Total 22 quality manager job vacancies in Customer Service category in Malaysia

Care Manager – Up to £58,300 per annum - Park Avenue Care Home

We have an exciting opportunity for a Nurse Qualified Care Manager to work closely with the Home Manager and well-established, hardworking team at our Park Avenue Care Home Bromley, Kent – currently rated ‘GOOD’ in all KLOE’S by CQC.

Excelcare is a family-owned care home group established for over 34 years. We provide the highest standards of care to older people with a range of needs including dementia, physical disabilities, and mental health issues. By joining us you will become one of the ‘family’ and in return for your dedication and hard work you can expect:

· Salary: Up to £58,300 per annum.

· 45 hours a week from Monday – Sunday

About the role:

The Care Manager will provide leadership on all issues relating to clinical excellence. Coordinating and coaching staff to ensure that effective nursing and care services are provided, quality standards are continually improved, and clinical outcomes are recorded and measured.

As the Care Manager, you will ensure that your team is well supported and happy in their roles, as this will help them to provide quality care for the people living in our homes. You will also need to be passionate about providing high quality care, ensuring the lives of the people living in our homes are continually enriched.

Park Avenue Care Home is a welcoming 51 bed care and nursing home that provides a range of respite care, long-term residential dementia care, nursing care, nursing dementia care and end of life care.

Our spacious, modern home is tastefully decorated and well known for its bright and welcoming environment where residents and team members, many of whom live locally in areas such as Petts Wood, Beckenham and Catford, thoroughly enjoy celebrating our close links with the local community. Our focus is always ensuring the special people who live in our home, spend their days enjoying the things they love and having a great quality of life.

https://www.cqc.org.uk/location/1-122198058?referer=widget3

What we are looking for from you:

· Registered Nurse – RGN, qualified with active PIN

· Experienced within a nursing/care home setting for older people.

· Extensive clinical knowledge

· Sound knowledge of CQC Regulations and legislation

· Excellent organisations and planning skills.

What we offer in return for your hard work:

· 25 Days holiday plus bank holidays

· Free parking

· DBS Certificate paid for by Excelcare*

· Contributory Pension Scheme

· Discretionary Company Bonus Scheme

· Annual Salary Review

· Comprehensive Induction Program

· Refer a Friend Scheme rewarding up to £500 for every person you refer*

· Team Appreciation Days

· Long service awards

*Terms & Conditions apply

To find out more about our beautiful home please click the link: https://www.excelcareholdings.com/care-homes/our-care-homes/london/park-avenue-care-home

If this sounds like the role for you, please apply online today.

Job Title: Service Manager
Contract Type: Permanent
Salary: £35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)
Working Hours: Full time 37.5 hrs per week
Working Pattern: Monday-Friday 9am-5pm
Location: Swindon

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Service Manager

This role is based in a supported housing environment with a vulnerable and diverse group of customers.

You will manage a team of support staff working Monday-Friday 9-5 across three schemes in Swindon.

All three schemes are commissioned to provide low-medium housing-related support. Two schemes provide services for young parents aged 16-25 and the third service provides services for customers aged 18+ with learning disabilities.

As Service Manager, it would be your job to provide motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

About you

We are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Radis Community Care have an opportunity for a Care Manager to join our Rhondda team, based in Tonypandy.

About the role

As a Care Manager you will be required to schedule and allocate work to a team of Care Workers on a daily / weekly basis. You will be providing supervision and support to Care Workers and Field Supervisors. The role will involve liaising with Social Services and all other social and health care professionals involved in the care of service users. There will be also an opportunity to take part in the recruitment and selection of potential employees. The role will also involve performing duties of a Care Worker when required and participate in the out of hours on-call service, which is 1 in every 3 weekends.

Benefits for the role

• Mileage allowance for cars and bikes
• NEST pension (with contributions from Radis)
• Opportunities for career progression
• Free On-line GP service
• Paid On call
• Paid Travel Time (in-between care visits)
• Fully structured induction and support for all new starters available
• Recommend a friend, minimum payment of £100 per recommendation, unlimited payments (subject to conditions)
• Minimum 28 Days annual leave for full time contracts

Skills and Qualifications required for the role

• You will have experience providing care and support services to vulnerable adults and committed to setting and maintaining high standards in every area of work.
• The successful candidate will have an NVQ Level 3 in Health and Social Care.
• You will have the ability to set and maintain high standards of quality and professionalism in all areas of work.
• You will have good written and verbal communication skills with the ability to engage with staff, service users and outside agencies in a professional manner.
• This role requires you to undergo an enhanced DBS check.
• A driving licence with access to a vehicle will also be required for the role.

