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Job Title: Director Education East Asia
Pay band: 9
Location this role could be based: Singapore
Department: Education
Contract type: 3 years (or +2 if a reappointment)
Role Purpose
• To lead the Education Strategy for East Asia to deliver benefit for both the UK and the countries we work in.
• To bring Education expertise to the development and delivery of a portfolio of Education partnerships, programmes and contracts across mixed funding streams and business models
• To ensure both the impact and financial sustainability of our work.
• To lead large, dispersed teams and manage senior partner and stakeholder relationships
Main accountabilities
Leadership & management
• Provides technical direction and design to Education contracts, programmes and projects, assuring quality and impact and managing issues and risks.
• Uses digital platforms and technological advancements to improve efficiency, impact and quality of portfolio design and delivery
• Incorporates specific actions to address equality, diversity and inclusion priorities in programme delivery
• End-to-end business management responsibility for route to market
• Manages portfolio day-to-day (including overview and advice) ensuring global standards on programme and contract management are achieved
• Direct line management and matrix management support provided to sector programme teams in country/across the region as required.
• Ensures effective financial management and compliance - manages and delivers to target, budgets, profitability, timelines, and to corporate quality standards in all areas
• Senior Responsible Officer for large projects/programmes, relating to the sector specialism, as required
• Monitors, reviews and ensures that the portfolio is achieving agreed impact measures, and monitoring, evaluation and learning and reporting is in place against Cultural Engagement’s key performance indicators.
• Leads an inclusive organisational culture where staff have opportunities for continuous professional development and are actively contributing to the British Council’s anti-racism action plan and wider strategy to mainstream equality, diversity and inclusion (EDI) and become anti-racist in our cultures and practices within our organisation and in our programmes, particularly through a time of change.
Strategy and/or planning
• Leads on planning process for designated portfolio/region
• Contributes to pillar/region or global business strategy
• Strategic leadership of design, development, delivery and closure of projects and or programmes as needed
• Develop and nurtures internal relationships across Cultural Engagement and in the wider organisation to ensure strategic objectives are aligned, understood and achieved, and opportunities to influence and contribute to corporate strategies are maximised
• Considers the role of digital products, services and channels in optimising the impact and sustainability of the portfolio, working with regional marketing and digital colleagues.
Relationship & Stakeholder management
• Builds and maintains business critical relationships with key clients and partners and with leading partners in the education sector with a view to identifying new business opportunities and partnerships for the British Council
• Builds and maintains the government and institutional relationships that the UK needs to succeed in region/country
• Could own a client or partner relationship within the sector on behalf of the organisation
• Leads on relationships with a range of senior stakeholders and partners at a sector level, including representing and communicating about the UK sector, significant programmes in this field and the British Council at senior external level
• Co-ordinates across key stakeholders to drive strategy and ambition in bilateral relationships for the sector
• Represents the British Council externally and internally, including in x-Whitehall and x-Embassy coordinating bodies as required
Sector/subject expertise
• Uses sector expertise to provide insight and content for corporate responses to public consultations, representing British Council’s perspective and demonstrating our thought-leadership in relevant external fora
• Provides up-to-date and well-informed senior-level briefings on current and emerging matters in area of expertise, conducting detailed analysis and research, contributing cutting-edge sector knowledge and content to proposals, potentially contributing to the body of literature in their area of expertise
• Is able to communicate on a wide range of internal and external fora within the sector and is recognised as having sector expertise
• Identifies and develops opportunities for the sector to build their work in country/region
• Promotes mobility of individuals and knowledge exchange
• Supports internal capacity building, ensuring that teams can access appropriate and cost-effective learning and development opportunities and grow their sector knowledge and skills
Brand and market positioning
• Promotes and positions the UK education sector in country/region
• Ensures British Council’s value proposition and support to the UK sector is clear, agreed and communicated.
• Ensures that British Council’s reputation for quality and as a valued not-for-profit partner remains high and contributes to our organisational mission of building trust between the UK and other countries.
