Total 4,958 quality manager job vacancies in Customer Service category in Malaysia

RSL LifeCare is a leading not-for-profit organisation focused on enriching the lives of veterans and seniors . Established in 1911, we are driven by our vision to create proud communities, living their best lives . We are dedicated to helping all individuals under our care thrive, every day. We're looking for a Wellbeing Centre Manager to lead our new Centre in Wyong, Central Coast. This pivotal role within our senior management team entails overseeing the direction, services, and outcomes of the Centre. You'll be responsible for both strategic planning and day-to-day operations, ensuring high level customer-centered care for veterans and their families. In this role, you'll be involved in all aspects of operational planning and governance. Collaborating closely with the Head of Veteran Wellbeing Centres, you will uphold high standards in people management, customer and community relations, as well as risk and quality management. Who are you:

Graduate Diploma in Management or relevant equivalent experience.
A sound understanding of the Defence, ESO and Veteran culture/landscape and ability to navigate through the related agencies and departments.
Senior management experience in a related setting and sound experience in financial management and performance.
Highly developed leadership and influence skills to implement changes and gain buy in from staff and stakeholders at all levels.
Proven ability to foster high quality relationships with managers and staff, working in partnership with stakeholders to achieve organizational objectives.
Well-developed people management skills including the ability to lead and resolve performance management issues in a timely manner.
Strategic planning capabilities including strong conceptual, strategic thinking and a willingness to listen and consider other perspectives.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid RSL LifeCare Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. To Apply:


Please include both a cover letter addressing how you meet the requirements of the role (no more than two pages).
Closing Date is 31 May 2024. We will be interviewing candidates as applications are received.

Join RSL LifeCare because:

Competitive remuneration package and Not for Profit Salary Packaging.
Annual leave loading of 17.5%
Flexibility within a hybrid working environment.
Team-building activities, wellbeing days, and volunteering opportunities.
Personal and professional development support.
Collaborative and passionate team environment.

Our commitment to diversity: We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel and their families, and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity, or disability. Please click here to apply.

Reporting to the Centre Manager you will get involved in the coordination of all aspects of administration, account management and extensive client/tenant liaison. This is a fantastic opportunity to utilise your customer service and administration skills in this varied and valued role.

Some of your key responsibilities will include:

• Account management including rental collection, arrears reconciliations and accounts payable
• Preparation of monthly reports & accruals
• Maintenance of tenant/contractor records and files, including public liability details, tenant files, lease and licence agreements, bank guarantees, contracts and correspondence
• Updating and maintaining all lease admin data including interpreting leases, incentive deeds and various commercial documents.
• Review with Property Managers/Finance any account reconciliations in line with lease terms and other agreements
• Client liaison, including telephone enquiries from customer, tenants, owners & contractors
• Assisting Centre Manager with the creation of budgets and reconciliations
• Processing invoices and work orders

Job Description:

• Manage the operation of service department to achieve target sales revenue generation by maintaining service department efficiently.
• Monitor all service enquiries and procedures to ensure completion of all clients’ requirements.
• Prepare all reports regarding service department, ensure reports to error free and submit it to management as per company policy.
• Administer check lists, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures.
• Provide technical advice and schedule maintenance for service department.
• Implements and maintains a service marketing program.

Job Requirement:

• Good interpersonal and communication skill
• With related experience in managerial role
• Ability to coordinate in paperwork / reporting preparation
• Ability to cross sell company products and services
• Good technical skill in maintenance and servicing

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

1. Support Commercial Team in Pre to Post sales processes
2. Support clinical cases for Pre and Post Sales support
3. Collect all information needed from site post PO received for Applications team, eg configuration of ML ordered.
4. Conduct training on site for the user team below installation work is commended.
5. Conduct installation work and ensure first 5-10 cases performed delivered a delightful experience to the customers
6. Perform trouble shooting and calibration tasks
7. Perform training to distributors and users as needed.
8. Territory : APAC except China

We are searching for an experienced and talented Senior Client Services Manager, to work for an outstanding design agency.

Specialising in FMCG – they would ideally like someone who has experience in FMCG client management and has worked with global brands. However, this is not essential.

