Total 2,398 Quality Assurance / Control job vacancies in D21 Upper Bukit Timah, Clementi Park, Ulu Pandan

Job Goal:

Senior QA Engineers are respomsible in the overall review and revision of manual and automated testing plans and procedures. You will supervise your team and ensure it is align with the company policies and standard processes.

You will play an important role to:

• Lead the company QMS related activity. Lead and participate in internal and external audit.
• Assist in all regulatory activities and ensure compliance to QMS.
• Maintain compliance with all QMS ISO standard procedures.
• Support the effective implementation of qualities policies and associated procedures.
• Lead in various product and quality system certification scheme.
• Act as management representative for ISO 9001 quality management system.
• Ensure the process / product quality is established, implemented and maintained in accordance with quality management system.
• Assist in the grant related activity.
• Prepared the monthly KPI report.

To be successful in this role you will need to have:

• Diploma or Bachelor's Degree in equivalent course.
• 1 - 2 years of experience in QA department or similar role.

Perks and Benefits:

• Permanent role.
• 5 day work week job.
• Work-life balance.
• Sports Club activities.
• On-the-job & product training.
• Good opportunity to climb the corporate ladder in the future.
• Uniform.

工作目標：

高級品質保證工程師負責手動和自動測試計劃和程序的全面審查和修訂。您將監督您的團隊並確保其符合公司政策和標準流程。

您將在以下方面發揮重要作用：

• 領導公司品質管理系統相關活動。領導和參與內部和外部審計。
• 協助所有監管活動並確保遵守品質管理系統。
• 保持遵守所有 QMS ISO 標準程序。
• 支持品質政策和相關程序的有效實施。
• 主導各類產品及品質系統認證方案。
• 擔任 ISO 9001 品質管理系統的管理代表。
• 確保製程/產品品質依照品質管理系統建立、實施和維護。
• 協助資助相關活動。
• 準備月度KPI 報告。

要成功擔任此職位，您需要具備：

• 同等課程的文憑或學士學位。
• 1 - 2 年 QA 部門或類似職位的經驗。

津貼和福利：

• 永久角色。
• 每週工作 5 天的工作。
• 工作與生活的平衡。
• 體育俱樂部活動。
• 在職培訓和產品培訓。
• 未來晉升企業階梯的好機會。
• 制服。

Responsibilities:

• Develop and maintain quality control practices and procedures for the manufacturing process.
• Perform internal quality checks on material, printing, finishing and finished goods.
• Monitor or observe operations to ensure that it meets production standards.
• Monitor performance of workers and ensure any defects are rectified.
• Prepare report.
• Involvement in ISO documentations, QA documentation and data control.
• Ensure safety and compliance of work on production.

Requirements:

• Fresh graduates also welcome to apply.
• Experience in manufacturing/production are added advantage.
• Knowledge of quality assurance and standards.
• Excellent numerical skills and understanding of data analysis/statistical methods.
• Good knowledge of Microsoft Office and databases.
• Exceptional communication skills.
• Able to work independently and less supervised.
• Possess at least Advanced/Higher/Diploma/Degree in relevant field.

Perks & Benefits

• Annual and medical leave shall be in accordance with the prevailing Labour Law
• EPF/SOCSO
• Bonus and allowance
• Company uniform (casual shirt)

職責：

• 規劃檢查和報告品質問題的程序。
• 監督所有影響品質的操作。
• 監督和指導檢查員、技術人員和其他工作人員。
• 透過檢查流程和最終輸出來重申生產的可靠性和一致性。
• 評估客戶的要求並確保他們滿意。
• 向生產主管報告所有故障，以確保立即採取行動。
• 透過收集和分析品質數據來促進主動解決方案。
• 審查現行標準和政策。
• 品質報告、統計審查和相關文件的記錄記錄。
• 確保符合所有法律標準。
• 在現場檢查期間與外部品質保證官員互動。

要求：

• 具備擔任品質保證經理或相關角色的豐富經驗。
• 對品質保證和標準的方法有豐富的了解。
• 出色的數字技能和對數據分析/統計方法的理解。
• 熟悉 MS Office 和資料庫。
• 高超的溝通技巧。
• 注重細節和以結果為導向的方法。
• 模範的組織和領導能力。
• 可靠且值得信賴。
• 至少擁有工商管理或相關領域的學士學位。
• 品質控制認證是一個強大的優勢（ISO 9000 等）。

