Total 4,958 quality manager job vacancies in Customer Service category in Malaysia

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As our Care Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC), and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.

Reports to: Operations Manager



This role could be for you if you have;

- Previous experience of managing a nursing home.
- A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding.
- Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors.
- A proven track record of marketing and business skills within the private care sector, running a commercially successful, good or outstanding rated care home.
- Enthusiasm and passion for developing high level of person-centred care.
- Ability to actively participate in the growth and development of the care service.



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience, desirable but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

We provide support to people with learning disabilities, mental health needs, older people, people with Autism and physical disabilities, across Wales. We do that in a number of ways from providing 24-hour support within their own homes, to providing shorter, more focused support to assist with individual tasks or care needs, which are often determined in conjunction with Social Services. The people we support, and their families are at the support of what we do so we are looking for individuals who have the right skills, experience and ability to provide a high quality of support and care to really make a difference.
Our Assistant Service Managers work alongside the Service Manager and the Team, assisting and enabling the Manager and Team to assist the people we support within their home and also in the community. Do you have experience in a Care and Support role and the desire to take the next step in your career in supporting our teams to make a difference?
What we can offer you: £ £24,203.92 - £24,665.68 (Pro rata Depending on choice of Salary below)
· £12.58 - £12.82 Flexible rate choose what suits you benefit option - 20 days annual leave (plus statutory) rising to 25 after 5 years + Bank Holidays in lieu or Lower rate 25 days started rising to 30 after 5 years.
45p per mile when using your own vehicle to support individuals£60.00 per shift for working a sleeping in shiftenhancements for some bank holidaysOccupational sick pay.Enhanced Maternity leave after qualifying periodFully paid training and support to achieve QCF qualificationsEmployee Benefits Scheme offering shopping discounts, technology scheme and cycle to work schemesPaid social care registration feesPaid DBS on starting (conditions Apply) Company mobile phone.Access to Independent Employee Assistance Programme. DRAGONSAVERS (Credit union) savings schemeWHA private healthcare
Conditions and Qualifying period apply to the above.
What we expect from you:
A commitment to enabling people to live fulfilled and independent lives both within their homes and the wider community.A flexible approach to work and the willingness and ability to work mornings, evenings, weekends and also sleeping overnight at the service users homeA full clean valid UK driving license and a car with business insurance, as you will be required to use your car for work purposes.Have a commitment to work towards a QCF in Health and Social Care
Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Assistant Care Manager

Location: Symington, KA1 5PU.
Salary: £30,969 - £32,832 per annum.
Contract: Full time, permanent.

We are a leading social care charity working with people with learning disabilities and additional needs to be valued and active citizens in all communities across Ayrshire. We are proud to have been supporting the rights and choices of people with learning disabilities in Scotland since 1963. With a strong commitment to the values and principles of the person-centred approach, we offer around 600 people each year the opportunity to co-design personally tailored community-centred lifestyle supports.

An opportunity has arisen for a full-time permanent Assistant Manager in our small group residential service Crail and Wilson Houses. Working together with the Service Manager and management team the successful applicant will assist in the continual improvement of this vibrant service which supports people to live an active life as a valued member of their local community.

The Assistant Manager will provide direct support to our customers as well as management support to team members and assist in the implementation of the service development plan, ensuring compliance with service standards and regular reporting to the Care Inspectorate, and support all aspects of financial management relating to the service.

The successful applicant will have:

* Active registration with Scottish Social Services Council
* Minimum SVQ Level 3 in Health and Social Care or equivalent
* Experience of leading and motivating a team
* Direct experience of providing support and guidance to individuals with learning disabilities and associated support needs, using a person-centred approach
* Flexibility regarding hours of work and an ability to solve problems
* Ability to communicate clearly and concisely

The Assistant Manager role will involve participating in the service's on-call rota, providing out-of-hours support to team colleagues and therefore the successful applicant must have a large degree of flexibility.

The preferred candidate will be required to become a member of the PVG Scheme or undergo a PVG

Scheme Record Update.

Interviews will be held on Wednesday 29 May 2024.

Deputy Care Home Manager - St Johns Care Home, Spalding, Part of The Country Court Family
Hours: 44 Hours per week, working weekends on rota
As a well-established part of the community in Spalding, St Johns Care Home provides residential and specialist dementia care in a warm, family-led setting. Our dedicated team led by the Manager offers a caring environment that is safe, secure, and sociable
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.