• Ensure an appropriate level of market analysis, thought leadership / research is generated and commissioned and meets strategic objectives to underpin the UK’s education engagement with country/region, working with the Research and Insights Unit
Business development
• Lead on business and partnership development strategy for the portfolio, aligning with regional and corporate priorities, systems and processes
• Contribute to the development of strategic responses to partner/ client needs as efficiently and effectively as possible, including developing and promoting new ideas for services
• Scope, develop, agree, and qualify education opportunities for the UK Education sectors and/or individual or groups of institutions
• Contribute to the development of internal and external communications materials to highlight impact and learning, as well as effectively positioning for new opportunities.
Role specific knowledge and experience
• In depth understanding of international education market gained through working in international education sector
• Extensive knowledge of UK and international Education policy and of approaches to internationalisation.
• Active and up-to-date network of senior level sector contacts in the Education sector
• Experience of the Education sector in East Asia (Desirable)
Requirements
Additional Information
Conditions of Employment: UKA/International Assignment
Closing Date: Thursday, 16 May 2024 at 23:59 Singapore Time (GMT+8)
Official account of Jobstore.
Job Title: Executive Assistant to Regional Director East Asia
Pay Band: 6 / G
Contract Type: Indefinite
Department: East Asia Directorate
Location where the role could be based: Singapore (Hybrid)
Role Purpose:
This role provides critical executive assistance and support to the Regional Director (RD) and the Regional Executive Team (RET) in East Asia, making sure the regional office runs smoothly and effectively, enabling the regional leadership to focus on areas that directly contribute with the delivery of our cultural relations objectives.
The role involves working closely with the RD, the RET and Country Directors (CDs), engaging with colleagues in teams right across the organisation as well as occasionally with senior external stakeholders, as and when necessary, to ensure regional operations run with maximum efficiency and to a high quality.
The post holder will be part of the regional team in East Asia. The role is predominantly office-based at the British Council’s Napier Road office in Singapore, which is also the regional headquarters. It will provide direct support to the RD and RET colleagues based at this location. It is a pressured, interesting and varied environment to work in, driving and responding to external and internal situations, and requires the postholder to be able to work flexibly, manage a high volume of work, be comfortable with ambiguity, and hold the highest degree of confidentiality and integrity. It is a busy office which engages with our work and our people at every level. Working in it offers the opportunity to get close to key developments and gain exposure to different forums, as part of a team which is helping to build the wider profile and reputation of the organisation.
Main accountabilities but not limited to the following:
Logistical support and problem solving
• Develop clear and efficient processes/systems to support the provision of high quality and prompt support to the RD and RET, making sure they are all aligned with our corporate procedures and regulations.
• Manage the diary and commitments for the RD to ensure their time is appropriately prioritised and effectively allocated.
• Organise travel plans, in line with the RD’s priorities, covering the end-to-end process, including travel bookings, accommodation arrangements, visa processing, briefing documents as well as cover arrangements during their absence, directly liaising with internal and external colleagues as necessary.
• Provide logistical support to RET members (including arranging flight bookings, visas and accommodation), and preparing travel packs.
• Arrange the RD’s physical/virtual meetings with internal/external stakeholders, including booking rooms/meeting slots, arranging catering, IT support, guests management, local transport etc. This includes ensuring the RD has full information, including briefing and speaking notes for all events and meetings.
• Manage the RD’s correspondence as necessary.
Operations
• Manage administrative and governance processes impacting the RD office, making sure they are undertaken to a high quality, including the approval of delegated authorities, Board of Directors updates across the different East Asia entities, induction of new RET members and CDs and other colleagues, as required.
• Assist with external and internal communications, working closely with the RD, the Regional Head of Communications and Head of Internal Communications. This includes updating information on internal and external websites and portals (such as the Regional website, Teams and SharePoint sites).
• Records management: ensure key correspondence and documentation kept by the RD/RET is filed, archived, or deleted/shredded as appropriate. Ensure stakeholder engagement records and tracking of meetings are overseen and updated on relevant systems/sites.
• Participate and contribute, as required, to support implementation of corporate change projects, including (but not limited to) Transformation.
Relationship and Stakeholder Management
• Build good relationships across the regional team and key external suppliers and service providers, making sure appropriate and efficient support is provided to any regionally-led initiative initiated by the RD/RET.
