Total 4,958 quality manager job vacancies in Customer Service category in Malaysia

We are looking for a Deputy Care Home Manager for one of our clients in the North Essex region. They are a residential care home that cares for older people and is located just outside of Harwich. You will be responsible for leading and managing the home, alongside the Registered Manager, ensuring the delivery of high-quality care for their residents.

As the Deputy Care Home Manager you will:

- Oversee the day-to-day running of the home, including staff management, budgeting, and administration
- Implement and monitor improvement plans to address any areas of concern or underperformance
- Ensure compliance with all relevant policies and procedures, including safeguarding, health and safety, and infection control
- Provide personal care and support for the residents, respecting their dignity, preferences, and choices
- Communicate effectively with the residents, their families, and other professionals
- Participate in staff meetings, training, and development
- Liaise with the senior management and external agencies, such as CQC, local authorities, and health services

To be successful in this role, you will need:

- NVQ Level 3 or above in Health and Social Care or an equivalent qualification
- Experience of working as a deputy or home/service manager or a similar role, in a residential care home
- Experience of leading and managing a team of staff
- Knowledge of person-centred care, older people care, and best practice
- Ability to work flexibly

In return, this organisation will offer:

- A competitive salary of up to £40,000 per annum
- A comprehensive induction and training programme
- A supportive and friendly work environment
- Opportunities for career progression and development
- Bonus' for turnaround of key areas of the business


If you are interested in this role, please send your CV or alternatively, give us a call to discuss further on 01206 372130.

If this role is not quite for you, please still give us a call, and we can have a confidential discussion around your career.

We look forward to hearing from you!

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An outstanding new job opportunity has arisen for a dedicated Care Home Manager to manage an excellent care home based in the Cirencester, Gloucestershire area. You will be working for one of UK’s leading healthcare providers

This a purpose-built care home environment has been specifically designed to support the needs of older people including those with dementia, from aiding memory in day-to-day living and reminiscence therapy, to reinforcing personal identity and navigating around the home

**To be considered for this position you must hold an NVQ/QCF Level 5 in Health & Social Care**

As a Home Manager your key responsibilities include:
• You’ll be committed to providing the exceptional quality of care that we are renowned for
• Motivating and leading your team to deliver the high standards of care our residents deserve
• You’ll create a culture where professional and personal development is recognised and rewarded
• To draw on your strong business and sales background to drive the home forward, increase occupancy and build lasting relationships with a range of stakeholders

The following skills and experience would be preferred and beneficial for the role:
• Experienced care home manager with a strong knowledge of CQC regulations
• Strong commercial awareness and business acumen
• Experience in marketing and increasing occupancy
• A supportive and caring leader who empowers their team to always do their best
• You’ll also be committed to promoting and developing the highest standards of care

The successful Care Home Manager will receive an excellent salary of £65,000 per annum. This exciting position is a permanent full time role working 37.5 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
**OTE of £70,000**
• Competitive remuneration package
• 25 days holidays plus bank holidays
• Company pension scheme
• Company sick pay
• 25 days holiday plus bank holidays
• Support with your continual professional development
• Access to a specialist internal and external training
• Blue light care giving you discount on shopping, holidays, cinema, dining, days out and much more!

Reference ID: 6644
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

The Programmatic Customer Success Manager will support the Customer Success team to provide exceptional service and value realization to our programmatic buy-side clients, with a core focus on agency trading desks and advertisers in-house programmatic teams. The Programmatic Customer Success Manager will partner with Sales and Customer Success to successfully activate new programmatic revenue while retaining and growing the existing client portfolio. They will also be responsible for increasing the clients’ adoption of Integral technology, maintaining strong relationships, and ensuring that client campaigns meet goals and objectives. The primary focus of this role is to activate, retain and grow long-term programmatic client revenue in support of the overall success of the company.

This role will suit a Customer Success Manager who is passionate about making an impact, driving ROI for their clients. Our Customer Success team prides itself in assisting Advertisers and Agencies alike in making informed decision on their Digital Media planning and spending. To succeed in this role, you will need to forge strong connections by establishing productive and trusted relationships with key stakeholders across multiple organisations.

