Total 1,858 it auditor job vacancies in Customer Service category in Malaysia

Customer Experience

• To build service relationships with clients.
• Single point of contract (SPOC) on operations matters.
• Oversee day-to-day fault management for critical/esclated incidents (24x7 on escalation call).
• Take ownership in handling and managing fault outages.
• Provide regular updates and ensure timely fault resolution for critical/escalated incident.
• Investigate outages and prepare RFO with recommendation on corrective and improvement action plans.
• Overseeing the entire planned maintenance cycle for customer's critical services.
• Develop customized processes and support to meet customers' special needs.

Service Level

• To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
• Conduct monthly network performance review that basically covers the following:
• Previous meeting minutes.
• Present monthly network availability report.
• Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan.
• Recommend network enhancement initiatives.

Service Improvement

• Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.

Skills for Success:

• Diploma / Degree in Computer Science / Engineering or equivalent.
• 2-3 years in the Telecommunications industry in the Operational and/or Service Delivery field.
• Knowledge in Network Protocol and Networking WAN technologies(e.g.: Network Protocol: OSPF, BGP, etc).
  (e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
  
• ITIL v3 Foundations certification.
• CCNA and Lean Six Sigma is an added advantage.
• Experience in corporate teleommunications and networking are added advantage.
• Service management experience preferred.
• Experience in customer service environment.
• Have a passion for customer service and possess excellent customer handling skills.
• Possess commercial and business awareness.
• Possess interpersonal and communication skills in a multicultural environment.
• Good at planning and organization.
• Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills in English.
• Good in report writing and presentation skill.

IT & Telecomms
Help Desk / Support
Perth
Permanent / Full Time



We are looking for a IT Team Leader to join a dynamic business located in Osborne Park. As the IT Services Team Leader, you will play a pivotal role in leading a small team providing ongoing support to users and managing the development and maintenance of servers, ensuring systems run smoothly and securely.
 
This hands-on role will see you leading a dedicated team, liaising with senior management, and collaborating with the National IT Services team to uphold IT standards. Your expertise in IT support, stakeholder and vendor management, and team leadership will be utilised to ensure core systems are secure, reliable, and well-maintained.
 
Join a fantastic team and business within a large enterprise grade environment . 
 
Position Responsibilities:


Lead a small team


... Click here to view more detail / apply for IT Support Team Leader

Title: IT Desktop Support

The COMPANY

Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the +100 countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing
team.

The ROLE

Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include;
* Resolving End User Issues
* Setting up new computers
* Creating new users
* Resetting passwords
* Tracking Issues
* Desk-side Support
* Documentation
* Helpdesk Ticketing using Dell KACE System
* Hardware Setup & Breakdown
* Imaging Computers
* Software Installation

The CANDIDATE

The successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing;

* IT Support desk/First Tier Support experience
* Good IT qualifications
* Background troubleshooting Windows 10 / 11 Desktop Operating systems
* Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge
* Can confidently fix hardware breaks.
* Hyper-V/VM Ware understanding
* Strong problem solving skills
* Great customer service skillset

Salary: Depending on experience + Excellent Package
PACKAGE includes;

Pension
Health Care
Life Insurance
Critical Illness Cover
All from start date

This role is commutable from:
Peterborough
Grantham
Stamford
Bourne
Market Deeping
Deeping St James
Glinton
Corby
Oundle
Wansford
Oakham
Colsterworth
Corby Glen
Langtoft
Baston
Uppingham
Wittering
Barnack
King's Cliffe
South Witham

Alternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT Support

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.
INAND1

Job Description:

• Make environmental preservation and safety a priority.
• For the installation, modifications, upgrades, and operational maintenance of vessels, create and maintain documentation.
• Collaborate with the applications, team lead, and IT support team to build system configurations based on requirements, guaranteeing the technical coherence of the IT solutions from beginning to end.
• Oversee the migration or upgrade of current systems or applications, and successfully manage the implementation and operational support of projects to ensure that SLAs are met or exceeded.
• Examine the system's design, testing, root cause analysis, and solution analysis; provide recommendations as needed.
• Diagnose issues, put preventative and remedial measures into place, and instruct the IT support staff on multi-tiered application designs utilising a range of technologies.
• Oversees and provides support for the data center's infrastructure, which includes storage and backup systems for HPE Nimble, Veeam, and Azure Site Recovery as well as VMWare and HyperV.
• Take part in maintenance and support tasks like vulnerability management, incident response, and troubleshooting.
• Maintains and watches over Active Directory and its constituent parts, such as backups, OUs, Group policies, DNS, DHCP, MDT, and WDS.
• Extensive knowledge of middleware standards and best practices for constructing a durable and hardened environment.
• Maintain, keep an eye on, and assist the IT support staff with cybersecurity, best practices for security, and backup options.
• Oversee and oversee the purchase request for IT hardware, and be in charge of the handover and takeover procedures for the vessel.
• Joins the on-call support team and offers weekend and after-hours service.
• Achieves the monthly KPIs for ongoing projects, communication efforts, and vessel ticketing.

Requirements:

• IT or computer science bachelor's degree, or equivalent
• At least five years of experience deploying IT systems
• Understanding of Microsoft Office 365, MS Windows server, Windows 11, Active Directory, firewalls, network switches, UPS, antivirus software, storage/backup, and replication systems, as well as certifications is a plus.
• 
  
• An additional benefit would be expertise managing a data centre and familiarity with Python and PowerShell programming.
• Knowledgeable about thin client environments and Hyper-V
• Construct servers using best practices and companyStandards.
• Familiarity with data cabling, cloud computing, communication systems, Wi-Fi infrastructure, and communication
• Proactive, energetic, responsible self-starter with a strong focus on customers and the ability to multitask
• The capacity to set priorities and adhere to deadlines
• Effective communication skills, verbal, non-verbal and written; ability to communicate with team members at all levels of the organizations
• Able to adapt to a wide range of job environments

Responsibilities:

• Contribute to the implementation of new IT projects
• Collaborate with the IT team to set up and configure computer systems and software applications
• Support system upgrades, installations, and software updates
• Provide timely and effective responses to user inquiries and resolve IT-related problems
• Assist in the administration of user accounts, permissions, and access rights
• Maintain accurate and up-to-date IT inventory records, including equipment and software licenses

The Ideal Candidate:

• Currently pursuing a Diploma in Information Technology or a related field
• Strong work ethic and commitment to delivering excellent results
• Strong communication and interpersonal skills
• Proactive and enthusiastic learner, thriving in dynamic environments
• Seeking full-time interns for a comprehensive 6-month engagement, and part-time interns committed to at least 3 working days a week

**Position Overview:**

The IT Support Engineer is a key member of the IT department responsible for providing technical assistance, troubleshooting, and support to end-users within the organization. This role involves resolving hardware and software issues, setting up and maintaining systems, and ensuring smooth technology operations to enhance productivity and minimize downtime.

**Key Responsibilities:**

1. **Technical Support:**

- Respond to user inquiries and technical issues via phone, email, or in-person promptly and professionally.

- Diagnose and resolve hardware, software, and network-related problems efficiently.

- Provide step-by-step guidance to users on issue resolution or workaround solutions.

2. **End-User Assistance:**

- Assist users with software installations, updates, and configurations.

- Educate users on best practices for using hardware, software, and applications effectively.

3. **Hardware and Software Maintenance:**

- Install, configure, and maintain computer systems, laptops, printers, and peripherals.

- Perform regular updates, patches, and security measures on software and systems.

- Troubleshoot and repair hardware components as needed.

4. **Network Support:**

- Troubleshoot network connectivity issues, both wired and wireless.

- Assist in setting up and managing network devices, such as routers, switches, and firewalls.

5. **System Administration:**

- Maintain user accounts, permissions, and access levels.

- Assist in the administration of servers, domains, and other IT infrastructure.

6. **Documentation and Reporting:**

- Maintain accurate records of support requests, resolutions, and actions taken.

- Provide reports on recurring issues, trends, and improvements to management.

7. **Remote Support:**

- Provide remote assistance to off-site users, ensuring their technical needs are met.