津貼和福利

• 津貼（旅費、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 醫療保險
• 事假

Responsibilities:

• Plan procedures to inspect and report quality issues.
• Oversee all operations that affect quality.
• Monitor and guide inspectors, technicians and other staff.
• Reaffirm the reliability and consistency of production by checking processes and final output.
• Appraise customers' requirements and make sure they are satisfied.
• Report all malfunctions to production executives to ensure immediate action.
• Facilitate proactive solutions by collecting and analyzing quality data.
• Review current standards and policies.
• Document records of quality reports, statistical reviews and relevant documentation.
• Ensure all legal standards are met.
• Interact with external quality assurance officers during on-site inspections.

Requirements:

• Proven experience as a quality assurance manager or relevant role.
• Exceptional knowledge of methodologies of quality assurance and standards.
• Outstanding numerical skills and understanding of data analysis/statistical methods.
• Good knowledge of MS Office and databases.
• Excellent communication skills.
• Good attention to detail and a results driven approach.
• Exemplary organizational and leadership abilities.
• Reliable and Trustworthy.
• Possess at least Bachelor's Degree in Business Administration or relevant field.
• Certification of quality control is a strong advantage (ISO 9000 etc.).

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

職責：

• 制定和維護製造過程的品質控制實務和程序。
• 對材料、印刷、精加工和成品進行內部品質檢查。
• 監視或觀察操作以確保其符合生產標準。
• 監控工人的表現並確保糾正任何缺陷。
• 準備報告。
• 參與 ISO 文件、QA 文件和資料控制。
• 確保生產工作安全、合規。

要求：

• 也歡迎應屆畢業生申請。
• 製造/生產經驗是額外的優勢。
• 了解品質保證和標準。
• 出色的數字技能和對數據分析/統計方法的理解。
• 熟悉 Microsoft Office 和資料庫。
• 優秀的溝通技巧。
• 能夠獨立工作並較少受到監督。
• 至少擁有相關領域的高級/高級/文憑/學位。

津貼和福利

• 年假和病假應符合現行勞動法的規定
• 公積金/社險
• 獎金及津貼
• 公司製服（休閒衫）

ROLE

You will review processes and controls, identify any weakness in controls framework and ensure appropriate mitigating controls are put in place. Work closely with commercial and functional teams to make recommendations, provide solutions to improve our controls and drive efficiency through continuous improvement. You are to collate and report global Internal Control information required by the management.

Ensure an appropriate and tailored IC framework is in place for the business activities

Ensure consistency of internal control approach across the whole company including subsidiaries

Ensure an optimized set of business process maps and documentations are in place to reflect the agreed framework

Coordinate and ensure key policies and procedures are updated annually

Provide internal control guidance and support to commercial and functional teams in managing operational risks

Lead the Operational Sign Off process for all new business activity/product, ensuring proper signed off by relevant functions and tracking action items

Lead the control gaps/ incidents reviews, including root cause analysis, recommending mitigating controls, reporting and tracking the remediation actions to closure

Identify control and process improvement initiatives and drive continuous improvement in the organization

Compile and prepare relevant Internal Control metrics and KPI reports on a monthly and ad-hoc basis

Conduct process reviews including sample testing to ensure compliance of key policies and procedures

Ensure identified risks, breaches and incidents are timely reported to stakeholders

Lead annual risk matrix review, work with risk owners to ensure all relevant risks and mitigating controls are captured

Provide support to significant system change initiatives and projects to ensure that sound controls are included at the design-phase

Provide assistance to Internal and External Auditing teams and ensuring timely delivery of all audit actions

Be the key contact for and coordinating the J-Sox reporting

Involvement in ad hoc projects

REQUIREMENTS

Bachelors’ Degree level or equivalent professional qualification

15 years of experience as an internal control, compliance, operational risk or internal audit in an energy/commodity trading environment, or regulatory environment

Experience of control evaluation and design and maintenance of business processes in a fast-changing and significant regulatory environment

Experience of financial controls and assessment of risk within complex financial processes is highly desirable

Experience in incident investigation and reporting

Experience in leading/managing a team is preferred

Competent in the full suite of MS Office packages – e.g. Word, Excel, Visio, PowerPoint and PowerBI applications

Position

The department is responsible for development and maintenance of Capital Market IT applications (in-house and package) used worldwide, covering Front Office (Murex, Apex, Orchestrade…), Back Office (Summit, Calypso…), Market data referential (Asset Control..), Market Risk (in-house application on big data technologies).