About Radis

Established in 2001, Radis Community Care has grown to become a leading provider of community based social care and support for thousands of vulnerable adults and children in England and Wales, focused on supporting people to live independently in their own homes and part of their local communities.

We care for a range of service users including the elderly and for people with physical and/or learning disabilities. Tailored to meet our service user’s individual needs, our care ranges from brief daily visits to 24-hour live-in care and can either be short or long-term.

Radis Community Care is an Equal Opportunities Employer that welcomes applicants from all sections of the community.

INDCAR

Disability Service Manager


East Region | Sutherland Shire



Site Manager, Sutherland Shire
Are you an amazing people leader, a multi-tasking genius and a confident communicator with a distinctive creative edge?
This awesome opportunity will allow you to combine your skills, initiative and passion whilst you embrace the challenge of leading a new team to success!   
Sylvanvale Limited is an award winning, not-for-profit service provider that supports over 750 people with disability. We pride ourselves on assisting individuals, from a range of diverse cultural backgrounds, to live and participate in their community as they choose. Our services are provided at sites across greater the greater Sydney area. 
About our new homes
Our brand new, luxury homes, located in Jannali, are due to open shortly. They have been designed to support 9 people with complex behaviour and high physical support

... Click here to view more detail / apply for Disability Service Manager

Productive Service Manager required in the Worcester area.

- Independent Family run Servcie Centre
- Basic Salary up to £31,000 / £36,000 OTE (uncapped)
- Monday to Friday, 8am - 5:30pm - NO weekends
- Great progression opportunity with a well-established business

Our client, an independent family business, is seeking a Productive Service Manager to help run their busy Servcie Centre in the Worcester area. Part of a group with other sites in the area, this is an excellent progression opporutnity to join a well established and reputable company.

Requirements and Responsibilities in this Productive Service Manager role:

- You must have a strong Technical background to be considered for this role as the position is productive and you will be expected to work on the tools as part of the team.
- You may be a current Assistant Service Manager, Workshop Controller, Fast Fit Branch Manager looking for a new role, or a good Technician who has often stepped into the role looking for progression.
- Responsible for a team of Technicians, managing the Workshop diary and ensuring that jobs are completed to the agreed timescale and to a high standard.
- Be able to bring top quality customer service, good all round mechanical skill and knowledge, as well as supervising a team.

What the Successful Candidate will get in this Productive Service Manager role:

- A basic salary of up to £31,000 depending on your experience
- A performance based bonus scheme that can boost your earnings to a realistic £38,000
- Opportunity to join a close-knit team and work for a family-run business where you will be a valued member of staff.
- Join a company that offers a long term career with development and progression opportunities.
- Full training will be provided for those who haven't done this role before but have the foundation/knowledge to build upon

If you are interested in this Productive Service Manager role, or other automotive opportunities in the West Midlands, please contact Matt Cross at Perfect Placement today!

At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career please get in touch with us today. We are the leading UK Motor Trade Recruiters with over 1,800 Automotive Vacancies across the whole of the UK!!

****37 Hours a week***
Closing Date: 13/05/2024

1.Substantial and successful management of significant and complex capital and revenue projects within an economic development environment.

2.Experience acting as a senior project lead and delivering large complex capital projects and programmes of work.

3.Successful budget management in a range of significant and complex regeneration projects.

4.Demonstrable ability to produce and check high quality, accurate, timely and appropriate reports and communications.

5.Experience negotiations and/or procurement related to land, property and regeneration.

6.Track record of positively representing the Regeneration service and projects at a senior level to external stakeholders, to Members and senior managers.

7.Successful track record of communicating and working with stakeholders, partners and multi-agency working.

8.Ability to deputise for the Head of Service as necessary.

9.Experience of supporting, managing and developing a team effectively within a similar service delivery environment.

10.Demonstrable ability to work independently whilst engaging with both senior and junior officers in the delivery of common goals.

11.Ability to prioritise own and others workload in response to service need.

12. Experience and knowledge of current Local Government democratic processes and an understanding of the political context and its impact on delivering the aims of the team.

