Total 32 job vacancies by Xcellink Pte Ltd

As IT engineers, you are pivotal IT professionals entrusted with the design, installation, and maintenance of the company's computer systems. Your responsibilities encompass comprehensive testing, configuration, and troubleshooting of hardware, software, and networking systems, ensuring seamless deployment to fulfill the client's requirements. Operating within a fast-paced and demanding environment, your expertise plays a critical role in upholding operational efficiency and meeting organizational objectives. Key responsibilities include:

• Deliver day-to-day technical support to end-users, ensuring the smooth operation of computers and network devices.
• Take charge of hardware and software installation, upgrades, and maintenance tasks, including system backups, applying the latest patches, and troubleshooting hardware issues.
• Provide comprehensive system administration and helpdesk/desktop support to end-users.
• Implement robust security controls to safeguard the organization's data and infrastructure.
• Troubleshoot network and software issues, ensuring minimal downtime.
• Swiftly address and resolve hardware, software, and networking issues to maintain operational continuity.
• Responsively handle general IT requests from stakeholders.
• Engage with clients to understand their requirements and ensure their needs are met effectively.
• Conduct regular inspections to verify the operational status of IT systems and equipment, proactively addressing any issues.

• Prior experience in IT support or administration.

• Strong knowledge of networking, hardware, and software systems.
• Proficiency in troubleshooting and problem-solving.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Fresh grads are welcome to apply

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Woodlands Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Join our team as a Network Engineer and play a crucial role in ensuring seamless technical operations. Here's what you'll be responsible for:

• Providing technical documentation support to Project & Solutions Teams, facilitating smooth handovers and maintaining accurate system documentation for our Maintenance support team.
• Collaborating with back-line support and vendor resources to diagnose and resolve technical issues promptly, ensuring minimal disruption to operations.
• Delivering post-sales installation and technical support directly to customers, guaranteeing efficient and effective network performance.
• Designing, installing, configuring, and maintaining our network and security infrastructure, including core switches, routers, and firewalls, to uphold the highest standards of reliability and security.
• Contributing to the planning, design, research, and installation of new or upgraded network hardware and software, driving innovation and efficiency.
• Demonstrating proficiency with Aruba switches and wireless technologies, as well as Cisco routers, firewalls, and switches, to optimize our network architecture.
• Utilizing strong troubleshooting skills to identify and resolve problems swiftly, providing effective workarounds and recommendations to maintain operational continuity.

Our ideal candidate will possess:

• At least ITE/Diploma/Advanced/Higher/Graduate Diploma/BEng/BSc in Engineering, Computer Science, Telecommunication, or a related field, showcasing dedication to technical excellence.
• A minimum of 1-3 years of experience in configuring and administering routers and switches, with a solid understanding of network systems, architecture, routing, switching, firewall, and security.
• Strong interpersonal and communication skills, enabling effective collaboration and interaction with stakeholders at all levels.
• Candidates with CCNA, CCNP, and Aruba product certifications will have an added advantage, demonstrating a commitment to continuous learning and expertise in leading technologies

• Collaborate closely with Level 1 network engineers to provide meticulous technical documentation support for Project & Solutions Teams, ensuring accuracy and completeness of project documentation, including detailed system designs and configurations.
• Partner with Level 3 network engineers to engage with back-line support and/or vendor support, leveraging expertise to swiftly diagnose and rectify technical problems, ensuring efficient resolution.
• Deliver comprehensive post-sales installation and technical assistance to customers, ensuring seamless implementation and operation of network and security infrastructure components.
• Actively participate in the design, installation, configuration, and maintenance of network and security infrastructure, adhering to established standards and best practices for core network switches, routers, and firewalls.
• Contribute to the planning, design, research, and installation of new or upgraded network hardware and software, collaborating effectively with cross-functional teams to fulfill project requirements and objectives.
• Utilize advanced knowledge of Aruba switches and wireless, Cisco routers, firewalls, and switches to optimize network infrastructure setup and performance.
• Demonstrate adept troubleshooting skills to swiftly identify problems and recommend effective workarounds or solutions, minimizing disruption to operations.
• Support the handover of as-built system documentation to the Maintenance support team, ensuring a seamless transition and ongoing support for deployed solutions.
• Foster positive relationships and collaboration through excellent interpersonal and communication skills, interacting effectively with team members, stakeholders, and customers at all levels.
• Collaborate with Level 3 network engineers to achieve project milestones and objectives, aligning with project timelines and goals effectively.

• Diploma or Bachelor's degree in Engineering, Computer Science, Telecommunications, or related field.
• Minimum 3 years of hands-on experience in configuring and administering routers and switches, with a focus on supporting enterprise-level network infrastructure.
• Strong understanding of network systems, architectures, routing, switching, firewall, and security principles.
• Excellent interpersonal and communication skills, with a proactive and results-driven approach to achieving objectives both independently and as part of a team.
• Familiarity with Aruba switches and wireless, Cisco routers, and switches preferred.
• Candidates with CCNA, CCNP, or Certified in Aruba products will be given preference.