The Treasury/ALM IT division works across the full value chain to sustain business activity and enable its acceleration (thru integration of new financial products, optimizing and automating front to back business processes).

Embark on a transformative career journey as an Automation QA specialist in our Capital Market Department! Join a forward-thinking team committed to revolutionizing financial technology.

As a QA specialist, you will be immersed in real life projects, shaping the future of capital markets IT. Unleash your creativity, collaborate with industry leaders, and drive innovation that sets new standards. This is your chance to be a catalyst for change and make your mark in the dynamic world of capital markets. You will have the support and guidance of identified subject matter experts, dedicated communities, as well as established leaders.

You will be working on Treasury/ALM applications and taking care of day-to-day QA release cycles of multiple apps. You will be closely associated with business analysis and development team to forecast/plan new upcoming QA releases, add/revamp existing test repo both functionally and technically.

You will also be instrumental in taking the TSY test cycle to a full-fledged automated approach exploiting the modern CI/CD techniques. Maintaining strong coding standards and modularity. Align yourself with bank’s initiatives and strategies.

Main responsibilities

• Liaise with business analysts and development team for clarification and understanding of requirements.
• Design and develop and test code using a modern CI-CD pipeline
• Run the non-regression release cycles of different applications within Treasury. Lead the release cycle.
• Perform Capacity and Scope forecast for each Sprint. Work actively to optimize the QA life-cycle in order to manage the book of work of multiple applications.
• Lead the automation initiative of the existing test scenarios and enhance the test-coverage with new scenarios in parallel.
• Prepare and maintain technical test documentations and keep the test repo updated in real-time.
• Stay updated on industry trends and advancements in Java/J2EE and QA methodologies.
• Participate in proof of concept for new technology R&D.
• Contribute to continuous improvement initiatives for software and QA development processes.
• Must be able to mentor new/junior resources, impart knowledge and collaborate effectively within TSY and whole CMI.
• Self-motivated and starter with demonstrated ability to lead new initiatives, advise on design and approach, perform POCs and explore latest market standards and tools to gain time and cost efficiency.
• Flexibility to accept additional responsibilities and be able to multi-task.
• Research, design, and develop software.
• Analyse user needs and develop software solutions
• Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
• Work with other engineers to integrate hardware and/or software systems
• Develop specifications and performance requirements.

Qualifications and Profile

• QA Design Methodologies.
• Object-oriented language: Java/J2EE, .Net
• Load/Performance, API and Micro-services testing abilities, GUI Test Automation.
• Testing automation tools and frameworks (e.g., JUnit, TestNG, and Selenium, Cypress, Cucumber).
• Web Scripting language: JavaScript, JQuery, CSS, HTML5, Angular, React
• UNIX/LINUX Scripting skills.
• Relational DB and language: MySQL, Oracle, SQLServer, Sybase…
• DevOps Pipeline tooling GIT, Maven / Graven / Nuget, Jenkins / TeamCity /GitLab / MasterDeploy, Docker / Kubernetes.

Other Professional Skills and Mindset

• Strong passion for software development and quality assurance.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt in a dynamic software development environment.
• Excellent problem-solving and analytical skills.
• Effective communication skills and ability to work collaboratively in a team.
• Excellent Aptitude, Curious to learn and inquisitiveness.
• Eagerness to learn and adapt to new technologies.
• Passion for sharing expertise and grow team members’ skills.

Education Requirements

At least a Bachelor’s degree in any of these faculties:

• Computer Science
• Information Technology
• Programming & Systems Analysis
• Science (Computer Studies)

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: shaunquek@recruitexpress.com.sg

CEI Reg No: R1660732

EA Licence No: 99C4599

Position

The department is responsible for development and maintenance of Capital Market applications used by worldwide users.