Service Centre Manager Weir Minerals Orange Onsite Purpose of Role: The Service Centre Manager will be responsible for overseeing the efficient and effective operations of the branch including safety, quality, recruitment and lean principles.

 
Strong leadership, adaptable technical knowledge, and customer service skills will see you make a powerful impact in this role. You will bring a strong history of success and accomplishment and the ability to thrive in a dynamic and fast-paced environment.



The Orange Branch has a focus on rubber lining, both in the workshop and during site shutdowns, servicing mines in the Central West region. This role would suit someone with local knowledge of mining within the area.

Why choose Weir: Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more ... Click here to view more detail / apply for Service Centre Manager

About the Business
VDG is a Nationally recognised company with divisions specialising in Integrated Property Services. The areas we specialise in include cleaning services, security services, hospitality services, property maintenance, washroom services, and grounds and garden maintenance.
We are highly respected within the industry for delivering high-quality and innovative services to our clients.

The Opportunity
We have an exciting opportunity available for a professional and customer focused Customer Service Manager to join our friendly and rapidly growing commercial cleaning company. The role is a full-time position offering an attractive salary and an excellent workplace culture.
Key Responsibilities
In your role as Customer Service Manager, your responsibilities will include but are not limited to:
• Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided.
• Ensuring operational efficiency within the organisation.
• Providing direction and feedback to team members and assisting with recruitment.
• Managing, motivating and developing staff providing customer service.
• Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.
• Liaising with other organisational units, service agents and customers to identify and respond to customer expectations.
• Meeting and exceeding client KPI’s.

The Skills and Expertise
To be considered for this role, you are required to have:
• Minimum 3 years experience.
• Exceptional customer service experience.
• Strong attention to detail and time management / organisation skills.
• Highly developed verbal & written communication skills.
• The ability to manage and communicate to staff and clients.
• Problem solving skills.
• Intermediate computer skills (Word, Excel, Outlook).
• Dependable, highly organised and motivated.
• Own car and Drivers Licence.

In return you will be rewarded with:
• Car allowance.
• Attractive salary package.
• Mobile phone.
• Opportunity to work with a friendly and supportive team.

The Next Step
If you believe you hold the skills relevant for this role, please apply with an updated resume and contact details.

We are looking for a motivated, dynamic Service Manager to join our team based in Butterworth. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

To help to achieve this, we will provide you with a competitive base salary, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Branch Operations Manager and the Service Team.

In this role you will be responsible for:

• Driving sales revenue by hunting new business opportunities via leads and enquiries
• Identify customer needs and analyse their needs for upsell and cross sell opportunities

A. Service

• To ensure entire service team completes all monthly services. State of service completion of 100%
• To maintain accurate records of all service vehicles in the branch in relation to:
• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety
• Ensure all new businesses and installations are completed within 5 working days from the date of service agreement/job confirmation
• Ensure each service team is route-ridden once every 3 months
• Plans, organizes and prioritizes workload effectively.
• To ensure a general compliance of work procedures in all hygiene services undertaken in the area to the guidelines stated in the company’s manuals and instructions

a. Renewal of road tax and Puspakom inspections

b. Maintenance of service vehicles

c. Repair costs

d. Fuel usage

e. Driver logs

f. Service tools and safety equipment register

B. Stocks

• To monitor proper stock issuance and returns on weekly basis for all service teams
• To ensure that the service equipment, drills, service tools and safety equipment used is appropriate and in good condition and sufficient quantity to support the branch service obligations
• To attend monthly stock take and regular vehicle stock audit
• To conduct monthly service & warehouse meeting
• Supports in ensuring the store in the branch is being managed and controlled efficiently (inclusive of used EFR)

C. Administration

• Ensure that all required stock return, reports and e-claims to the Head Office are prepared accurately, and dispatched promptly
• To conduct formal weekly and monthly meetings with supervisors and technicians. Monthly meeting minutes are required for all meetings
• To provide the Branch Operations Manager with status reports on a weekly basis covering:

a. State of Service c. Customer Issues

b. Supervisors’ issues d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from the Branch Manager/Branch Operations Manager) for new Service Technicians/Service Lady
• Induct, train and manage service staff effectively
• Maintain a high level of morale amongst service staff
• Ensure that all staff has full understanding of the Company’s objectives and policies