This role offers potential to gain in-depth experience of the verification space within the advertising industry. With this knowledge you will be empowered to support your clients’ Digital Media strategies, advocating the best use of IAS products, and contributing to mutually successful relationships.

What you'll do:

Account Management

• Act as the lead point of contact for all programmatic matters specific to assigned clients, providing problem resolution and escalations in a timely manner
• Ensure successful activation, upselling and retention of our solutions within a programmatic environment, according to client needs and objectives
• Work closely with Sales and Customer Success in ensuring that the activation of IAS programmatic products is carried out in sync with the overall account strategy and in accordance to client’s specifications, also providing necessary dashboard access and reporting
• Complete and manage special projects as assigned by management
• Work with strategic accounts to deliver training, lunch and learn sessions, Industry trends and Analysis
• Act as the Client champion for product feedback
• Attend clients or business meetings when needed

Value Realisation

• Develop a trusted advisor relationship with key client stakeholders and executive sponsors, asking pertinent questions to influence performance
• Attain a thorough understanding of assigned client’s goals, industry trends and best practices
• Build a solid understanding of IAS products and processes to assist clients drive business value and ROI on their Digital spending
• Collaborate with other internal departments on joint processes towards increased customer satisfaction
• Enhance clients’ (including DSPs) understanding of Integral products, methodologies, and general ad-verification industry knowledge.
• Conduct regular quarterly / monthly reviews with key clients

Commercials

• Forecast and track key account metrics
• Own adoption and renewal of IAS services
• Actively manage the client relationship and their lifetime value across assigned portfolio
• Deliver Account plans to recognize revenue opportunities and growth
• Identify and grow opportunities within accounts, and collaborate with sales teams to ensure growth attainment
• Identify at risk opportunities and work with internal and external stakeholders to build solutions

What you'll need:

• Proven experience in a client-facing role within a trading desk, in-house programmatic buying team or demand side platform
• English essential, fluent in Mandarin would be an advantage
• A service-oriented ethos with a strong strategic commercial mind-set and a keen understanding of AdTech, SaaS or MarTech.
• Experience managing, consulting and negotiating with FTSE 100 corporations with an excellent track record retaining and growing portfolio.
• Strong analytical skills, with the ability to identify business questions, analyse data, draw conclusions, and develop actionable recommendations.
• Exceptional organisational skills, with a proven track record of successfully managing projects to completion
• Comfortable in a fast-paced, entrepreneurial and rapid-growth environment. Ability to work independently as well as part of a team
• Microsoft Office proficient. Experience using SFDC, Gainsight or ToTango will be advantageous

Job Description

Key Responsibilities

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.

Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.

Ensures customer satisfaction with Company service and system performance.

Interviews, hires, and trains customer engineers as necessary to support regional business.

Ensures employee satisfaction through:

- communication of business progress and all related action.

- setting goals and controlling achievements.

- establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

Achieves guaranteed up time and other parameters as sold to customers.

Promotes quality improvement processes to:

- reduce cycle time

- drive continuous improvement of technical performance

- empower the work force

Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

An amazing new job opportunity has arisen for a dedicated Deputy Care Home Manager to an exceptional residential service based in the Tamworth, West Midlands area. You will be working for one of UK’s leading health care providers

This is a residential service for male and female adults which specialises in supporting people with Prader-Willi syndrome

**To be considered for this position you must hold an NVQ/QCF Level 3 or 4 in Health & Social Care or equivalent**

As the Deputy Care Home Manager your key responsibilities include:
• Ensure a smooth and efficient running of the service
• Support the Registered Manager by being responsible for key areas of service provision and in their absence being responsible for the overall service, including providing, managing and coordinating of support for residents
• Good understanding of budgets, along with the ability to manage rotas, lead a team of staff and be able to meet with internal and external stakeholders when required

