Total 967 product management job vacancies in Customer Service category in Malaysia

Job Highlights:

• Competitive Salary Package
• Incentive

Main Purpose of Job:

• The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Description:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• React as a reminder to remind customer regarding the payment due date.
• Response customer request based on the customer requirement.
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement

• Minimum SPM, STPM, Diploma or Degree Holder.
• Fresh graduate are encourage to apply.
• Good communication in English & Malay.
• Well knowledge of PC and proficiency in MS Office.
• Listening skills to empathize and listen to other person’s ideas.
• Persuasion skills in order to move others into positive action, attitudes and behavior.
• Ability to handle & manage stress.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

What you bring

• Experience doing Product/Application support in any banking or financial systems

• Background or basic knowledge in data querying

• Exposure in Java codes is a plus

• Experience in face to face client interaction is a plus

• Documents client information and recurring technical issues to support product quality programs and product development
• Strong analytical skills

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The following are the core responsibilities of the Management Support. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Management Support is responsible for supporting all day-to-day operations of Chapelgreen Surgery. Responsibilities include: Assisting with compiling and submitting monthly and quarterly report Support the monitoring of QOF Monitoring of the petty cash system Collating payroll information for processing Support the management team in preparations for CQC Implementing clinical staff rotas and arranging adequate cover if needed. Ensure adequate room rota for all staff and outside bookings to generate income Preparing inductions and training schedules for trainees Responsible for registering new users on all IT platforms needed such as, AccuRX and ICE in accordance with the new starter form Liaising with training providers for trainee sickness Assist with monitoring annual leave and absences via Bright HR Assist management team with creation of new starter packs Maintaining the significant event record on Bright HR Minute taking for practice meetings Manage asset registers and equipment log Support in adhering to the leavers policy e.g. deactivation of smart card, preparing leavers form for interview Supporting in dealing with day-to-day issues that arise relating to staff and buildings. Deputise in Operations Managers absence Responding to I.T issues Managing, organising PPG meetings Manage the practice website and Facebook page Organising and collecting lunch for training events and meetings Guiding staff and developing searches and audits on the clinical system Monitoring and disseminating information on safety alerts and other patient information All staff at Chapelgreen Surgery have a duty to conform to the following: Equality, Diversity & Inclusion (ED&I) A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect. Safety, Health, Environment and Fire Safety This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being, and safety. You have a duty to take reasonable care of health and safety at work for you, your team, and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation. Confidentiality This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and always maintain confidentiality. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service. Quality & Continuous Improvement To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice. This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. Induction Training On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Operations Team. Learning and Development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery. Collaborative Working All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner. Service Delivery Staff at The Mandeville Practice must adhere to the information contained with practice policies and regional directives, ensuring protocols are always adhered to. Staff will be given detailed information during the induction process regarding policy and procedure. Security The security of the practice is the responsibility of all personnel. Staff must ensure they always remain vigilant and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured. Professional Conduct At Chapelgreen Surgery, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Job Scope:

• General administratives duties with management board meeting
• Assist with preparation and organisation of meetings
• Write minutes for meetings
• Assist with PDPA and Risk Management related responsibilty
• Ensure good time management skills and problem solving skills
• work closely with corporate affairs department and CEO

Job Requirements:

• Singaporeans Only
• 5 years relevant work experience
• Strong interpersonal skills
• Proficient in Microsoft Office skills

Check out www.abercare.sg for more details

Interested applicants may send in your resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Role Summary (Purpose: why this role exists?)

The FSR will manage, guide and provide engineering and administrative expertise to ensure smooth operations of integrated technologies like DAF, PUF, SWRO, BWRO & MB plants by meeting set KPI’s in accordance with the O&M manuals, terms of O&M service contract with clients.

Have regular interactions with both internal & external stakeholders on timely manner to ensure the continuous availability of all plant equipment at all times.

FSR to lead O&M team and ensure set operations within budget allotted for the plant 

Efficient plant operations and team management.

Reporting of plant operations of set frequencies (Daily, Monthly, Quarterly and Annually) to both internal & external stakeholders

Should have hands-on experience on the operations of PUF, SWRO and MB units

Coach guide the plant team for running the plant operations efficiently with maximum output on the agreed EHS standards, quantity and quality.

Maintain healthy equipment status -both on Mechanical & Electrical front for ensuring 100% plant availability.

