Total 4,958 quality manager job vacancies in Customer Service category in Malaysia

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Sports Parc Centre Manager


NSW, The Parc at Howzat - Cooks Hill 2300


NSW, Newcastle, The Parc 

Attention indoor sports managers
A great opportunity for full time work in a fast growing organisation
  About Sports Parc   A large indoor sports facility focusing primarily on soccer, netball and basketball. The Sports Parc facility - Formally known as Howzat - has been a big part of the Newcastle community for many years.   The Role   An exciting opportunity for an experienced indoor sports manager   Key Accountabilities

Achieve budgeted sports competition registrations
Achieve budgeted court usage outside of competitions
Achieve budgeted school group bookings
Look for an implement innovative ways to draw income in







... Click here to view more detail / apply for Sports Parc Centre Manager

Job Details:

-Location: Network Rail, Derby, DE23 8JQ (Additional location in Doncaster) - Hybrid working

-Contract: Permanent, Full time, 37.5hrs/week

-Hours: Monday-Friday, 8:30am-5:00pm



Ready to take the next step in your management career?

We are seeking a Service Support Manager to build relationships and positive rapport with contract clients, complete audit inspections and review performance of delivery against the Service Level Agreement and Cleaning Specification. You will manage and implement cleaning employee wages, performance and absence, alongside delivering exceptional Health & Safety compliance, following the clients statutory Fire and Safety regulations to mitigate potential risks.

You should be capable of effectively managing and ensuring excellent service delivery to various client contracts over an agreed geographical area within an agreed compliance and company policy & procedures in relation to HR, QHSE, RTW, Vetting, and Contract Compliance.

You should have excellent management skills including strong organisation and time management abilities, paired alongside great customer service skills to liaise with clients effectively. You should have a flexible and adaptable approach to workload, ensuring client expectations are met.

The ideal candidate will have a full UK clean drivers license - a company car is provided in this role - and previous management experience in managing soft services/cleaning within facilities management. Excellent customer service with good communication skills and a good understanding of written and verbal English. IT literacy in Microsoft packages but especially Microsoft Office. A Health and Safety IOSH qualification is also desirable.

Service Management Contribute to the development of the GM SDE services. Responsible for the day to day service delivery of the SDE services. Identify emerging risks and issues relating to the operational aspects of the SDE model and develop mitigation strategies. Ensure that Health Innovation Manchester provides a professional and responsive SDE service to all clients and partner organisations. Act as chair for any relevant SDE meetings. Be the senior lead on the delivery of a range of SDE operational activities and services to agreed time, quality, and budget. Responsible for the budget, income and expenditure for services delivered through the SDE service area. Track progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks, and concerns with the relevant stakeholders. Conduct audit on programmes of work to ensure progress of delivery and outcomes. Interface and interact with other service areas. Reporting & compliance Provide service reports for GM and regional governance. Responsibility to maintain appropriate documentation through all phases, providing these promptly to the GM SDE Product Director. The post holder will contribute to the accreditation of the GM SDE by working with the service leads to develop policies and procedures. Ensure compliance with all confidentiality, governance and information governance requirements. Produce regular reports on project progress to Health Innovation Manchesters requirements and commissioners. Contribute to the production of Health Innovation Manchesters related literature including standard operation procedures and policies. Communications Work closely with the HInM communications and engagement service group to ensure the operational plans are acceptable to public, stakeholders and users. Foster a culture of accountability, collaboration, and continuous learning within the programme. This includes within the service lead areas and other workstreams. Analyse, summarise and present highly complex, information from a wide range of sources to groups or staff members. Build and maintain strong communication links with key associates, ensuring regular contact with internal and external stakeholders which may involve highly complex, sensitive, contentious, and confidential issues. The post holder will be expected to attend stakeholder meetings, conferences, seminars exhibitions training events, etc. as necessary. Manage junior members of staff within team as required, develop training, conduct appraisals etc., Engagement & planning Co-design service delivery and commercial solutions that underpin and ensure successful delivery of the GM SDE environment. Engage with critical stakeholders, leading or supporting the coordination of workshops and ensuring any risks to programme delivery are identified promptly, escalating any issues. Maintain an awareness of industry best practices, strategy and plans from relevant networks and feed in learning to the GM SDE. Establish and maintain strong relationships with key stakeholders to facilitate the exchange of information and garner support for the programmes initiatives. Ensure that the perspectives, needs, and preferences of patients and the public are considered in service planning, design, and implementation. Ensure that projects are established in line with best practice using industry standard methodologies, programme and project plans that are relevant and appropriately scaled, clear identification of critical paths and regular reports. Contribute to business cases, options appraisals, cost-benefit analysis, and impact assessments in support of specific programmes, projects, and assignments. Engage with Health Innovation Manchester Programme Managers, and key external stakeholders to ensure our service offering meets their current and anticipated requirements. Participate in relevant internal and external working groups/projects and services to provide project, complex, advice, and expertise. Assist with the production of proposals for potential clients. Assist with the planning and delivery of events (marketplace events, training events and other meetings). Assess opportunities, new methods, products, or developments, formulating and agreeing proposals and policy documentation that will contribute to overall improvements in clinical and business processes via the use of digital tools and technologies. Contribute to own personal development and that of the wider team.