• Spearhead technical documentation initiatives, ensuring meticulous accuracy and completeness in project documentation, encompassing system designs, configurations, and troubleshooting methodologies.
• Act as the focal point for escalated technical issues, delivering expert-level support to resolve intricate network problems and incidents swiftly.
• Collaborate seamlessly with Level 1 and Level 2 network engineers to conceptualize and implement cutting-edge network infrastructure solutions, guaranteeing alignment with project requisites and industry benchmarks.
• Lead the strategic planning, design, and execution of sophisticated network architectures, encompassing high-availability configurations, network segmentation, and robust security measures.
• Mentor and empower junior network engineers through comprehensive training and knowledge sharing sessions, enhancing team capabilities and overall performance.
• Conduct regular evaluations and assessments of network performance and security posture, proactively pinpointing areas for enhancement and executing requisite changes.
• Engage actively in project deliberations and meetings, offering invaluable technical insights and recommendations to project teams and stakeholders.
• Remain abreast of emerging technologies and industry trends, assessing their potential impact on network infrastructure and advocating strategic initiatives to augment network capabilities.
• Foster and maintain robust relationships with vendors and third-party providers, ensuring seamless collaboration and support for network-related endeavors.
• Represent the organization as a distinguished subject matter expert in network engineering, showcasing thought leadership and contributing actively to industry discourse and events.

• Bachelor's degree in Engineering, Computer Science, Telecommunications, or a related field.
• Minimum of 5 years of hands-on experience in network engineering, with a strong emphasis on designing, implementing, and supporting enterprise-level network infrastructure.
• Profound expertise in network protocols, technologies, and architectures, encompassing routing, switching, VLANs, VPNs, and firewalls.
• Extensive hands-on experience with Cisco routers, switches, and firewalls, alongside Aruba switches and wireless solutions.
• Exceptional analytical and problem-solving skills, adept at diagnosing and resolving complex network issues efficiently.
• Outstanding communication and interpersonal aptitude, proficient in collaborating effectively with team members, stakeholders, and external partners.
• Demonstrated leadership prowess, with prior experience in mentoring junior team members and leading cross-functional projects.
• Proven ability to work autonomously, adept at prioritizing tasks effectively and meeting project deadlines in a dynamic environment.
• Strong commitment to continuous learning and professional development, with a passion for staying updated on new technologies and best practices in network engineering.
• Preferred certifications include CCNP, CCIE, or equivalent.

Our client is a global leader in the logistics industry, specializing in international shipping, courier services and transportation. They are looking for a Service Engineer to support the expanding team.

As a Service Engineer, you are responsible for:

• Provide daily desktop IT issues support.
• Maintain hardware and resolve problems either through personal action or by organizing resolution through a third party.
• Ensure all VPN, internet, mobile, emails, BB are in good working condition at all times and also prior to users / SMT travel schedules.
• Ensure the functionality and accessibility of all peripherals (mobile, BB, etc.) and handle any BB and Mobile related issues with Mobile Service Provider.
• Deploy and commission new notebook, IT peripherals, including the installation of operating systems and other software.
• Provide users with basic training to utilize the PC or operations equipment and avoid future problems.
• Provide break fix desktop related issues or interim solution if problem cannot be fixed immediately.
• Provide level 2 support for technical escalation.
• Respond to requests for equipment set up for meetings and presentations.
• Respond with the appropriate degree of urgency to problems and requests from the Help Desk for user support.
• Deploy and commission new notebook, IT peripherals, including the installation of operating systems and other software.
• Manage onsite computer room facilities, liaise with Vendor for Schedule maintenance primary contact for onsite Network and connectivity escalation.
• Plan contingency and support robustness from users & SMT IT support perspective.
• Evaluate new Technology innovation, conduct POC tests & recommend best fit according to business requirement and environment.
• Manage site IT asset management - software & hardware inventory.
• Manage License Compliance.

• Degree or Diploma in Information Services/Business (or equivalent).
• 1 to 2 years’ experience in a technical support role for end users.
• Excellent communication and interpersonal skills (English) - spoken and written.
• Able to be on standby, to provide 24 hour support for after-office-hours(AOH).

• Working Hour: Monday to Friday 8.30am to 6pm
• Monthly Package: Basic Salary + Transport Allowance + AOH Allowance Bonus: AWS + Performance Bonus

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Our client is a statutory board under Government of Singapore, they are now looking for Project Engineer to support the team.

The scope of Project Engineer shall include but not limited to the following:

• Manage the document review process, including collating comments from all reviewing parties and ensuring proper follow-up to the review comments;

• Manage and coordinate the design, installation, testing and commissioning activity, including coordination with all stakeholders (contractors, site owners, end users);

• Liaise with the contractors and stakeholders to monitor and update the programme and work schedule;

• Provide the assistance to the project team in terms of project delivery;

• Prepare project summary reports for progress reporting; and

• Manage the administrative activities of the project, including coordinating meetings, preparing meeting records, preparing the presentation material and drafting letters for issuance.

