Total 1,858 it auditor job vacancies in Customer Service category in Malaysia

Longleat is seeking an experienced and technically skilled IT Support Analyst to join our team and help us continue our tradition of hiring engaged and productive employees.
Our dedicated IT team delivers top-notch support to the Longleat Group, catering to a range of needs including internal customers, systems, network, and services.
Reporting to the IT Manager you will be the first point of contact for technical inquiries, providing swift assistance with IT hardware and software, whether through phone, remote access, or face-to-face interaction.
Key duties will include:

To provide technical support in the installation, upgrading and maintenance of the EPOS software environment. Escalate problems as required to resolution
To provide technical support for both client server and peer to peer networks, internet connections and email systems.
To liaise with suppliers of maintenance and support services where appropriate to ensure the repair or maintenance of computer systems.
To provide IT hardware and software support including hardware repairs and redundant kit disposal; routine system, hardware and software maintenance; testing, installation and configuration of new hardware and software in a Network environment.

About you

A Level qualification IT or equivalent qualification
Full UK Driving Licence
Technical skills and best practice guidelines encompassing current versions of:

Microsoft operating systems for desktops & servers
Network management solutions
Help desk software and reporting


At least 2 years post qualification experience in a commercial or local government environment or at least 4 years relevant experience without qualification.
Experience of IT equipment build and repair techniques.

A little about us
At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.
With a core business of around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.
Our values
At Longleat, we believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity. We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work.
Why join the Longleat team?
In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.
You will receive a salary of £26,000 per annum, in addition to a range of attractive benefits that include;

29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service.
Unlimited free entry to Longleat for our employees
Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
50% off Annual passes for Friends and Family
Discounts on food and beverages and retail merchandise
20% off VIP Experiences, 10% off Accommodation
Discretionary bonus scheme
Employee Assistant Programme
Employer contributory pension scheme
Life assurance scheme
Perks at work
Range of flexible working schemes
Great progression opportunities available.

Your contract
You will be on a permanent 37.5 hour contract, working 5 days out of 7, including weekends, evenings and bank holidays as required. The earliest start time is 8am, and the latest finish time is 8pm, varying in accordance with opening times. Positions available to start from 1^st April 2024.
Location: On Site - Longleat (Warminster, Wiltshire, BA12 7NW)
Sounds great! How do I apply?
If you are interested in this role, please apply online. We reserve the right to close this advertisement early if enough suitable applicants are received.

Our client, a US listed multinational corporation and leader in its field is seeking a suitable candidate to join as IT Service Engineer (internal job title for Deskside Support Engineer).

Working with colleagues in the IT Team, the IT Service Engineer will:

§ Provide deskside service to users; this includes diagnosing, troubleshooting and resolving issues and escalating them to specialist teams as necessary.

§ Provide hardware and software installations and initial instructions.

§ Assist users in relation to software upgrades and new releases.

§ Provide basic training and support to users.

§ Deploy devices and accessories to new staff, including briefing them.

§ Manage spare devices and accessories for loan to users.

§ Participate in testing the compatibility of new standards, architecture and design with the existing infrastructure.

§ Handle ad hoc tasks and take on projects as required.

We expect the successful candidate to possess at least 5 years of IT support work experience including some VIP support experience.

He/She will be self-motivated, service-oriented and capable of working independently (with end-users) with minimum supervision in a team environment.

As this position entails substantial liaison with others, a mature disposition as well as excellent interpersonal and communication skills are pre-requisites.

In addition, as he/she may be supporting VIPs, we expect the successful candidate to possess a stronger command of English (both spoken and written) as well as stronger technical skills in addition to being able to handle issues under pressure.

If you are keen in this job, please click the "APPLY" button or email your detailed Word format resume to diana@dnlh.com.sg, quoting "IT Service Engineer" as the subject matter.

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

At WS Audiology, our Information Technology function is ever evolving and transforming, to enable us to be the best in providing better and faster IT services. As we continue to grow and build our operations, we are looking for an IT Support Specialist to work onsite in our Singapore office. Reporting back to our IT Operations Lead, you will be responsible to provide technical support to our users both remotely and onsite.

What will you do?

• Independently resolve IT queries via ticketing system or in-person for clients and personnel
• Collaborate with global IT teams for ticket resolution within SLAs
• Provide technical support for hardware, software, network systems, and peripheral devices including printers and O365-related issues
• Administer user accounts, computers, network resources, and security groups in Active Directory
• Prepare, replace, dispose of new computers, support cell phones and wireless modems
• Provide input on IT purchasing, work with external vendors and conduct IT asset audits quarterly
• Continuously improve processes and identify opportunities for efficiency gains and service expansion.

What you bring?

• Bachelor’s degree in information technology / computer engineering or related discipline
• Minimum 3 –5 years of IT technical experience working on hardware, software and peripherals troubleshooting; production environment exposure
• Proficient in Windows 10 and 7, Office 365 –including installation and troubleshooting
• General understanding of commonly used IT technologies including PC support and mobile devices
• Certified in ITIL will be preferred.

Personal competencies

• A people-oriented person who is always looking for solutions and bringing quality improvements, with a “can-do” attitude
• Excellent communication, stakeholder management, interpersonal and intercultural skills working with users and teams with teamwork spirit.
• A creative and innovative individual to drive and bring new ideas to the team with problem solving and out of box thinking skills.

For quicker response, you may apply through this link: https://careersapac.wsa.com/jobs/3800961-it-support-specialist

Who we are?

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Position Objective

Highly motivated tech-support professional skilled in troubleshooting, analyzing, and resolving technical problems, utilizing resolution procedures in schools assigned. Provision of professional and high level customer service ensuring unresolved issues and queries are promptly escalated as per protocol.

• To act as a single point of contact for all user incidents, requests and general communication.
• Provide Level 0/1 support to all applications or software systems used in school
• To improve user awareness of IT issues and to promote appropriate use of IT services and resources.

Responsibilities

The job holder’s responsibility for promoting and safeguarding the welfare of children and young person’s for whom they are responsible, or with whom they come into contact will be to adhered to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, they must report any concerns to the School’s Designated Safeguarding Lead or to the Head or indeed to the Cognita Regional Safeguarding Manager so that a referral can be made accordingly to the relevant third party services.

• Management of IT incidents in the incident management system
• Act as a single point of contact from customers (internal staff) regarding IT issues via phone, email or in person.
• Provision of professional and high-level customer service ensuring unresolved issues and queries are promptly escalated as per protocol
• Provide Level 0 /1 support all applications and infrastructure
• Repair and upgrade PC hardware and software, including scheduled maintenances
• Maintaining inventory of equipment and software licences; update computers with latest service packs, patches and applications; prepare Service Desk reports to enable the IT operations to run effectively
• Managing the provisioning and de-provisioning process of school’s IT resources by engaging staff and students to ensure that device and get connected to the network and provide support data backup and recovery
• Managing classroom support for IT and Audio Visual (e.g. Apple TV, Projectors, Interactive technology, and applications)
• Managing logistics for school’s IT needs (e.g. ipads, ipad charging carts, computers, copiers, printers, projectors, etc.)
• Mobile Device Management operation
• Desktop operation system management and planning
• To research and investigate new technologies that can help improve IT support and processes
• Ensure that helpdesk processes/procedures and kept up-to-date
• Administrative Support for Technology department (e.g. Department Information & Activities)

Position Requirements

• Must possess strong analytical and problem-solving skills. Ability to think outside of the box and apply creative solutions.
• Demonstrate an ability to establish relationships and build rapport at all levels, uncover technical issues and facilitate their resolution.
• Hands on approach with the ability to learn new systems quickly and apply them in the work environment.
• Good command of English with clear, concise verbal communication skills.
• High standard of customer service skills and excellent telephone manners.
• Demonstrated ability to work successfully in a team environment, with good time management and organisation skills.
• Understanding of and commitment to the principles of confidentiality.
• Familiar with basic network troubleshooting
• Familiar with Active Directory account management
• Familiar with Office 365 account administration
• Familiar with CASPER suite for managing Apple devices
• Demonstrates the Stamford Values – Integrity, Courage, Ingenuity and Compassion

Qualifications

• Fresh graduates from the Post-Secondary Education Institutes (“PSEIs”), such as the Polytechnics and Institute of Technical Education
• Domain knowledge of the following:

1. Microsoft Windows 10 & 11
2. Apple IOS
3. Apple OS X
4. Active Directory
5. Microsoft Office365

• Networking
• Able to work independently
• Possess highly developed interpersonal and teamwork skills.
• Excellent verbal and written English skills
• Good references on request

Contacts

• Works closely with Regional and School team
• Liaises with 3rd party solution providers as requested

Working Conditions

• School Environment
• Will be required to work independently and as part of a collaborative team effort
• Extended working hours to complete projects as required

Terms of Employment

• Working Hours: 7.45am to 4.45pm’ or ‘8.00am to 5.00pm’ or ‘8.15am to 5.15pm’, Monday to Friday, plus occasional staff meetings and trainings
• Some weekend or late-night duties are expected to support maintenance, installations or upgrades in non-business hours
• Annual Leave: 21 working days
• Medical Benefits: Medical insurance provided where applicable
• Sick Leave/Hosp: 60 days hospitalization leave including 14 days sick leave
• Probation Period: 3 months from date of commencement
• Referee request: Required
• Background Check: Required

Stamford American International School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Pre-employment background checks are mandatory and appointments are strictly subject to confirmation that all reference and background checks are completed to the satisfaction of Cognita, Stamford’s parent organization.

We are an equal opportunity employer and disallow discrimination of age, ethnic origin, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics or disability. We welcome applications from all qualified candidates.

Please note that only shortlisted candidates will be notified.

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service/Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Are you a jack (or jill) of all hospitality trades? As Night Auditor at

Your new company
A growing Managed Service Provider in Geelong requires a Level 2 IT Support Technician for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development opportunities.
Your new role
In this exciting new role, you will be:

Providing 2nd level helpdesk and onsite IT support for clients.
Administering and maintaining a range of systems and networks across a large client portfolio.
Performing technical support of servers, network and hardware.
Assisting with the onboarding of new clients and adoption of new technologies.
Delivering a high level of customer service and communication.
Handling escalations, whilst mentoring and training Level 1 Service Desk Engineers.

What you'll need to succeed
To be successful in your application, you will need:

Demonstrated experience in providing Level 2 IT support.
Sound knowledge of Windows 7-11, Active Directory, Windows Server, Office 365, Microsoft Exchange and Network troubleshooting.
Excellent customer service & communication skills, both verbal and written.
A tertiary education in Information Technology as well as Azure, Microsoft, WatchGuard and ITIL certifications are beneficial.
Prior experience working in a Managed Service Provider is highly advantageous.
Current driver's license and access to a vehicle is required.

What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package. Working within a rapidly growing company, you will gain exposure to a broad range of technologies and projects. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'apply now' or forward an updated CV to daniel.bertino@hays.com.au. Please click here to apply.

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Kaki Bukit

Salary: $2,600 - $2,800

Job Summary:

You will be stationed at Client’s premise and provide support for client’s IT administration and related support for users.

Responsibilities:

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
• Resolve issues that occur outside work hours whenever needed.
• Other tasks and projects as assigned by Manager or Management

Qualifications & Experience:

• ITE/Diploma in Information Technology from recognized institutes.
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 1-2 years.
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10
• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues
• Hands-on experience and knowledge in troubleshooting user and support of MSOffice products
• Basic support of Office Network, Shared Drive, Wireless and VPN connectivity
• Basic Support and Troubleshooting of other desktop software used by the office
• Basic support on iPhone / iPad / Android phones
• Knowledge of IT procurement, order and delivery process flow and protocols
• Ability to leverage on available tools such as subscription services, internet or other online services to support functions
• Provide support of general IT request like VC connectivity/ Mobile Email Activation.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

• Permanent role
• Well-established global firm in the financial services industry

About Our Client

We are partnering with a well-established global firm in the financial services industry, headquartered in the US.

Job Description

• Able to provide comprehensive IT support services to the Singapore office and other APAC offices, ensuring timely resolution of technical issues and inquiries
• To be able to communicate effectively with users and resolving their requests.
• To fulfill additional tasks on an ad-hoc basis

The Successful Applicant

• Posses a minimum of 5 years experience in a Desktop or Service Desk role
• Extensive knowledge and experience with first and second line support of Windows 10/11
• Strong experience with Azure Virtual Desktop operations and management as well as supporting Office 365 (Office Enterprise Apps, MS Teams)
• Experience with PowerShell would be an advantage

What's on Offer

• Permanent role
• Well-established global firm in the financial services industry
• Attractive remuneration and benefits package

Contact

Cheryl Ang (Lic No: R2091316/ EA no: 18C9065)

Quote job ref

JN-042024-6400027

Phone number

+65 6416 9884

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer systems, mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

Responsibilities:

• Leading multiple teams of onshore and offshore resources to deliver projects on time and within budget for the programs / projects for which they have responsibility.
• Work with Account Managers to develop account strategy and plan that best leverages resources and strategies to meet customer expectations
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence.
• Ensure that the right type and number of resources that are required to fulfil the planned projects are available and in place through cooperation with offshore managers, onsite and offshore recruitment teams.
• Responsible for programs’ financial management (P&L) and reporting and optimizing processes.
• Managing and leading complex stakeholders from both customers and internal team towards the optimal solutions.
• Holding the teams to the highest standards, project discipline and accountability.
• Continuously improving the delivery model and strategy, implementing, and managing delivery with the associated teams.
• Identify, manage and resolve complex issues, preventing escalations, where possible. Identify appropriate resolution to achieve client satisfaction in a timely manner.

Requirements:

• Proven track record of delivering a collection projects and products for a portfolio size of $3M+
• 7+ years of business development, project delivery and client relationship management in a technology environment
• Strong customer orientation and able to manage customer expectations
• Ability to develop strategic plans and translate them to actionable roadmaps
• Ability to manage risk, and encourage strategic risk management based delivery in others to manage expectations and communicate effectively
• Excellent relationship building and interpersonal skills, including cross-cultural competence
• Strong leadership qualities and a passion for building high performing teams
• Certifications in Program / Project Management such as PMP, Scrum master, PMI-ACP.

We regret that only shortlisted candidates will be notified

Interested applicants please send your updated resume to noga.lim@peopleprofilers.com

Noga Lim Wei Loong

Registration Number: R1329872

EA License Number: 10C3804

People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705

http://www.peopleprofilers.com

Dashmesh Singapore Pte Ltd (located in Loyang) is a dried food distribution company which was established in 1985. We are looking for an Information Technology (IT) Executive. The candidate must have relevant IT qualifications and preferably has several years of relevant working experience in a small and medium sized company. He/she must be self-motivated, systematic and organised besides being a good team worker, being passionate about making improvements and having a good work attitude.

The candidate will be responsible for managing and maintaining all our IT systems including servers, office computers, website, SAP B1 and salesmen’s PDA devices/applications. He/she is also expected to keep up-to-date records of our IT assets and systems and ensure IT continuity during emergencies. As we are a small company with a 60 staff workforce, the candidate must be prepared to work beyond the stipulated job scope and perform other duties as and when assigned.

We are a company which believes in recognising and developing employees with good performance and strong potentials. Opportunities for career development are available to suitable employees. Dashmesh is a staff friendly organisation and practises work-life balance.

Interested and Experienced candidates may write to HR@dashmesh.com.sg

Please take note that only shortlisted candidates will be notified.

PLEASE TAKE NOTE THAT CURRENTLY OUR COMPANY IS AT NO. 19 LOYANG WAY BUT WILL BE RELOCATED IN AUGUST 2024 TO PENJURU.

The Department

The IT Department is responsible for supporting and maintaining the Campus IT Infrastructure, AV Infrastructure and Phone system. Providing efficient system support to all users. The department is also responsible for resolving any IT-related faults Quickly and efficiently,

The Position

The IT support individual will provide effective IT assistance across all aspects of the business and will provide backup and support to the IT Manager. The individual is responsible for supporting and maintaining IT Infrastructure, AV Infrastructure and Phone system plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Key Responsibilities

· Installing and configuring computer hardware, software, systems, networks, printers, Desk Phones, and scanners

· Monitoring and maintaining computer systems and networks

· Responding in a timely manner to service issues and requests

· Providing technical support across the campus

· Repairing and replacing equipment as necessary

· Testing new technology

· Possibly training more staff members

· Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Act as the initial point of contact for all computer and system-related concerns from all users.

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware

· Escalate IT issues to the IT Manager where necessary

· Responsible for managing backups

· Manage AV and Telephone systems

· Setup class AV system, Setup class recording

· Setup AV system for On-campus event

· Creating purchase requisitions for IT hardware/software

· Ensuring all software purchased licensing is recorded and maintained

· Setting up new users and disabling expired accounts in accordance with HR requirements

Other

· Prepare documents, meeting materials, and correspondence.

· Perform basic administrative support duties as required to meet specific operational objectives.

· Perform miscellaneous job-related duties as assigned by the IT Manager

Requirements

At least 2 years of experience in related profession preffered

Degree/Diploma in Computer Studies, Certification like MCSE or CCNA will be advantage.

Working hours

5 days work week (might have shift timigs and MUST work one weekend)

IT Infinity is a professional services company specialising in SAGE accounting software & solutions. We require a dedicated IT Support Executive to provide support for application, server and storage infrastructure both internally and for our customers.

Job Description:

• Installing and configuring computer hardware, software, systems, networks and printers;
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults;
• Upkeep the condition of network, internal servers, applications and security measures;
• Provide technical helpdesk support and diagnosis on network and application issues;
• Perform routine maintenance tasks which includes the updating of patches, tracking hardware assets, monitoring/facilitating software installation and status updates;
• Ensure proper IT infrastructure policies, standards, procedures and risk controls are followed during issues resolution as part of Opensoft's operational compliance to ISO27k standards;
• 5 work day per week (Mon - Fri 9am to 6:30pm).

Key Requirements:

• Professional Certificate / NiTEC / Diploma / Degree;
• Highly-motivated and result-driven individual;
• Good communication ability;
• Good diagnostic and problem solving skills;
• Knowledge in network management and troubleshooting;
• At least 1 year work experience in onsite desktop support experience in hardware diagnosis and troubleshooting preferred;
• Required language(s): English.

Ensure seamless integration of the ERP system with other business applications (WMS) and third-party software.

IT day to day Operations

Monitor warehouse system performance and provide regular reports to management, identifying areas for improvement.

Conduct regular training sessions for end-users to enhance system proficiency and maximize utilization.

Collaborate with department heads to identify business process improvement opportunities through the ERP system.

Develop and enforce data security protocols and ensure compliance with data protection regulations.

Manage ERP vendors and negotiate contracts for software upgrades and support services.

Stay up-to-date with industry trends and emerging technologies in ERP and business management solutions.

Continuously seek opportunities to optimize ERP system functionality and improve user experience.

Desired Skills and Experience

WMS, ERP, User Experience, information technology strategies, MySQL, Information Technology, Business Process Improvement, SQL, Compliance, Warehouse Management System (Wms) Administration, MS SQL, Business Requirements

Location: West

Transport in Jurong East MRT