Position : Service Manager SEA

Location : Singapore (On-site)

Reports to : Country Sales Manager, Singapore / Chief Operating Officer

JOB PURPOSES

To develop and maintain resources, procedures and working environment that enables the Service Department in Singapore, Malaysia and Indonesia to reliably achieve its primary goals. These goals include:

1. To provide SML clients with service support to ensure a positive image for SML that will encourage new and repeated sales.

2. To meet the expectation of our suppliers (CSI and DQP ratings) to place SML Service as the best service provider in the region.

3. To operate as efficiently and economically as possible while not neglecting customer service

4. To provide a safe and stable work place for all service staff through the creation and monitoring of Service SOPs.

KEY RESPONSIBILITIES

1. To manage the daily operations of the Service Department to ensure that required work is completed to a high standard, at a profit and in an efficient manner within pre-agreed financial budgets.

2. To monitor the running costs of the Department and implement plans and financial budgets as part of the ongoing management of the Department.

3. To oversee the operation of service teams across the region (Singapore, Malaysia and Indonesia) monitoring the progress of their service work to ensure the smooth and effective functioning of these teams.

4. To assess and evaluate our existing practices across the region. Identify deficiencies and implement plans to enhance the quality, efficiency and effectiveness of our service.

5. To establish, implement and review standard operating procedures to standardise practices in dealing with suppliers and agents and to define the various activities carried out by technical staff in the course of their duties.

6. To implement and maintain health and safety standards to ensure compliance with the laws and regulations of the region.

7. To establish and maintain a customer service index system to ensure that any faults reported by clients are recorded properly and resolved efficiently and effectively.

8. To work in close collaboration with shipyards in addressing warranty claims, assessing reported fault or defect and administering warranty for clients.

9. To undertake other tasks and activities related to the business of the company as shall be reasonably requested or directed from time to time.

JOB REQUIREMENTS

- Trade school training with certification in at least one of the following disciplines:

* Diesel Mechanics

* Electrics (AC & DC)

* Refrigeration / Air conditioning

* Shipyard engineer

- Experience in Sanlorenzo, Bluegame, Swan, Fairline and Axopar is an advantage.

- Broad understanding of the various systems on modern pleasure vessels, including mechanical and electrical systems, fresh, grey and black water systems, air conditioning and refrigeration systems, hydraulics etc.