Our iwhub (centralised helpdesk) is at the heartbeat of our thriving 'Responsive Maintenance' arm at Ian Williams. Over the last few years our Property Service Business has grown significantly across our UK wide footprint, offering our people potential and exciting new opportunities.

Specifically, within our iwhub helpdesk a new Customer Experience Manger position has been created. Bolstered and supported wholeheartedly by the Business Solutions Manager and Senior Leadership team, this role will have an integral responsibility to create and implement a robust and first-class customer experience journey and complaints handling process.

Do you care about getting things right? Do you want to make an impact on a business? We seek a solution focused, empathetic and pragmatic individual who cares deeply about creating and providing an effective, smooth, and impactful customer service journey to our housing customers.

This is an exciting time to be joining our new era of customer excellence and Tech for good approach.

Benefits:


Be part of our annual company profit share (12% of base salary achieved last year)
Let us help you prepare for your future with an employer pension contribution of up to 7%.
31 days paid holiday (including bank holidays), but you may want longer or less, so buy up to 5 days or sell up to 3 days per year.
Ongoing training and development opportunities within the iwhub
Life, Medical and Permanent Health Insurance
Wellbeing at work. Access to an employee assistance programme to support your health and wellbeing, as well as free legal and financial advice.


We offer our iwhub employees a modern, spacious, and open plan office with easy public transport access (train & buses) and onsite parking for drivers. The office also offers a fully equipped kitchen with facilities, comfortable and private break out areas, as well as a designated prayer room for worship.

The Customer Experience Manager

Your first task will require collaboration with the business. You will be talking to our Stakeholders, our Managers our Customer Liaison Officers and our Clients and Customers, to really immerse yourself in how we deliver our repairs service currently. From this you will collate and build a robust complaint handling framework, focused on customer excellence and resolution, all in accordance with Government Legislation.

Further responsibilities will involve:


Continual improvement to our Customer Service engagement through strategic design and implementation of a robust framework and processes
Reviewing, developing, and implementing a plan to advance the way in which our operational teams can engage with our customers effectively.
Managing complaints from inception to conclusion providing root cause analysis to the relevant department creating a clear plan to avoid reoccurrence.
Providing feedback and development to customer service teams to ensure effective services to mitigate complaints.


What will you bring as a Customer Experience Manager?


Demonstrated complaints handling experience at a Senior or Managerial level. Having obtained this from an FM, Maintenance and regulated service focused industry is important.



Proven experience of implementing a new ‘way of working,’ this could involve a new system role out, new process implementation OR both. Perhaps you have worked as a Business Analyst or Project Manager as part of your role previously? These skills will be vital to the success of the Customer Experience Manager
Systematic, logical, organised, solution-focused and customer centric – you will describe yourself as possessing all these traits.
Excellent IT skills with a flare for technology. This will be an integral part of implementing a new complaint handling system.
Impeccable communication skills. A genuine ‘people person’ who can listen effectively and deliver messages appropriately to their audience.


Additional Benefits include:


Annual pay reviews
Enhanced maternity/ paternity pay.
Trade discounts from our preferred suppliers for you and your friends and family
Specsavers vouchers
For information on all other additional benefits, please visit our website.


About Ian Williams Ltd.

Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages.

We reserve the right to shortlist prior to the closing date based on application volumes.

Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. 

Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.

Duties and Responsibilities

-Ensure compliance with the statutory duties for the delivery of child protection (CP), Child in Need (CIN) and Child in Care reviews.

-Provides strategic oversight, support and advice to operational services within the Starting Well Department Children’s social care in line with national guidance.

-Leads a robust child-focused service that contributes to keeping children in Havering safe and achieves improved outcomes by promoting high standards of practice in planning and reviewing arrangements for the protection and care of children.

-Implements, delivers and monitors practice under the Quality Assurance Framework (QAF) providing challenge and embedding practice improvements to ensure positive outcomes. This will include undertaking audits as necessary.

-Ensures compliance with relevant management information requirements for all national and local performance indicators and to establish plans to improve performance where required.

-This will include tracking team performance, weekly performance data and analysis for the Senior Management Team as delegated by the Head of Service for Practice or other senior leaders as required.

-The duties and responsibilities outlined in this job profile are indicative of the role, however they are not exhaustive and may be subject to change.

-In addition, you will be required to undertake other reasonable duties as directed by your manager.

Customer Relationship Manager

Location: Hereford, HR4
Salary: £30,000 - £33,000
Contract: Full time, Permanent
Benefits: 25 Days Holiday pro rata, Profit Share & Income Protection after initial probation period, Training Budget for All, Summer and Christmas Parties and much, much more!

Join our team at Oakwrights as a Customer Relationship Manager and become the cornerstone of our commitment to exceptional client experiences.

We are a thriving and growing company of over 140 employees centred in the beautiful County of Herefordshire.

Whether our customers want to build a beautifully styled family home, extend their grade II listed property or add a little extra space for guests or a child returning from university, the possibilities are endless, but their personal dreams and aspirations are unique, and up to us to provide them!

As Customer Relationship Manager you will assume responsibility for the creation and development of our customer relationship management strategy using a creative approach to secure and manage target audiences whilst delivering outstanding campaigns!

Working with the Marketing Manager, ensuring a stream of high-quality leads through online and e-mail marketing, driving acquisitions, increasing conversions, improving retentions and customer loyalty.

In addition to this, as our Customer Relationship Manager you will be responsible for:

- Planning, managing and delivering our customer relationship management strategy.

- Managing and maintaining our contracts process through to completion, both within HubSpot and DocuSign for OW and OCB.

- Building collaborative relationships with all marketing teams to gain a great understanding of our customer base through insight, segmentation and data analysis.

- Management of data and CRM agency, resolving any issues that arise during the implementation of our CRM campaigns.

- Analysing and reporting on campaign effectiveness in terms of traffic, acquisition, conversion, retention and revenue.

- Identifying areas for improvement and making recommendations.

In order to be successful in this role you must have:

- Previous experience in CRM / data marketing / email marketing.

- First-hand experience of the development and implementation of a successful CRM strategy with back-end system knowledge.

- Excellent planning and analytical skills with experience in / exposure to project management.

- Knowledge and understanding of data and production processes.

- Great communication skills, written and verbal.

- Foresight to anticipate issues, set priorities and proactively develop strong relationships.

If you are passionate about creating a memorable customer journey and driving customer loyalty, we invite you to apply and join our team!

No agencies please.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As our Care Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC), and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.

Reports to: Operations Manager



This role could be for you if you have;

- Previous experience of managing a nursing home.
- A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding.
- Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors.
- A proven track record of marketing and business skills within the private care sector, running a commercially successful, good or outstanding rated care home.
- Enthusiasm and passion for developing high level of person-centred care.
- Ability to actively participate in the growth and development of the care service.



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience, desirable but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Support Workers needed in Worksop: Apply now and start ASAP!

Experienced and reliable support workers are needed to join the team in a residential support unit based in a bungalow in Worksop.

You will be working with staff to recognise and respond to the needs of 5 residents with autism, helping them to live as independently as possible. Due to the nature of the role, you may face behaviour which challenges, and so previous support experience is essential.

Responsibilities include:
• Attending to personalised care plans
• Completing daily activities with residents and encouraging independence
• Filling out relevant paperwork
• Household/domestic duties

If you are looking for the hours that suit your lifestyle in a great setting, then we would love to have you on board.

A minimum of 6 months previous paid UK experience is required for this role.

An in date enhanced DBS (dated within 12 months) is also necessary, however if you do not have this, QS are able to help.

This is an ongoing position

working days and times will be Monday to Friday 1000 - 1500

The rate of pay for this role is £12.00 per hour

*Weekly pay with immediate starts!*

You will be supporting service users with Dementia. Your duties will be assisting service users with daily living, including aspects of personal care. You will encourage service users to participate in daily activities, complete paperwork and follow tailored care plans.

Benefits of working with QS Care;
- Apply today, interview tomorrow
- Immediate starts
- Flexible Hours
- 24 Hour Support from our dedicated team
- Personal Development
- Career Progression
You must be an enthusiastic individual who goes above and beyond, particularly when interacting with service users and having a proactive approach to work.

We do not offer Sponsorships

- A minimum of 2 years working in a UK care setting, with this being referenceable
- A DBS dated within the last 12 months or the facility to pay for one
- All relevant mandatory training up-to-date and ideally certificates to show for this
We do Not accept sponsorships


Ongoing position

The hours of work will be:
2200-0700 Monday to Sunday

Rate of pay for this role is £15.25 per hour

mmediate start for an experienced support worker, paid weekly!

