Total 48 job vacancies by Rentokil Initial

Field Trainer - Pest Control plans and conducts new and existing Rentokil-Initial methods trainings to field operatives, and proactively prepares the operatives for coming product and service changes impacting methods and tools. Identifies competence development needs (together with business and function stakeholders, supervisors and troubleshooters), and develops and localizes technical trainings to various target groups. Field Trainer enables and supports the field operatives to achieve Rentokil-Initial safety and quality standards, to fulfil customer expectations and to reach productivity targets.

Key Roles & Responsibilities

• Determine the training requirements for various teams.
• Develop training materials including video tutorials, guidelines, and SOPs
• Determine instructional methods such as individual training, online, face-to-face, demonstrations, meetings, and workshops
• Customer service training as well as personal development for employees
• Foster the highest level of customer service both internally and externally to contribute to customer growth and satisfaction.
• Field Training New Pest Specialists – conduct on-the-job training with new hires during their first 6 weeks and ensure completion of weekly Field Training Checklist.
• Peer Support for New Pest Specialists – conduct weekly check-ins and monthly meet-ups with new hire during their first year and complete associated documentation for records

Additional Job Duties:

• As Certified Field Trainer As Peer Support
  • Develop solid working relationship with Trainee
  • Be available by phone (or text) to answer questions from Trainee
  • Help shape expectations for Trainee as they go through the different phases of training and on boarding
  • Help them make a successful transition from Trainee to productive employee
  • Communicate any concerns / issues to Trainee’s Manager

Requirements

• Minimum Diploma/ Degree in similar field with at least 3-5 years hands-on experience in pest control as a Pest Technician or similar field
• NEA certified/ licensed or equivalent certifications
• Prior experience in delivering trainings and good knowledge of training pedagogy
• Strong ability to get buy in and engage your audience
• Possess excellent communication & presentation skills

Benefits

• Competitive pay package and employment benefits such as leave benefits, medical and insurance coverage etc.
• Working Place : Tai Seng MRT/ McPherson area

Description

• Install, configure, and troubleshoot hardware which includes printers, computers, mobile phones, projectors and other IT Peripherals.
• Setting up of new PCs / Notebooks & mobile phones such as creating user accounts, setting up of mailboxes and installation of software applications
• Active Directory administration which includes account creation for new joiners and account deletion for leavers.
• Maintain the accuracy of all IT assets inventory (Computers, mobile phones, network devices, softwares etc)
• Conduct troubleshooting to network connectivity, software applications and email issues
• Provide Help Desk support for all users (Laptops & Mobile phones)
• Maintain IT security by ensuring the installation and maintenance of MDM software (Workspace ONE), antivirus (Carbon Black) and latest patches of desktops, laptops and mobile phones
• Liaise with vendors on purchasing & maintenance of office technical equipment and software applications
• Conduct individual or group training sessions regarding in-house application and related tools for internal employees
• Respond to ad-hoc IT duties assigned by the Supervisor

Requirement

• Diploma in Computer Science or related field with 2 years application and desktops support.
• Good communication & analytical skills; team player who is able to work independently; able to generate clear documentation.
• Committed and responsible team player with a pleasant personality.
• Product knowledge of Windows server, Google Apps, Kaspersky Antivirus, Symantec Backup, SQL database & reporting and web-based systems programming experience (Javascript, HTML, ASP.Net, XML) will be an added advantage.
• IT certifications such as CCNA, CISSP, CISA, MCSA, MCSE, MCITP SA or MCITP EA will be an added advantage

Benefits

• 5 days work week - 8.30am to 5.45pm
• Located at McPherson Area, 10 min walk from Tai Seng MRT
• Career growth and development opportunities in Environmental Services
• We offer competitive salary and benefits including 16 days Annual Leave, Annual Wage Supplement AWS, Annual Salary Increment (performance based), In/ Out Medical &, Dental benefits, Insurance coverage

Job Description

· To contribute to Singapore portfolio growth through the strategic development of Singapore Key Accounts, limiting reductions and/or terminations, and ensuring the maintenance and development of existing customers.

· Ensure relationships are maintained, managed, and developed across all existing and potential customers.

· Ongoing relationship management of accounts ensuring increased sales, analysis of sales activity, and trading optimization is achieved.

· Monitor competitor activity, report back to the Key Accounts Manager / Director, and suggest and assist with the construction of counter measure strategies.