- Goodcommand of written and spoken English, including the ability to read and understand service manuals and wiring diagrams, to work with technical and service documentation and to act on emailed instructions from shipyards, suppliers and relevant parties

- Proficient in MS Office applications with excellent computer and internet skills

- At least Five (5) years of experience in customer service, preferably in the marine industry

- At least three (3) years of experience in managerial position with exceptional organisational and supervisory ability

- Leadership ability to coach team members on technical issues on board and deliver appropriate testing/analytical data and reliable technical assessments of any problems arising

- Culturally sensitive to local conditions abiding by the customs and standards of local community and maintain good relationships with clients, fellow staff and contractors

- Engaging and confident interpersonal and communication skills with people at all levels

- A passion for customer-focused service and a drive to succeed and be the best

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge ? big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post ? www.tollgroup.com


Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enables Toll with the right technology foundations and business systems to grow the business and support our customer's needs.

The Opportunity:
We?re hiring an IT Service Delivery Manager at Toll Group based in Sydney Olympic Park with hybrid working flexibility! This is a key influential position that spans across multiple applications and technologies.  
Reporting directly to ... Click here to view more detail / apply for IT Service Delivery Manager

Field Care Manager

Permanent

Up to £26,315pa

BLACKPOOL

We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity. You can help us to grow and develop in an exciting business that puts people front and centre of everything we do.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

We are looking for a dynamic and independent care professional with solid quality and standards experience and a flexible, can-do attitude to join the Blackpool as their Field Care Manager.

As an integral part of the branch team this is a role with plenty of scope to contribute to the success of the business.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Reporting to the Branch Manager your role will include:

The role of Field Care Manager is to working under the direction of the Branch Manager, implement systems to ensure that a domiciliary care service is delivered meeting and exceeding legislative standards, and in accordance with company equal opportunities and health & safety policy.

MAIN RESPONSIBILITIES:

This involves the following major responsibilities.

• To undertake domiciliary care risk and manual handling assessments on new clients/service users prior to the provision of a domiciliary care service (or within 2 working days in exceptional circumstances) with regard to the potential risks to service users and workers associated with delivering the package of care, and to ensure that the assessment is updated annually or following any significant change, whichever is sooner. For individuals who are self-funding, undertake a care needs assessment appropriate to the level of support requested including risk and manual handling assessment.
• To maintain an effective system in consultation with the Care Planner and Branch Manager for quality assurance management based on the outcomes for service users, in which standards and indicators to be achieved are clearly defined and monitored on a continuous basis, ensuring that all service users and their carers are consulted about the care service including:

- At least one quality monitoring telephone call to all service users quarterly to monitor the performance of care workers.

- At least 4 spot checks annually on care workers attending client/service user domiciliary care assignments to monitor the performance of the care workers and the outcome of the care service.

- Attend Social Services client reviews as required within service specifications.

• To meet domiciliary care workers formally on a one to one basis for the purposes of direct supervision at least quarterly and keep written records on the content and outcome of each meeting. With the consent of a service user, at least one of these meetings to incorporate direct observation of the care worker providing care to the service user with whom they regularly work.
• To meet domiciliary care workers annually to conduct an overall appraisal of their standard of performance identifying training and development needs and keeping written records of the content and outcome of each appraisal.
• To facilitate quarterly team meetings for care workers and to prepare an agenda and maintain minutes from the meetings.
• To manage a Team of Field Care Supervisors with daily duties
• To assist the Care Planner and Branch Manager with the delivery of a carer assistants development and training programme to ensure members are able to fulfil and meet the changing needs of clients and service users.
• To assist the Care Planner and Branch Manager within a recruitment programme to build capacity and ensure contingency within the service.
• To participate in an on-call roster providing and co-coordinating cover for unplanned absence to maintain the service.
• Act appropriately in emergency situations, reporting incidents whilst respecting client/service user's sensitivity, privacy and confidentiality and respond to crisis situations effectively by summoning appropriate assistance e.g. GP/District Nurse/Emergency Services.
• To apply good practice and report any/all suspicion of abuse of any kind in accordance with procedure and to understand and respect confidentiality and data protection policy within delivery of services.
• To meet weekly compliance targets agreed with the Care Planner and Branch Manager and produce a weekly log of compliance activity.
• Assist with the on-going review of service provision and change working methods in accordance with agreed strategy.
• To undertake duties appropriate to the scope of the position as may be required from time to time.

GENERAL RESPONSIBILITIES:

• Occasionally support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

KEY ATTRIBUTES/KNOWLEDGE/SKILLS/EXPERIENCE:

• Experience of supervising/ managing others
• Smart and professional appearance.
• Articulate with the ability to put across ideas succinctly and clearly (good communication skills)
• Excellent assessment skills
• Holding a valid UK driving licence and access to a car is desirable, however other travel arrangements are possible and will be taken into consideration
• Ability to work on own initiative - self-starter, able to prioritise tasks and manage time effectively.
• Good team player
• Willingness to embrace change
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing & Care's values

#INDHP24

Please note:

As a private provider of Homecare in the UK, Prestige Nursing & Care are not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment Visa at this time.

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

Support the General Manager and thereby the Deputy Head of Operations, to operationally manage service resources. Develop robust management of capacity, waiting lists, reporting and efficiency metrics. Work closely with the Nursing, Admin, Advanced Health Practitioners and Clinical teams to ensure the smooth running and efficient use of the imaging resource. Provide clear and concise data and information on the use of imaging lists to increase understanding of efficiency by all stakeholders. Support of the General Manager and thereby the Deputy Head of Operations, to manage the operational aspects of the service encompassing the management of all resources and the monitoring and achievement of agreed performance objectives within the context of National and Trust frameworks. In conjunction with Heads of Service and Matrons and in support of the General Manager and CMG Team to consider, plan and implement change to ensure continuous service and efficiency improvements to enhance the patient care services provided by Imaging. Management of other members of the management support team as required.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job Description:














As the Customer Development Manager  you will be accountable for delivering business segment objectives and to share customer volume by delivering sales strategic objectives at the lowest possible cost. You will also be responsible for developing and implementing comprehensive customer business plans to deliver annual operating plan.

What are we looking for?

Prior customer facing sales experience preferred
Natural drive for results and a high desire to achieve success in a team environment
Support the Mars Petcare Strategy in Action and the Strategic Channel prioritisation that has been established within the Sales organisation
Play a critical role in delivering growth opportunities and improvements
Proven ability to implement category strategies both with customers and a field level



What will be your key responsibilities?

Manage new line and promotional submission forms
Performance reporting including routinely evaluating performance and investment using various data platforms to deliver optimised solutions for Mars and
... Click here to view more detail / apply for Customer Development Manager

New Project based opportunity for a specialised subject expert to provide advice and service excellence within the FMH faculty
Utilise your exceptional customer service skills to support academic managers to navigate university systems
Full-time fixed term for 12 months (with the potential to extend), based at our Camperdown Campus with a Base Salary $95,860 + 17% superannuation


About the opportunity The University of Sydney is now placed equal 19th globally in the highly regarded 2024 QS World University, jumping 22 places from last year. Our graduate employability is 1st in Australia, and 4th in the world; our subject rankings in Medicine are rated 1st in Australia, and 18th in the world. The Faculty of Medicine and Health has been designed to enable innovation, excellence and strategic vision in teaching, research, and clinical practice not only in medicine and health, but in all of the areas in which we operate. We
... Click here to view more detail / apply for Manager Support Officer

Service Delivery Manager

As leader of the Warner Service Delivery team, you will be responsible for owning key relationships with service partners and suppliers to streamline support processes and monitor service levels, address gaps in support and ensure appropriate support contracts are in place and regularly reviewed. You will ensure technology is delivered consistently across the Warner estate, and the support processes in place are fit for purposes to allow the business to operate efficiently.

What will I be doing?

