Total 414 Customer Service job vacancies

Please view the attached Job Description and Person Specification documents for complete details regarding this post. When completing your application, please demonstrate how you meet the role criteria. We can also offer you many staff benefits to help support you which include: Early access to Psychological Therapies and Physiotherapy Competitive annual leave allowance Car leasing scheme Childcare Vouchers NHS pension scheme Free eye tests Money saving options through our salary sacrifice scheme Discounts on major high street retailers and restaurants Get in touch today: Our friendly team is here to answer any questions you may have about our roles. For more information, please contact Hayley Ramsey, via email at Hayley.ramsey@nhs.net or by telephone 01522 309598

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

COMPETENCY BASED KEY DELIVERABLES General responsibilities: Responsible and accountable for decisions made during the course of their duties, escalating significant issues where appropriate. Taking responsibility for the implementation of one or more plans which align to this strategy Management of members of staff as required including through a matrix approach with the wider ICB team Can demonstrate and deliver acute business acumen in their area of responsibility ensuring value for money, understanding the business of partners and the driving factors for delivery in multiple sectors Strong overall programme management of delivery of change across a range of infrastructure related areas with a particular focus on inequalities Key job specifics and responsibilities: Provide leadership and support to statutory and non-statutory organisations in terms of implementation of the new model of care across the system Promoting equality and reducing inequalities Implementation of the new model of care for community based specialist palliative care will consider the following: To work with people of lived experience and support to reduce health inequalities and inequities of access to services To uphold organisational policies and principles on the promotion of equality To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensures we meet our duty to uphold and promote equality. Working with Others To develop relationships and links with: Regional PEOLC Strategic Clinical Network (SCN) team Macmillan Transformation National Lead Other ICS Macmillan transformation leads Key ICB programme teams Provider representation (e.g., tertiary hospital, district general hospitals, community nursing services, hospices) Voluntary/Community or Social Enterprise (VCSE) representation People with lived experience of palliative and end of life care (as patient or carer) Local authority (e.g., social care) representative Pharmacy representation Key Functional Responsibilities Operational To oversee the implementation of the new model of care, engage and liaise with key stakeholders, in particular: To support the strategic direction and implementation of the new model of care To support the identification and sharing of best practice# To operate in a highly political and sensitive environment Support the portfolio of initiatives in demonstrating value for money for the current spend through tracking, managing, and delivering agreed benefits.Project Management Implementation of the new model of care for community based specialist palliative care reflect PEOLC national and local priorities Lead and co-ordinate the delivery of project plans, allocating tasks as appropriate, identifying risks, issues, and dependencies, considering best practice and current options, and ultimately making decisions in the best interest of the project Pro-actively manage stakeholders, respond to, and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms Produce a high standard of work supporting the delivery of projects on time and in a cost-effective manner Maintain the project initiation document and associated plans with regular team meetings to monitor progress and resources Ensure the flexibility of the project if required to meet conflicting/changing requirements. Responsible for the planning and organisation of numerous events/meetings. Ensuring communication tools are used to their maximum value for circulating the minutes, agenda, and presentations in a timely manner Demonstrate effective stakeholder management across departments and at all levels Ensure that the projects maintain business focus, have clear authority and that the context, including risks, are actively managed in alignment with the strategic priorities of the PEOLC programme Financial and Physical Resources Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities where appropriate Responsible for ensuring adherence to the budget and ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny where appropriate Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings for the Head of Department, Steering/Reference Groups and others as required Staff Management To forge positive working relationships, to support an effective matrix approach to achieve role objectives To work in a matrix management style and to foster close working relations with other managers across the system To manage, motivate and develop staff within the team to ensure that they can deliver to the best of their ability. Including the management of disciplinary procedures as required, undertake staff consultation, and consider welfare and safety matters, considering instructions and guidelines issued.Information Management Drafting reports summarising status on issues, appraising outcomes, and providing progress reports for Macmillan, NWL ICB Programme Board and regional strategic clinical network Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to project outcomes Analyse, interpret and present data to highlight issues, risks and support decision making.Policy and Service Development Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines, and service level agreements (SLAs) which may impact the delivery of services Proposes changes to own function making recommendations for other service delivery The post holder will need to maintain a good knowledge of emerging policies from government departments. This will assist in the thinking and definition of strategy discussions with stakeholders across the programme. Planning and Organisation Contribute to the strategic planning of team projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes Contribute to short-, medium- and long-term business plans, achieving quality outcomes.

