Customer Support Representative
Full-time
Junior Executive
1 week ago
Vitally is a leading manufacturer and supplier of Aluminium Home Products, artistic Eco Art Panel, and Aluminium Composite Panel in Malaysia and is headquartered in Muar, Johor. As a result of our commitment to the business o...
Vitally is a leading manufacturer and supplier of Aluminium Home Products, artistic Eco Art Panel, and Aluminium Composite Panel in Malaysia and is headquartered in Muar, Johor. As a result of our commitment to the business over the years, we have successfully established ourselves as a trusted partner with property developers, interior designers and key players in the industry. As part of our commitment for continuous improvement and our business expansion plan, we are currently seeking energetic and dynamic candidates to join our team.
Responsibilities:
- Plan and monitor daily product measurement and installation schedule to ensure timely delivery in accordance with customers' requirements and company standards.
- Liaise with sub-contractors and house owners for scheduling of product measurement and installation services and update status accordingly from time to time.
- Prepare all relevant documents pertaining to product measurement and installation services' request and promptly update all such information into system.
- Ensure customers request, enquiry, feedback and complaints are logged and resolved on time.
- Ensure of all receiving of goods from Headquarter are in accordance to customers' order and in good conditions.
- Co-ordinate receiving of goods return from customers as well as disposition of expired material / goods back to Headquarter.
- Performs any other tasks and responsibilities within the Branch Operations as and when required.
Job Requirements:
- Candidate must possess at least a SPM/ STPM/ Diploma/ Bachelor's Degree in any field.
- At least 2 years' working experience in customer communication and sales coordination.
- Applicants must be willing to work for 5.5 days.
- Conversant in both spoken and written of Bahasa Malaysia and English.
- Proficient in Microsoft Office applications (especially Microsoft Excel).
- Details oriented with good interpersonal and communication skills.
Perks & Benefits:
- Attractive salary package with yearly salary increment and performance bonus
- Working with stable and well-established company
- Rewards and recognition such as long service award
- Provide on the job training
- Medical benefits
- Staff purchase discounts
Vitally is a leading manufacturer and supplier of Aluminium Home Products, artistic Eco Art Panel, and Aluminium Composite Panel in Malaysia and is headquatered in Muar, Johor. As a result of our commitment to the business over the years, we have successfully established ourself as a trusted partner with property developers, interior designers and key players in the industry. Currently, Vitally has over 200 employees well spread at our headquarter and manufacturing plant in Muar, Johor as well as several sales offices in various states of Malaysia. As part of our commitment for continuous improvement and our business expansion plan, we are currently seeking energetic and dynamic candidates to join our team.
Why join us?
At Vitally, we believe that a positive and healthy working relationship coupled with teamwork as well as opportunities to grow and improve are key to a successful business. Therefore, we constantly strive to create a safe as well as a conducive learning and working environment where all employees enjoy working in. We are certain that all these will help developing and enhancing employees’ sense of responsibility, as well as motivating them to pursue personal excellence. Hence for them to also grow together with the Company, so that we can all work towards achieving the Company’s ultimate goal – “Building a Strong Corporate Brand and Image Whilst Pursuing Personal Excellence In Life”.