8. **IT Projects:**

- Collaborate with the IT team on various projects, such as system upgrades, migrations, and implementations.

9. **Training and Knowledge Sharing:**

- Conduct training sessions or workshops for users to enhance their IT skills and knowledge.

- Share technical knowledge with colleagues to foster a learning culture.

**Qualifications:**

- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure

Fundamentals) are advantageous.

- Proven experience in providing technical support and troubleshooting.

- Strong knowledge of hardware, operating systems (Windows, macOS), and common software applications.

- Familiarity with network fundamentals, including TCP/IP, DNS, DHCP.

- Excellent problem-solving and communication skills.

- Customer-oriented approach and the ability to work well with end-users.

- Ability to work independently, manage priorities, and meet deadlines.

- Adaptability to changing technologies and environments.

**Benefits:**

include competitive salary, a dynamic work environment.

Our client is a large Investment Bank is looking to hire  IT Helpdesk.

Responsibilities 

• Work in Large scale environment with 5 days’ work.
• Provide day to day monitoring, support, and administration to in-house users.
• Provide technical support service to all departments.
• Assist users for software or hardware troubleshooting and problems solving.
• Incident management.
• Report operation risk to Team Lead.
• Maintain and update knowledge base including but not limited to technical documents and procedures.
• Identify and resolve technical issues, provide root cause analysis of each incident.
• Utilize latest technology facilities available to optimize and improve existing operation procedures continuously.
• Ensure all the desktop computer systems are working properly.
• Online response user questions and assign the Tickets 

• Proven work experience as Desktop Support, Technical Support, or similar experience
• 3 years hands-on experience with Windows/Mac environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices, Email system, VPN, Bloomberg/Wind etc.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• 1 Years’ relevant support experience in Financial industry is a plus.
• Good command of written and spoken Mandarin and English is a plus

Job Highlights

• A positive work atmosphere enhances job satisfaction.
• Respect for Staff: Your contributions are recognized.
• Work-Life Balance: Your life outside of work is just as important

Why Choose Us?

Are you seeking a career where your skills are respected, your growth is encouraged, and your work-life balance is valued? Join our team to experience a pleasant work environment, endless opportunities for technical growth, and wellness benefits that truly matter.

What We Offer

• Technical Growth: Unlock your potential with numerous opportunities to enhance your technical skills.
• Wellness Benefit: Your well-being matters to us. Enjoy wellness benefits that prioritize your health and happiness.

Responsibilities:

1. Fast-Track Troubleshooting: Delight our clients by ensuring that fault calls are answered promptly, and problems are resolved swiftly.

2. IT Project Deployment: Be part of exciting IT projects, where your expertise will play a crucial role in successful deployment.

3. Backup Excellence: Ensure that backups are not just completed but executed flawlessly.

4. Preventive Maintenance: Take charge of preventive work on PCs, Servers, and Firewalls to prevent issues before they arise.

5. Upgrade and Improve: Provide our clients with valuable recommendations for upgrades and improvements to keep their systems cutting-edge.

Requirements:

• 2+ Years of IT Experience: A minimum of 2 years in the IT field demonstrates your commitment and expertise.
• Certified Excellence: Possess relevant IT certifications that showcase your dedication to excellence.
• Self-Directed: We appreciate proactive and self-directed individuals who take the initiative to make things happen.
• Tech Savvy: Proficiency in Windows Server Administration, AD, and Group Policy Management is a must.
• Problem Solver: Your resourcefulness and ability to use research to solve problems independently make you stand out.
• People Skills: Good interpersonal skills coupled with the ability to work independently round out your qualifications.

Ready to join a team that values your expertise and well-being? Apply today to take the next step in your IT career!

Job Advert

The IT Service Desk Analyst (ITSDA) will play a crucial role in providing technical assistance and support to end-users, ensuring
smooth and efficient operation of their computer systems and applications. You will be responsible for diagnosing and resolving
hardware and software issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more
complex problems when necessary whilst delivering exceptional customer service to our internal users. You will aim to provide
excellent customer service, solving technical challenges, and contributing to a collaborative IT team.