In a challenging and multicultural environment, as an Quality Assurance Software Developer, you will play a critical role in ensuring the quality and reliability of our software products. You will take ownership in designing, developing, and implementing automated test suites to validate software functionality, performance, and security. You need to collaborate closely with software engineers, product managers, and other stakeholders to identify testing requirements and define test strategies. Analyzing test results, identifying defects, and working with the development team to resolve issues in a timely manner.

Main Responsibilities

• Design, develop, and maintain automated test scripts and frameworks to validate software functionality, performance and security.
• Take ownership of leading the quality of an assigned project and its features
• Collaborate with cross-functional teams to understand software requirements and define comprehensive test plans.
• Execute test cases and analyze test results to identify defects, performance bottlenecks, and areas for improvement.
• Contribute to API testing, backend testing, data analytics testing, performance testing and UI/UX testing, test case prioritization and optimizing test case prioritization to increase testing velocity.
• Work closely with software engineers to troubleshoot and resolve issues found during testing.
• Participate in code reviews and provide feedback on testability, maintainability, and scalability of software components.
• Continuously improve testing processes and methodologies to enhance efficiency and effectiveness.
• Mentor junior QA engineers and provide guidance on best practices in software testing and quality assurance.
• Stay up-to-date with industry trends and advancements in software testing tools and techniques.
• Automation and Development: Strong Experience in development, specially in

- Technologies: Java/J2EE, Python, Shell Scripting, PL/SQL, SQL

- Database: Sybase, Oracle, PostGreSQL

- BDD Framework: Cucumber

- Source Code/Lifecycle Management: SVN/GIT, Jenkins, Gitlab, Ansible, MasterDeploy, Docker, Kubernetes.

- Automation tools and frameworks: JUnit, TestNG, Selenium, Rest Assured, Cypress, Postman.

- Other Tools: JIRA, Confluence, Xray test case management tools.

Qualifications and Profile

• Proven experience (5+ years) in quality assurance software development, with a focus on designing and implementing automated test suites.
• Solid understanding of software development lifecycle (SDLC) and agile methodologies.
• Excellent analytical and problem-solving skills, with attention to detail.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Experience with continuous integration/continuous deployment (CI/CD) pipelines is a plus.

Other Professional Skills and Mindset

• Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
• Excellent problem-solving and analytical skills.
• Ability to work under pressure.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt to new technologies.
• Passion for sharing expertise and grow team members’ skills.

Education Requirements

At least a Bachelor’s degree in any of these faculties:

• Computer Science
• Information Technology
• Programming & Systems Analysis
• Science (Computer Studies)

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: shaunquek@recruitexpress.com.sg

CEI Reg No: R1660732

EA Licence No: 99C4599

Location: Willing to work at Changi Business Park (CBP)

Duration: 6 Months Contract

Responsibilities:

• Assist the senior management in ensuring with external and internal regulations
• Perform AML/KYC risk and approval for clients
• Perform due diligence searches and account opening documentation checks for client onboarding
• Review and assess the adequacy of the Source of Wealth and corroboration submitted by front office
• Identify risk issues and propose recommendations to Management.
• Provide advisory to front office employees on KYC related matters
• Address sanction true matches during Bank’s Name screening processes

Requirements:

• Degree in Banking and Finance or related discipline with 4 – 5 years of related Private banking industry experience
• Strong working knowledge in preparation of MAS regulatory reports for bank
• Good understanding of the AML/CFT regulations and requirements in Singapore

Email: nurul.amirah@gmprecruit.com

** This Singapore-based position is opened to Singaporeans only.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Nurul Amirah | Registration No: R22108940

Job Responsibilities:

• Responsible User Access Compliance, ensuring timely onboarding and offboarding of access throughout the lifecycle.
• Provide end-to-end support in resolving end-user queries and issues related to application access
• Coordinate with internal stakeholders in recruitment and posting activities
• Ensure access compliance in accordance with company policies and procedures
• Act as the point of contact for end-user access monitoring and investigation
• Perform secretarial duties, including organizing and coordinating meetings
• Assist the department in performing administrative tasks, such as procuring new items and compiling budget requirements.
• Perform ad hoc duties as assigned

Job Requirements:

• Diploma in IT, Computer Science or related field
• Working knowledge in IT governance, risk and compliance systems
• Experience in IT Audit OR implementing IT governance framework / policy, IT Security will be an advantage
• Meticulous and process good logical, analytical and process flow skills
• Ability to work collaboratively with diverse groups and different levels of stakeholders
• Proficient in MS365 Office; especially on Microsoft Excel
• Excellent written and oral communication skills desired

To apply, please visit www.gmprecruit.com and search for Job Reference: 24341

To learn more about this opportunity, please contact Yi Fang at yifang.law@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.

As an Operational Risk & Compliance Lead you'd be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high quality products for our customers.

Job Description

This role is accountable for enabling Trust’s investment products across both managed and self-directed investments to meet their operational, risk, compliance and governance requirements.

The role sits within the business unit as a first-line owner and will collaborate with second-line risk and compliance owners to ensure processes, controls and policies are drafted, built and maintained on an ongoing basis with the ultimate goal of striking a balance between its delivery, operations and commercialisation and the Bank’s overall governance and strategic direction.

The Role Responsibility:

Product Management

• Identification of risk, compliance and operations milestones and tracking these milestones to closure

Product Building

• High-level risk assessment for products to help identify key risks and propose mitigation
• Identify the business and functional processes that are necessary for operationalisation of the product and delivery of the business proposition
• Implement key business processes and their sub processes (where relevant) and support the operationalisation of the product and delivery of the business proposition
• Identify the key policies that the product needs to adopt and initiate steps to adapt them to product requirements (if applicable)
• Ensure that processes and policies are aligned with the Group Enterprise Risk Management Framework and associated Risk Type Frameworks and resolve ongoing operational and risk issues
• Embed Business Continuity Planning and Disaster Management processes
• Train wider team on key risk management processes relevant to the business proposition
• Support the product team in their preparations for go-live, including helping them to secure required internal and external approvals

Risk Management and Governance

• Conduct a risk and control self assessment on business and functional processes, maintenance of associated risk registers and controls documentation
• Drafting and delivering the product programme governance document to ensure product offering is aligned with the Group Enterprise Risk Management Framework
• Monitor adherence to risk appetite and guide and assist teams to remediate risk appetite breaches. Speak out on emerging risks across the portfolio.
• Regularly evaluate and identify business risks for new products and new businesses, regulatory and thematic risks, and drive the implementation of appropriate and calibrated controls to mitigate these risks across the product portfolio.
• Identify processes that involve material risks and ensure appropriate and calibrated control mechanisms are implemented and approved.
• Act as a key escalation point for the business for all risk related events and incidents and queries that arise at your assigned products.
• Support your assigned products in reducing the impact of operational risks and minimising events, including losses, and ensuring material operational events are investigated to prevent recurrence.
• Perform root cause review of material operational risk events for institutional learning and enhancement of controls.
• Ensure that all required risk management information and metrics are captured at your assigned products (eg. Risk Appetite, Risk Profile, Control Completion, Material Risk Events etc).

Regulatory and Business Conduct

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the product portfolio.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters at your assigned product.

Role Specific Technical Competencies:

Skill & Target proficiency level

• Knowledge of Financial and Non-Financial Risk Types and hands on experience in managing one or more financial or non-financial risks in a business or function - Advanced
• Understanding of Operational Risk Practice and Assessment of Operational Risks in Business Processes - Advanced
• Knowledge of Business Processes and controls in one or more business or functional areas - Advanced
• Knowledge of Risk Appetite, Risk Metrics, Control Self Assessments etc - Advanced

Our Ideal Candidate:

• Bachelor’s Degree
• 10 years’ experience in risk management and programme management.
• Business acumen and an entrepreneurial mindset.
• 5-10 years of executive operational experience overseeing all risks and compliance aspects of a Capital Markets Services Licensee (CMSL) or equivalent
• Clear understanding of the Bank’s Enterprise Risk Management Framework and Operational Risk Framework or equivalent experience gained in other organisations.
• Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships
• Hands-on and strategic thinker with excellent interpersonal and leadership skills with proven track record of leading and developing teams in a growing business
• Ability to thrive and lead in a fast-paced, changing environment whilst retaining long-term focus
• Strong prioritization capability and decision making skills
• Strong analytical skills, detail-focused with the ability to interpret large volume of information

If you apply for a job with Trust or submit any personal information in connection with a possible job opportunity, you agree to our privacy notice for job applicants – available on our website

Come as you are! Trust is an inclusive and open-minded workplace. If you are smart and good at what you do, that’s what we care about. So come as you are.