The following skills and experience would be preferred and beneficial for the role:
• Have an understanding of person centred, needs-led and outcome based service
• Committed to quality care and service provision
• Able to work under pressure
• Able to maintain confidentiality
• Demonstrable and proven managerial experience within a similar role and to have had responsibilities for the management and supervision of a staff team

The successful Deputy Care Home Manager will receive an excellent salary of £13.00 per hour and the annual salary is £27,040 per annum. This exciting position is a permanent full time role working 40 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
• Enhanced disclosure cost coverage
• Comprehensive induction and commitment to ongoing training
• 28 days annual leave including bank holidays
• Online benefits and cash back rewards
• Cycle to work scheme
• SMART Childcare Vouchers
• SMART Pension option

Reference ID: 4900
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Interested
















Sports Parc Centre Manager


NSW, The Parc at Howzat - Cooks Hill 2300


NSW, Newcastle, The Parc 

Attention indoor sports managers
A great opportunity for full time work in a fast growing organisation
  About Sports Parc   A large indoor sports facility focusing primarily on soccer, netball and basketball. The Sports Parc facility - Formally known as Howzat - has been a big part of the Newcastle community for many years.   The Role   An exciting opportunity for an experienced indoor sports manager   Key Accountabilities

Achieve budgeted sports competition registrations
Achieve budgeted court usage outside of competitions
Achieve budgeted school group bookings
Look for an implement innovative ways to draw income in







... Click here to view more detail / apply for Sports Parc Centre Manager

Job Details:

-Location: Network Rail, Derby, DE23 8JQ (Additional location in Doncaster) - Hybrid working

-Contract: Permanent, Full time, 37.5hrs/week

-Hours: Monday-Friday, 8:30am-5:00pm



Ready to take the next step in your management career?

We are seeking a Service Support Manager to build relationships and positive rapport with contract clients, complete audit inspections and review performance of delivery against the Service Level Agreement and Cleaning Specification. You will manage and implement cleaning employee wages, performance and absence, alongside delivering exceptional Health & Safety compliance, following the clients statutory Fire and Safety regulations to mitigate potential risks.

You should be capable of effectively managing and ensuring excellent service delivery to various client contracts over an agreed geographical area within an agreed compliance and company policy & procedures in relation to HR, QHSE, RTW, Vetting, and Contract Compliance.

You should have excellent management skills including strong organisation and time management abilities, paired alongside great customer service skills to liaise with clients effectively. You should have a flexible and adaptable approach to workload, ensuring client expectations are met.

The ideal candidate will have a full UK clean drivers license - a company car is provided in this role - and previous management experience in managing soft services/cleaning within facilities management. Excellent customer service with good communication skills and a good understanding of written and verbal English. IT literacy in Microsoft packages but especially Microsoft Office. A Health and Safety IOSH qualification is also desirable.

Service Management Contribute to the development of the GM SDE services. Responsible for the day to day service delivery of the SDE services. Identify emerging risks and issues relating to the operational aspects of the SDE model and develop mitigation strategies. Ensure that Health Innovation Manchester provides a professional and responsive SDE service to all clients and partner organisations. Act as chair for any relevant SDE meetings. Be the senior lead on the delivery of a range of SDE operational activities and services to agreed time, quality, and budget. Responsible for the budget, income and expenditure for services delivered through the SDE service area. Track progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks, and concerns with the relevant stakeholders. Conduct audit on programmes of work to ensure progress of delivery and outcomes. Interface and interact with other service areas. Reporting & compliance Provide service reports for GM and regional governance. Responsibility to maintain appropriate documentation through all phases, providing these promptly to the GM SDE Product Director. The post holder will contribute to the accreditation of the GM SDE by working with the service leads to develop policies and procedures. Ensure compliance with all confidentiality, governance and information governance requirements. Produce regular reports on project progress to Health Innovation Manchesters requirements and commissioners. Contribute to the production of Health Innovation Manchesters related literature including standard operation procedures and policies. Communications Work closely with the HInM communications and engagement service group to ensure the operational plans are acceptable to public, stakeholders and users. Foster a culture of accountability, collaboration, and continuous learning within the programme. This includes within the service lead areas and other workstreams. Analyse, summarise and present highly complex, information from a wide range of sources to groups or staff members. Build and maintain strong communication links with key associates, ensuring regular contact with internal and external stakeholders which may involve highly complex, sensitive, contentious, and confidential issues. The post holder will be expected to attend stakeholder meetings, conferences, seminars exhibitions training events, etc. as necessary. Manage junior members of staff within team as required, develop training, conduct appraisals etc., Engagement & planning Co-design service delivery and commercial solutions that underpin and ensure successful delivery of the GM SDE environment. Engage with critical stakeholders, leading or supporting the coordination of workshops and ensuring any risks to programme delivery are identified promptly, escalating any issues. Maintain an awareness of industry best practices, strategy and plans from relevant networks and feed in learning to the GM SDE. Establish and maintain strong relationships with key stakeholders to facilitate the exchange of information and garner support for the programmes initiatives. Ensure that the perspectives, needs, and preferences of patients and the public are considered in service planning, design, and implementation. Ensure that projects are established in line with best practice using industry standard methodologies, programme and project plans that are relevant and appropriately scaled, clear identification of critical paths and regular reports. Contribute to business cases, options appraisals, cost-benefit analysis, and impact assessments in support of specific programmes, projects, and assignments. Engage with Health Innovation Manchester Programme Managers, and key external stakeholders to ensure our service offering meets their current and anticipated requirements. Participate in relevant internal and external working groups/projects and services to provide project, complex, advice, and expertise. Assist with the production of proposals for potential clients. Assist with the planning and delivery of events (marketplace events, training events and other meetings). Assess opportunities, new methods, products, or developments, formulating and agreeing proposals and policy documentation that will contribute to overall improvements in clinical and business processes via the use of digital tools and technologies. Contribute to own personal development and that of the wider team.

Position : Service Manager SEA

Location : Singapore (On-site)

Reports to : Country Sales Manager, Singapore / Chief Operating Officer

JOB PURPOSES

To develop and maintain resources, procedures and working environment that enables the Service Department in Singapore, Malaysia and Indonesia to reliably achieve its primary goals. These goals include:

1. To provide SML clients with service support to ensure a positive image for SML that will encourage new and repeated sales.

2. To meet the expectation of our suppliers (CSI and DQP ratings) to place SML Service as the best service provider in the region.

3. To operate as efficiently and economically as possible while not neglecting customer service

4. To provide a safe and stable work place for all service staff through the creation and monitoring of Service SOPs.

KEY RESPONSIBILITIES

1. To manage the daily operations of the Service Department to ensure that required work is completed to a high standard, at a profit and in an efficient manner within pre-agreed financial budgets.

2. To monitor the running costs of the Department and implement plans and financial budgets as part of the ongoing management of the Department.

3. To oversee the operation of service teams across the region (Singapore, Malaysia and Indonesia) monitoring the progress of their service work to ensure the smooth and effective functioning of these teams.

4. To assess and evaluate our existing practices across the region. Identify deficiencies and implement plans to enhance the quality, efficiency and effectiveness of our service.

5. To establish, implement and review standard operating procedures to standardise practices in dealing with suppliers and agents and to define the various activities carried out by technical staff in the course of their duties.

6. To implement and maintain health and safety standards to ensure compliance with the laws and regulations of the region.

7. To establish and maintain a customer service index system to ensure that any faults reported by clients are recorded properly and resolved efficiently and effectively.

8. To work in close collaboration with shipyards in addressing warranty claims, assessing reported fault or defect and administering warranty for clients.

9. To undertake other tasks and activities related to the business of the company as shall be reasonably requested or directed from time to time.

JOB REQUIREMENTS

- Trade school training with certification in at least one of the following disciplines:

* Diesel Mechanics

* Electrics (AC & DC)

* Refrigeration / Air conditioning

* Shipyard engineer

- Experience in Sanlorenzo, Bluegame, Swan, Fairline and Axopar is an advantage.