· Ensuring profitability is analyzed on a monthly basis and action taken to constantly strive to improve previous results

· Establish strategic account clients and develop penetration methods and review the progress at monthly meetings.

· Achieve quarterly and yearly Company sales margins and goals.

· Develop proposals, negotiate terms and conditions, and implement contractual agreements with accountability for delivering strong financial results.

· In conjunction with relevant Functional Heads, complete and submit tenders for Key Accounts.

· Develop a deep understanding of customer needs and their specialty area of practice.

· Ensure regular, timely, and constructive communication with key accounts is maintained, both by phone and in person.

· Produce accurate and timely reporting that focus on all relevant aspects of Key Accounts.

· Sales analysis and termination reporting

· Monthly and business development reports

· Customer profile and activity report

· Regional KA Review Report

· Monthly/Quarterly Reporting to Customers, as per agreed service levels and/or Key Performance Indicators.

Job Requirements

· Degree or Diploma in any discipline

· Demonstrated B2B experience in achieving sales, profitability and budget goals with Key Accounts preferred with Service Industry experience

· Proven ability to effectively communicate (verbal and written) with internal and external working relationships

· Able to work under pressure to meet target given

· Class 3 and must possess own car

Description

• Responsible to work with Customers, Operations and Sales team closely to ensure sites have proper pest management program with relevant documentations.
• Responsible for monthly/ quarterly/ yearly reporting and also ensuring customers pass audits (internally and externally).
• Quality Checks and Quality Assurance or regular walk downs at customer site to ensure the pest management service level are maintained.
• Handle customer enquiries with regards to the difficult pest identification or preparation of pest identification reports.
• Troubleshooting for unresolved pest issues and working closely with Operations and Sales to resolve these pest issues.
• There are monthly and yearly quality inspection targets for this role of achieve.
• This role will handle different customers (from across various industries) both inclusive and exclusive of reporting.

Requirements

• Degree in Entomology /biological sciences/ Environmental Science are welcome to apply
• Posses Knowledge of biology and behaviour of structural pests will be an advantage (But not a must)
• Proficient in MS office application (Word, Excel, Power Point).
• Good documentation skills, well organized and detailed oriented.
• Resourceful, proactive and has a very high level of initiative.

Description:

• Installs, inspects, maintains, and repairs various types and brand of all types of residential & commercial air conditioners.
• Performs regular preventive maintenance and corrective works on air conditioning system.
• Diagnoses electrical and mechanical defects and malfunctions.
• Carries out repair works such as replacement of air con compressor, fan coil motors etc.
• Perform servicing of air conditioning at customers’ residential and commercial premises that includes chemical washes, chemical overhauls, general maintenance services.

Requirements:

• Electrical & Electronics Engineering related
• Must have experience in aircon servicing

Others:

• 5.5 Days job

Description

• Actively seek out new business opportunities through leads generation, cold calling and sales visits.
• Exceed monthly sales target set by management.
• Ability to sell in a consultative manner, focusing on identifying solutions while providing great customer service.
• Share value proposition of Rentokil Initial brand and services.
• Handling new inquiries through various channels, costing, negotiation and order processing.

Requirements

• Diploma qualification
• Extensive experience in sales/ business development preferably from Pest Control industry
• Must posses own car and hold a valid Singapore driving license
• Good track record with hands-on experience, team player, attentive to details, results orientated, resourceful with 'can-do' attitude.
• To be successful, you need to possess a strong business acumen with good relationship management, influencing and communication including negotiation and presentation skills.

Benefits

• Attractive base salary and sales commission
• Sustainable car allowance and fuel card
• Mobile phone provided
• Performance review every year
• We offer 16 days Annual Leave, AWS , Medical, Dental benefits and insurance coverage

Description:

• Must have experience managing a team of 5 or more technicians
• Installs, inspects, maintains, and repairs various types and brand of all types of residential & commercial air conditioners.
• Performs regular preventive maintenance and corrective works on air conditioning system.
• Diagnoses electrical and mechanical defects and malfunctions.
• Carries out repair works such as replacement of air con compressor, fan coil motors etc.
• Perform servicing of air conditioning at customers’ residential and commercial premises that includes chemical washes, chemical overhauls, general maintenance services.

Requirements:

• Electrical & Electronics Engineering related
• Must have experience in aircon servicing

Others:

• 5.5 Days job

Description

We are hiring a Pest Control Technician to join our team. As a Pest Control Technician, you will be responsible for inspecting properties, identifying pest infestations, and implementing effective pest control measures. Your role will involve treating infested areas, educating clients on prevention methods, and maintaining accurate records of services provided.