• Recognised degree in Engineering or related discipline;

• Relevant project management or project experience in the area of Automatic Fare Collection system in Singapore transit environment will be a plus;

• Proficient in Microsoft Office for Windows;

• Highly motivated and pro-active with the ability to work independently;

• Ability to work and collaborate with team;

• Able to cope with flexible working hour;

• Be expected to perform night works during engineering hours;

• Good analytical and problem-solving skills;

• Good written and verbal communication skills in English; and

• Be expected to travel regularly between office and sites.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• Independent and has ownership of his/her assigned tasks.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

We are currently seeking a talented Cybersecurity Consultant to join our Enterprise Operations team.

The Role:

As a Cybersecurity Consultant, you will be responsible for providing expert advice and guidance on cybersecurity matters to clients. Your key responsibilities will include:

• Evaluating clients' current cybersecurity posture and identifying vulnerabilities and threats.
• Developing cybersecurity strategies and roadmaps tailored to clients' needs and requirements.
• Designing and implementing effective cybersecurity frameworks, controls, and policies.
• Conducting comprehensive risk assessments to identify potential security risks and providing recommendations for mitigation.
• Performing vulnerability assessments and penetration testing to identify weaknesses in clients' systems.
• Providing guidance and technical support in incident response and handling cybersecurity incidents.
• Staying up-to-date with the latest cybersecurity trends, threats, and technologies.

Requirements:

• Bachelor's degree in Computer Science, Information Security, or a related field.
• Professional certifications such as CISSP, CISM, or CEH are highly preferred.
• Proven experience working as a Cybersecurity Consultant or in a similar role.
• Strong knowledge of cybersecurity frameworks and standards such as ISO 27001, NIST, and CIS.
• Experience in conducting risk assessments, vulnerability assessments, and penetration testing.
• Proficiency in using cybersecurity tools and technologies.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team and collaborate with clients.
• Up-to-date knowledge of the latest cybersecurity threats and trends.

Your Opportunity:

This role calls for a proactive individual with a robust technical background in network security. If you possess these skills and are seeking a challenging opportunity in network security engineering, we invite you to apply and contribute to our dedicated team's success.

As an innovative and proactive team leader, you will:

• Understand and validate the business expectations and needs of our clients.
• Create an advanced infrastructure and system architecture for our cloud-native solution.
• Translate system requirements into detailed software architecture and design documentation to deliver a comprehensive solution.
• Collaborate with the Project Manager and clients to effectively manage resources, scope, and schedule.
• Ensure seamless integration by coordinating tasks with Module Leaders to track the progress of all system modules.
• Lead the development team in successfully building and implementing the cutting-edge cloud-native application.
• Provide valuable guidance and mentorship to our junior technical staff, fostering their growth and development.

• Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or possesses IT equivalent.

• Demonstrated expertise in designing and delivering sophisticated web-based applications utilizing Java, HTML/Javascript, ReactJS, or other relevant technology stack.

• Proficient in one or more of the following database servers: Oracle, DB2, MSSQL, MySQL.
• Familiarity with open-source frameworks like Spring and Hibernate.
• Experience in MVC design, Data modelling, Deployment & Build management, Data migration. Shows practical experience in Cloud Native Architecture with Microservices, Docker, Docker Swarm / Kubernetes, CI / CD, Domain Driven Design (DDD), and API Design.
• Offshore Development experience is a plus, although not mandatory.
• An ability to communicate in Mandarin would be an added advantage as the incumbent will be required to collaborate with our Mandarin-speaking counterparts based in China (Suzhou).
• Candidates with a willingness to travel will be considered for overseas assignments.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Description

You will be part of a team in a security firm specializing in supplying the latest security surveillance systems to the Asia Pacific region. Our client has gained a remarkable reputation for their high-performance equipment and comprehensive after-sales technical services.

As a Network Technician, you will be responsible for the following :-

• Be a part of Network Maintenance standby duty rotation that is assigned by the Team Lead.
• Achieve the Service Level Agreement (SLAs) set for resolving single faulty cases. Meet these SLAs to maintain high level service quality.
• Provide 1st Level on-site Network Support to end-users.
• Attend to daily customers' issues reported when not on standby.
• Perform routine tasks to ensure the network's stability and prevent potential issues.
• Identify and resolve issues related to network.
• Manage the allocation of Media Access Control (MAC) and Internet Protocol (IP) addresses to devices on the network.
• Apply software updates or patches to network devices and systems.

• Minimum Diploma Grad with Module in IT and has fundamental knowledge in Network.
• Communicates well and has good interpersonal skills.
• Capable to understanding and implement procedures and instructions given in operations manual.

• A strong team player with the ability to collaborate and willingness to support others.
• Have strong communications skills and ability to resolve issues or inquiries effectively.
• Able to work rotational shifts: 1st Shift (08:00 - 20:00 hours.) & 2nd Shift (20:00 - 08:00 hours).
• The successful applicants for this position should be ready to work primarily at Woodlands Checkpoint. However, they may also be assigned to work at Tuas checkpoint in the future on a rotational basis.

• You will be trained to install, monitor, and troubleshoot network equipment.
• Shift Allowance
• Performance Bonus

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.