This agency produce incredibly work, and are therefore looking for someone who takes pride in their work with passion.

Packaging design experience is ideal but not essential!

In this role, you’ll be responsible for:

• The day to day running of projects, whilst building a strong relationship with your direct clients.
• Attending and organising client meetings.
• Creating and leading presentations, with creativity.
• Building long term partnerships.
• Managing the delivery of projects.

We are looking for :

• A minimum of 3 years’ experience in client management.
• The ability to build strong relationships.
• Excellent interpersonal skills.
• Resourceful and capable in identifying new opportunities with client relationships.
• The ability to multi task across projects.
• Demonstrate a clear understanding of the design industry.

If this sounds like you, we would love to talk further!

Reg No.: ( 11C4388 ) | EA License No.: R1326872

We Are Aspire is acting as an Employment Agency in relation to this vacancy.

Please attach your CV for consideration, and we look forward to hearing from you.

As the Customer Success Manager (CSM) Lead, you will be responsible for driving customer success initiatives and overseeing the customer success team in an early-stage SaaS environment. You will work closely with our customers, understanding their needs, and ensuring their satisfaction and ongoing success with our product. This role will require strong leadership skills, a deep understanding of customer success strategies, and the ability to collaborate effectively across different teams.

Responsibilities:

• Develop and implement customer success strategies and initiatives to drive customer satisfaction, retention, and growth.
• Establish and maintain strong relationships with key stakeholders, serving as the primary point of contact for customer success-related matters.
• Monitor and analyze key performance indicators (KPIs) such as customer retention rate, product usage metrics like DAU/WAU, and more
• Collaborate with the sales, product, and marketing teams to ensure smooth onboarding, adoption, and expansion processes.
• Proactively identify upsell and cross-sell opportunities to drive revenue growth and expand customer accounts.
• Address customer needs and inquiries, resolving issues and ensuring timely resolution of customer escalations.
• Conduct regular business reviews with customers to assess their progress, identify areas for improvement, and showcase the value delivered by our product.

Job Details:

-Location: Network Rail, Milton Keynes, MK9 1EN (Additional location in Doncaster) - Hybrid working

-Contract: Permanent, Full time, 37.5hrs/week

-Hours: Monday-Friday, 8:30am-5:00pm



Ready to take the next step in your management career?

We are seeking a Service Support Manager to build relationships and positive rapport with contract clients, complete audit inspections and review performance of delivery against the Service Level Agreement and Cleaning Specification. You will manage and implement cleaning employee wages, performance and absence, alongside delivering exceptional Health & Safety compliance, following the clients statutory Fire and Safety regulations to mitigate potential risks.

You should be capable of effectively managing and ensuring excellent service delivery to various client contracts over an agreed geographical area within an agreed compliance and company policy & procedures in relation to HR, QHSE, RTW, Vetting, and Contract Compliance.

You should have excellent management skills including strong organisation and time management abilities, paired alongside great customer service skills to liaise with clients effectively. You should have a flexible and adaptable approach to workload, ensuring client expectations are met.

The ideal candidate will have a full UK clean drivers license - a company car is provided in this role - and previous management experience in managing soft services/cleaning within facilities management. Excellent customer service with good communication skills and a good understanding of written and verbal English. IT literacy in Microsoft packages but especially Microsoft Office. A Health and Safety IOSH qualification is also desirable.

Your new company
An established, thriving and expanding business in Sheffield recruiting for a Customer Services Manager, ideally from a commercial, manufacturing background, to manage a team of 7.
Your new role
A very exciting time to join this international business! Looking after a happy, engaged and knowledgeable team, this role will be pivotal to the department's ongoing success, so you must have experience working in a similar environment.
Duties:-

• Assisting with the hiring and training of new customer service employees
• Coaching and mentoring a team of 7, including conducting 121's
• Improving and implementing new processes and systems and rolling out to the team
• Collecting data and compiling reports
• Assisting with Budget preparation
• Dealing with complex customer enquiries and escalating if appropriate
• Identifying opportunities to update or improve customer service procedures

We are looking for excellent customer service management/supervisory skills, along with first-class communication, organisation and IT skills.

