Job Description:
We are seeking a dedicated and experienced Homestay Manager to oversee the day-to-day operations of our homestay establishment. The Homestay Manager will be responsible for ensuring the comfort, safety, and satisfaction of our guests while maintaining the overall quality and cleanliness of the property. This role requires strong leadership, organizational skills, and a passion for hospitality.
我们正在寻找一位专业且经验丰富的民宿经理，负责监督我们家庭旅馆的日常运营。民宿经理将负责确保客人的舒适、安全和满意度，同时维护物业的整体质量和清洁度。这个角色需要强大的领导力、组织能力和对待客的热情。
Responsibilities:
Guest Services:
- Ensure that guests' needs are met promptly and professionally throughout their stay.
- Handle guest feedback and complaints effectively, striving to exceed expectations and maintain high guest satisfaction
确保客人在整个住宿期间的需求得到及时和专业的满足。 有效处理客人的反馈和投诉，努力超越期望，保持高客户满意度
- Property Management:
- Oversee the maintenance and cleanliness of the homestay property, including guest rooms, common areas, and outdoor spaces.
- Coordinate repairs and maintenance tasks as needed, ensuring minimal disruption to guests.
- Conduct regular inspections to ensure compliance with safety, health, and cleanliness standards.
监督民宿的维护和清洁工作，包括客房、公共区域和室外空间。 根据需要协调维修和保养任务，确保对客人的干扰最小化。 定期检查，确保符合安全、卫生和清洁标准。
Staff Management:
- Recruit, train, and supervise homestay staff, including housekeepers and maintenance personnel.
- Develop schedules and assignments to ensure adequate staffing levels and efficient operation.
- Foster a positive work environment, providing guidance, feedback, and support to staff members.
招聘、培训和监督民宿清洁员工，包括客房服务员和维修人员。 制定时间表和任务分配，确保足够的员工配备和高效运营。 营造积极的工作环境，为员工提供指导、反馈和支持。
Marketing and Promotion:
- Assist with marketing efforts to promote the homestay and attract guests, including social media updates, website management, and online reviews.
- Collaborate with local tourism organizations or partners to increase visibility and drive bookings.
协助营销工作，推广家庭旅馆，吸引客人，包括社交媒体更新、网站管理和在线评论。 与当地旅游组织或合作伙伴合作，增加知名度并促进预订
Responsibilities:
- Providing comfortable accommodations for guests in a homely atmosphere.
- Overseeing the day-to-day operation of the homestay property, including maintenance, cleaning, and security.
- Ensuring guests have a pleasant stay and addressing any concerns or requests promptly and professionally.
- Maintaining cleanliness and tidiness of guest rooms and common areas.
在温馨的氛围中为客人提供舒适的住宿。 监督家民宿的日常运营，包括维护、清洁和安全。 确保客人住宿愉快，并及时、专业地解决任何问题或要求。 保持客房和公共区域的清洁和整洁。
Objectives:
Required Skills
- Familiarity with hospitality industry standards.
- Knowledge of property maintenance, housekeeping, and security.
- The capability to address issues or challenges that may arise during a guest's stay.
- Ability to repair basic Housekeeping equipment and perform preventive maintenance;
- An outgoing personality.
- Excellent communication abilities.
- Exemplary organizational and time-management skills.
- Hospitality Management background.
熟悉酒店行业标准。 了解物业维护、客房服务和安全知识。 能够解决客人住宿期间可能出现的问题或挑战。 能够修理基本的家政设备并进行预防性维护； 外向的性格。 出色的沟通能力。 出色的组织和时间管理能力。 酒店管理背景。
JOB Requirement
- SPM/ SPMV
- Mandarin Speaker will be an anvantage.
- Minimum 2-years related experience as or similar role is an advantage.
- Speak, read and write Bahasa Malaysia/ English
- Use basic functions and applications of a computer.
- Good physical health and stamina.
- Communicate and relate effectively at the workplace.
- Stamina to handle physical demands of the job.
- Flexibility to work evenings, weekends, and holidays as needed
- Ability to provide staff with On-the-Job Training
- Strong interpersonal and communication skills, with the ability to interact effectively with guests, staff, and vendors.
- Excellent organizational and multitasking abilities, with attention to detail and a proactive approach to problem-solving.
- Knowledge of hospitality industry standards, including cleanliness, safety, and guest service protocols.
马来西亚教育文凭或中学文凭。
懂中文优先。
至少2年相关经验，
具有类似角色者优先。
能够说、读、写马来西亚语/英语。
能够使用计算机的基本功能和应用程序。
良好的身体健康和耐力。
能够在工作场所有效地沟通和相处。
具有处理工作的身体要求的耐力。
灵活的工作时间，可以根据需要在晚上、周末和节假日工作
能够为员工提供在职培训 良好的人际交往和沟通技巧，
能够有效地与客人、员工和供应商交流。
出色的组织和多任务处理能力，注重细节，并积极主动地解决问题。
了解酒店行业标准，包括清洁、安全和客户服务协议。