1. JOB PURPOSE Maintain Medical Devices & Systems to the highest levels of performance, quality and integrity aligned to HPL requirements Act as point of contact for all EME related community work. Responsibility for delivery of the EME service provision to third party stakeholders 2. JOB SUMMARY To perform service and maintenance activities on a wide range of Medical devices for our third party stakeholders. This includes local community Hospitals, Health Centres, Doctors practices, Acute NHS Trusts and Private Hospitals. Reporting to the Deputy EME Manager, the EME field service Engineer will be responsible for all aspects of maintenance including annual servicing, emergency call-out, and minor repairs. This position will be required to establish and maintain a professional working relationship with customers and internal colleagues. The role calls for someone from an Electronics / Instrumentation Engineering background, and as such the post holder will require knowledge across the range of technologies and services that fall under the responsibility of this post. The role will frequently require the post holder to engage with infrastructure and business projects and the adoption of new technologies in line with business requirements. 3. KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES Proactive monitoring to ensure maximum uptime, reporting any downtime in a timely manner to the Head of Medical Engineering Engagement with third-party vendors, including participation in service reviews, billing review, and escalation of issues where appropriate Liaison with third-parties in the ongoing maintenance of a range of Medical Devices. The post holder must have a full understanding and knowledge of medical devices normally used in a hospital environment The post holder will be expected to participate and contribute to monthly EME meetings Work with other teams to improve service delivery to the end user through a collaborative and structured approach to problem resolution Involved in the ongoing development and documentation of processes and procedures in line with the trusts corporate policy, objectives and goals Identify and escalate perceived risks to Head of Engineering where appropriate, managing and alleviating risk and where possible resolving the risk The post holder will be expected to be working in less than desirable working conditions i.e.: dirty and soiled equipment. The post holder must be able to move and carry equipment in excess of 20Kg The post holder will be responsible for own day to day work load and travel to other sites covered by the department is expected as part of the role. The ability to drive is expected as part of this role. The post holder must keep accurate records and update any work carried out by the post holder Security role controlling both local resource and access rights Documentation of processes for use across EME departments by both technical and non-technical personnel Provide guidance and technical training to junior members of the EME team. Technical Capability The following is an indication of the technologies the candidate is expected to be proficient in with a focus in the Medical Device area, this is not an exhaustive list and technologies may be altered to reflect current state aligned to changing business need: Carry out EST and PPM on various equipment In depth knowledge of BS62353 (2008): Medical electrical equipment - Recurrent test and test after repair of medical electrical equipment. 4. OTHER RESPONSIBILITIES Management To take responsibility as a Medical Device functional expert, providing leadership, recognising and developing the team, mentoring, coaching and training them to utilise their strengths to enhance the departments performance and build organisational capability. To be responsible for the self-development of skills and competencies through participation in learning and development activities, and to maintain up to date technical and professional knowledge relevant to the post. Develop understanding on specific emerging technologies and good practices and then facilitate and develop this knowledge across the EME team. Finance You are required to comply with the HPL Standard of Business Conduct policy and the Code of Professional Conduct for Register of Clinical Technologists (RCT) and you are required to declare all situations where you (or a close relative or associate) have a controlling interest in a business (such as a private company, public organisation, other NHS organisation or voluntary organisation) or in any other activity which may compete for an NHS contract to supply goods or service to the Trust. Be a part of Infrastructure procurements as a subject matter expert operating within SFIs ensuring good financial control and records are maintained at all times.

Come and work in a captivating seaside town, offering a great lifestyle, good schools and easy access to the M4 corridor. We require a committed, enthusiastic general practitioner and welcome applications from established physicians to those more recently qualified. We are offering the right individual a salaried role within our established and successful GP training practice. Working from our new purpose-built practice centre, you will enjoy the support of a friendly team and engage with opportunities for individual development. Team already compromising 8 partners, 5 salaried and 4 GP registrars Supportive, long serving and friendly staff New large practice premises List size circa 15,500 High QAIF achievement EMIS Web Wide range of enhanced services provided

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

We are looking for a confidentCare & Support Workerwith a passion for delivering outstanding care. Cygnet Hospital Taunton provides specialist inpatient services for older adults with mental health problems and for men diagnosed with a learning disability. The hospital also provides an acute inpatient admissions service for men over the age of 18. The hospital is situated in a rural setting amongst Taunton farmland, within acres of peaceful fields. This quiet and tranquil environment offers great benefit to our service users who are able to walk in the expansive hospital grounds and take in the countryside scenery. Taunton town centre offers contrast to the quieter country life with market places, shopping malls and many other entertainment areas such as restaurants, theatres and cinemas. At Cygnet, we support our people to grow their careers, gain new skills and keep stepping up. Apply now to enjoy excellent career prospects whilereaping the rewards of making a difference to others every day. Your day-to-day Offer enhanced care with a flexible learning approach for all the people in our care Provide guidance & encouragement through physical & emotional support Learn about individuals specific needs & provide help in the most appropriate way Assist with medical & welfare needs Report on medical & welfare needs as required Safeguard Maintain a safe, clean environment for all You are Genuinely driven with a desire to make a real difference in peoples lives An excellent communicator & a good team player Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment Passionate about empowering & supporting service user independence Why Cygnet? Well offer you An opening to undertake further learning with our excellent apprenticeship scheme Expert supervision & support Employee referral scheme Free Health Cash plan 24 hours free GP support line Free life assurance cover Free eye tests Car lease discounts Discounted gym membership Free mortgage broker and Insurance cover Pension scheme Employee NHS - discount savings & Cycle to Work scheme Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please see attached the job description and person specification for more information about this role.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. The essential criteria for this role includes the requirement to have a care certificate or the willingness and ability to undertake this. For further information, please see the additional information link which can be viewed under the read this before applying section. Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Important Information Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed. If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so. Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS).The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months. Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months. As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits. A lease car may be available for this position; further details will be provided upon appointment if applicable. 27 day holiday scheme rising to 33 after 10 years Flexible working Scheme Excellent opportunities for development Competitive NHS Pension scheme Access to NHS discounts with retailers and leisure companies EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems These schemes are subject to availability

See job description and person specification attached to this job advert. All details included in this document.