Job Responsibilities:

• Design, Test and Verify to ensure user application and server side components meeting requirements and functional specifications;
• Execute Unit, Regression, Integration, Performance and System Tests;
• Work with software developers regarding test procedures and results to resolve issues;
• Ownership of the assigned modules/ projects;
• Perform defect tracking management and follow through with solutions;
• Update tasks done in OpenProject;
• Set up and maintain databases, take regular backups and restore as needed;
• Participate in software feature design review, prepare and publish test reports for software releases (both major and minor releases);
• Review software documentation to ensure technical accuracy and completeness;
• Design and implement tests using scripting languages and other tools used in manual testing environment;
• Conduct research on project related topics if required.

Requirements:

• Degree in Computer Science/Information Technology or related discipline;
• Working knowledge on Microsoft SQL Server, JENKINS, TestComplete or HL7 will be advantageous;
• Outstanding organizational and time management skills;
• Analytical thinker and problem solver.

Job Description:

1. Handle, monitor and follow up the branch's NPL accounts; set up the recovery strategy and manage non-performance loans collection/recovery and written off accouts collection activities. Prepare recovery proposals for approval in according with branch's authorization.
2. Monitor the material risk event, ensure report to management / HO in time; and follow up the progress the potential NPL accounts.
3. Review/Prepare monthly management reports on the collection and recovery.
4. Negotiate with borrowers, collaborate with cross functional depts (corporate banking, legal department and etc) within branch and liasion with external parties such as laywers/JMs.
5. Ensure that the post-loan management and non-performing collection of the branch are carried out in accordance with the management requirements of the head office and branch and regulatory requirements.
6. Ensure the completion of key performance indicators related to asset quality management assigned by HO and branch.
7. Formulate and review the branch system procedures and management requirements related to material risk event management and Non-Performance Loan management /collection work.
8. As a second line defence, set up the post-loan management risk framework to prevent the potential NPLs, follow up the post-loan management activities and examine and guide the front line 's the post-loan management.
9. Provide targeted work assistance and guidance for the junior staff, and nurture team development.
10. Other work assigned by the management.

Requirements:

1. Bachelor Degree or above(Law,Finance, Economics accounting or related majors) with more than 8 years of NPL management work experience.
2. Management experience is perferred
3. Strong NPL management skill,outstanding negotiation and communication skills, data analysis, investigation ability; Familiar with the regulatory requirements of bank's bad credit collection, and have independent project management capabilities.
4. Familiar with legal terms in restructuring, litigation, repossession, liquidation. Have the ability to comprehensively coordinate the situation of all parties, and make corresponding judgments and contingency handling in a timely and appropriate manner.
5. Effectively bilingual in English and Chinese is required(Including the ability to write Chinese reports) as incumbent is required to liase with Chinese counterparts from Head Office.

Job Description:

Role Purpose

The Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC.

Ideal candidates will need to be proficient in both Customer Service and Sales environment as well as having a good understanding of the APAC market nuances in the specific market he/she is supporting in. Success in this position requires strong critical-thinking and problem-solving skills and the ability to thrive in a dynamic and changing environment.

· Perform audits on recorded client interactions and provide evaluation feedback through QMS

· Conduct regular 1:1 or group calibration to ensure evaluations are aligned based on business requirements.

· Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances

· Highlight trends and red flags to the business for better improvements

· Ensure accurate maintenance of sample calls/chats library

· Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders.

You have & You are:

Requirement

· Degree preferred or equivalent practical experience;

· Minimum of 2 years Quality auditing experience in a call center environment

· Has a clear understanding of Call Center’s quality framework and methodology.

· Excellent interpersonal and communication skills.

· Self-motivated, entrepreneurial, and comfortable dealing with ambiguity.

· Ability to work in a fast pace environment.

· Strong attention to detail.

· Coaching experience is a plus

· Knowledge of digital advertising is a plus

· Experience in performing Root Cause Analysis/drilldown is a plus