• Develop understanding of the wider context of the British Council’s work and priorities to ensure smooth and efficient management of the diary and the flow of information, briefs and correspondence.
• Provide consistent cover or ad-hoc support within the RET where necessary.
Financial management
• Manage the collation, validation, and proper submission of the RD’s expenses, in line with corporate policy and local requirements. Keep the gifts & hospitality register updated.
• Make sure the process to make payments linked with the RD’s expenses take place timely and effectively. This might include raising purchase orders.
• Ensure that any regional policies involving the provision of equipment, IT consumables and other supplies are in place and demonstrate value for money and good cost effectiveness.
Role specific knowledge and experience
• Track record of office administration in busy, ambiguous, and complicated environments, prioritising multiple tasks and deadlines.
• Experience of high-level diary management and scheduling, with fast-moving deadlines and working under high pressure (preferably experienced with MS O365 applications)
• Proven capacity as a strong team player, willing to jump in and support other members of the team where needed, and a solutions-focused approach.
• Experience of working effectively with individuals at all levels (particularly senior leaders), both internally and externally.
• Experience of holding people to account – especially in eliciting responses
• Experience of working across multiple teams with different needs, across different time zones, and working with cross-cultural teams
• Experience of minute-taking and editing
Requirements
• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
Conditions of Employment: Local Direct Hire
• Applications are welcomed from candidates currently in this location with a natural right to work.
• Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is NOT provided by the British Council for this role. Relocation support is also NOT provided.
Closing Date: Sunday, 26 May 2024 at 11:59 PM SGT (GMT+8)
Official account of Jobstore.
1. HR Strategy and Planning:
2. Talent Acquisition and Management:
3. Employee Relations and Engagement:
4. HR Compliance:
5. Performance Management:
6. HR Metrics and Reporting:
7. Compensation and Benefits Administration:
8. HR Operations
9. Supervisory duties:
Requirements
Official account of Jobstore.
Job Description
The Director is invested with broad responsibilities and authority as per Corporate Governance policy and Operational guidelines. Major responsibilities include:
· Strategic leadership as per the Board’ s Approval of the Corporate Plan & Compliance to Regulatory Policies and Governance.
· Financial Management.
· Strategic Planning, Strategic Thinking, Leadership and Direction.
· Executive Leadership and People Management.
· Business Development and Customer Agenda/Value Propositions.
· Audit, Risk Management & Compliance.
· Corporate and Social Responsibility
Official account of Jobstore.
As the Senior Manager/Assistant Director, Integrated Office, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.
Responsibilities:
1. Support the Mission and Vision of SLEC
a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.
2. Superior Situation Awareness and Resource Management
a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.
b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.
c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.
d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.
e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.
3. Contact Centre Operations
a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).
4. Incident Reporting and Management
a. Classify, report and manage incidents using Incident Reporting matrix and protocols.
b. Alert all relevant stakeholders and senior management promptly on major incidents.
c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.
5. Care Integration
a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.
b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.
c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.
6. Operations Excellence
a. Assist in the formulation in the Operations Excellence Framework.
b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).
c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.
d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.
7. Service Excellence
a. Assist in the formulation of the Service Excellence Framework.
b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.
c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:
i. Service Charter/Vision
ii. Service Transaction Maps (STMs)
iii. Service Measures and Metrics
iv. Service Benchmarking
v. Training and Development
vi. Rewards and Recognition, including Role Modelling
vii. Service Culture
Requirements:
1. Education and Credentials
a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.
b. Minimum 5 years experience in resource management and supervision in frontline operations.
c. Experience in healthcare/social services sector will be advantageous.
2. Job Requirements
a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.
b. Demonstrates strategic thinking abilities.
c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.
d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.
e. Ability to work independently across different business units and staff levels.
f. Experience working with internal and external stakeholders.
3. Technical Skills
a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.
b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.
c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.
d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.
e. Strong team player with good collaboration skills with multiple internal and external stakeholders.
f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.
Proficient in the use of Microsoft Office applications.
Official account of Jobstore.
