Total 22,786 technical support engineer job vacancies in Information Technology category in Malaysia

Our client is seeking a Technical Sales Engineer with a specialization in the Taiwan market. This role is central to enhancing our client's presence in the electronics manufacturing sector, requiring a blend of technical prowess and sales acumen.

Responsibility:

• Act as the technical point of contact for sales initiatives within Taiwan.
• Deeply understand the technical needs of customers and provide solutions.
• Perform market analysis to identify trends and opportunities in Taiwan.
• Cultivate and maintain strategic relationships with key industry players.

Qualifications:

• Bachelors degree in Electrical Engineering or a similar field.
• At least one year of experience, preferably with insights into the Taiwan market.
• Proficiency in Mandarin and English.
• Solid understanding of electrical components (capacitors, inductors, resistors).
• Strong communication abilities and a commitment to customer satisfaction.
• Ability to work well in a team and adapt to a fast-paced environment.

• Provide written product recommendations that meet customer needs.
• Train customers on the proper application and use of Sika products.
• Maintain regular contact with key customers to build strong relationships.
• Support technicians with complex technical issues encountered in the field.
• Stay up-to-date on new and competing products in the market.
• Ensure effective knowledge transfer of Sika technologies to Technicians and Salespeople.
• Be personally accountable for assigned activities and projects, ensuring customer satisfaction and Technical Service involvement.
• Maintain accurate records and reports to document activities and progress.
• Inform the line manager of any significant field issues, new products, or competition.
  Oversee technician activities as needed and provide guidance.
• Be responsible for the proper use and security of company equipment.
• Maintain confidentiality of all company information and documentation.
• Perform other duties as assigned by the line manager.

We are a highly Supportive company.
Kapitol is revolutionising the construction industry by embracing cutting-edge digital technology, driving innovation, and prioritising quality, safety, and workplace culture to create a future where construction is more productive, safe, and sustainable. Based in Melbourne, we're building to be Australia-wide with a diverse portfolio including commercial, education, industrial and residential projects.
Our team is an Authentic group of professionals.
As our sustained growth continues, we are looking for a driven and experienced Senior IT Technical Support Officer to join our team. You will be providing IT technical support on-site and remote to 250 users across Australia, working with Managed Services Providers, other 3rd parties, and specialists. We are a fast-paced and growing company, looking for passionate people that thrive on success and take pride in the quality of their work. Creative, innovative thinkers with strong learning mindsets make up our ... Click here to view more detail / apply for Senior IT Technical Support Officer

Our client, requires a Technical Support Disrepair Specialist. Approx 6 months work. Duties include on site inspections of properties making Disrepair Claims, joint site inspections with surveyors to identify causes of disrepairs and make the necessary solutions within a tight time frame. Reporting to the Service Improvement Officer who is responsible for all Disrepair Claims that are active with the Local Authority. Taking an active role within the team. Working closely with housing management teams, tenants and TBC Staff to resolve all Disrepair Claims within the specified Legal timeframes.

Functional Responsibilities Overseeing operational delivery of all Disrepair Claims working closely with another Project Officer on site Undertaking site pre surveys to produce a report for Solicitors outlining works required and timescales for completion. Survey visits may be required with an independent surveyor working on behalf of the tenants solicitors. Ensuring that all works are carried out to a high standard by doing on site quality checks with external contractors and that any Estimated completion dates are still on target to be kept. Undertaking post inspections of completed works, making sure that all of the works identified on the Presurvey and Solicitors reports are completed to a high standard Working closely with the Service Improvement Officer and to make sure that records are always kept upto date for each job. Experience Recent experience of working in Local Authority or Housing Association with Housing Disrepairs is essential and comply with preparing CPR Part 35 reports, as well as identifying the causes of Disrepairs and providing solutions Someone who is a member of the Royal Institution of Chartered Surveyor would be beneficial (RICS) - Experience of repairs contractors is required and/or knowledge of HHSRS Experience of identifying works required from a Surveyors report A good knowledge of Housing Construction and problem solving essential Knowledge, Skills and Abilities Proven ability to work within a defined operational service area, to deliver high quality services and meet service and personal performance targets Knowledge of statutory Good Home Standards affecting housing and operational premises. Ability to contribute towards the delivery of continuous improvement Experience of successfully managing, improving and delivering performance whilst working as part of a team whilst motivating others Good working knowledge of principles and application of general building construction and maintenance techniques An up to date and continually developing technical housing knowledge inclusive of national, regional, local agendas and operational best practice. Knowledge of government legislation and best practice in repairs and maintenance Knowledge of relevant health and safety requirements for the delivery of an effective Disrepair service. Knowledge of CMD Building Regs - Full driving license - this post attracts essential car user allowance. Other Good knowledge of all Office applications: Word & Excel beneficial DBS check Our client offers: Monday to Friday 0900-1700 - 7.24hrs per day £20.85ph Other benefits of working for The Best Connection Group Ltd include: Weekly pay Online payslips Pension contribution 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday

Benefits & Requirements:
- Hourly rate as above (not age dependent)


All vacancies are available and correct at the time of posting. Some details may be subject to change.

If you are looking for a rewarding career in the electricity industry, UK Power Networks has an exciting opportunity for you as a Technical Support Assistant. As a Technical Support Assistant, you will work within Connections Projects EPN directorate based in St Neots, and report to the Lead Design Engineer.

Your main role will be to provide technical support to the Design Team and customer, and to produce quotes and estimates for customers requesting connection to UKPN's Electricity network. You will also help with the processing of more complex projects, review costs and budgets, and ensure that the team works within the regulatory framework and delivers excellent customer service.

To be eligible for this role, you need to have a City & Guilds 232 in Electrical Engineering or willing to undertake/be working towards this qualification, and have some understanding of the electricity networks and systems. You also need to be customer-focused, detail-oriented, and willing to learn and improve.

As a permanent employee, you will enjoy a competitive salary of £37,165 and a bonus of 3%, as well as a range of benefits such as, generous pension plan, tenancy loan deposit scheme, tax efficient benefits, occupational health support, and more. If you are interested in this opportunity, please apply by 01/05/2024. All applications will be reviewed after the close date and you can view the full job description on our website.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

 

What you will be doing:

• Deploy release of new technologies as well as design, install, configure, maintain, and integrate system testing performance of PC/server operating systems, related utilities and hardware. 

• Installs, maintains, and upgrades internal computer hardware and software systems used for designing and developing company products.

• Controls user access and passwords.

• Proposes and implements system enhancements that will improve reliability and performance of system.

• Monitors usage and performance.

• Trains personnel on system usage.

• Troubleshoots server, software, and hardware issues.

• Assists with recommending, scheduling, and implementing system hardware and/or software upgrades or repairs.

• Researches, evaluates, and recommends software and hardware products.

• Supports Web access and electronic messaging services and maintains a secure systems environment.

• Provides new hardware specifications to users based on application needs and anticipated growth.

• Other related duties assigned as needed. 

 

What you bring:

• Previous experience in a technical support role is essential in handling incidents.

• Prior banking or finance related experience a plus; personal banking or mobile banking experience preferred.

• Customer service oriented; advocates on behalf of our clients

• Strong analytical skills

• Organizational and time management skills required (ability to juggle multiple priorities at a time)

• Self-starter with proven ability to work independently.

• Good oral and written communication skills

• Strong problem-solving skills

• Previous experience using SNOW (ServiceNow) is desirable.

 

What we offer you:

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources, and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The Technical Support Specialist is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management.

Key Responsibilities

• Manage and maintain effective communication with customers in relation to logged service requests, with internal & external cross-functional teams.
• Effectively utilize service tools for the logging, triage, and classification of cases in line with published work instructions, leading to resolution – remotely or onsite while being open to learning about new tools and technologies that can improve service delivery.
• Monitoring of cases that have been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved while being open to learning about ways to improve SLA performance and customer satisfaction.
• Meeting project milestones and timelines for tasks/activities that have been assigned.
• Work on root cause analysis of the incident and work through escalation matrix for conclusive analysis.
• Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, SME, and other functional groups to ensure a permanent resolution to these incident types with objective to find ways to mitigate or prevent recurring issues.
• Participating in weekly rotating on-call responsibilities, providing 24/7 coverage.
• Work with a team to perform preventive maintenance.
• Continuously update knowledge and skills related to the job through formal training programs, self-study, and seeking feedback from team members and stakeholders, in order to improve job performance and provide the best service to customers.

