Total 4,958 quality manager job vacancies in Customer Service category in Malaysia

We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. Successful candidates must be social, and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

Responsibilities:

 Develop and manage client portfolios.

 Sustain business growth and profitability by maximizing value.

 Analyze customer data to improve customer experience.

 Hold product demonstrations for customers.

 Improve onboarding processes.

 Evaluate and improve tutorials and other communication infrastructure.

 Mediate between clients and the organization.

 Handle and resolve customer requests and complaints.

 Minimize customer churn.

 Aid in product design and product development.

Qualifications :

 Highly organized and able to multitask.

 Self-driven and proactive nature.

 Excellent communication and interpersonal skills.

 Demonstrate leadership qualities.

 High computer literacy and ability to learn new software.

 Knowledge of customer success processes.

 Experience in document creation.

 Patient and active listener.

 Passion for service.

"Freshers with excellent communication skills who interact with US clients are also welcome."

Responsibilities: Sales and stock generation Achieve and wherever possible exceed sales budgets for the shop/shops being covered, and proactively address any shortfall in sales with support from the Retail Support and Development Lead and Retail Development Manager (RDM). Support the shops in delivering the Gift Aid process effectively and efficiently. Ensure all aspects of pricing structures, sales and refund processes are adhered to. Adhere to stock management procedures. Ensure that the stock sorting areas in shops being covered are organised efficiently and safely at all times. Accept, sort, price and display stock in accordance with our guidelines, acknowledging receipt and arranging deliveries and collection where necessary. Maintain high standards of merchandising throughout the shops being covered. Actively support any income generation, fundraising or marketing promotions as directed by the RDM. Work with the Marketing and Communications Team as directed by the RDM to raise awareness of the shop and Springhills retail network. Security and Health and Safety Achieve and maintain a high standard of housekeeping and cleanliness throughout the shops being covered. Ensure compliance with all relevant legislation and Hospice policies and procedures. Carry out necessary security, H&S and audit checks in the shops being covered. Ensure that the Retail Operations Guidelines are being followed in the shops. Ensure Springhill shop premises and equipment are maintained and secure reporting any concerns to the RDM. Be a designated key holder for multiple locations, opening and closing the premises. Ensure that all staff and volunteers follow the correct cash handling and stock handling procedures within the shops being covered at all times. Team management and customer service Proactively drive excellent customer service in the shops being covered. Support the recruitment induction and retention of volunteers, providing training, support and management to volunteers. Promote and maintain harmonious working relations with colleagues and volunteers. Maintain regular communication with the RDM to ensure required cover is provided. Administration Ensure all retail reporting and administration is completed within Hospice and retail guidelines and timescales. Attend and be actively involved in meetings as requested by the RDM. Report all issues to the RDM and work together to resolve them. General Develop a close working relationship with staff and volunteers who work within the Income Generation and Marketing Team, and the wider Hospice Team ensuring that a positive view of the Hospice is promoted at all times. Maintain excellent lines of communication internally with all staff and volunteers; and externally with stakeholders and supporters. Act as an ambassador for Springhill Hospice. Be willing to undertake training as part of your professional development to meet the demands of the role. Participate in Hospice education/training programmes including mandatory training. To read, understand and comply with all Hospice policies and procedures, applying the principles as appropriate to role. To be aware of individual specific responsibilities in respect of the Safeguarding of Vulnerable Adults, in relation to role. Undertake any other duties as appropriate to the role.

You can find further details about the job, in the attached Job Description and other supporting documents. Salary Progression Applicants will commence at the bottom of Band 7 with a full-time starting salary of £43,742, with pay step increases after 2 years service and 5 years service. These salaries are offered in accordance with NHS Terms and Conditions and the NHSE Pay Progression Policy and are subject to annual cost of living review.

• Supports team manager and performs management duties when the manager is absent or out of office
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill check
• Assists management with hiring processes and new team member training
• Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance
• Communicates deadlines and goals to team members
• Develops strategies to promote team member adherence to company regulations and performance goals
• Conducts team meetings to update members on best practices and continuing expectations
• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
• Ensures company brand materials and physical working spaces meet and exceed company presentation standards
• Provides quality guides to team performance and outcome required by the team that they are leading

Performance Management 

• Develop, Own, Improve & Maintain department KPIs while constantly finding ways to become more efficient and effective. 
• This includes working on special projects that will reduce stakeholder escalations, deflect incidents from coming into the department, and ensuring customer experience. 
• Be the owner of department systems, tools, SOPs, and overall customer experience.