• Carry out occasional site visits to better understand where teams experience persistent technology issues, and the impact on their ability to deliver our guest experience. Own and implement the improvement process.
• Demonstrate a commitment to delivering a superior technology experience to our teams.
  Support sites teams with resolving operational issues including door locks, phone lines, AP connectivity and PDQs
• Ensure the Service Delivery function communicates service outages, project communications and technology-related incidents effectively, and support with reviewing Problem/RCA with internal/external service partners and suppliers
• Gain a sufficient understanding of the systems used by Warner team to help deliver improved service levels
• Gain a sufficient understanding of the necessary workplace systems used with your department, such as iBuy, Cornerstone, Concur, in order to be able to support teams
• Encourage and support Service Delivery continuous improvement, ensuring support and process documentation is always updated, reports and comms fit for purpose, and adopting any other best practises from industry standards.
• Working collaboratively with all central teams to continually improve the team technology experience
• Work towards implementing and owning a streamlined support offering for Warner business, across hotel team and Hemel.
• Provide general support to technology related project plans helping to ensure they are delivered on time and on budget

What are we looking for?

• Good organisation and time management skills
• Able to manage multiple priorities and adapt quickly to changing requirements
• Be proactive in gaining a broad, high-level, understanding of a wide variety of systems and processes
• Autonomous decision maker – able to just between need for assertiveness and peer review

The benefits of working with us

• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degree and Apprenticeship level)
• 20% discount for you, your family & friends across our Bourne Leisure brands; Warner Leisure Hotels and Haven Holidays (including further discounted breaks within
  Warner for you, your family, and friends to use)
• Access to numerous discount and offers with many national brands and retailers.

Diversity, equality, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.leisurerecruitment@bourne-leisure.co.uk

Job Title: Leisure Centre Manager

Location: Richmond Villages Witney, Coral Springs Way, Witney, OX28 5DG

Salary range: £34,000 per annum - Paid breaks

Contract: Permanent

Shift Pattern: Full time, 40 hours per week across 5 out of 7 days. Shifts are across Spa opening times of 08:00-20:00 and include some weekends





We make health happen

Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform.

It's important that our teams have outstanding leaders - inspirational managers that empower and motivate their team to meet the needs of all our residents. We're looking for a full time Spa Manager to relaunch the Spa to residents and external members focusing on increasing revenue streams, improving customer satisfaction through engagement/team retention and direction plus attention to detail and improved activities and treatments in the spa area.



You'll help us make health happen by:

Exceeding member expectations on a day-to-day basis, whilst ensuring the Wellness Spa areas and activities are promoted and run effectively. You will provide excellent customer service whilst ensuring that all communications both internally and externally are managed efficiently and effectively. Recruit, train, appraise, develop and manage all Wellness Spa Staff, whilst actively promoting all aspects of the Spa.

Effectively control and manage the Wellness Spa budgets ensuring financial and performance targets are met. You will maintain company standards throughout the Wellness Spa ensuring all staff understand and adhere to the Richmond Village values, you will continually look for ways to improve the quality of the service provided and the efficiency of the Spa. You will strive to maximise sales opportunities for the success of the Village by promoting and advertising the Wellness Spa to both the local community and Village residents.



Key Skills / Qualifications needed for this role:

Spa management experience to include statutory and compliance, great attention to detail, leadership and productivity of a fitness and treatments team, P&L knowledge, cost control and customer satisfaction of different user types - Experience of local spa marketing would be an advantage. The successful applicant will have at least 2 years management experience or experience of leading a team, along with a background working within the Spa industry.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Bespoke healthcare cover that provides medical insurance for you and your family.
• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support - all available via one phone number 24/7
• Dental insurance scheme that can also be extended to cover family members.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Village of the year - Financial reward if your home is awarded "Village of the year"
• Free meal on every shift
• 28 days holiday (inc. bank holidays) - Flexible holiday - Buy or sell some of your annual leave entitlement.
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Become an Assistant Service Manager with Active Prospects!