What you'll need to succeed
You will have experience of leading a team, you will have used a CRM system, preferably Sales Force although that can be taught alongside SAP.
What you'll get in return
26 days holiday plus stats, free parking, life assurance, company profit share, free parking and plenty of other superb benefits!
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Hays are delighted to be supporting their exclusive client who are recruiting a Customer Account Manager. A crucial role overseeing the smooth handling of customer orders and contracts. It is essential to ensure that all customer needs, commitments, and expectations are effectively managed and communicated across all departments.

Your new role
By fostering strong communication and collaboration amongst teams, the Customer Account Manager guarantees that customer requirements are met promptly and efficiently, ensuring adherence to the company's Terms and Conditions remains a top priority. Collaborating closely with the leadership team, we manage order variations and amendments effectively. Thorough documentation and review processes are in place to guarantee job control at every step. Any performance issues are promptly escalated to prevent customer impact. Our commitment extends to managing processes and systems efficiently, from order input to job closure and invoicing. Collaboration with other departmental functions ensures seamless delivery of customer obligations and expectations.

What you'll need to succeed
You will have a passion for service and providing such service. Have the commitment to delivering excellent customer experience. Be proactive, helpful amid constructive with all key stakeholders. You will have exceptional communication and interpersonal skills.

What you'll get in return
In return, you will be paid a competitive annual salary of £28,000 and will be joining a successful growing business during an exciting period, along with 25 days annual leave, plus bank and free on-site parking. The business offer self-development, working in a lively office, which provides a great team environment. To help you with your career progression, this company will also offer training and support, which will allow you to further develop your own skills and experience.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Stockist
• Position Title: Marine Service Manager
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description:

• Manage the daily operations of the front office to ensure efficient functioning of the team
• Responsible for coaching Front Office team members to ensure services rendered are effective, efficient and comply with the Hotel’s standard
• Develop operations plans and monitor room inventory
• Collaborate with various departments on operational requirements
• Plan and schedule Front Office team duty roster and forecast projected occupancy for Front Office Manager’s approval
• Ensure Front Office team comply with work ethics and grooming standards to all policies, and procedures determined by the Hotel
• Handle guests’ concerns and feedback tactfully and follow-up on corrective actions if required
• Ensure the general cleanliness and maintenance of the hotel premise
• Perform other tasks as assigned

Requirements:

• Diploma in Hospitality or Tourism, or a related field will be advantageous
• Minimum 3-5 years of experience in the hotel industry, especially the Front Office
• Matured and positive individual, capable of multi-tasking and working in a fast-paced environment
• Good interpersonal and communication skills
• Well-groomed and upholds a professional nature outlook
• Able to commit to 6-day rotating shifts including public holidays and weekends
• Good knowledge of MS Office programs

Disability Service Manager


East Region | Sutherland Shire



Site Manager, Sutherland Shire
Are you an amazing people leader, a multi-tasking genius and a confident communicator with a distinctive creative edge?
This awesome opportunity will allow you to combine your skills, initiative and passion whilst you embrace the challenge of leading a new team to success!   
Sylvanvale Limited is an award winning, not-for-profit service provider that supports over 750 people with disability. We pride ourselves on assisting individuals, from a range of diverse cultural backgrounds, to live and participate in their community as they choose. Our services are provided at sites across greater the greater Sydney area. 
About our new homes
Our brand new, luxury homes, located in Jannali, are due to open shortly. They have been designed to support 9 people with complex behaviour and high physical support