Support the General Manager and thereby the Deputy Head of Operations, to operationally manage service resources. Develop robust management of capacity, waiting lists, reporting and efficiency metrics. Work closely with the Nursing, Admin, Advanced Health Practitioners and Clinical teams to ensure the smooth running and efficient use of the imaging resource. Provide clear and concise data and information on the use of imaging lists to increase understanding of efficiency by all stakeholders. Support of the General Manager and thereby the Deputy Head of Operations, to manage the operational aspects of the service encompassing the management of all resources and the monitoring and achievement of agreed performance objectives within the context of National and Trust frameworks. In conjunction with Heads of Service and Matrons and in support of the General Manager and CMG Team to consider, plan and implement change to ensure continuous service and efficiency improvements to enhance the patient care services provided by Imaging. Management of other members of the management support team as required.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Become a Care Manager with Active Prospects!

Location: Earlswood, Surrey
Salary: Level 5 banding £ 44,140.00
Service Type: Supported Living, one site of 6 independent flats
Speciality: Learning Disability and Autism (Behaviours of concern, complex care, and forensic support).

Do you want to work for an award-winning company? Active Prospects are one of the UKs Best Workplaces 2023 by Great Places to Work UK. Our training and development are world class, and in 2022 we won Trainer of the Year at the National Learning Disabilities and Autism awards.

Do you want to lead a team to support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for a new Care Manager for our brilliant service in Redhill which has been purpose built to support people to leave long- stay hospitals and start to rebuild their new lives in the community.

We are looking for someone who has robust experience in this area as the role sits within our higher level 4 management banding. You will need to have a passion for empowering people to lead an aspiring life, by using positive behaviour support and work within an integrated and multidisciplinary approach to people's wellbeing. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership. The role can be tough, but the rewards outweigh, many of the individuals who have been identified for the new service have been discriminated against, faced trauma, fallen between services, or ended up in hospital placements as community services could not be sourced. This is a real chance to be part of our successful programme of ensuring that everyone with a learning disability or autistic people are supported in their local communities, not in hospital settings.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

In return for your dedicated service you can expect a competitive rate of pay, enhanced pay when you have a baby (maternal, paternal or adoption), Employee Assistance Programme with various aspects of free legal support and counselling, support with gaining further qualifications, career progression opportunities, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note:


all offers are subject to satisfactory completion of our pre-employment compliance standards.

Proud member of the Disability Confident employer scheme

Become an Assistant Service Manager with Active Prospects!


Location: Valley Drive, Brighton (service name Valley Drive)
Salary: £28,636.0 (£14.65 per hour)
Service Type: Supported Living, one site of 4 independent flats
Speciality: Learning Disability and Autism (Behaviours of concern, complex care & forensic support)

Do you want to work for an award-winning company? Active Prospects are one of the UKs Best Workplaces 2023 by Great Places to Work UK. Our training and development are world class, and in 2022 we won Trainer of the Year at the National Learning Disabilities and Autism awards.

Do you want to be part of a management team that support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for a new Assistant Service Manager for our brilliant new service in Brighton which has been purpose built to support people to leave long- stay hospitals and start to rebuild their new lives in the community.

You will need to have a passion for empowering people to lead an aspiring life, by using positive behaviour support and work within an integrated and multidisciplinary approach to people's wellbeing. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership. The role can be tough, but the rewards outweigh, many of the individuals who have been identified for the new service have been discriminated against, faced trauma, fallen between services, or ended up in hospital placements as community services could not be sourced. This is a real chance to be part of our successful programme of ensuring that everyone with a learning disability or autistic people are supported in their local communities, not in hospital settings.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

In return for your dedicated service you can expect a competitive rate of pay, enhanced pay when you have a baby (maternal, paternal or adoption), Employee Assistance Programme with various aspects of free legal support and counselling, support with gaining further qualifications, career progression opportunities, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.



What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note:



all offers are subject to satisfactory completion of our pre-employment compliance standards.

Proud member of the Disability Confident employer scheme

PLEASE REFER TO THE ATTACHED SUPPORTING DOCUMENTS The role of the Service Manager is to ensure the timely, efficient and effective management and delivery of services within the project in line with our commitment to the principles of empowerment, self-management and recovery and ensuring compliance with internal and external quality standards inspection and regulation (including CIW).

Be a leader who empowers your team to develop while providing the kind of care that changes lives, when you join Signature Senior Lifestyle as a Residential Care Manager at our luxury care and nursing home in Kingston upon Thames.

Our Residential Care Manager will be leading from the front, using your deep understanding of care provision to ensure that resident care is of the highest standard, your team feel supported to do their best work, and we recruit the best candidates to join our care team.

You’ll be responsible for overseeing all elements of residents’ care, including assessing new residents needs when they move in, creating, monitoring and updating care plans, ensuring safe medication management, identifying additional nursing or dementia needs, and acting as an advocate for all residents, with specific awareness of safeguarding, mental capacity and deprivation of liberties.

You’ll also be a supportive and caring manager. From the moment a team member starts, you’ll ensure they receive an effective induction, provide ongoing guidance, review their progress, provide clear objectives to work towards and identify training needs. You’ll be their mentor and someone they can rely on in a difficult or emergency situation.

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in.

As well as being decisive, confident and assertive, an NVQ Level 4 in Health & Social care, two years’ experience in long-term care or a similar role, and comprehensive understanding of CQC Fundamental Standards are a big advantage.

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Deputy Site Service Manager

Company: Hitachi Asia Ltd.

Shifts: Rotating shift, 24 hours 7 days on-call on duty

Location: Singapore (National Cancer Centre Singapore)

Position overview

Hitachi Asia Ltd. is searching for a Deputy Site Service Manager to join the Particle Therapy Systems Division for its Proton Beam Therapy (PBT*) project at National Cancer Centre Singapore (NCCS).

(*) The PBT System is the most advanced radiotherapy system composed of a particle accelerator, rotating gantry and its control systems etc.

The Deputy Site Service Manager will be responsible for daily technical operation and maintenance of the PBT system installed at National Cancer Centre Singapore and will lead a team “Service and Maintenance Organization (SMO)” and supervise its activities. The Deputy Site Service Manager will be a primary contact point for the customer and Hitachi teams for any troubleshooting at site.

The Deputy Site Service Manager would ensure that the SMO works are in compliance with both the external and internal laws and regulations such as worker safety, radiation protection, technical and mechanical procedure and facility protocols. It is required electrical/mechanical knowledge and relevant work experience.

Role and responsibilities

• Lead and direct SMO and its activities.
• Plan and supervise SMO’s activities to ensure daily operation and appropriate maintenance service.
• Select and coordinate subcontractor activities including procurement and outsourcing services.
• Manage and monitor both technical and administrative records and documents.
• Respond to calls for service support and emergencies 24/7.
• Communicate and collaborate with the customer, relevant Hitachi departments and vendors.
• Perform test, inspection, adjustment and troubleshooting of PBT equipment.
• Comply with all regulatory standards and requirements such as, applicable laws, radiation safety regulations and internal policies of both Hitachi and National Cancer Centre Singapore.
• Adopt new technology, products and processes in daily operations.
• Develop a complete working knowledge of PBT system.
• Teach the team while doing the maintenance work together.

Requirements

• Advanced proficiency in English and Japanese (N1 level) to support and communicate on a technical level with the system specialist located in Japan.
• Must have at least bachelor’s degree or Technical Certification in Engineering or a related discipline in Electrical, Mechanical, Field Measurement, etc.
• Ability to work at 10+ meters height and to lift up to 20kg repeatedly and safely.
• Willingness to work in a radiational environment and to perform testing, inspection and maintenance of the system at height, and both inside & outside of the equipment.
• With basic knowledge of MS Word, MS Excel and latest PC technology.
• Effective skills in communication, problem-solving, and organizational management.
• Ability to work on shifts and on-call duty: this position is 24 hours and 7 days on-call duty.
• Minimum 5 years experience in the following :

- Site Manager

- Management of team and its activities

- Mechanical, electrical and control system

- Maintenance or QA/QC of industrial plants, medical devices or nuclear power equipment

• Familiarity with working in area of high-voltage, radiation and electromagnetic.
• Proficient level in reading and interpreting various engineering documents (schematics, wiring, diagrams, piping diagrams, etc.) and using electronic test and measurement instruments (DVM, oscilloscope, micrometers, etc.)
• Leadership experience in cross-functional team.

We are seeking an experienced and ambitious  Used Car Sales Manager  to join our dynamic team at our Broome Dealership.
About the business
For more than 16 years the friendly staff at Broome Toyota have been selling and servicing new and used vehicles in Broome and the surrounding region with our state-of-the-art modern showroom and large display areas.
Broome Toyota at a glance:

We are a family owned business.
We are a multi award winning Toyota Dealer.
Our awards are based on recognition for excellence in sales, service and Customer Satisfaction.
Broome Toyota actively supports our local community, charities and sporting clubs.

Benefits:

Uncapped Earnings (Retainer Commissions)
Full Time Permanent Position
Company Vehicle

Duties & Responsibilities:

Managing the Used Vehicle Sales department
Selling used







... Click here to view more detail / apply for Used Car Sales Manager

Doing Amazing Things Together

We’re all about possibilities. Are you?

A great opportunity has arisen for a passionate, committed and enthusiastic Support Manager with a ‘can do ‘attitude to help build a strong community link for the people we support and our staff teams.

We are looking for an experienced manager to join our locations across Oxford (Abingdon, Marcham and Didcot), supporting adults with learning disabilities to live their life their way.

What we do matters so we are looking for someone with a strong track record of sector based experience in a senior post. This role will be crucial in ensuring we can continue our goal of making a difference every day to those we support.

This is full time role and you will need to work flexibly as required and be prepared to take part in the out of hours On-call rota.

You must be a driver with access to your own vehicle.

Affinity Trust does not presently hold a Sponsorship Licence and while this status is reviewed regularly there is no present proposal to apply for such a Licence

Why Join Us?

What will we do?

We provide a package of benefits that make it that bit easier to be your best and we will apply and pay for your enhanced DBS.

We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.

You will be entitled to annual leave with the ability to buy additional leave

Fully funded health cash plans giving you access to a 24 hour GP, money back on prescriptions, dental treatment, opticians and access to many more health benefits

What will you do?

As a Support Manager you will lead and manage your staff team to ensure that we are delivering high-quality, safe, and person-centred support to enable people we support to achieve great outcomes.

You will foster excellent working relationships amongst all teams’, families, professionals, referrers, and all other stakeholders.

Have the ability to drive continuous improvement in retention and the culture within the teams you oversee.

Willing to work flexibly according to the needs of the organisation. Having a regular presence in locations and responsible for providing on call support and assistance on a rota basis.

If you want to empower people to live the life they choose and you share our values… Apply today.

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

We reserve the right to close this advert early if we are able to appoint or sufficient applications for shortlisting are received before the advertised closing date.

INDHP

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

We reserve the right to close this advert early if we are able to appoint or sufficient applications for shortlisting are received before the advertised closing date.

INDHP

Proud member of the Disability Confident employer scheme

Job Advert

What we can need from you




Join our dynamic team at Caring Together Charity as our Care Contracts Manager in Cambridgeshire. and help shape the support for
unpaid carers in our community. You'll manage key contracts, ensuring the delivery of essential services to carers and their
families. Your role will be pivotal in ensuring our vision of empowering carers becomes a reality.




Responsibilities include overseeing contract management, leading a team of Rapid Responders, and maintaining high-quality service
delivery while adhering to KPIs and budget requirements.. You'll also play a crucial role in staff development, compliance, and
safeguarding.




The ideal candidate will hold a minimum of an NVQ Level 3 in Health and Social Care, with strong care management experience.
Excellent organisational and communication skills are essential. You will also need to be comfortable and confident in attending
and speaking at meetings with service providers across Cambridgeshire.




What we can offer you




* A supportive working environment on a hybrid basis, between home, the office in St Ives, Cambridgeshire, and across the county
as you undertake care assessments and provide support to your team.
* The opportunity to make a positive impact to the lives of unpaid carers across Cambridgeshire.
* Ongoing learning and development
* 25 days annual leave plus eight bank holidays
* The option to buy or sell up to five days annual leave (subject to certain criteria being met).
* Access to a 24/7 GP, EAP service and confidential counselling service
* Death in service benefit of three times your annual salary




If this sounds like the role you for you, please click on Apply Now to apply straight away or click on the right hand side to
download the job pack with further details.




We look forward to hearing from you!

Proud member of the Disability Confident employer scheme