Total 2,297 Manager level Others job vacancies

Job Descriptions:

• Establish a strong framework and lead the development of the Centre for General Studies to shape the centre's mission, goals and long-term strategy.
• Establish strategic plan of the Centre for General Studies and overall annual KPIs for the identified KRAs and work towards achieving the KPIs through continual monitoring and evaluation and action plans.
• Coordinate and work closely with faculties/relevant departments in planning and delivering general studies, university and skills development courses in producing holistic and well-rounded graduates.
• Chair the Centre's Board of Examiners' meeting, query outliers, at risk cases and measures taken by Head of Programme and course lecturers. Chair the Centre's Appeal Board Commitee.
• Manage and coordinate all operational matters of the Centre for General Studies for quality assurance and compliance.
• Stay informed about accreditation standards and requirements related to general studies and oversee the preparation for and conduct of MQA audits.
• Undertake teaching and related duties.

 

Requirements:

• A Doctorate degree of PhD in Education or any related discipline
• Candidates with strong leadership, relevant experience in academia are welcome to apply
• Minimum 5 year of working experience in teaching general studies, skills development and/ or interdisciplinary learning courses and competency based assessments.
• Candidate with the TOT provided by MOHE for new modules offered for degree and diploma students will be an added advantage
• Strong organizational and planning skills
• Highly motivated and adaptable in a fast-pace and diverse working environment
• Effective problem-solving skills and capable of prioritizing important tasks
• Both a highly independent contributor as well as a collaborative team member
  
  

Perks & Benefits

• Medical insurance
• Annual leave
• Career, Learning & development opportunities

Position Purpose

(A brief statement indicating the basic purpose of the position)
To lead Regional Sales team across the country in delivering business objectives,
revenue and volume goals and executing trade programs in collaboration with agencies, client management team, distributors and wholesalers.

Major Tasks & Responsibilities :

• Responsible for delivering overall general trade business objectives and sales
  revenue / volume in collaboration with respective regions, wholesalers, distributors and appointed partners. Supports execution of key MT plans in all regions.
• Leads the annual General Trade business plan.
• Responsible for ensuring trade spend is within budgets.
• Lead team in National and Regional Business Reviews (BRs) on monthly basis.
• Drive sales operations and trade execution excellence by monitoring and ensuring on-time, in full implementation of all agency marketing, client management and trade programs and initiatives.
• Co-own all trade programs initiated by agency & client management.
• Ensure wholesalers and distributors adhere and deliver on company KPIs.
• Develop and grow new business and/or channels.
• Coach and support the sales team to execute effectively with trade and/or the
  customers.

Leading KPI indicators :

• Sales revenue & volume
• Collection
• Penetration & distribution
• Execution effectiveness & trade spend
• Forecast accuracy

Work Relations :

• All internal stakeholders
• External partners

Qualifications (Education, skills, experiences and personal characteristics necessary for success in this position)

• Minimum a Degree qualification
• Minimum 10 years related experience in FMCG industry
• Strong experience in managing a general trade sales team, wholesalers, hands on in sales operations and key account customers
• Experience in Trade Marketing and/or Category/Channel Development is an
  added advantage
• Good communication and inter-personal skills

 

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

要求：

• 候選人必須至少擁有與土木、機械或相關領域工程相關的學士學位。
• 負責領導整個營運部門。
  擁有擔任總經理或類似管理職位的豐富經驗，熟悉業務的所有領域，可以協調整個組織的流程和運作。
• 了解業務流程和職能（銷售、財務、人力資源、採購、營運等）
• 監督所有場所，以監控專案和安全程序及法規的遵守情況。
• 與專案經理協調並主持與客戶和現場團隊的現場協調。
• 定期向管理層通報專案進度和完成。
• 必須擅長客戶關係管理。
• 確保制定和實施旨在發展業務的策略。
• 協調職能和直接報告的關鍵績效目標的製定，並確保制定戰術計劃以實現有針對性的目的和目標
• 提供業務部門關鍵職能經理和高階主管的直接管理。
• 擅長規劃、預算、行銷和業務開發技能，以接觸新業務和潛在客戶。
• 制定並實施部門政策、目標和程序，必要時與董事會成員、組織官員和工作人員進行協商。
• 監控企業和機構，確保他們有效率、有效地提供所需服務，同時保持在預算範圍內。
• 負責專案的總體規劃、執行和完成，包括協調、預算、調度和實現專案獲利目標。
• 準備並提交每周和每月的專案報告。
  執行上級和管理層要求的任何其他任務，並一般執行所有行政工作。
• 在審核和日常工作中嚴格遵守ISO和OHS要求。

好處：

健康保險
專業發展
日程：

日班
週末工作
補充工資類型：

第13個月工資
績效獎金

Requirement:

• Candidate must possess at least Bachelor’s Degree in Engineering related civil, mechanical, or related field.
• Responsible for leading entire Operation Department.
  Proven experience as a General Manager or similar management role familiar with all areas of the business and can coordinate processes and operations across the organization.
• Knowledge of business process and functions (sales, finance, HR, procurement, operations etc.)
• Oversee all sites to monitor compliance with project and safety procedures & regulations.
• Coordinate with Project Manager and chair site coordination with clients and the site team.
• Regular updates to management on the project progression and status with regards to its completion.
• Must good in customer relationship management.
• Ensure the creation and implementation of a strategy designed to grow the business.
• Coordinate the development of key performance goals for functions and direct reports and ensure the development of tactical programs to pursue targeted goals and objectives
• Provide direct management of key functional managers and executives in the business unit.
• Good in planning, budgeting, marketing and business development skills to approach for new business and potential client.
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
• Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
• Responsible for the overall planning, execution and completion of projects which include coordination, budgeting, scheduling and achieving the targeted project profitability.
• Prepare and submit weekly and monthly project report.
  Perform any other tasks as requested by the superiors and management and to generally perform all administrative work.
• To strictly adhere to ISO and OHS requirements when carry out auditing and daily task.

Benefits:

Health insurance
Professional development
Schedule:

Day shift
Weekend jobs
Supplemental pay types:

13th month salary
Performance bonus

Job Requirements:

• Professional: Management, Human Resources, Secretarial: 
• 6 years or more of working experience in manufacturing enterprises, with experience in similar positions preferred: 
• Understanding of Malaysian policies and regulations, familiarity with labor laws and regulations: 
• Proficiency in Chinese will be an additional advantage.

 

Job  Scopes:

• Plan the General Managers schedule or itinerary to ensure smooth management of daily affairs and the most efficient use of time;
• Handle issues assigned by the General Manager in a professional and objective manner;
• Convey the opinions, notices, decisions, information, etc., of the General Manager;
• Follow up on the progress of work by relevant personnel in various departments to ensure effective resolution of issues;
• Assist in the reception work for guests of the General Manager;
• Complete other tasks assigned by the General Manager on time

Benefit:

• 5 Working days per week
• Medical Benefit
• General Insurance Benefit
• 12 Days Annual Leave , 14 days Public Holiday
• 13 Months 
• Transport Allowance
• Working Meal Allowance

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

工作要求：

• 專業：管理、人力資源、秘書：
• 6年以上製造業工作經驗，有類似職缺經驗者優先：
• 了解馬來西亞政策法規，熟悉勞動法規：
• 精通中文將是一個額外的優勢。

工作範圍：

• 規劃總經理的日程或行程，以確保日常事務的順利管理和最有效的利用時間；
• 專業、客觀地處理總經理交辦的事項；
• 傳達總經理的意見、通知、決定、訊息等；
• 跟進各部門相關人員的工作進展，確保問題得到有效解決；
• 協助總經理的客人接待工作；
• 按時完成總經理交辦的其他任務

益處：

• 每週 5 個工作天
• 醫療福利
• 一般保險福利
• 12天年假，14天公休日
• 13個月
• 交通津貼
• 工作餐津貼

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 個人發展機會

Job Requirements:

• Professional: Management, Human Resources, Secretarial: 
• 6 years or more of working experience in manufacturing enterprises, with experience in similar positions preferred: 
• Understanding of Malaysian policies and regulations, familiarity with labor laws and regulations: 
• Proficiency in Chinese will be an additional advantage.

 

Job  Scopes:

• Plan the General Managers schedule or itinerary to ensure smooth management of daily affairs and the most efficient use of time;
• Handle issues assigned by the General Manager in a professional and objective manner;
• Convey the opinions, notices, decisions, information, etc., of the General Manager;
• Follow up on the progress of work by relevant personnel in various departments to ensure effective resolution of issues;
• Assist in the reception work for guests of the General Manager;
• Complete other tasks assigned by the General Manager on time

Perks & Benefits

• Commission and bonus
• Medical insurance
• Personal development opportunities

工作要求：

• 專業：管理、人力資源、秘書：
• 6年以上製造業工作經驗，有類似職缺經驗者優先：
• 了解馬來西亞政策法規，熟悉勞動法規：
• 精通中文將是一個額外的優勢。

工作範圍：

• 規劃總經理的日程或行程，以確保日常事務的順利管理和最有效的利用時間；
• 專業、客觀地處理總經理交辦的事項；
• 傳達總經理的意見、通知、決定、訊息等；
• 跟進各部門相關人員的工作進展，確保問題得到有效解決；
• 協助總經理的客人接待工作；
• 按時完成總經理交辦的其他任務

津貼和福利

• 佣金和獎金
• 醫療保險
• 個人發展機會

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully. Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Keep it Clean!

Job Details

Location:Dartford

Job Title: In Store Cleaning Manager

Pay Rate:£11.57 per hour

Hours: 30 hours over 6 days

Sunday - 07:00 - 10:00

Monday - 05:30 - 11:00

Tuesday -05:30 - 11:00

Wednesday - 05:30 - 11:00

Thursday - 05:30 - 11:00

Friday - 05:30 - 11:00

Saturday -05:30 - 10:30

About the role

Managing to keep it Clean!

Do you enjoy supervising teams?

Do you get a buzz out of delivering a great cleaning service in a retail environment?

If so, read on….

We're looking to recruit an In-Store Cleaning Manager.

You'll be supervising the team responsible for delivering a high-quality cleaning service to Sainsbury's store, but you'll also be carrying out some cleaning tasks yourself.

You'll support with recruiting and training your Cleaning team, planning their rotas and work patterns, and completing their timesheets so that they get paid correctly.

You will need to have a degree of flexibility with working times required to meet business needs.

Health & Safety is our No.1 priority, so you'll be on top of monitoring and managing this - not just for yourself, but for all others on site. That might sound a bit daunting, but don't worry - we'll provide you with all the equipment and support you need.

To be successful in this role you'll be an experienced team manager who enjoys working in a fast-paced retail environment, with experience of cleaning. In previous roles you'll have been responsible for stock management and time recording, as well as dealing with employee relations matters such as investigations, disciplinaries and performance management.

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

Proud member of the Disability Confident employer scheme

Hammerson, Bullring Shopping Centre, Park Street, Birmingham , West Midlands, England, B5 4BU

Salary: £55,000

Total weekly contractual hours: 40

Job Overview

Main Duties

Act as (when required) the Duty Senior Manager for the centre, taking full responsibility for centre operation & ensuring the centre is operated in accordance with the standard operating requirements. Responsible for supporting and managing all of the centre operations both inside and outside of trading hours as well as weekends.

-Recruit, manage and motivate site-based team• Ensure the service is delivered in line with the specified SLA & KPI's• Be responsible for Front & Back of House cleaning and environmental services ensuring the required standards are met• Manage the Waste, Hygiene, Pest Control & Landscape services and ensure the services comply with the required standards and legislation• Work with all teams on-site to ensure One Team delivery to the client is seamless• Attend regular meetings with the client as required• Quote & submit for approval additional Adhoc works engaging with appropriate suppliers• Promotion of all Mitie service lines to deliver sustainable excellence and maximum efficiency• Assist with controlling of budget and spend for key cost lines, materials, labour & subcontracted work• Ensure payroll is correct and processed in a timely manner in line with deadlines through close management of Workplace Plus and Daily Recs• Hold regular meetings as required to engage, motivate and manage your team, developing and communicating the requirements• Compile and assist with the presentation of monthly reports to client• Ensure all team members go through the Mitie & Site-specific Induction• In conjunction with HR ensure employee issues are dealt with according to company policy• Take direct action with HR support with people issues on site• Attend internal and external meetings as required• Coach and develop your team and measure performance through regular reviews and MiReviews• Ensure effective and efficient duty rostering of the team; allocate annual leave and overtime duties to prescribed procedures.• Be an advocate of new systems, processes and ways of working embracing them and ensuring your team embrace them too

Comply with Mitie policies and procedures

-Comply with Mitie Health and Safety policies and procedures ensuring work is carried out in a safe manner• To undertake additional duties in line with capabilities as requiredManage the collation of data on sustainability issuesEnsure compliance with environmental legislation at the centreAssist with and devise and implement continual environmental improvementsMake a positive contribution to the company's Corporate Responsibility StrategySupport the business as required by the Account Management, Regional and Operational ManagersAny other reasonable management request

What we are looking for

- Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment.• Able to represent Mitie effectively at both internal and external meetings• Leads by example in all role activities• Good Commercial understanding of controlling budgets and targets• Good management skills with the ability to demonstrate proven engagement on a site based team• Good communication skills in both written and spoken form• Excellent customer focus• Being the Front-line team's key point of contact and ensuring the cleaning operations team strives for and exceeds expectations on service excellence through first-class management, customer focus and measured feedback, training and developmentDrive for Results

- To ensure that Mitie Cleaning reacts efficiently and effectively in line with SLA and KPI's across the centre



Leadership Behaviours

- To line manage an operational site based team and communicate with other COM's and ESM's across the portfolio to ensure consistency of delivery• To drive a culture of high-quality customer excellence including:• Leading by example• Smart and professional in appearance and manner• Client-focused - seeking to resolve client problems through Mitie solutions• Proactively keeping in mind service delivery, not solely been task-focused• Driving a ‘fix it first-time' culture• Embrace new systems and processes introduced by Mitie, acting as an ambassador to your team

Influencing and building effective relationships

- Foster and develop effective relationships with clients, internal stakeholders, employees and other Mitie colleagues• Co-ordinate direct and subcontract labour for optimum performance and to meet contractual requirements and obligations, with optimum cost to serve

Decision Making

- To ensure the Company Health & Safety policy is adhered to in line with the H&S Policy and requirements of the management system, including monitoring and review• To successfully deliver within material and hours budgets and monitor planned and reactive workstreams. With accountability for ensuring that billing requests are submitted in a timely manner & planned tasks are adhered to.• To assist with the development of the Mitie One Team ethos

bench general manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a general manager to join us on our continuous journey of true nourishment

the role |

as a general manager at wagamama you’ll be leading a restaurant team in the wagamama way, live + breath our people promise, values and embody core leadership behaviours. you’ll be responsible for driving sales and inspiring your team to deliver a great guest experience, striving to exceed expectations. you will also be responsible for the development and growth of your team, ensuring they are engaged, motivated, and delivering results

perks + quirks |

• up to £8,000 a year bonus opportunity

• private medical insurance + pension scheme

• dedicated 6-week training programme

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an experienced hospitality general manager that is able to lead a restaurant team with positive behaviour + actions, driving performance in a fast paced, complex environment

• a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

• experienced in understanding the financial performance of a restaurant and identifying opportunities

• experienced in managing a restaurant budget

• comfortable managing the labour of your team, reacting to changing demands where necessary

• a passionate leader with experience of managing your teams performance and development

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

• an individual who leads to inspire and engage their team to nourish + flourish in their role and career

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

Permanent Part-time
25 hrs per week (Wednesday, Thursday, Friday and Sunday)
Great team

Are you looking for an opportunity to be part of an innovative Council seeking to make a positive difference in the community you support? We have an exciting opportunity for a motivated and experienced Senior Librarian/Shift Leader to join our team.
Located on the lower North Shore, our leafy suburbs have a vibrant and diverse village atmosphere. We aim to provide 'best value' services and facilities to the community whilst ensuring a sustainable future.
If you are open to fresh ideas, committed to progressing new initiatives and driven to provide the very best service to our community, we want to hear from you.
About the Role
You will be responsible for ensuring the smooth running of the new St. Leonards Library including the provision of quality Library
... Click here to view more detail / apply for Senior Librarian/Shift Leader ? St Leonards Library

Your key responsibilities: ? Lead the upgrade of eDOCS platform successfully, with accountability for the project, its progress, reporting and outcomes. ? Develop project plan and be responsible for the delivery based on agreed timelines, schedule, budget, scope and quality parameters to ensure successful outcomes. ? Manage project issues, risks and problems in consultation with stakeholders to ensure appropriate controls and mitigation strategies are in place for timely delivery. ? Advise Project Executive and Board of any deviations from the agreed plan that exceeds set tolerances and provide recommendations on way forward. ? Manage stakeholder relationships, with internal teams and external vendor, including communication, negotiation and influencing stakeholders to work together to meet project deadlines. ? Maintain own professional development and your teams, whilst contributing to a learning culture to enhance capabilities of other project staff. Technical skills, abilities and cultural capability: ? Proven project delivery experience using Prince2
... Click here to view more detail / apply for Project Manager, Justice and Attorney-General

Butcher’s Block is Raffles Hotel Singapore’s avant-garde wood-fire dining experience, expressing the elemental affinity and finesse of cooking with wood-fire. The Restaurant General Manager of Butcher’s Block will be the “face” and ambassador of the restaurant, leading the venue’s personality and soul. As General Manager, you will work closely with the Restaurant Chef de Cuisine for supervising the overall operation and service standards of the outlet to meet and exceed guest’s dining experience expectations. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. In addition, the General Manager will be expected to lead the team and to create a nurturing work environment for the team members to prosper and excel. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with office of Talent & Culture
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards.
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles.
• Be culturally affinity and show empathy to all team members.
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team.
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Streamlines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items.
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.