Total 5,390 Customer Service job vacancies in Gopeng Industrial Park

1. 與客戶聯絡確認採購訂單。

2.收到客戶的採購訂單後，使用系統（SAP）產生標準訂單。

3. 審核目前成品數量，如有庫存，與倉庫安排交貨日期。

4. 如果沒有剩餘庫存或需要新的生產輸出，則通知計劃者有關客戶訂單的信息，以獲得目標或計劃日期交貨。

5. 與計劃員跟進承諾交付日期。

6. 通知客戶交貨狀態

7.與倉庫聯繫安排出貨

8. 完成交貨日期後，處理客戶對任何相關問題的投訴。

9. 收到客戶投訴後，通知相關部門/部門（如有）

10. 每週和每月準備報告，包括寄售帳單、報告帳單、FG報告、庫存報告、預測報告和維護Interco定價

11. 參加內部或外部會議

12. 管理階層指派的任何其他任務

13. 遵守公司的環境政策和程序，並遵守任何與環境相關的法律或監管要求。

14. 所需語言：英語、馬來語和國語。需要與我們說普通話的同行溝通。

津貼和福利

• 津貼（旅費、交通費等）
• 休閒著裝要求
• 醫療保險
• 事假
• 個人發展機會

1. Liaising with customer on the confirm purchase order.

2. Generating standard order by using System (SAP) upon received purchase order from  customer.

3. Review current finish good balance quantity and make delivery date arrangement with warehouse if stock available.

4. Notify Planner on the customer ordering to obtain target or planning date delivery if there are no balance stock or new production output required.

5. Follow-up with planner on the commit delivery date.

6. Notify customer on the delivery status

7. Liaising with warehouse for the delivery arrangement

8. Handle customers complain for any related issue once complete the delivery date.

9. Notify respective department/ section upon received customer complaint if any

10. Prepare report on weekly and monthly basis which including consignment billing, report billing, FG report, inventory report forecaster report and maintaining Interco pricing

11. Attend meeting internal or external

12. Any other tasks as and when assigned by the Management

13. Follow the Company’s environmental policy and procedures and comply with any environmental related legal or regulatory requirement.

14. Required language(s): English, Bahasa and Mandarin. Need to communicate with our Mandarin speaking counterparts.

 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

• Working Days: 4 days (public holidays off)
• Working Hours: Mon-Thu 9am - 330pm (30mins break)
• Salary: $1,400
• Locations: Raffles Place or One North MRT [ fix location ]

Responsibilities:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

Requirement:

• Relevant experience

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: ashley_tan@thesupremehr.com

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Summary:

The Survey Experience Officer (Establishment) is responsible for collection of employee listing information from company POC (Point of Contact) to submit the Government Survey.

He / She is also the single, primary source of contact to perform survey data collection from these POCs on the quarterly or ad-hoc surveys that the company is selected to participate from The government agency.

The incumbent should possess skills in rapport building with the company POC in order to build a professional and friendly working relationship with the POC to collect all survey data.

Collection Methods:

1. Via outbound call activity
2. Via field visits out to company addresses

Data submission:

1. The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them
2. The incumbent must also submit the survey data collection details into the system and submit the completed survey
3. During field visits, incumbent must also assist the respondents to complete the surveys online / manual collection and guide the respondents if the respondents need necessary guidance

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

• Working Days: Monday - Friday
• Working Hours: 930am - 830pm (Inclusive 1 hr break time)
• Salary: $2300 - $2500
• Locations: Raffles Place / One North MRT [ fix location ]

Responsibilities:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

Requirement:

• Relevant experiences

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: ashley_tan@thesupremehr.com

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Alkaff Oasis / Bedok Beacon / Tampines Green Verge / Loyang (Paris Ris)
• Work on shift rotation, no fix timing. Principal will advise during interview.

Responsibilities:

• Developing age-appropriate socialization skills in children.
• Using various learning methods such as stories, games and drawing to intellectually stimulate children.
• Identifying behavioral problems and developing appropriate strategies to address them.
• Attending staff meetings, conferences, and workshops.
• Holding regular parent-teacher meetings to address any issues, concerns, or parent complaints.
• Plan and deliver English language composition writing and English language lessons to the children in accordance with the Company's guidelines and framework to achieve desired learning outcomes.
• Providing a pleasant, safe, and sanitary environment.

Requirements:

• Possess with relevant Early Childhood Care & Education ceritificate
• LON: EY1 / EY2 certified

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: ashley_tan@thesupremehr.com

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Advert

Vehicle Painter




Salary: £54,600 per annum (Hourly paid)




Hours: 7am – 5pm Monday to Friday, occasional Saturday mornings depending on business needs.




Halo ARC Norwich



Halo is the industry leading UK-based accident repair group, with 31 established accident repair centres across the UK and we are
still growing.




Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in
Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and
employee packages!




To support our Bodyshop, we are looking for a Vehicle Painter with at least 3 years of vehicle painting experience and the ability
to paint vehicles to the highest quality.




We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want
you to be a part of it!




The role will include, but is not limited to;




* Performing repairs to an extremely high standard in Painting.
* Ensuring that all equipment and tools are used in accordance with defined safety requirements and maintained to a high
standard.
* A clear, methodical and clean working area which is to be maintained at all times
* Wear correct PPE, whilst following all company Health and Safety guidelines.
* Follow company procedures, policies, practices and Production Manager’s instructions.
* Supply a positive & enthusiastic approach to your working day at all times




What are we looking for?




* At least 3 years of vehicle painting experience.
* The ability to paint vehicles to the highest quality.
* Level 3 vehicle painting (not essential)




Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a
people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an
excellent package and environment.




* Competitive salary of up to £54,600 per annum
* Employee assistance programme for you and your family
* Health and wellbeing apps
* Cycle scheme
* Gym discounts
* Retail and restaurant discount and cashback
* Life Insurance
* virtualGP
* Enhanced family friendly pay such as maternity and paternity
* Free fruit and pizza
* Refer a friend bonus incentive
* Employee recognition rewards
* Team Event Budget (do something fun together!)
* Discounted LV insurance
* Get appreciated for your time with paid breaks
* 25 days holiday plus public holidays
* We invest in YOU with opportunities for career progression
* Pension contributions
* Work within a modern and clean working environment
* And we are always open to hearing what our people want!

We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all
candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their
differences and can be themselves.

To discuss this position or any of our positions in more detail feel free to contact our recruitment team via
vacancies@haloarc.co.uk [vacancies@haloarc.co.uk] or call 01243 546185, we aim to respond to all enquiries within 24 hours.

At The Sequoia Vision, we revolutionize the learning experience by fostering a nurturing community and empowering students to thrive in the face of challenges. Our mission is to instil in students the values of continuous growth and resilience, enabling them to achieve extraordinary success.

We are driven by a commitment to provide Better Education for our students, and as part of our expansion efforts, we are seeking a dynamic and experienced Enrolment Specialist to join our team. As an Enrolment Specialist, you will play a crucial role in managing administrative and operational tasks, ensuring smooth enrolment processes and exceptional customer service.

Key Responsibilities:

• Front Desk Operations: You will be the face of the Centre, greeting visitors and answering phone calls. You will handle administrative tasks such as registration of new students, managing walk-ins, and responding to inquiries from parents.
• Sales and Enrolment Management: Develop and implement strategies to attract new students and increase enrolment. Conduct outreach to potential students and their families through various channels, including phone calls and emails. Provide information about our tuition programs, courses, and schedules to interested parents. Guide parents through the enrolment process, including registration, payment, and scheduling.
• Centre Management: You will be responsible for ensuring the smooth running of daily operations at the Centre. This may involve organizing schedules, maintaining the Centre's cleanliness and orderliness, and ensuring that supplies are adequately stocked.
• Customer Relationship Management: Build strong relationships with parents and guardians by addressing their inquiries and concerns promptly and professionally. Serve as the primary point of contact for parents, providing ongoing support and assistance throughout their child's enrolment. Maintain accurate records of student enrolment, attendance, and payments using our database systems.
• Administrative Support: Assist with administrative tasks such as scheduling classes, managing student records, and preparing reports as needed. Coordinate with teaching staff to ensure smooth operation of classes and timely communication with parents regarding student progress. Handle general office duties, including answering phone calls, responding to emails, and maintaining a clean and organized workspace.
• Reporting: You will be responsible for keeping the Centre Manager informed of any issues or concerns that arise. You will also be expected to provide regular updates on the Centre's performance, including enrolment and attendance.
• Collaboration: You will be working closely with the Teaching & Curriculum Team to ensure that students receive the best possible education and support. You will be expected to communicate effectively with team members and contribute to a positive, collaborative work environment.

Requirements:

• Diploma or Bachelor's degree in Business Administration, Education, or related field.
• Proven experience in sales, enrolment management or administrative roles, preferably in the education sector.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in MS Office and enrolment management software.
• Ability to work independently and collaboratively in a fast-paced environment.

Join us at The Sequoia Vision and be part of a team dedicated to shaping the future of education. If you are passionate about making a difference in students' lives and possess the required qualifications and experience, we invite you to apply for the Enrolment Specialist position today!

To apply, please submit your updated resume and a cover letter highlighting your relevant experience and why you are the ideal candidate for this role.

We look forward to welcoming you to our team!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Drive the delivery of client and revenue growth plans for Shipping (H&M and P&I, Charterers Liab etc.) in Asia
• Focus on the retention of an agreed number of key Shipping accounts in the region
• Drive and support the delivery and uniformed discipline around Shipping sales pipelines /process & delivery in Asia as required in an Aon United manner
• Actively develop, analyze, gain agreement and implement sales strategies across Shipping in Asia to ensure a clear path to aggressive growth in line with agreed regional Commercial Risk Solutions strategy
• Build and foster rapport with insurers and reinsurers in order to develop leads and opportunities as well as market intelligence to ensure that Aon obtains the best deals available for our clients
• Work with retail teams on the broking strategy for key clients, with consideration for local markets, Asia direct markets, Singapore Fac team and GBC London
• Proactively manage responses to quotations and tenders from the Aon Regional network of offices in Asia and develop quality presentations as needed, working with the relevant in country and global expertise where required
• Support placement of global direct wholesale business into the Asian markets
• Where required, service accounts from the Aon regional network of offices in Asia
• Provide technical support and where necessary training to the network, especially for emerging issues in the Shipping world
• Consider and activate innovation in our approach to Shipping in the region and implement positive change where we can, working closely with our global Shipping colleagues/network
• Provide thought leadership and white papers to help our clients as well as market presence
• Support on claims advocacy as and when required
• Collaborate with other Aon teams and actively contribute to Aon’s initiatives in particularly Delivering Aon United to provide holistic solutions to clients
• Ensure compliance with regulatory requirements and operational procedures/processes
• Coach and provide guidance to other less experienced team members and retail colleagues to encourage professional development

Skills and experience that will lead to success

• Proven track-record within the Insurance market, with Marine insurance product (Shipping) knowledge required
• Experience handling corporate or large complex commercial clients
• Ability to forge strong relationships with country and specialty colleagues as well as clients and insurers
• Commitment to delivering exceptional client value through expertise and innovation
• Ability to problem solve and thing outside the square
• An ability to think objectively on complex matters.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Location: Novena/Clarke Quay.

Up to 1-month Performance Bonus

Travel in Singapore to do face-to-face survey is required.

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Ensure that the given KPI are being met based on the project timeline
• Assess work performance of officers and identify areas that need improvement
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected

Requirements:

• Only Singaporeans
• Mandarin speaking is required to liaise with Chinese MNC companies to do surveys
• Must be proficient in Excel to do reports
• At least 2 years of working experience as Team Lead in Call Center environment.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

This position provides the desktop support for the first contact point for customers, you will be responsible

to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will

ensure that software, licenses and operations comply with standards.

Responsibilities:

• Performed IT Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests
• and escalating incidents when necessary to maintain customer satisfaction and SLA
• expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Job Responsibilities:

Data Center Operations Oversight:
a. Supervise day-to-day activities of data center facilities, ensuring continuous 24/7 uptime.
b. Monitor and manage environmental systems, power distribution, and cooling infrastructure.
c. Oversee equipment installation, maintenance, and decommissioning.
d. Establish and uphold stringent security protocols for physical access and data protection.

Leadership of Team:
a. Guide a team of technicians and engineers.
b. Define performance objectives, conduct regular evaluations, and offer coaching and mentoring.
c. Cultivate a culture of collaboration, safety, and continual improvement within the team.

Infrastructure Optimization:
a. Formulate and execute strategies for optimizing data center infrastructure, covering space, power, and cooling.
b. Identify opportunities for enhancing energy efficiency.
c. Handle capacity planning to accommodate future growth and technology upgrades.

Vendor and Budget Management:
a. Collaborate with vendors and contractors to ensure timely equipment procurement and service contracts.
b. Develop and oversee the data center budget, incorporating cost tracking and forecasting.
c. Negotiate vendor agreements to secure favorable terms and pricing.

Disaster Recovery and Business Continuity:
a. Formulate and regularly test disaster recovery and business continuity plans.
b. Enhance backup and recovery solutions to safeguard crucial data and applications.

Risk Management:
a. Identify potential risks to data center operations and implement mitigation strategies.
b. Establish and enforce safety protocols for personnel and equipment protection.

Fiber Network Infrastructure:
a. Plan and supervise Fiber network infrastructure and Structured cabling infrastructure capacity to meet current and future Port developments.

SAN and Backup Operations:
a. Oversee common services such as SAN and Backup Operations with a team of trained engineers.

Qualifications:

• Hold a bachelor's degree in a relevant field.
• Possess a minimum of 10 years of pertinent experience in data center operations and system infrastructure support, with a significant number of years in managerial roles.
• Demonstrate strong technical expertise in data center infrastructure, encompassing servers, storage, networking, and HVAC systems.
• Exhibit excellent leadership and team management skills.
• Have knowledge of industry standards, compliance requirements, and best practices.
• Possess experience in budgeting and financial management.
• Demonstrate strong problem-solving and decision-making abilities.

Interested candidates, who wish to apply for the above position, please send in your resume to priyanka_tewari@persolkelly.com

We regret to inform that only shortlisted candidates will be contacted.

Job Code: PRIT

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1875348 (Tewari Priyanka)

**********************************

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.**********************************

• Design, implement, and oversee intricate core and data center network infrastructure to ensure optimal availability, performance, and scalability.
• Manage Cisco ACI environments, including fabric, tenants, application profiles, and endpoint groups, while addressing any administrative or troubleshooting needs.
• Collaborate across teams to align network infrastructure with business objectives and emerging technology trends.
• Develop and uphold network documentation, policies, and procedures to maintain clarity and consistency.
• Supervise the setup, configuration, and upkeep of network hardware and software.
• Proactively identify and address network vulnerabilities to uphold security standards.
• Lead end-to-end network projects, including budget oversight, from conception to execution.
• Enhance efficiency in visualizing, monitoring, and analyzing network operations through automation and improvement initiatives for regular updates on OLAs and KPIs.
• Provide mentorship and technical guidance to junior network engineers.
• Keep abreast of new technologies and industry best practices, recommending enhancements accordingly.

Minimum Requirements

• Hold a degree in Computer/Electrical/Electronics Engineering or Computer Science.
• Possess a minimum of 6 years of relevant IT experience in network engineering, focusing on data center networking.
• Demonstrate proficiency in Cisco ACI architecture, including hands-on experience in deployment, configuration, and troubleshooting.
• Exhibit a strong grasp of networking concepts and protocols such as TCP/IP, VLANs, OSPF, and BGP.
• Display an interest in developing IT service management skills.
• Have experience with network security practices and firewall configuration.
• Showcase exceptional problem-solving abilities and thrive in fast-paced environments.
• Candidates with industry-recognized certifications (e.g., CCNP, ITIL, CITPM, PMP, etc.) will receive preference.

Interested candidates, who wish to apply for the above position, please send in your resume to priyanka_tewari@persolkelly.com

We regret to inform that only shortlisted candidates will be contacted.

Job Code: PRIT

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1875348 (Tewari Priyanka)

**********************************

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.**********************************

Job Purpose:

• To augment the MOLAO ICT helpdesk team which provides ICT support to all the group companies on common infrastructure (including network and related systems) and handle ICT support for MOLAO/ MTM /CAPE /MOLLNG /TECHNO users.

Job Duties and Responsibilities:

• Manage and monitor all installed systems and common infrastructure.
• Install, configure, test, and maintain operating systems and system management tools.
• Laptop / Desktop, Printer, Phone, Scanner, Corporate software setup for users.
• Windows OS, AD, Office 365 local administration & file server management.
• Handle user registration process for all group companies.
• Network monitoring and troubleshooting (both LAN and WiFi).
• User support as part of helpdesk & provide 1st and 2nd level support.
• Provide onsite/remote troubleshooting and liaise with vendors and other IT personnel for problem resolution.
• Helpdesk system ticket monitoring & updating status on timely manner.
• Maintain hardware and software inventory and keep it updated.
• Proactively ensure the highest levels of infrastructure availability to users.
• Maintain a high level of user satisfaction with quality customer service.
• Any other tasks as and when assigned by the superior.

Job Requirements:

• Degree / Diploma in Information Technology or a related subject.
• 1 to 2 years experience in Installing, configuring, and troubleshooting Windows-based environments, Network administration, and fine-tuning.
• Familiar with Office365.
• Strong problem-solving skills and a positive attitude.
• Good coordination and communication skills with internal and external customers.
• Able to work independently with minimum supervision.
• Good team player and able to work under pressure.
• Good to have networking knowledge (OSI Model).
• Good to have Azure Cloud experience.
• Fresh IT graduates with quick learning capability are also encouraged to apply.

Job Description & Requirements

As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank’s policies and procedures as well as local laws and regulations.

Main duties and responsibilities

• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
• Respond to customers’ queries and concerns with the aim of achieving first call resolution.
• Follow up promptly with customers to resolve issues
• Provide customers’ feedback to respective business partners to improve customer experience
• Introduce and educate customers on the self-service/automated banking channels.
• Perform after- call administration work
• Use customer service and sales skills to optimise customer satisfaction of each customer contact
• Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

Qualifications

• Possess a Diploma or Degree in any discipline
• Has a passion for customer service
• Able to work in a team
• Able to speak and write good English
• Able to speak Mandarin will be an advantage (to support the Chinese speaking customers)
• Able to work in a fast-paced and demanding environment
• Able to commit to 24/7 rotating shift work, must be comfortable to work some night shifts
• Will be required to work 5 days in a week, including weekends and public holidays
• Those without experience are welcome to apply
• Banking experience will be an advantage