Quality Assurance & Training

• Service training: To organize induction program for new technicians, maintain training records, to coordinate and participate as trainer for refresher training for service technicians and new staffs recruitment for all departments. Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field
• QA: To coordinate regular QC and to follow-up with specific client complaints where required. Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems
• OCS 224: Ensure that all customer complaints (callouts) are attended to within 24 hours without further escalation
• Supervisors Audits: Ensure that Service Supervisors duties are audited monthly
• Technicians Audits/TPA Assessment: Ensure each Service Technician is audited according to company requirement
• Service Audits: To carry out regular service audits of branches in all service area
• Supervisors KPI: To ensure all supervisors meet their monthly KPI

E. Health & Safety

The Service Manager is responsible for implementing the arrangements detailed in the health and safety management system and the safe systems of work. Specifically the Service Manager will:

1. To understand and be aware of the requirement of Occupational Safety & Health Act 1994 to ensure that all staff for whom you are responsible are equally aware of the Act and its requirements.
2. To ensure that all chemicals are handled, stored and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risk in the course of their work
3. To ensure that all service vehicles are roadworthy & safe through monthly inspections
4. To constantly lead by example, Good & Safe Working Practices within the Branch.
5. Provide adequate supervision to all employees so that they work safely and without risk to health.
6. Carry out regular checks on the work of each employee reporting to them to ensure that work is carried out safely and in accordance with safe systems of work;
7. Remedy any deficiencies identified following audits/inspections;
8. Provide information, instruction and training to all employees so that they are competent to undertake their work safely;
9. Issue written work instructions for each work activity which specifies the appropriate safe system of work to be followed and any control measures identified from site-specific risk assessments;
10. Monitor the work of contractors so that they work safely and without risk to health and in accordance with the agreed safe systems of work.
11. Join monthly SHE review meeting conducted by BM/BOM

F. Care of Company Assets

• To ensure the proper use, maintenance and security of the Company’s premises, company vehicles, service equipment, stock of chemicals, hardware, monies and other properties of the Branch.

OTHER DUTIES:

• Sales team relationship: Maintain friendly and co-operative relations with the sales team providing sales leads, and other useful feedback from the customer
• Sales support: Support the sales team in achieving the sales targets for the branch. This includes assistance in special surveys and sales presentations where required
• Self-improvement: To constantly improve his/her knowledge of hygiene management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field
• Agent of best practice: In all your actions, to promote the best working practices of this company and to transmit these practices in your role of overseeing the branch to your supervisors/coordinators.

The ideal candidate will possess:

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience

• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Possess own vehicle, is a Malaysian or holds a relevant resident status
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly

• Required valid driving license because driving is part of the job requirement for this designation

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

• Attractive base salary
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil Initial (M) Sdn Bhd.

Plot 23 (Building 1), Jalan Jelawat, 13700 Seberang Jaya, Pulau Pinang.

(near Sunway Carnival Mall)

Posted: 02/05/2024

Closing Date: 02/06/2024

Job Type: Permanent - Full Time

Location: Sydney Office

Job Category: Growth


NGS Staff Benefits
Before you learn more about the job ad, we encourage you to familiarise yourself with our fantastic NGS Staff Benefits page (link below) to understand our offering which includes Additional Leave Entitlements, Personal & Professional Development and Health & Wellbeing Benefits.
NGS Staff Benefits link: https://ngssuper.elmotalent.com.au/careers/careers/pages/staffbenefits 
About us
We are an award winning, national $15B public offer industry fund focused on the education sector. Click on the video below to learn more!
The Role
The Growth Team plays a pivotal role in growing our membership, increasing penetration at our schools and creating value for our members and employers by offering personalised quality service. Reporting into

... Click here to view more detail / apply for Customer Relationship Manager ? NSW

About Us
At Challenger Security (NSW Master Licence: ), we are a leading company dedicated to safeguarding physical assets and infrastructure for our clients. With a commitment to excellence, we provide tailored security solutions to meet the unique needs of each client. As we continue to expand, we are seeking a skilled Client Service Manager to oversee our security operations in Sydney.
Responsibilities of the Role
As the Client Service Manager, your duties will include but are not limited to:

Lead and oversee the day-to-day operations of the physical security team, ensuring compliance with established protocols and procedures.
Develop and implement physical security measures and strategies to protect assets, facilities, and personnel.
Monitor security systems, such as CCTV, access control, and alarms, to detect and respond to security threats in a timely manner.
Conduct regular security assessments and audits to identify vulnerabilities
... Click here to view more detail / apply for Client Service Manager

An amazing new job opportunity has arisen for a dedicated Deputy Care Home Manager to an exceptional residential service based in the Tamworth, West Midlands area. You will be working for one of UK’s leading health care providers

This is a residential service for male and female adults which specialises in supporting people with Prader-Willi syndrome

**To be considered for this position you must hold an NVQ/QCF Level 3 or 4 in Health & Social Care or equivalent**

As the Deputy Care Home Manager your key responsibilities include:
• Ensure a smooth and efficient running of the service
• Support the Registered Manager by being responsible for key areas of service provision and in their absence being responsible for the overall service, including providing, managing and coordinating of support for residents
• Good understanding of budgets, along with the ability to manage rotas, lead a team of staff and be able to meet with internal and external stakeholders when required

The following skills and experience would be preferred and beneficial for the role:
• Have an understanding of person centred, needs-led and outcome based service
• Committed to quality care and service provision
• Able to work under pressure
• Able to maintain confidentiality
• Demonstrable and proven managerial experience within a similar role and to have had responsibilities for the management and supervision of a staff team

The successful Deputy Care Home Manager will receive an excellent salary of £13.00 per hour and the annual salary is £27,040 per annum. This exciting position is a permanent full time role working 40 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
• Enhanced disclosure cost coverage
• Comprehensive induction and commitment to ongoing training
• 28 days annual leave including bank holidays
• Online benefits and cash back rewards
• Cycle to work scheme
• SMART Childcare Vouchers
• SMART Pension option

Reference ID: 4900
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

*Roles & Responsibilities*

Seeking talents and professionals who are experienced with Client Relationship and Customer Service to join our team at The Gentle Vet!

Whether you’re an experienced client relationship professional, an operations tour de force, or simply a people-oriented person with a heart to serve, The Gentle Vet will always be an open door for you!

We offer competitive remuneration and the chance to work in an environment with our companion animals.

We aspire to provide dynamic customer service and exceptional hospitality, and ensure our patients and clients receive the very best care whilst with us.

*Main duties:*

Client Relationship Professionals are important members of today’s modern veterinary team. They work alongside veterinary surgeons and veterinary nurses to create and maintain optimal client experience and good service, upholding the team ensuring client's expectations are met, and the wellbeing of the patients is paramount.

Here are some of the key duties for this role:

· Greet and welcome patients and clients as soon as they arrive at the clinic

· Attend to incoming enquiries and triage on patient's medical conditions on phone, Whatapp and email

· Provide basic and accurate information in-person and via phone, Whatsapp and email

· Manage and plan appointments according to client and patient's best interest

· Liaise between medical departments with discretion and professionalism

· Assist with admissions/treatment as per protocols

· Receiving and verifying payments

· Liaising with courier services and laboratories to ensure that samples are delivered and collected on time

*Requirements:*

· Diploma and Degree holders are welcome

· Minimal 3 years of customer relations, customer service or hospitality experience

· Animal lover

· Good communication skills, fluent in spoken & written English

· Knowledge in animal health care or relevant working experience is an advantage. Training will be provided.

· Responsible, good interpersonal skills and able to work under pressure

. Part-time or Full-time positions

*Offer:*

· Competitive Salary

· Medical Insurance

. Performance bonus

If you think you could be the right person for this job, enjoy working with people and animals, please send us your resume and availability details to contact@thegentlevet.sg Personal data collected will be used for recruitment purpose only.

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team

E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for a Customer Insights Manager to uncover meaningful actionable insights to create a better shopping experience for the buyers, including cancellation, order fulfilment and aftersales processes.

Roles and Responsibilities:

1. Collect and analyse customer data from various sources such as surveys, interviews, social media, CRM systems, and market research.

2. Use data analysis tools and techniques to identify trends, patterns, and correlations within the data.

3. Understand and provide recommendation to our customer segmentation models to better understand different customer groups and their preferences.

4. Map out the customer journey across different touch points and channels to identify pain points and areas for improvement.

5. Work with stakeholders to identify strategies for enhancing customer experience at each stage of the journey.

6. Doing market trend / benchmarking research and analysis of customer analysis data.

7. Working closely with User Research teams to produce research (both quantitative and qualitative; both in-house and commissioned).

8. Provide thoughtful insights and ideas that can be translated into new initiatives to improve customer experience through the synthesis of existing customer insights, market intelligence and operational data.

9. Create reports to communicate insights to key stakeholders, including senior management.

10. Support the project team in developing new projects from research to ideation.

11. Organise and lead routine NPS reviews with stakeholders from different relevant domains, including analysis of NPS data and customer feedback to expose business operation issues and identify owners of solutions.

Qualifications

Minimum Qualification

1. Minimum 3 years experience in relevant fields of consulting, analytics, market research. 2. Bachelor's degree or equivalent practical experience.

3. Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and driving actions.

4. Passion for customers and effective at designing and implementing experience KPI's and other measures.

Preferred Qualifications

1. Experience in eCommerce or marketplace platform.

2. Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.

3. Expertise in project design, communication skills, driving for results and managing changes.

4. Ability to advocate and influence.

5. Able to navigate through ambiguity and a fast changing environment, proven track record to thrive in a matrix environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

The Customer Project Manager is accountable for an external customer programme (collection of projects managed together for business benefits) or project for an assigned product and / or service scope. Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality. Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance. End-to-end project planning and risk and opportunity management.

Customer Project Management (CPM) ensures customer projects / programmes are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.
Responsibilities:
• Manages customer programme (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.
• Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO)
• Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
• Assures consistency among project financial, product and service forecast activities.
• Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
• Project Resource , financial planning responsibility.
• Co-ordinate a team of Architects, Implementation engineers & testers for deployment of CA focused solution.
• Ensure all customer documentation are timely submitted as per contractual requirement.
• Ensure integration, testing & acceptance is completed as per Nokia standards & Customer requirement
Required Skills:
• Key Product knowledge expected – any vendor Firewall, DNS & Security products, NAC, NIAM, NCM. Core products CMM, CMG, Cloud CBIS, NCS
• Should have managed projects with above nodes for a min of 6-8 years.
• Experience in OSS,Core Project deployment and/or Cybersecurity deployments.
• Experience on cloud based VNF, CNF implementation an advantage.
• Experience on Nokia internals tools for resource management, Financial planning,Project reporting is needed.
• Ability to work through technical & non-technical escalations.
• Excellent communication & presentation skills needed.
• Excellent Team player, manage virtual teams & problem solver mindset.
• Attention to details as Enterprise customer have in depth design & testing practices

Deputy Care Home Manager - Required at Castor Lodge in Castor near Peterborough PE5 7BD - Part of The Country Court Family
Hours: 40 Hours per week, working weekends on rota
Castor Lodge located in the village of Castor near Peterborough provides a warm welcome as soon as you set foot through the door. The home has been designed for residents living with dementia in mind and incorporates themed areas to facilitate meaningful activities for residents including its own pub, hairdressing salon and nail spa, corner shop and café bistro not to mention the beautiful outdoor spaces, for relaxation.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.

Salary £32,000 per annum

Hours per week: 40

Shift Details: 9 am -5 pm

Location: Silvermere Care Home, in Cobham

At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development and offer a range of apprenticeships, and cover the cost of your Blue Light Card so that you can enjoy a wide variety of retail and leisure discounts.

We are seeking a well-organised, enthusiastic and dedicated individual to join our friendly, award-winning team as Customer Service Manager.

ABOUT THE ROLE

Your focus as Customer Service Manager will be to Support the Manager by taking the lead on the sales process, and coordinating all admissions and discharges with the home administrator.

Other responsibilities include:

• Greeting people politely and professionally whether in person or by telephone.
• Ensuring Front of House team answer the phone in line with Company policy.
• Managing the process of show rounds and train staff team to manage to the expected standard.
• Undertaking competitor analysis to ensure accurate data within the local market.
• Supporting the Home Manager to implement local marketing strategy.

This list is not an exhaustive list of the responsibilities, and other tasks and responsibilities may be allocated to the role which are appropriate for the skills and experience expected in this role.