Location: Valley Drive, Brighton (service name Valley Drive)
Salary: £28,636.0 (£14.65 per hour)
Service Type: Supported Living, one site of 4 independent flats
Speciality: Learning Disability and Autism (Behaviours of concern, complex care & forensic support)

Do you want to work for an award-winning company? Active Prospects are one of the UKs Best Workplaces 2023 by Great Places to Work UK. Our training and development are world class, and in 2022 we won Trainer of the Year at the National Learning Disabilities and Autism awards.

Do you want to be part of a management team that support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for a new Assistant Service Manager for our brilliant new service in Brighton which has been purpose built to support people to leave long- stay hospitals and start to rebuild their new lives in the community.

You will need to have a passion for empowering people to lead an aspiring life, by using positive behaviour support and work within an integrated and multidisciplinary approach to people's wellbeing. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership. The role can be tough, but the rewards outweigh, many of the individuals who have been identified for the new service have been discriminated against, faced trauma, fallen between services, or ended up in hospital placements as community services could not be sourced. This is a real chance to be part of our successful programme of ensuring that everyone with a learning disability or autistic people are supported in their local communities, not in hospital settings.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

In return for your dedicated service you can expect a competitive rate of pay, enhanced pay when you have a baby (maternal, paternal or adoption), Employee Assistance Programme with various aspects of free legal support and counselling, support with gaining further qualifications, career progression opportunities, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.



What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note:



all offers are subject to satisfactory completion of our pre-employment compliance standards.

Proud member of the Disability Confident employer scheme

Become a Care Manager with Active Prospects!

Location: Earlswood, Surrey
Salary: Level 5 banding £ 44,140.00
Service Type: Supported Living, one site of 6 independent flats
Speciality: Learning Disability and Autism (Behaviours of concern, complex care, and forensic support).

Do you want to work for an award-winning company? Active Prospects are one of the UKs Best Workplaces 2023 by Great Places to Work UK. Our training and development are world class, and in 2022 we won Trainer of the Year at the National Learning Disabilities and Autism awards.

Do you want to lead a team to support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for a new Care Manager for our brilliant service in Redhill which has been purpose built to support people to leave long- stay hospitals and start to rebuild their new lives in the community.

We are looking for someone who has robust experience in this area as the role sits within our higher level 4 management banding. You will need to have a passion for empowering people to lead an aspiring life, by using positive behaviour support and work within an integrated and multidisciplinary approach to people's wellbeing. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership. The role can be tough, but the rewards outweigh, many of the individuals who have been identified for the new service have been discriminated against, faced trauma, fallen between services, or ended up in hospital placements as community services could not be sourced. This is a real chance to be part of our successful programme of ensuring that everyone with a learning disability or autistic people are supported in their local communities, not in hospital settings.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

In return for your dedicated service you can expect a competitive rate of pay, enhanced pay when you have a baby (maternal, paternal or adoption), Employee Assistance Programme with various aspects of free legal support and counselling, support with gaining further qualifications, career progression opportunities, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note:


all offers are subject to satisfactory completion of our pre-employment compliance standards.

Proud member of the Disability Confident employer scheme

As an inclusive employer we work hard to be flexible, we are happy to create opportunities for flexible working to attract and retain talent which reflects the diversity of the communities we serve. Please feel free to contact the Recruiting Manager to see what this could look like for you in practice. We have a supportive and welcoming team which includes the Paediatric Ward Manager team, Paediatric Matrons, Paediatric Practice Educators, and a dedicated Paediatric Workforce Lead. Together they will ensure you receive the support you require throughout the recruitment process as well as overseeing your training and induction requirements to enable you to carry out your role. At UHCW we have a real focus on training and development. With the support of our dedicated team of in-house Paediatric Practice Educators, all our staff are encouraged to attain the skills and knowledge required to deliver first class care. For further details please see the attached job description.