Key Responsibilities include:




* Technical Support - Provide first-line technical support to end-users via phone, email, or in-person. Diagnose and
troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise
manner.
* Incident Management - Log and track incidents in the service desk ticketing system. Prioritise and escalate incidents based on
urgency and impact. Ensure timely resolution of issues and adherence to service level agreements (SLAs).
* Customer Service - Deliver excellent customer service by actively listening to users and empathising with their concerns. Keep
end-users informed of incident progress, notifying them of impending changes or agreed outages. Provide user training and
support for various applications and technologies.
* Documentation - Create and maintain accurate and detailed documentation of common issues and their resolutions. Contribute to
the knowledge base and ensure it is kept updated to facilitate efficient problem resolution.
* Collaboration: - Collaborate with other IT teams and Service Providers to resolve complex technical issues. Escalate issues
to appropriate teams or specialists when necessary.
* Problem Management- Monitor and report on recurring issues to help identify root causes and prevent future incidents.
Contribute to the development of proactive solutions to common problems.




Qualification & Experience:




* Bachelor’s degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience. ITIL
foundation qualification would be a bonus.
* Previous experience in a service desk or technical support role is essential (2 year's experience or more is desirable).
* Proficient in troubleshooting Windows operating system, with familiarity with M365, Active Directory, and basic networking
concepts.
* Knowledge of remote desktop tools and IT Service Management tools would also be an advantage.
* Strong interpersonal and communication skills.
* Patience and the ability to remain calm under pressure.
* Analytical and problem-solving mindset.
* Willingness to learn and adapt to new technologies.

Your new company We are currently seeking an IT Support Coordinator to join a well established construction company that delivers tailored construction, project management and procurement services throughout Australia. Your new role Reporting to the Operations Manager, the IT Support Coordinator is responsible for the provision of efficient and effective IT Support to ensure the highest level of internal and external customer service is maintained at all times. This is a great opportunity to build and grow your career in IT, working in a positive and friendly environment. Responsibilities:

All IT related issues, including computer software issues in a Microsoft Windows environment
Liaising with the company's external IT Service Provider
Maintenance, replacement or repair of computer hardware or office machinery.
Management of relevant company-wide IT related tools and websites.
IT training and updates to staff

What you'll need to succeed

Experience as an IT Coordinator or similar is beneficial but not essential.
Strong passion for and understanding of IT systems and technology
Familiarity setting up computers, mobile devices and internet/printer configuration
Familiarity with Office 365, SharePoint and OneDrive
Professional presentation and outlook
Excellent organisational and people skills
Willingness to learn and take instructions
Reliable and punctual

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

Security Clearance Required for this role:

Must have a current Negative Vetting 1 (NV1) security clearance.
Must be an Australian Citizen

Our Customer is a dynamic and forward-thinking company based in Canberra, committed to delivering exceptional technical solutions to their clients. As a Support Administrator, youll play a pivotal role in the team, providing essential support and contributing to their success.
Role Overview:  In this role, youll have the opportunity to learn and grow alongside experienced professionals. Youll be mentored and trained on a suite of applications, including various COTs (Commercial Off-The-Shelf) software, MS SharePoint, MS Dynamics, and AEM. Your interactions with clients will be direct, making excellent communication and customer service skills essential.
Key Responsibilities:

Monitor and Prioritize:  Keep a close eye on the assignment group queue, ensuring timely completion of tasks within your skillset.
User Support:  Assist
... Click here to view more detail / apply for IT Support Administrator (On-Site)

IT Support Analyst



UE07 £39,347 – £46,974 per annum

ISG / Applications Directorate / Production Management

Full time, 35 Hours per week

Open-ended contract

We’re currently offering an exciting role for an IT/Applications Support Analyst to join our friendly Production Management team and work at the heart of one of the world’s leading universities. The role involves helping to support a variety of applications and offers a competitive salary of £39,347 – £46,974pa. This role offers a hybrid working pattern, with weekly anchor days worked on-campus in Edinburgh and the rest from home. The team would prefer full-time working hours (35hrs per week), but are committed to offering flexibility, so part-time hours or other flexible working options, i.e. compressed hours or staggered start/finish times, will be considered.