... Click here to view more detail / apply for Disability Service Manager

We are currently recruiting a Customer Service Manager to join our London West team. As a Customer Service Manager (CSM), you will ensure that the customer is at the heart of everything you do. Through effective and proactive management, you will drive the business forward with a passion to deliver business targets. You will be relationship driven, customer facing, as well as with key stakeholders throughout the business to support success. You will maximise the end-to-end customer journey through management, development, and outputs of your team. As the advocate for Health and Safety, you will lead by example, ensuring a positive and proactive approach to safety culture. In return you will receive a Competitive Salary, Company Car or Cash Allowance, 25 days annual leave plus bank holidays, BUPA Medical, Life Assurance, Auto Enrolment Pension scheme & Lifestyle Benefits – Discount on selected High Street storesResponsibilities include: • First line escalation point for the hire desk, transport and internal sales to support with a positive customer experience to hit revenue targets, driving a customer first culture across the team.• Take shared responsibility of the operational efficiency, customer satisfaction, financial performance and health & safety of your remit.• Act as deputy to cluster General Manager as appropriate.• Review NPS and internal customer feedback to drive improvements, ensuring route causes are addressed in the appropriate way.• Conduct daily/weekly huddles to make sure that objectives for the day are communicated and understood by all, encouraging inter department collaborations.• Conduct monthly performance management reviews in 121s ensuring that objectives and development plans are clearly set out and provide regular feedback to team members.• Support field sales team with customer visits to help with dispute resolution, where required.• Ensure job planning is done to an optimal level to ensure service delivery performance and cost efficiency targets are met.• Ensure all regional costs are controlled in line with budget.• Provide a responsive service through all media to third parties ensuring that customers receive the highest standard of service at all times.The ideal candidate will have/be: • Driving Licence.• IPAF Licence (desirable).• Experience of supervising, monitoring & coaching within a sales and operational teams through service environment preferred.• Ability to communicate with internal or external customers to resolve issues whilst identifying route cause fixes, building strong customer relationships through effective account management.• Ability to create, motivate and develop a strong customer focused environment to motivate the team.• Credible communicator, comfortable influencing senior managers with the ability to negotiate and establish common ground.• Demonstrates commercial awareness and the ability to innovate or put forward proposals based on data driven decision-making.• Ability to establish credibility and be decisive, but able to recognise and support the preferences and priorities of the organisation.
Part of the Loxam Group, Nationwide Platforms are the UK's market leader in powered access with a fleet of 13,500 machines operating from 32 depots across the country, we have the operational capacity, experience and expertise to fully satisfy our customers working at height needs.
Employing 1,100 staff across the UK, we have an established workforce which supports an inclusive and diverse organisation. Nationwide Platforms strongly believe that equal opportunities for our existing and prospective employees is important, and continues to build upon our culture of respect, teamwork and excellence.We pride ourselves on putting health and safety first in all of the products, services and support we provide. This all-embracing commitment to welfare and wellbeing is epitomised by our “Your Safety, Our Priority” programme. For further information please contact the Recruitment Team on 01455 206808 or recruitment@nationwideplatforms.co.uk

Port Macquarie, Australia





Reference: 6588581




Dementia and Aged Care Services Australia (DACS) is a leading not-for-profit organisation providing a range of quality aged community services across New South Wales. With steady growth in the sector, we are now seeking a Home Care Manager to oversee, lead and build all aspects of our community services in NSW. The Home Care Manager will oversee the Home Care Packages (HCP) Program and the transition to Support at Home Program. The Home Care Manager will manage teams that deliver services across Central Coast, Southern Highlands, Mid North Coast, Northern Rivers and New England. The role will be based in Port Macquarie. The role will be provided with a fully funded motor vehicle as it will involve regular intrastate travel. Key areas include:

Oversight of operational and financial performance across community care



... Click here to view more detail / apply for Home Care Manager

Would you want to work in an exciting, exhilarating environment? Is your aim to give customers the best possible experience? Do you thrive in a fast-paced environment?

If the answer is yes to all of the above, then Hooray may have the role for you!

Hooray are exclusively supporting a multi-function, fast-paced establishment to recruit for a Activity Centre Manager to join their team on a full-time, temporary basis, ongoing for 2/3 months. Keep reading!

Benefits:

• Competitive salary
• Day shifts
• On-site parking

As an Activity Centre Manager, you will:

• Thrive in a fast-paced environment
• Follow all operational directives
• Be a strong leader
• Have a strong head for numbers with real commerical awareness
• Make Health & Safety top priority always

In return, my client is offering £32,000 pro rata. Hours of this assignment are 45 per week. Please note, this is a temporary, on-going position for 2/3 months with the possibility to be extended.

If you are interest and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality.