Total 1,858 it auditor job vacancies in Customer Service category in Malaysia

Are you looking for a new position? A fantastic opportunity has arisen with a world-class facilities management Company based at their Head Office in Surrey, England.

• Service Desk Analyst
• £19.50
• Temporary Role
• Monday to Friday
• 35 hours a week
• Early shift 8 am start
• Late shift 10 am start

Role Responsibilities:

• Provide a 1st time fix resolution to customers of the service desk
• Management & distribution of mobile, computing, & software assets based on approved requests from the business
• Liaise with all other IT functions on the escalation and resolution of service tickets, the creation & management of service accounts
• Support IT training support over the phone, or through material creation by way of "cheat sheets" or simple notes
• Liaise with external 3rd parties to provide subcontracted services ie calling out engineers to faulty equipment.

The ideal candidate:

• The role would benefit from a foundation knowledge of ITIL v2 or v3 standards for Incident, Problem, and Service Request management.
• A patient and "customer first" manner is essential for this role
• Able to manage their time to provide successful outcomes per the department KPIs.
• A proactive and "can do" approach is key to the successful outcome for the department and this role.

If you are interested in this position, please contact Laurie on 029222 60797.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Job Responsibilities:

· Support ongoing operations and functioning of IT infrastructure in head office and outlets, as well as Point of Sale (POS) system in outlets.

· To assist in the smooth operation of the organization's IT processes and provide user support when required.

· Configuration, manage and maintain hardware and software including all peripherals, implement backup processes and assess the system for upgrades or replacement.

· After-hours on-call escalation and support for critical problem resolution.

· Work with vendor support to resolve technical problems.

· Provide support for Windows / Linux System Administrations, incident resolution, and maintenance.

· Provide administration for Windows Server OS and roles/features including Active Directory and Microsoft 365.

· Perform email administration such as creating/maintaining user IDs and email addresses.

· Induct and train users in IT applications, advice, and educate users on IT basic procedure/knowledge such as classify malicious mail.

· Maintain inventory of computer equipment and software resources.

· Provide and maintain documentation for all systems.

· Undertake any other duties in relation to your job scope as assigned by your Manager from time to time.

Job Requirements:

· Proven work experience and have at least 2-3 years of working experience in IT Operations.

· Good verbal and written communication skills.

· Must be able to work independently, take ownership of tasks and deliver outcomes in a timely manner.

· Good analytical problem-solving skills with an innovative approach to providing solutions.

· Competent at documenting standard/ applications operating procedures, processes, and work instruction.

· Ability to balance day-to-day operations with administrative tasks.

· MCSA, MCSE, CCNA certification will be an added advantage.

. With Class 3 Driving License

Job Title: IT Service Request Specialist

Location: Birmingham Business Park, please ensure you can get to us!

Salary: £24,000

Working Hours: 40 hours per week - Monday - Friday

Job Status: Permanent



Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.



Now, this is where you fit in…

We’re looking for down-to-earth go-getters, who are ready to make their mark on the automotive industry. This is your opportunity to play a critical role in how we operate as a business. You’ll have the chance to build on your excellent customer service skills, pioneer new processes and drive BCA forward as part of one big collaborative team.

Reporting to the Service Request Team Leader, the Service Request Specialist is role is responsible for imaging, configuring and provisioning all IT Equipment for BCA internal staff. The role is accountable for administering all joiners, movers and leavers tasks.



Your key responsibilities will be:


Responsible for device configuration including but not limited to laptop, desktop and mobile devices
Ensure all Service Requests are dealt with in a professional and timely manner in accordance with service level targets
Configure and build devices, mobiles and laptops using Soti MDM and Intune
To ensure that all processes for Service Desk requests are documented and understood by the Service Desk team
Contacting users to ensure all new equipment has been received is functioning correctly
Responsible for maintaining the Asset register is kept up to date in line with department policies
Ensure customer escalations are prioritised and dealt with in a timely manner
Using judgement, escalate issues to the Service Request Team Leader where appropriate
Monitor stock levels – ensuring minimum levels are maintained
To assist with Service Transition where Request Management processes will be involved (for example, when a new type of account is needed or access on an existing account will change) as directed by the Service Request Team Leader
Ensure our services and systems contain accurate and up to date customer details
To undertake any other miscellaneous or non-recurring duties related to the post as directed by your line manager




To be successful, you’ll bring some of the following experience with you:


Good customer service skills
Good telephone manner
A good work ethic



Good organisation skills
Great communication skills
A keen eye for detail



Self-motivated




We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:


Company Pension Scheme
Private Medical Insurance (role dependent)
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders




We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Customer IT Assurance Manager
Hybrid
Up to £80,000 per annum
We're looking for an experienced Customer IT Assurance Manager for our globally recognised Client, a leading specialist in insurance with offices located throughout the UK.
As the Customer IT Assurance Manager you will assist in the operation of Technology External Assurance function's focus on Customer Information Security Assurance by the execution and oversight of activities including bids & tenders, contract reviews, due diligence, audits, findings and reporting to manage and deliver the expectations aligned to defined SLAs and deadlines.
Core Responsibilities:
* Take an active part in the operation of the function by overseeing the activities of other members of the team and deputising for the Senior Manager, 3rd Party IT Risk as required.
* Support Commercial and Tender teams with the information security component of new business opportunities including questionnaires, presentations, and customer calls.
* Execute and oversee the end-to-end delivery of the information security components of customers audits, including planning, scoping, preparation, documentation, delivery and follow-up, in direct partnership with customers and internal Commercial teams.
* Reviewing and negotiating customer contractual IT agreements and clauses to ensure that customers' expectations can be fully met and aligned.
Key Skills / Qualifications needed for this role:
* Senior professional experience with management responsibilities in either a Big 8 external practice, Internal Audit, or regulated Assurance function.
* Certified in relevant audit, risk and security certifications preferably with one of the following: IIA, CISA, CISM, or CISSP
* Experience of working in a UK regulated organisation, especially FCA/PRA or UK GDPR
* The role requires strong Information Security/Assurance, Audit, Compliance and Risk knowledge, experience of IT Risk and assurance frameworks, and control assurance assessments (e.g. ISO 27001, PCI DSS, CIS 20, NIST, ISACA IT Risk).
There's a true flexible working culture and leading benefits. (Great pension, bonus, flexible working, etc). Although the team work remotely this position would require office days every now and then in one of their UK based offices for those important meetings. Along with a great benefits package.

Summary

Under the supervision of the Singapore IT Manager, the IT Support Engineer provides basic IT support for the various IT services and components at the Singapore manufacturing facility

Job Description

1. Administrative/General:

• Be the front-end IT support person for majority of user requests, escalating tickets when necessary to IT Manager
• Be aware of company standards and procedures, and works to improve understanding and enhancing of them.
• Be able to accept and pursue clearly defined objectives.
• Promote proper IT usage and IT Security to the business and users.

2. Operational

• Respond to emails and phone calls regarding desktop and help desk requests
• Record, track, and close tickets through help desk/problem management software
• Assist with the creation of new accounts and editing/termination of existing account in MS Active Directory, mailbox, distribution lists, resetting passwords, etc.
• Troubleshoot/Resolve virus/malware infections
• Get regular direction from the IT Manager
• Work with other broader Phenol Global IT Teams
• Work directly with users at the site to resolve their IT issues and questions.
• Install and provide first-level support and troubleshoot site IT issues – including PC’s, servers, tablets, networks, telecom, AV equipment, printers, copiers, security cameras, security badge readers, smart phones, and site PBX
• Coordinate with service providers to resolve equipment issues.
• Install and provide first-level support for a variety of computer software and utilities like MS-Office
• Assist with the testing of security patches.
• Assist with the reporting and investigation of security incidents.
• Assist with the proper disposal of IT assets.
• Engage external vendors for quotations and renewal quote as directed by IT Manager
• Provide support during planned and unplanned IT outages.
• Respond and troubleshoot automated equipment monitoring alerts.
• Support the site data center environment, conduct periodic safety and security inspections, and participate in IT disaster recover exercises.
• Create and maintain various documentation and help guides
• Provide support for IT projects at the site

3. Strategy & Planning

• Provide input to the site and business IT Management to assist in developing long-term strategies and capacity planning for IT services

What you will do:

In this role, you will assist in monitoring, analyzing, testing and ensuring operations of an organization's IT infrastructure, implementation, and systems. Proactively identifying and resolving first level technical issues, optimizing system performance, and contributing to the efficiency and effectiveness of IT operations. Works with cross-functional teams to ensure that IT services are delivered in alignment with business objectives, quality standards and not limited to:

• End user IT support
• Installing, troubleshooting, and configuring computer hardware, software, systems, network, printers.
• Maintain IT Inventory system (CMDB) according to the SOP and ensure 95% accuracy during ad hoc PC Inventory audit.
• Ensure PC refresh according to JCI PC refresh cycle
• Responding to IT incident, services request, and Vulnerability ticket on time. Meet KPIs set by the IT leadership.
• New hire Day 1 onboarding IT briefing. Conduct IT briefing and training to user whenever required.
• Perform security controls and follow global policies and local guidelines.
• Work closely with other global IT functions team such as network, EUC, Wintel, application, IT security for any IT project initiative or troubleshooting.
• Provide IT support for any Internal company event.
• Travel between office may require
• Plan and track IT budget, ensure submit IT invoice for payment on time to avoid late payment.

What we look for:

• Diploma or above in Information Technology or related discipline
• Excellent problem-solving skills and communication skills.
• Experience in customer support in technical aspect is an advantage.
• Good communications skill of spoken and written English
• Self-motivated and self-starter.
• Off office hours support may require upon request
• Able to work under pressure with minimal supervision
• Open for fresh graduates

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

We are looking for skilled IT Saas Support Engineers to join our growing 24/7 Global Support team. You should have experience building or maintaining systems using many platforms and technologies. This opportunity is a great fit for system admin and field support engineer looking to step up to the next level.

Work as part of the global support team, should be able to Analyse and resolve technical issues independently and help other team members as needed.This role has a flexible 24/7 shift.

Responsibilities:

Responsible for analyzing and finding solutions to technical support issues. Customers log technical support issues in our support portal or by phone. The Support Engineer picks up these issues and works with the customer to find a solution to the technical issues.

• You will provide technical support to customers using our SaaS products, addressing their inquiries, issues, and concerns in a timely and professional manner.
• You will diagnose and troubleshoot complex technical problems related to our SaaS applications, cloud computing, networking, databases, and operating systems.
• You will collaborate with cross-functional teams, including developers and other support engineers, to investigate and resolve customer issues efficiently.
• You will document troubleshooting steps, issue resolutions, and other technical information to contribute to the knowledge base and enhance self-service options for customers.
• You will ensure customer satisfaction by delivering exceptional service, managing expectations, and maintaining positive relationships with clients in line with our quality framework.
• You will communicate effectively with customers through various channels, including email, chat, and phone, providing clear and concise explanations of technical concepts.
• You will stay updated with the latest industry trends, technologies, and best practices in SaaS support, and continuously enhance technical skills and knowledge.
• You will contribute to the improvement of our SaaS products by providing feedback, identifying recurring issues, and suggesting process enhancements.

• You have a Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).

• You have proven experience as an IT SaaS Support Engineer or a related role, with expertise in supporting cloud-based SaaS platforms.

• You have strong technical skills in SaaS platform architecture, cloud services, scripting, database management, networking, and security.
• You have proficiency in working with APIs for integration and automation.
• You have excellent problem-solving abilities and a proactive approach to troubleshooting technical issues.
• You have effective communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
• You have knowledge of containerization and orchestration platforms (e.g., Docker, Kubernetes) is a plus.
• You have Familiarity with monitoring and logging tools, as well as version control systems.
• Certifications related to cloud platforms or SaaS support are advantageous.
• You have knowledge of Infrastructure as Code (IaC) for managing and supporting computing infrastructure using code. Such as Teraform, AWS cloudformation 
• You understand web application development and web standards

More stories, better told

Vizrt®️ is the world’s leading provider of innovative visual storytelling tools for media content creators in broadcast, enterprise, or new media – unlocking the power of a story for all. Vizrt offers market-defining software-based solutions for real-time 3D graphics, video playout, studio automation, sports analysis, media asset management, and journalist story tools. Vizrt offers Flexible Access to our workflows, and our platforms integrate with third-party products because we believe in enabling our customers’ success, giving them the right tool for the job, and accelerating their creative excellence.

More than three billion people watch stories told by Vizrt customers every day including from media companies such as CNN, CBS, NBC, Fox, BBC, Sky Group, Al Jazeera, NDR, ZDF, Network 18, Tencent, and many more. https://www.vizrt.com/vizrt

Recruitment Process for this role:

1. Recruiter Screening

2. Team Interview

3. Final Interview

• 5 Days
• 830am - 6pm
• Up to $3000 + AWS + VB
• Clementi (Transport from Jurong East Mrt)

Job Description:

• Networking, software installation & update
• Email & WMS setup & resolve
• Company domain connection
• Other duties

Interested applicants can send your resume to Whatsapp 83208165 (Jennifer) and allow our consultant to match with our clients.

We regret to inform that only shortlisted candidates will be notified! All applications will be handled with strict confidentially.

Jennifer Tay Swee Shan

Reg No: R22111564 | EA No: 21C0845

Recruit Now Singapore Pte Ltd

Your new company
Working for a group of companies with a strong focus on security across the world. Providing sector specific technology to provide tailored solutions.

Your new role
Responsible for managing the IT support teams, including infrastructure engineers and service desk professionals to deliver excellent technical services.

What you'll need to succeed

• A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft solutions.
• Capable with network deployments (preferably Cisco)
• Experience with managing teams to ensure KPI's and SLA's are achieved and exceeded.
• Able to share your expert knowledge with the wider team to develop an effective service.
• Firewall deployment, particularly SD-WAN solutions.
• Strong understanding of Cybersecurity to maintain system integrity.
• Delivering end-user support to a range of desktop, mobile and software applications.

What you'll get in return

• Salary of up to £60,000 DOE
• Elements of Hybrid/Flex provided Core hours are covered.
• Chance to improve your knowledge and personal development.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

In this Role, Your Responsibilities Will Be:

• Assist IT Service Delivery Specialists and Analysts in resolving complex IT Infrastructure issues, may provide on the job training for junior staff.
• Support and maintain the IT Infrastructure in the following tasks:
  • security standards to be aligned with the company security policy.
  • systems and data access – to be handled in collaboration with Service Desk
  • backup and recovery including Disaster Recovery Planning.
  • asset management which includes Hardware lifecycle management and SW licensing
  • audit compliance
• Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote).
• Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, European Applications or Divisional Applications).
• Propose/Lead process improvement initiatives and collaborate with project teams to implement initiatives sought at growing efficiency.
• Assists users with business proposal generation, regarding our standards and policies.
• Establish the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service.
• Establish good working relationship with users and other sources of support and assistance.
• Ensure level of service agreed with the business is achieved and reported on, as well as agreed SLA's on ad-hoc projects and initiatives, collaborating with the other Enterprise IT Departments.
• Represent the IT Service Delivery team in specialized forums and be the Champion within the region for one of the IT Infrastructure domains (GAMS, Servers, Client, Network)
• Follow and implement organization policies regarding IT management, security, standards and procedures.
• Ensure that relevant IT documentation is maintained and up to date.
• Provide information and assist IT Service Delivery Manager with IT budgeting and cost control.

Required Skills :

• ITIL 4 Foundational Certification
• Minimum 6 years of significant experience within a complex IT Infrastructure environment
• Minimum 6 years of demonstrable experience in offering support on IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote).
• Minimum 5 years of experience in direct user/customer interactions, using discussions, fix and risk evaluation to resolve customer issues.
• Minimum 3 years of experience in working with IT documentation, standards and policies, as well as vendor related processes
• Knowledge on VMware ESXi / VCenter knowledge, Windows Server 2008/2012/2016, Cisco networking knowledge, CITRIX; MS Remote Access.
• Experience in IP networking administration and services including DNS, DHCP, Security & Compliance tools (e.g. Ivanti/LanDesk, WSUS, Symantec, FireEye), Active Directory and GPO & policy design and support.

Preferred Qualifications that Set You Apart:

• Degree or any equivalent in Information Technology or any related field.
• Experience in working with multiple partners, and collaborating with high level business leadership.

About us
Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.
Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.
Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.
Service Type - IT
About the Job

Provide tier 1/tier 2 desktop support across the organisation and provide support service in line with agreed response times using the internal ticket system.
Ensure that the confidentiality of data and information is secured.
Actively identify ways to improve IT accessibility and connectivity for staff service users through the research and introduction of new technologies and software.
Provide training and technical support regarding network & IT functions.
Provide advice and training support for MS Office 365 products.
Assist in mobilisation of new projects including mergers and acquisitions, including the development and maintenance of an on boarding standard template.
Assist in maintaining IT Asset Register and equipment log (Microsoft Intune, internal equipment database).
Assist with the procurement of IT equipment.
Assist in managing organisation’s communications including audio/visual equipment.
Maintain control of the Network infrastructure, administration, safety, and security.
Comply with all legal and health and safety requirements.

Provides technical support to IT users; Advises users on how to resolve hardware
and software problems; Installs and upgrades hardware, cables, operating systems
and/or appropriate software; Facilitates user access to systems. Refers more
complex or intractable problems to appropriate IT professionals; Researches
possible solutions in user guides, technical manuals and other documents; Maintains
a log of work in progress, calls received, actions taken and problems detected;
Reports on commonly occurring queries to detect underlying problems.

Job Advert

The IT Service Desk Analyst (ITSDA) will play a crucial role in providing technical assistance and support to end-users, ensuring
smooth and efficient operation of their computer systems and applications. You will be responsible for diagnosing and resolving
hardware and software issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more
complex problems when necessary whilst delivering exceptional customer service to our internal users. You will aim to provide
excellent customer service, solving technical challenges, and contributing to a collaborative IT team.




Key Responsibilities include:




* Technical Support - Provide first-line technical support to end-users via phone, email, or in-person. Diagnose and
troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise
manner.
* Incident Management - Log and track incidents in the service desk ticketing system. Prioritise and escalate incidents based on
urgency and impact. Ensure timely resolution of issues and adherence to service level agreements (SLAs).
* Customer Service - Deliver excellent customer service by actively listening to users and empathising with their concerns. Keep
end-users informed of incident progress, notifying them of impending changes or agreed outages. Provide user training and
support for various applications and technologies.
* Documentation - Create and maintain accurate and detailed documentation of common issues and their resolutions. Contribute to
the knowledge base and ensure it is kept updated to facilitate efficient problem resolution.
* Collaboration: - Collaborate with other IT teams and Service Providers to resolve complex technical issues. Escalate issues
to appropriate teams or specialists when necessary.
* Problem Management- Monitor and report on recurring issues to help identify root causes and prevent future incidents.
Contribute to the development of proactive solutions to common problems.




Qualification & Experience:




* Bachelor’s degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience. ITIL
foundation qualification would be a bonus.
* Previous experience in a service desk or technical support role is essential (2 year's experience or more is desirable).
* Proficient in troubleshooting Windows operating system, with familiarity with M365, Active Directory, and basic networking
concepts.
* Knowledge of remote desktop tools and IT Service Management tools would also be an advantage.
* Strong interpersonal and communication skills.
* Patience and the ability to remain calm under pressure.
* Analytical and problem-solving mindset.
* Willingness to learn and adapt to new technologies.

- Help to ensure the Service Desk attains and seeks to improve internally set and customer facing targets. - Monitor and action the IT Service Desk queue for the team, efficiently responding to queries within agreed Service Level Agreements. Customers/Users should be kept informed of progress. - Escalate customer issues and requests to Service Desk Supervisors. - Assess the impact and urgency of calls to enable appropriate prioritisation in line with Service Level Agreements - Champions a customer-focused approach and the delivery of high-quality products that respond to customers needs. - Participate in the review and resolution of major incidents where required - Assist in the maintenance of IT asset inventories as required. - Be able to work within other IT Service Desk teams as required by the needs of the service. - Prepared to undertake and complete tasks outside of their job description on an as-required basis in response to business demands. - Undertake other duties that are considered to be within the general scope of this post as required by the Service Desk Supervisor.