To succeed in this role, you’ll need a customer-first attitude and the following

• Relevant degree in computer science or related technology with 5+ years hands-on experience supporting customers.
• Strong analytical and problem-solving skills with the ability to quickly learn and apply new technologies and troubleshoot complex issues.
• Excellent verbal and written communication skills with the ability to communicate technical information to non-technical stakeholders.
• Experience in incident management, problem management, and change management processes.
• Knowledge of ITIL framework and its application in service management.
• Experience in managing and supporting virtualized environments such as VMware and Hyper-V.
• Experience in administering and troubleshooting Oracle database, Windows Server, and network technologies.
• Familiarity with Radiological workflow, including DICOM, HL7 etc., is an advantage but not mandatory.
• Proven ability to work independently, take initiative, and be accountable for deliverables.
• Ability to work effectively in a team-oriented, collaborative environment.
• Awareness of security protocols, best practices, and compliance regulations.
• Experience with scripting languages such as PowerShell, batch, and Python for automation and process improvement.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Job title – Technical Support Specialist

Location – Singapore

Job model – On site

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities

• Provide technical support to customers, sales staff and customer service group including on-site visits. Develop new application protocols for specific product needs (e.g. validation of new product matrices).
• Develop and present technical presentations at industry meetings, seminars and webinars. Ability to troubleshoot products and design and execute experimental protocols using basic knowledge of chemistry, lab techniques, equipment and computer software as well as properly document results.
• Administer the product training program for products under their supervision. Support new product introductions by supporting R&D through the Design process, validation studies, beta site studies and staff/customer training.
• Drive Technical Publication in International Journal for Product Branding as well as Key Opinion Leaders Relationship Building. Establish Methods Application Development and Experiment with local Customer Food Matrices
• Provide Technical Presentation in Customer Workshops and Conferences in the Asia region. Travel is expected to be about 50% focusing on India and South Asia region.
• Required to be onsite during working hours for laboratory testing. Maintenance of lab equipment according ISO 9000. Advise on and support Safety risk assessment and new Chemicals Review documentation.

We bring

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
• A space to grow by encouraging and supporting curiosity and an open mindset.
• A culture that prioritizes safety and well-being, both physically and mentally.
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
• A space to grow by encouraging and supporting curiosity and an open mindset.
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.

You bring

• Minimum of a Bachelors of Science in related field. (Chemical, Biology...etc)
• Resent college graduate (with minimal lab experience) required but 1-2 years’ experience is preferred.
• Must have an analytical skill with experience in troubleshooting. Very good written and verbal communication skills.
• Abilities: Ability to troubleshoot issues with products and services. Effectively communicate with others regarding technical product and market issues. Keen awareness of product and technical performance issues.
• Location: Romer Labs Singapore 3791 Jalan Bukit Merah #08-08, e-Centre@Redhill Singapore 159471

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com

Technical Support Specialist

Hybrid

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI.  Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

 

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your mission

We are looking for a tech-savvy person interested in various aspects of the IT industry – DB administration, Networking, Development, Product Management, and FinTech in general to join our fast-growing Tech Support Team. The Technical Support Specialist acts as the trusted advisor to all Enterprise accounts and a strategic focal and escalation point for technical improvements, business requirements, and critical incidents that may arise. The Technical Support matrix manages our biggest client’s production technical issues, provides technical support, resolves merchant service inquiries, or offers additional forms of real-time problem-solving while coordinating requirements in cross-company collaborations. We need a person with critical thinking skills who can understand the payment process's logic. A person who can speak in technical language with non-technical people and explain business-related requirements to technical staff.

Responsibilities

* Acts as technical trusted advisor and becomes a knowledge-center about the company’s products, and a go-to person for technical queries - Becoming Nuvei brand and product expert.

* Technical Issues management, a focal point for technical queries by Enterprise clients.

* Focus on resolving customer concerns solely through Salesforce.

* Providing technical guidance to clients based on established SLAs without a constant supervision.

* Be proactive - anticipating Enterprise merchant’s needs (or problems) before they are aware of them or need to contact us for assistance.

* Guiding clients to correct use of Nuvei's products and services.

* Investigating errors and logs and providing in-depth analysis for both clients and internal departments.

* Collecting and analyzing client requirements and translating them to Product requirements.

* Escalating technical complaints and incidents affecting the company's customers and services to the product owners internally.