CLINICAL RESPONSIBILITIESMaintain a professional behaviour at all times and promote a positive image of Royal Free London NHS Foundation Trust at all times, in line with World Class Care values.To be responsible for the unsupervised assessment of patient care needs and the development, implementation and evaluation of plans of care, ensuring high standards of evidence based care.To undertake all nursing procedures in accordance with Trust policies and ensurethat these procedures and policies are understood and adhered to by all staff, within own management responsibility.To contribute to the development of evidence based guidelines/policies relating to speciality.To ensure accurate and comprehensive nursing records are maintained using appropriate written and electronic documentation.To collect data and provide essential information in a timely and accurate manner when requested for e.g. audits or monitoring CQC standards.To measure patient acuity and/or dependency to inform evidence-based decision making on staffing and workforce.To monitor and record planned vs actual staffing levels and escalate issues when necessary.To be responsible for ensuring effective mechanisms are in place so that all clinical and non-clinical incidents, including serious incidents are properly reported, investigated and changes made to avoid recurrence.To establish effective working relations with all members of the multi-disciplinary team to promote good communication and a multi-disciplinary approach to patient care.To supervise unqualified staff, to ensure that they have the knowledge, skills and resources to carry out delegated aspects of care.2. RESPONSIBILITY FOR PATIENTSTo ensure high standards of care are given to all patients, monitoring this through spot checks and clinical quality indicators outcome measures.Contribute to patient and relative feedback by undertaking daily clinical rounds with the aim of providing excellent standards of care.To collaborate in the assessment of patient care needs and the development, implementation and evaluation of plans of care, ensuring high standards of evidence based care.To ensure communication with patients and significant others is established, ensuring empathy and reassurance regarding, assessment, care and treatment.Be accountable at all times for ensuring that safeguards are in place for patients, in particular those adults or children at risk.To facilitate early discharge planning being carried out to enable appropriate arrangements to be in place for patients leaving hospital or transferring in order to achieve a safe and timely discharge from hospital.To ensure that all patients are cared for in a clean and well-maintained clinical area, ensuring that all staff are aware that they are directly responsible for cleanliness standards when in charge and escalating issues when necessary.3. RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENTEnsure that all staff act in accordance with Trust policies such as InfectionPrevention and Control, Confidentiality, Health & Safety and Equal Opportunities.Assist with the development of, and implementation of, local and trust wide policies, procedures, guidelines and protocols.To be aware of the research process and current trends.In collaboration with the Senior Sister/Charge Nurse, audit agreed clinicalguidelines of practice, policies and benchmarks within area of clinical responsibility.Resolve any concerns about levels of care or incidents involving patients escalating to the Matron/Senior Sister and reporting via the Trusts incident reporting system.Contribute to discussions and plans regarding service improvements and initiatives.4. RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCESTakes an active role in the ward environment needs, being alert to possible sources of cross-infection, maintaining safe and clear walkways and bed areas, ensure fire exits remain clear and equipment and supplies are stored correctly.To be responsible for ensuring confidentiality and safekeeping of patient records.Accountable for efficient and economical use of ward supplies.5. RESPONSIBILITY FOR LEADING AND MANAGINGTake an active role in the induction and orientation of new Nursing Assistants.Demonstrates effective time management and prioritisation of workload.Demonstrates good leadership skills and ensure that communication is effective between the patient, relatives and members of the multidisciplinary team.In the absence of the junior sister take charge of the wardTo develop skills to be able to investigate accidents, incidents and complaints,implementing corrective actions where necessary and in consultation. To liaise with the Senior Matron and Complaints and Clinical Risk Management Teams appropriately.Have an awareness of cost implications and assist in the management of resources within the clinical area e.g. equipment, supplies.To contribute to the planning and organising of service improvements.6. RESPONSIBILITY FOR INFORMATION RESOURCESTo be responsible for ensuring confidentiality and safekeeping of patient records.To ensure that there is effective communication systems in place to allow staff to keep abreast of developments in the organisation including unit meetings.7. RESPONSIBILITY FOR RESEARCH AND DEVELOPMENTTo be aware of the research process and current trends.In collaboration with the Matron, and clinical lead, audit agreed clinical guidelines of practice, policies and benchmarks within area of clinical responsibility.