QS care are looking for an experienced support worker to join their team to work closely with one of clients and their established team. Our client provides high quality support to individuals who have been diagnosed with mental health illnesses, some of which are down to drug or alcohol addiction.

Your duties will include:
•Follow the policies and procedures set out by the service in which you are working to ensure you maintain a safe environment for all services users, other staff and yourself.

•Ensure you understand the needs and requirements of each services user you are supporting, following the detailed care plan in-situ and reporting any changes to their situation effectively so that their support plans can be updated to remain accurate and ensure the safety of staff working and the service users.

•You will be required to document and report any concerns which may arise, effectively and efficiently.

•Help support the service users with their day-to-day routine, always encouraging and promoting independence, choice and dignity.

•Assist with nutritional needs/ demands.

•Encourage and engage in activities to develop life skills.

Relevant experience for this role is;
- 3 months previous care experience within the UK.
- In date enhanced DBS, or willingness for one to be done for you.
- In date mandatory training.
- Able to provide at least 1 professional reference in a similar setting.

If you do not have a valid DBS and/or training, do not worry as we can help you with this. We are happy to offer online training available at a subsidised fee and the certificates are yours to keep!

This is an ongoing role.

Monday to Sunday 1900-0700

Rate of pay is £11.80 per hour for nights

Immediate starts available working in the Staveley area.
As a care assistant you’ll help residents enjoy each day by making sure they get the quality care and support they deserve. You’ll assist with daily living, providing support and companionship – and sharing great moments and memories too. It’s a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that’s as varied as it is rewarding. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It’s an opportunity to put your skills to meaningful use and develop your career.


To apply for this role you must;
• Have 2 years experience within a similar care environment
• Have 2 years referencable work history
• Have up to date mandatory training documents, Safeguarding Vulnerable Adults, Moving & Handling and Infection Control. Should you not have up to date certificates we can offer online training.
• An in date enhanced DBS check. Should your DBS have expired we can offer the facility to arrange a new one for you.
We do Not offer Sponsorships

Ongoing work

Shifts available:
07:00-14:30
14:30-22:00

£11.44 per hour going up to £15.22 per hour after 7pm

Are you passionate about community care but prefer to avoid extensive travel? Look no further! We have an exciting opportunity for experienced care assistants to join our team within a residential service. Here’s what you need to know:

Role Overview:
You’ll be working within a residential setting where residents have their own flats within the building.
Our care provider offers a unique “community service within the building” approach.
The residents are semi-independent, and your role will involve providing personalized care similar to community care.
You’ll administer medication as needed, assist with meal preparation, handle domestic duties, and accompany residents on local shopping trips.
Some residents require assistance with moving using hoists and other aids.
The site operates scheduled service calls and ad-hoc visits based on residents’ needs.
What We’re Looking For:
Experienced care assistants who are compassionate, reliable, and dedicated.
Individuals who respect residents’ dignity, cultural backgrounds, and independence.
Excellent communication skills and the ability to work collaboratively with other staff members.
A commitment to maintaining clear records, following regulations, and ensuring confidentiality.
Willingness to work in partnership with residents’ family members and friends.
A focus on promoting individual well-being and independence.
Essential Responsibilities:
Assist residents with daily living activities (e.g., dressing, bathing, toileting).
Help overcome mobility challenges and physical disabilities, including aid and equipment usage.
Ensure residents’ comfort by making beds, tidying rooms, and handling light cleaning.
Support eating and drinking, prepare meals, and provide assistance as needed.
Contribute to specialized care plans (e.g., dementia care, re-enablement, continence management).
Administer prescribed medications according to care plans.
Assist temporarily sick residents with minor dressings, bed nursing

To be suitable for this position you must have:

- An Enhanced DBS Certificate that is registered on the update service
- Up to date mandatory training certificates
- Full up-to-date CV
- At least 2 professional references covering a minimum of 2 years working within formal care settings or community care.

**Please note that we do not offer sponsorships**

Ongoing position

You will be working 06:00 to 14:00 or 14:00 to 22:00 on days from Monday through to Sunday

You will be paid £11.44 per hour for hours worked between 07:00 to 19:00 with an enhanced pay of £15.22 for hours between 19:00 to 07:00.

Your pay rate will also increase after 13 weeks.