* Working with relevant stakeholders and in parallel with many internal teams.

• Minimum 3 years of experience
• Hands on technical support experience or technical support in Payments/Fintech industry (ecommerce gaming, travel and retail).
• Knowledge using REST API and SDK
• Technical background - analyzing and producing reports, investigating logs, basic programming or web development skills, communication protocols (client-server, server-to-server, etc.) - IP, HTTP, SQL, etc.
• Fast learner, multi-tasker, and tech-oriented.
• Excellent time management and prioritization skills.
• Experience in technical customer support or 24/7 NOC in the high-tech industry.
• Experience in Product / Technical Support, or former involvement in support of Enterprise/Premium accounts.
• Available to work under stress and pressure coming from clients and senior management.
• Great interpersonal and communication skills.
• Problem-solving skills and ability to analyze complex schemes.
• Availability to work on shifts (on some occasions) or take a weekend shift when needed.
• Business level of English (B2)
• We are looking for AAA person to join our A-Team, you must be Autodidact, Accountable and Amazing - join us to lead the future of payments.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you. 

Benefits

• 2.5 additional days off each quarter, should the company achieve its quarterly targets
• Health insurance

Working Language

• English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

• Coordinate with technicians in developing engineering designs.
• Determine product disposition and various technical issues relating to a product.
• Develop drawings, specifications, calculations andprovide technical support to the engineering team in executive projects to ensure design specifications, method of statement and safety standards on the project.
• Investigate technical aspects and root cause of problems, to solve technical problems that arise to initiate corrective actions to rectify problems.
• Implement best practices in developing technical solutions.
• Developing preventative maintenance plans and providing support and measures to prevent recurrence of problems.
• Assess the impact of deviation on product quality.
• Ensure meeting of key timing commitments.
• Marketing Development
• Tender and prepare documents for TBM tender
• Tende Q & A

The Medical Device Service support users of medical equipment across all of our hospital sites within the Northern Care Alliance.

Main duties:

You will have a key role in supporting the departments responsibility for the maintenance, repair and sub-contractor management of Medical equipment. This will Include first line support to users of Medical equipment to Optimise systems up time to gain maximum use of Medical equipment.

Ideally, you will possess a minimum of HNC in Electronics and Clinical engineering and have relevant experience since qualifying in the field of Medical Electronics. Knowledge in the application and repair on a wide range of Medical equipment used in a hospital and community is essential although some specific training will be provided.

Consideration may be given to applicants will reduced knowledge and skills, who follow a personnel development program on a reduced grade.

**Please note that, for this post, you will be required to have obtained a full UK Driving Licence**

The post holder will provide specialist technical knowledge for the implementation and delivery of a long-term operational plan for cost effective and efficient management and deployment of safe medical devices across the Care organisations. They will be working towards achieving compliance levels for medical device repair and maintenance including down time and ensure that systems are available to enable clinical teams to have insight into progress with maintenance and repair of their devices.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers websitecareers.northerncarealliance.nhs.uk

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk

In line with the Trust's Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership.


This advert closes on Tuesday 7 May 2024

Proud member of the Disability Confident employer scheme

We have an exciting opportunity for an Electronics Biomedical Engineer in the Medical Device Service at the Northern Care Alliance NHS Trust. You will join a team of engineers who specialise in the maintenance and repair of medical devices and equipment.

Applicants will be expected collaborate and build relationships with key clinical and patient areas across the organisation in support of medical equipment management.

The work of the department is very diverse and will give great opportunity for the right applicant to further develop their range of skills across a range specialties through a structured training program.

Applicants should have a proven track record of maintaining a range of medical equipment used in wards and departments of a hospital, with a willingness to gain new skills in a very diverse range of clinical engineering specialties.

Applicants will be expected to have a minimum qualification of HNC in a electronics or a clinical engineering higher diploma.

**Please note that, for this post, you will be required to have obtained a full UK Driving Licence**

Successful applicants’ day to day duties will include:
• Supporting users of medical equipment to make the best use of these assets.
• Carry out routine maintains on a wide range of medical equipment
• Investigate and carry out repairs on medical equipment reported as faulty
• Support more senior engineers to carry out investigations on medical equipment and devices which are reported as being subject to an adverse incident or when supplier recall notification require action.
• Carry out testing and configuring of new medical before it can be released for clinical use.
• Operate under ISO9001 procedures will be an advantage.