• Perform thorough inspections of properties to identify pest infestations
• Apply appropriate pest control methods, including the use of chemicals and traps
• Safely handle and apply pesticides according to established procedures
• Educate clients on effective pest prevention techniques and sanitation practices
• Document all services provided and maintain accurate records
• Respond promptly and professionally to client inquiries, concerns, and service requests
• Stay updated on the latest pest control techniques, products, and industry developments
• Adhere to company policies, industry regulations, and ethical practices

Requirements

• For candidates without an NEA vector control license, a minimum "N level" passed in English and Maths is required, training will be provided
• Those attained Workplace Literacy & Numeracy (WPLN) Level 3 & above welcome to apply too
• A valid class 3/3A driving license (must have)
• Must be willing to do outdoor job
• Good team player and positive work attitude
• Excellent communication and customer service skills
• Mature candidates are welcome to apply

Benefits

• Training provided- 5.5 days - Office Hour
• Working location : Islandwide
• Depend on which team you are assigned to
• Company vehicle and petrol card provided when allocated vehicle to drive for work
• Good incentives
• Yearly performance review
• We provide 16 days of annual leave, AWS, medical and dental benefits, along with insurance coverage to our employees.

Description

• Manage a team of 30 specialists/workers, overseeing daily service operations and ensuring strict adherence to safety protocols and standard operating procedures
• Ensuring the team achieves set targets which includes but is not limited to SOS (State of Service), staff retention, quality checks (SQC), leads, and CVC (Customer Voice Counts)
• Ensuring prompt and timely service at customers’ premises
• Handling customer complaints and providing effective solutions to resolve the issue.
• Ensure discipline, counseling and coaching to drainage specialists
• Conduct on-the-job training for new team members
• Assisting OM /OE in ensuring service excellence and quality
• Carry out any other duties assigned by the OM

Requirements

• GCE “O” Level and above or equivalent and/ or relevant working experience
• Comfortable working in Plumbing / Sanitary related environment or job
• Possess strong leadership capabilities in managing a team of approximately 30 Drainage specialists
• Possess minimum Class 3 license or Class 4 license
• Service-oriented
• Computer literate, knowledge in usage of Microsoft Office and mobile phone applications is a must

Other Info

• Work place: Macpherson - Nearest MRT Tai Seng (Bus Number to reach : 8, 62, 90, 151)
• Mon to Fri: 7am to 4pm / Every Sat : 7am to 1pm (Sometime may start earlier like 4am)

Benefits

• Training provided
• Yearly performance review
• We provide 16 days of annual leave, AWS, medical and dental benefits, along with insurance coverage to our employees

Description

• Provide 1st and/or 2nd level support to all users.
• Assist in setup, configuration, maintenance, troubleshooting and resolving technical hardware, network and system (Include but not limited to Printers, Local Servers, Firewall Router, Computer, PDA, Smartphone & in-house operation program)
• Assist in system accounts administration, ensuring proper recording of IT hardware assets distribution and purchase.
• Assist IT Manager in system analysis, database design and process design so as to develop solutions for fulfilling business requirements.
• Ensure proper security system setup and maintenance to protect data accuracy.
• Conduct individual or group training sessions regarding in-house application and related tools for internal employees
• Additional duties as assigned

Requirements

• Diploma in Computer Science or related field with 2 years application and desktops support.
• Good communication & analytical skills; team player who is able to work independently; able to generate clear documentation.
• Committed and responsible team player with a pleasant personality.
• Product knowledge of Windows server, Google Apps, Kaspersky Antivirus, Symantec Backup, SQL database & reporting and web-based systems programming experience (Javascript, HTML, ASP.Net, XML) will be an added advantage.
• IT certifications such as CCNA, CISSP, CISA, MCSA, MCSE, MCITP SA or MCITP EA will be an added advantage

Benefits

• 5 days work week - 8.30am to 5.45pm
• Located at McPherson Area, 10 min walk from Tai Seng MRT
• Career growth and development opportunities in Environmental Services
• We offer competitive salary and benefits including 16 days Annual Leave, Annual Wage Supplement AWS, Annual Salary Increment (performance based), In/ Out Medical &, Dental benefits, Insurance coverage