Ensuring safety of the team and driving 100% compliances towards EHS

Ensuring zero LTI at site.

Vendor management

Driving profitability by on time billing and cash collections and executing the operations within the allocated budget.

Manage HR related compliances and audit requirements

Ensure compliance to all HSE regulations and procedures

Collect, develop, manage, and maintain all relevant plant and equipment documentation.

Prepare the PM schedules, CM and BD maintenance planning’s in accordance with the standard procedures and work closely with the lead

Maintenance manager at HQ. Complete the assigned WO on time

Job Title - Asset Management Support Officer

Location - Coalville LE67

Contract - Temp

Hours - 36.25

Role summary -

The client is currently seeking a highly motivated and organised Asset Management Support Officer to join their team. As the Asset Management Support Officer, you will be responsible for providing administrative support functions needed for the successful delivery of the repairs service.

Key Responsibilities:

• Scheduling repairs work to properties
• Diagnosing repairs and scheduling both simple and complex repairs
• Providing administrative support functions needed for the successful delivery of the repairs service
• Responding to telephone calls from tenants
• Ensuring all repair work is completed within the required time frame

Requirements:

• Previous experience within the field of Housing Repairs would be advantageous
• Excellent organisational and communication skills
• Ability to work well under pressure and meet tight deadlines
• Strong attention to detail
• Proficient in the use of Microsoft Office applications

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk

Position Summary

The incumbent is an experienced Service Delivery Manager in the banking & payment solution domain, maintaining strong customer relationships and improving NETS services to maintain customer satisfaction.

The ideal candidate will be an excellent leader and will have experience managing staff of different disciplines to produce results in a timely and effective manner

Key Responsibilities

• Oversee aspects of the Managed Service and its related projects such as: Technical Suitability and Maintainability, Schedule, Cost, Requirements, Risks, Quality, Benefits etc
• Drive & manage the end-to-end processes of all the Change Requests and new developments, including ongoing or new SDLCs releases to live productions
• Oversee BAU production issues, inclusive of tracking and management of resolution times and root cause analysis to develop process improvements
• Manage and oversee technology vendors in provision of technology solutions and development
• Manage and supervise internal and external manpower resources to ensure SLA delivery and adherence
• Establish cohesive working relationships with internal & external stakeholders across all domains
• Lead and support development of project and resource budget plans, including estimations of mandays, P&L and project budgets.
• Manage all aspects of risks with proactive implementation of risk mitigation strategies
• Ensure program operations and activities adhere to legal guidelines and internal organization policies
• Proficient in reporting tools and presentation skills to develop detailed service level metrics and reports to present to senior management & relevant stakeholders

Requirements

• Degree in Technology related disciplines, with at least 8-12 years of progressive working experience in an Service Delivery Management role in medium to large sized organizations
• At least 5 years of experience of specific industry expertise within Banking & Finance, both operationally and strategically.  Experienced in managing suite of banking/financial services hosted on Amazon Web Service platforms (or equivalent)
• Proven track record of delivery and leadership experience in enterprise-scale Managed Services projects, budget & resource management, and customer satisfaction with notable banking & finance clientele
• Industry knowledge or experience in the cards/payment, mobile applications and digital wearable niches are highly advantageous.
• Strong drive towards results with ability to see things through from end-end
• Excellent understanding of service delivery methodology
• Excellent written and verbal communication skills with an ability to maintain a high degree of professionalism through interactions with internal and external stakeholders across all levels

We are seeking a highly skilled and experienced Service Management Team Lead to join our dynamic team. The Service Management Team Lead will be responsible for overseeing the day-to-day operations of the service management analyst team based out of our Bangalore office, ensuring the delivery of high-quality services to our customers and users. This role requires a strong leader with excellent communication, organisational, and technical awareness, as well as the ability to collaborate effectively with various stakeholders.

What you’ll be doing:

• Acting as a key point of contact for the services you represent
• Supporting the Service Owner, the Team Lead is responsible for the day to day handling of incoming tickets (Incidents, Service Requests etc) for T&F applications/products, and is responsible for the smooth operation and quality of Service Management related processes and practices.
• Act as a primary point of communication between business users and technical support teams and 3rd party vendors for general queries, incidents, problems and requests relating to the applications in scope.
• The Team Lead will provide guidance to the Service Analysts in line with the P&T Service Management Team Goals and KPIs with focus on quality and customer satisfaction, whilst providing regular and structured feedback and ensuring a harmonious and positive work environment.
• Foster a culture of continuous improvement and innovation within the team.
• Identify areas for process improvement and implement best practices to optimise service management within the team.
• Participate in daily SCRUM/Stand-up sessions with application support teams.
• Regular and open communication with business stakeholders using appropriate modes of communication
• Work alongside and share knowledge with other members of the Service Management team
• Ensure that ServiceNow is the start point and management toolset for all incidents and service requests relating to the relevant applications
• Ensure incidents and service requests are dealt with effectively and efficiently and in line with agreements
• Ensure bugs are reported to third parties as necessary and are followed up in line with agreements
• Track service delivery against KPIs and instigate corrective action where service levels are not being met
• Meet or exceed service level targets agreed with the Service Owner
• Escalate incidents or requests as appropriate and ensure all tasks are completed once reassigned
• Support the Change Management process that is followed for all system changes
• Assist with the establishment and maintenance of accessible technical and administrative documentation for applications/products
• Monitor progress of requests for support and ensures users and other interested parties are kept informed. Takes corrective action to avoid or minimize delays.
• Other related tasks and activities as assigned to them by the Service Owner and/or Head of Service Management.

About Builder.ai
We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started.

Builder.ai was voted as one of 2023’s ‘Most Innovative Companies in AI’ by Fast Company, and won Europas 2022 ‘Scaleup of the Year’. Our team has grown to over 800 people across the world and our recent announcement of $250m Series D funding (and partnership with Microsoft) means there’s never been a more exciting time to become a Builder.

Life at Builder.ai
At Builder.ai we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take AI app building to new heights.

Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder’s HEARTT values: (Heart, Entrepreneurship, Accountability, Respect, Trust and Transparency) and a let’s-get-stuff-done attitude.

In return for your skills and commitment, we offer a range of great perks, from hybrid working and a variable annual bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild

About the Role
Builder is looking for an experienced Senior Product Owner to join us and play a key role ensuring our Delivery teams continually deliver the highest level of quality and service to our customers. You'll lead and coach a 10-12 team of Customer Product Owners - "Productologists" focusing on the adoption & optimisation of best practices, ways of working, and technologies that enable autonomy and empowerment of the team whilst promoting effective cross-functional delivery across teams.

About the Team
Productologists at Builder.ai play a key role turning our customer’s dream and vision into a software reality. As part of the Delivery Team, Productologists work as the customer product owner in educating, guiding and advising on the use of our reusable code Blocks to develop the customer’s app whilst providing excellent customer service across the roadmap. Productologists work closely with our Ninjas (software delivery managers) and Senseis (technical architects) throughout the software development lifecycle to deliver what the customer asked for.

Why Should You Join
The Sr Productologist role will give you the opportunity to lead and oversee the delivery of all Builder's customer projects in the United States. You’ll be working at the forefront of cutting-edge AI technology that is disrupting a combined $800 billion (and growing) industry for software build and operate services across the B2C and B2B markets.

You will be responsible for

• Leading and developing a high performing team of Productologists by identifying areas for improvement at individual level.
• Creating a culture of continuous improvement and streamlining our delivery processes & Agile ways of working
• Providing oversight, quality assurance and point of escalation for the work of our Delivery teams
• Overseeing Builder's portfolio of customer app builds and ensuring teams are on track with their deliverables
• Analyzing project outcomes and identifying areas for process improvement.
• Communicating project updates, progress reports, and potential roadblocks to both technical and non-technical audiences.
• Recognising risk in agreed customer delivery plans, ensuring our teams are clear and transparent in their communications with customers regarding concerns and action required
• Monitor project progress using data dashboards, identify potential risks, and proactively implement mitigation strategies that help at scaling the portfolio.
• Maintaining a high performing team by helping to attract, retain and develop talent.
• Developing the capabilities of the team through structured training and mentoring to drive delivery excellence and career development and progression.
• Collaborating with peers in Sales, Delivery, Product and our Capacity Network to solve tactical and strategic issues in order to achieve both customer satisfaction and Builder’s business objectives.

Requirements

• 8+ years in software delivery (product ownership, scrum, delivery management)
• Track record of leading and developing high performing teams
• A strong understanding of software development methodologies, technologies, and best practices.
• Proven experience adopting and optimising Agile ways of working
• Experience overseeing large portfolios of customer/client projects
• Excellent Communication skills to engage with both our customers and your teams
• Analytical and Problem solving skills
• Bachelor's degree in Computer Science, Business/delivery management, or related field

Nice to haves

• Tech scale-up experience

• Attractive quarterly OKR bonus plan or commission scheme dependent on your role
• Stock options in a $450 million funded Series D scale-up company
• 24 days annual leave + bank holidays
• 2 x Builder family days each year
• Time off between Christmas and New Year
• Generous Referral Bonus scheme
• Pension contributions
• Private Medical Insurance
• Private Dental Insurance

Your role

• Do you have a knack for technology, always interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using the cutting edge tooling platforms through machine learning? We’re looking for someone like that to help us:
• manage support and monitoring of the banks critical Access Management solutions, synchronization/provisioning workflows and infrastructure components through the complete IPM lifecycle
• analyze recurring failures and events as part of Continuous Service Improvement and eliminate top demands using cutting edge RPA & AI tools
• work collaboratively with internal/external teams, always focusing on the best approach for the bank
• managing knowledge articles in the knowledge management repository
• coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance, special event days

Your team

You’ll be working as part of the Security department within Technology Services. Within Security, you’ll be part of a global Access Management team and responsible for all aspects of production support. The team provides 24x7 support with a follow the sun operating model. Some shift work is to be expected.

Your expertise

• minimum of 5 years of experience in Access Management/ Security IT (eg, Sun/Oracle IDM, Sailpoint)
• sound understanding of Unix, Windows & Database queries
• knowledge of web and application servers (Apache/IIS/Tomcat/WebSphere)
• ability to work under pressure and manage multiple, concurrent / conflicting priorities
• automation/ application development experience, understanding of Agile or any other SDLC methodology would be advantageous
• good understanding of ITIL Service Operations process such as Incident Management, Request fulfilment, Problem Management
• preferable tools knowledge: Putty, TOAD
• preference would be given to candidate who has also worked on Sun/Oracle IDM, Sailpoint, Splunk, Omada, AppDynamics, IPSoft

Hey… Looking for a change? Maybe that role you are currently in is not providing opportunity to progress your career, or maybe you feel like you are just a number. Maybe you are tired of groundhog servicing the same make day in day out. Not anymore!

Senior Foreman / Management / Service Advisors position available
Lead / Senior Technician position available

Denmor Automotive is looking for an enthusiastic, motivated individual to join our team as a lead / senior technician. You will be responsible for overseeing technical repairs, mentoring junior apprentices & workshop / management / client liaison. In return we are offering extremely competitive, above award rates with your package tailored to your position & experience.

For the right candidate, there is ample pathway within the business to ultimately end up off the tools in a managers role.

Skills & Requirements
Be a qualified Motor Mechanic (Cert 3 Light Vehicle)
Be an authorised AIS examiner (or be willing to obtain asap)
Have your own tools / tool storage etc.
Be enthusiastic about growing within the industry & within our business
Be able to work effectively individually & with other members of the team
Have a valid (unsuspended) Australian driver’s licence
Have great communication skills
If you have Auto Electrical & Air Conditioning experience that would be ideal, but If not, we can train and develop you new skills and opportunities whilst working with us.

About Us
Denmor Automotive is a growing family owned business located in Lane Cove, providing Mechanical, Auto Electrical & Air Conditioning service and repair to the local community and trade at the highest standards & we have been for over 30 years. With our teams unique skill set, there is never a dull moment and always so much to learn.

Being an Auto Electrical workshop, we are also transitioning into the specialised hybrid/electric sector with training pathways available.

To view the full job description and person specification, please click the supporting document on the right-hand side.

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Singapore Citizen/Permanent Resident
• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Location: Central & West (Has to be comfortable working at 3 different locations)
Salary: $2400 -$2600
Duration: 5 years contract (Extendable)
Working hours: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

Fast Track into Management in Adult Health and Social Care with the Care Talent Collective – unlock your leadership potential.



Role: Care Management Trainee (Care Talent Collective)

Location: Reigate and nearby locations

Contract: Fixed Term Contract - 2 years

Salary: starting from £24,500 per annum for 37.5 hours per week

Hours: 37.5 hours, part-time hours may be considered



About the Care Talent Collective

The Care Talent Collective is the first of its kind: an alliance of seven leading care providers in Surrey, including Active Prospects, which has received government funding to lead an innovative talent management programme over the next two years.

This is a high-profile initiative which gives you the opportunity to unlock your potential and embark on a rewarding journey with our Fast Track into Management programme. This is a 2-year programme with a guaranteed interview for a manager’s position at the end of the programme. You will gain up to a level 5 qualification in Health and Social Care, a recognised leadership qualification, and the opportunity to become a positive Behaviour support coach. It provides an enriched and structured pathway into management in adult social care, equipping you with skills and experience that will set you up for a fulfilling career. You'll engage in person-centred care, enhance the lives of individuals with complex care issues, learning disabilities and autistic people, and foster their aspirations. Half of all roles in social care are supporting people with Learning Disabilities and autistic people. It is a significant sector employing 750,000 people nationally, with huge potential for advancement as well as making a real difference to people’s lives.

We encourage talent from diverse backgrounds and offer professional accreditation, which you will work towards alongside your day job of transforming people's lives. Collaborate with Experts by Experience, learn through assistive technology, and be part of a transformative sector that values and nurtures its workforce. Join us to make a difference in the lives of local people, promote independence, and drive positive health outcomes through technology. Your journey starts here!



Fast Track into Management Programme

The Fast Track into Management programme offers a structured, branded, and trusted approach that is ideal for ambitious people who are looking to unlock their leadership potential in a rewarding, supportive environment. You don’t need to have previous experience in care: this programme is open to anyone who may not have previously considered a career in care. We actively encourage applicants of all ages, and from ethnic minority backgrounds. This pathway provides a clear and rewarding career trajectory that is both competitive and fulfilling.

The Fast Track Into Management programme offers a rotation of placements across providers and settings, allowing you the opportunity to gain experience across a variety of areas. You will be part of a network of like-minded people who will be placed in one of Surrey's top social care providers but will come together regularly for shared training and networking opportunities. This will give you the chance to tap into a wide range of experiences, insights, and best practices.

Not only can you to benefit from a collective expertise but also from a stimulating environment for learning and development. Your contributions to the field will be amplified, as you'll be able to draw from the collective wisdom of these providers, while bringing your own insights to the table.

Key Responsibilities

You will provide support to adults with diverse care needs, focusing on competencies such as enabling motivation and aspiration for full lives. You will emphasise a person-centred approach, working through co-production with people who use our services to meet their unique needs, including supporting vocational learning, employment, learning new skills for independence and supporting a person's health and wellbeing. You will encourage people to form and maintain friendships, relationships and community networks, an offer behavioural support and functional development to promote indendence and wellbeing.

You will actively partake in the learning pathway, collaborating with others, and attending course sessions and monthly workshops that will provide you with the skills required in leadership.

Person Specification

Skills and Abilities:


GCSEs/O-Level in Maths and English.
Living In the UK for 3 years or have indefinite leave to remain status.
Excellent communication skills and the ability to empathise with people who use our services both verbally and in writing, and to adapt your style to different audiences. You will be able to present your ideas appropriately and persuasively, while actively listening and engaging with other contributions.
A caring and compassionate nature.
Strong attention to detail for record-keeping and care documentation.
The ability to work well within a team and take direction from senior staff.
Good level of IT skills.
Willingness to take on personal care tasks if required to meet the needs of people being supported.
Actively promote EDI (Equality, Diversity, and Inclusion) in employment and service delivery- to enable people to have equitable outcomes, equal voices, profiles respected and supported, and to be part of inclusive teams and communities.
Ability to sometimes work without supervision.


Experience:


No prior experience is required, but a willingness to learn and a passion for making a positive difference to people's lives is essential.




What are you waiting for?

Apply today or contact us on 07989 729762 and to speak to our friendly recruitment team.

Please note, all offers are subject to satisfactory completion of our pre-employment compliance standards, including satisfactory references, DBS clearance, and a health check.

Proud member of the Disability Confident employer scheme

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Singapore Citizen/Permanent Resident
• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Location: Central & West (Has to be comfortable working at 3 different locations)
Salary: $2400 -$2600
Duration: 5 years contract (Extendable)
Working hours: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)