The main duties of the post holder will include:

To provide specialist advise to users in the clinical use and application of medical devices. Supervise more junior staff assigned to this group. Assist in the management of risk associated with medical equipment; this will include involvement in training, AIR investigations, testing and repair of medical equipment and acting as the interface between users and other outside agencies / suppliers. Specialist responsibilities will also include:
• Working with external supplier of medical equipment
• Updating evidence of work done on an equipment database
• Assisting with the commissioning of new medical equipment
• Working within the organisations policies and local procedures.
• Working in a team
• Regularly updating your knowledge / Skills.

We have four core values which are a focus for how our staff and volunteers work with each other to provide care for our patients. We think of our values as a set of guiding principles to refer to when making decisions and interacting with people and they help us to work together to continuously improve the organisation and ourselves.

Patient and People Focused

Accountability

Respect

Continuous Improvement

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk

In line with the Trust’s Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, disability, nationality, religion, marital status, social back ground or trade union membership.


This advert closes on Tuesday 7 May 2024

Proud member of the Disability Confident employer scheme

Technical Support Analyst










Country/Region:  AU







State:  WA







City:  Perth







Job ID:  4730
















About Us


 
Fortescue is both a proud West Australian company and a global green solutions business. We are recognised for our culture, innovation and industry-leading development of infrastructure, mining assets and green energy initiatives.




Our Opportunity


 
Work Location:   Perth
 
Roster: Mon to Fri
 
The Analytics








... Click here to view more detail / apply for Technical Support Analyst

Responsibilities:

• Provide technical support to the clients.
• Lead and supervise a team of technicians and/ or engineers in the installation, maintenance, and troubleshooting.
• Collaborate with clients to understand their requirements and provide customized solutions.
• Conduct site surveys and assessments.
• Ensure compliance with industry standards and regulations.
• Provide technical support and guidance to clients and internal teams.
• Follow up maintenance contract and ensure work completion on time.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Electrical, Electronics Engineering or equivalent.
• At least 3 – 5 years of relevant experience in DC system or UPS industry.
• Ability to start work within short notice is advantageous.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

Key responsibilities include, but are not exclusively:

• Provide outstanding support in the form of technical assistance (remote/onsite) to the regional service teams in your area of product specialization - Scanning Electron Microscopy (SEM) and Small/Large Dual Beam (SDB/LDB).
• Partner with the central Global Technical Service (GTS) team and multi-functional departments to bring in the service related requirements and to sustain support through the life of the system.
• Provide mentorship and feedback on service tools, repair and installation work instructions
• Provide feedback on spares parts and associated work instructions and diagnostic and test procedures required for support of systems.
• Provide feedback to product quality teams, analyse and initiate improvement projects on systems and subsystems as the need arises.
• Gives primarily input or develops sophisticated problem solving documentation. Validates service documentation and software.
• Nurture and develop positive working relationships with Field Service Engineers (FSE), Applications, other Global Technical Support (GTS) groups, Development and Operations
• Working in compliance with legislation and IMS

Requirements:

• Typically requires university degree in Electronics, Mechanics, or related subject area or comparable training (military or technical school).
• Typically requires 5-10 years’ experience with service and/or manufacturing in high-tech industry or laboratory.
• Electron microscopy knowledge (SEM/SDB/LDB) is a huge advantage
• Experience with analytical equipment (electronics, software, physics, mechanics) such as Wafer Steppers, Medical Equipment (e.g. MRI-scan) is welcomed.
• All-round technical knowledge and practical skills in multidisciplinary trouble shooting
• Proven track record as a self-starter who is also highly productive when not supervised
• Preferably experience as a customer or field service engineer with Scanning Electron Microscope (SEM).
• Works with demanding customers and understands the importance of customer relations and intimacy.
• Domestic and International Travel (30% of working time following initial training period).
• Proficient in English (verbal and in writing).

Proficiencies:

• Customer Focus
• Communication
• Logical thinking
• Sophisticated Problem solving
• Planning / Prioritizing & Goal setting
• Decisiveness
• Tolerance of Ambiguity
• Teamwork
• Energizing others
• Flexibility
• Decision making and Problem Solving
• Relationship building
• Influence & Persuasion
• Self driving
• Get results