Description

• Responsible for day-to-day operations of the Warehouse Department
• Assist in monitoring inventory, including physical counts and ensuring inventory levels are maintained accurately
• Performing picking, packing, issuance of inventory including pesticides, chemicals and materials
• Loading and unloading of cargo stocks
• Conduct inspection on incoming and outgoing materials and items
• Responsible for the opening and closing of warehouse
• Ensure 5S (Shine, Standardize, Sustain, Safety, Set in Order) for Warehouse and proper housekeeping is achieved
• Ensure compliance to safety policies and procedures throughout the warehouse facility
• Ensures proper storage of all inventory and no prohibited materials are being stored in the warehouse and is compliant to corporate safety and local regulatory guidelines
• Attending safety meetings and conducts regular safety walk through in warehouse
• To be involved in internal/external audits
• Responsible for reports and other required general administration duties

Requirements

• Minimum "O" Level and above
• Candidates possess Forklift license and knowledge of Navision will be an added advantage
• Physically fit
• Good team player with positive work attitude

Benefits

• Training provided
• We provide 16 days of annual leave, medical and dental benefits, along with insurance coverage to our employees

Description:

• Act as front-liner providing excellent customer service to both internal and external parties at all times
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting
• Contract/Database administrator
• Performs creation, amendment, service suspension, contract renewals and termination of contracts using in-house system
• Generate and maintain sales report
• Efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. (mainly to gather feedback, attend to customer queries and schedule appointments)
• Responsible for compiling and generating reports which are related to customer service surveys

Requirements:

• GCE “N” Level, GCE “O” Level and Diploma in any discipline or higher
• Highly developed sense of integrity and commitment to customer satisfaction
• Demonstrated passion for excellence with respect to treating and caring for customers
• Has resilient and is able to handle complaints and unpleasant customers
• Familiarity or experience with Customer Service and Call Center preferred
• Experience in a sales administration job scope will be an added advantage
• Strong decision making and analytical abilities
• Strong detail orientation and communication/listening skills
• Effectively bilingual in English and another language (Spoken & Written)
• Willingness to work a flexible schedule and occasional overtime when needed
• Possess a strong work ethic and team player mentality
• Computer literate, knowledge in Microsoft applications a must
• Service-oriented, pleasant personality and able to work under pressure

Description:

• Installs, inspects, maintains, and repairs various types and brand of all types of residential & commercial air conditioners.
• Performs regular preventive maintenance and corrective works on air conditioning system.
• Diagnoses electrical and mechanical defects and malfunctions.
• Carries out repair works such as replacement of air con compressor, fan coil motors etc.
• Perform servicing of air conditioning at customers’ residential and commercial premises that includes chemical washes, chemical overhauls, general maintenance services.

Requirements:

• Electrical & Electronics Engineering related
• Must have experience in aircon servicing

Others:

• 5.5 Days job

Description

• Follow up with customers for outstanding payments and resolve payment disputes
• Issue reminder letters to delinquent accounts- Recommend appropriate actions for delinquent accounts
• Attend to customers’ enquiries pertaining to billing and collection
• Work closely with other departments to resolve customers’ complaints in billing discrepancy
• Prepare credit note and debit note
• Achieve the target set by the Management
• Assist the Head of Department in statistical reports

Requirements

• Diploma or above in accounting profession
• Relevant experience in Credit Control are preferred
• Proficient in MS Office, in particularly MS Excel
• Good interpersonal and communication skills
• Team player and also able to work independently
• Must be meticulous and possess sense of urgency
• Must be able to work under pressure

Benefits

• Training provided
• We provide 16 days of annual leave, medical and dental benefits, along with insurance coverage to our employees

Description

• Act as front-liners giving excellent customer service at all times
• Fulfilling customer contractual appointments as main KPI
• Handling inbound calls and making outbound calls to our existing pool of customers (attend to customer queries & schedule appointments)
• Handling and planning of daily schedule for existing team of technicians
• Providing operational support to the technicians
• Application of permit to work for technicians
• Preparing of schedule letters to customer
• Raising of credit notes for any missed services
• Doing of posting and compilation of reports

Requirements

• Diploma in any discipline or higher
• Experience in a call centre will be an added advantage
• Familiarity or experience with Customer Service preferred
• Possess good communications skills
• Effectively bilingual in English and another language (Spoken & Written)

Benefits

• 5 days work week - 8.30am to 5.45pm
• Near Tai Seng MRT
• Performance review every year
• We offer 16 days Annual Leave, AWS , Medical, Dental benefits and insurance coverage