What we can offer you:

A competitive salary of £39,347 – £46,974 per annum.
A friendly team and chance to be part of a world-leading centre of academic excellence providing production support to contribute to the wide range of services and applications that support our students and staff.
Generous annual leave allowance of 40 days per year (inclusive of festive closure days)
Highly competitive defined-benefit pension scheme with a substantial employer contribution
A range of flexible working options to help prioritise work/life balance
A day of paid leave annually for your chosen volunteering activity
Access to excellent online learning and a Staff Scholarship fund
Varied staff discounts, family-friendly initiatives, support for staff wellbeing and more
Use our reward calculator to find out the total value of the pay and benefits for this role.



What the job involves:

Providing high quality technical support for corporate applications and working with colleagues and business partners across areas to ensure the smooth running of LIVE systems primarily under Student/Academic services (E.g.: Tribal SITS)
Contributing specialist business and technical expertise to project teams ensuring that new IT systems and facilities are introduced successfully with minimal risk to the ongoing operation of university business.

Your new company
Hays are partnering with a large engineering consultancy to support in the recruitment for a new leadership role that sits within their Technology Solutions Delivery & Support team. The role is permanent and paying circa £80,000pa depending on experience, but may flex for the right person. The role will involve some travel to your local client site (offices across the UK) - Bristol - however the role will be mostly home based. You will also need to have a current and valid SC clearance, or the ability to obtain this.
Your new role
The role is a customer facing role to spearhead efforts and provide technical leadership for clients' IT transformation activities. You'll provide effective leadership and direction and develop the capabilities of the delivery & support team. You'll contribute to best practice, manage the resourcing of the team and provide technical leadership across various projects, whilst also developing plans for future projects.
What you'll need to succeed
To be considered for this role, you will need to have worked in a similar senior role overseeing and driving similar initiatives, ideally within the defence, IT, government sector. You'll have broad exposure across solution & service architecture, service management, operations & delivery, IT system implementation and lifecycle management. You'll have fantastic communication skills and be effective at liaising with external stakeholders and customers.
What you'll get in return
In return, you will work for a fantastic organisation which offers excellent internal opportunities. You'll work in a senior leadership role and spearhead interesting project-based work with customers and clients. You will receive a circa package of £80,000pa + benefits, but this could flex higher for the right individual. You'll also enjoy a flexible work-life balance, working predominantly remotely but travelling to a local site when necessary.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

• Taking ownership of customer issues reported and seeing problems through to resolution

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Research and identify solutions to software and hardware issues

• Diagnose and troubleshoot technical issues, including account setup and network configuration

• Ask customers targeted questions to quickly understand the root of the problem

• Track computer system issues through to resolution, within agreed time limits

• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

• Provide prompt and accurate feedback to customers

• Refer to internal database or external resources to provide accurate tech solutions

• Ensure all issues are properly logged

• Prioritize and manage several open issues at one time

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting

• Prepare accurate and timely reports

• Document technical knowledge in the form of notes and manuals

• Maintain jovial relationships with clients

Interested candidates, please send over your resume to us.

Classification: ANU Officer 7 (Information Technology) Salary Package: $97,707 - $102,600 per annum plus 17% superannuation Terms: Full time, Continuing Full-time is preferred, job-share and part-time arrangements will be considered.
About Us The ANU by 2025 Strategic Plan calls for the University to serve society through transformational research and education. As one of the great universities of the world, ANU is driven by a culture of excellence in everything we do. Our lived experience is increasingly one of large-scale systems of people, whose actions and interactions are influenced by our digital, physical and biological environment. The ANU College of Engineering, Computing and Cybernetics (CECC) hosts three of the key disciplines necessary to help us design, build, regulate and secure the future. CECC brings together expertise in social, technical, computational, ecological and scientific systems to build a new approach to systems design and build new national capabilities in data-driven
... Click here to view more detail / apply for IT Teaching Support Officer