About Client:
An Australian-based international financial service provider primarily known for its offering in the forex trading market. With presence and clientele in over 160 countries, they offer a wide range of trading instruments, including forex, commodities, indices and cryptocurrencies. My client aims to provide a reliable, efficient and secure trading platform for both retail and institutional traders.
About the Role:
This is a key role and will be responsible for developing and executing defined tactical marketing plans which enable achievement of strategic priorities, pipeline targets, and revenue targets. You are experience in tactical marketing, needs to be extremely data-driven, are well-versed in Marketing technology tools, and have a proven track record of using data to define growth strategies.
Responsibilities:
Requirements:
*Kindly note that only shortlisted candidates will be notified. Thank you.
Dylan Choo
Rewarding Talents International
EA License: 22S1387
EA Personnel: R2094227
Official account of Jobstore.
JOB SUMMARY
Provides a high level of property maintenance knowledge. Position has overall responsibility for maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Develops and implements strategies that will deliver products and services, which meet or exceed the needs and expectations of guests and employees while maximizing the financial performance. Responsible for maintaining standards and regulatory requirements. Leads the emergency response team for all facility issues.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 6 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.
OR
• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.
CORE WORK ACTIVITIES
Managing Engineering Operations and Budgets
• Works with property and regional engineering leadership team to determine how Engineering is performing against budget and highlights areas of concern to leadership.
• Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with Standard Operating Procedures.
• Administers service contracts to support property needs.
• Ensures fire crew has complete understanding of all procedures, equipment and alarms.
• Coaches and supports engineering leadership team to effectively manage controllable expenses (e.g., wages, heat, light and power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, inventory, etc.).
• Manages and controls heat, light and power.
• Develops an engineering operating strategy that is aligned with the property/brand’s business strategy.
• Develops and manages Engineering budget.
• Ensures integration of departmental goals in game plans.
• Oversees execution of long term preventative maintenance and 10 year asset protection plans.
• Reviews financial reports and statements to determine how Engineering is performing against budget.
• Addresses potential areas of concern and proposing solutions to owners in a proactive manner.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Supervises construction to ensure timely completion of projects within budgetary guidelines.
Maintaining Engineering Standards
• Ensures compliance with state, local and federal regulations.
• Maintains property life safety systems (e.g., fire fighting equipment, sprinkler systems, and alarm systems).
• Ensures building and equipment licenses, permits and certifications are current.
• Ensures property policies are administered fairly and consistently.
Managing Profitability
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Monitors and manages the payroll function.
• Manages department's controllable expenses to achieve or exceed budgeted goals.
• Participates in the development of department's capital expenditure goals; manages projects as needed.
• Participates in the budgeting process for areas of responsibility.
• Prepares weekly and period end P&L critiques.
• Understands the impact of department's operation on the overall property financial goals; educates staff on details as appropriate.
• Reviews and manages controllable expenses such as, heat, light, power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, etc.
Conducting Human Resources Activities
• Ensures employees are treated fairly and equitably.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.
• Celebrates successes by publicly recognizing the contributions of team members.
• Resolves guest problems and complaints.
• Brings issues to the attention of Human Resources as necessary.
• Ensures that regular on-going communication takes place throughout the engineering operation to communicate daily operations activities, set expectations and create awareness of business objectives.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Official account of Jobstore.
As the Managing Director of our seafood retail business, you will be responsible for overseeing all aspects of our operations, driving growth, and ensuring the continued success of the company. Reporting directly to the Board of Directors, you will provide strategic leadership and direction while fostering a culture of collaboration, accountability, and innovation within the organization.
Key Responsibilities:
If you believe you possess the qualifications and experience required to excel in this role and are passionate about making a positive impact in the seafood retail industry, we invite you to apply and join our dynamic team at SOFISHTICATED SEAFOOD.
Official account of Jobstore.
If you don't have a Malaysian citizenship, but are living in Malaysia or if you are planning to move to Malaysia and are looking for jobs that can sponsor you, it is up to each individual employer on how it handles international candidates. We encourage you to read our blog post to help provide more information: 7 Easy Steps to Find Jobs in Malaysia As A Foreigner.
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