- Broad understanding of the various systems on modern pleasure vessels, including mechanical and electrical systems, fresh, grey and black water systems, air conditioning and refrigeration systems, hydraulics etc.

- Goodcommand of written and spoken English, including the ability to read and understand service manuals and wiring diagrams, to work with technical and service documentation and to act on emailed instructions from shipyards, suppliers and relevant parties

- Proficient in MS Office applications with excellent computer and internet skills

- At least Five (5) years of experience in customer service, preferably in the marine industry

- At least three (3) years of experience in managerial position with exceptional organisational and supervisory ability

- Leadership ability to coach team members on technical issues on board and deliver appropriate testing/analytical data and reliable technical assessments of any problems arising

- Culturally sensitive to local conditions abiding by the customs and standards of local community and maintain good relationships with clients, fellow staff and contractors

- Engaging and confident interpersonal and communication skills with people at all levels

- A passion for customer-focused service and a drive to succeed and be the best

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge ? big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post ? www.tollgroup.com


Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enables Toll with the right technology foundations and business systems to grow the business and support our customer's needs.

The Opportunity:
We?re hiring an IT Service Delivery Manager at Toll Group based in Sydney Olympic Park with hybrid working flexibility! This is a key influential position that spans across multiple applications and technologies.  
Reporting directly to ... Click here to view more detail / apply for IT Service Delivery Manager

Field Care Manager

Permanent

Up to £26,315pa

BLACKPOOL

We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity. You can help us to grow and develop in an exciting business that puts people front and centre of everything we do.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

We are looking for a dynamic and independent care professional with solid quality and standards experience and a flexible, can-do attitude to join the Blackpool as their Field Care Manager.

As an integral part of the branch team this is a role with plenty of scope to contribute to the success of the business.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Reporting to the Branch Manager your role will include:

The role of Field Care Manager is to working under the direction of the Branch Manager, implement systems to ensure that a domiciliary care service is delivered meeting and exceeding legislative standards, and in accordance with company equal opportunities and health & safety policy.

MAIN RESPONSIBILITIES:

This involves the following major responsibilities.

• To undertake domiciliary care risk and manual handling assessments on new clients/service users prior to the provision of a domiciliary care service (or within 2 working days in exceptional circumstances) with regard to the potential risks to service users and workers associated with delivering the package of care, and to ensure that the assessment is updated annually or following any significant change, whichever is sooner. For individuals who are self-funding, undertake a care needs assessment appropriate to the level of support requested including risk and manual handling assessment.
• To maintain an effective system in consultation with the Care Planner and Branch Manager for quality assurance management based on the outcomes for service users, in which standards and indicators to be achieved are clearly defined and monitored on a continuous basis, ensuring that all service users and their carers are consulted about the care service including:

- At least one quality monitoring telephone call to all service users quarterly to monitor the performance of care workers.

- At least 4 spot checks annually on care workers attending client/service user domiciliary care assignments to monitor the performance of the care workers and the outcome of the care service.

- Attend Social Services client reviews as required within service specifications.

• To meet domiciliary care workers formally on a one to one basis for the purposes of direct supervision at least quarterly and keep written records on the content and outcome of each meeting. With the consent of a service user, at least one of these meetings to incorporate direct observation of the care worker providing care to the service user with whom they regularly work.
• To meet domiciliary care workers annually to conduct an overall appraisal of their standard of performance identifying training and development needs and keeping written records of the content and outcome of each appraisal.
• To facilitate quarterly team meetings for care workers and to prepare an agenda and maintain minutes from the meetings.
• To manage a Team of Field Care Supervisors with daily duties
• To assist the Care Planner and Branch Manager with the delivery of a carer assistants development and training programme to ensure members are able to fulfil and meet the changing needs of clients and service users.
• To assist the Care Planner and Branch Manager within a recruitment programme to build capacity and ensure contingency within the service.
• To participate in an on-call roster providing and co-coordinating cover for unplanned absence to maintain the service.
• Act appropriately in emergency situations, reporting incidents whilst respecting client/service user's sensitivity, privacy and confidentiality and respond to crisis situations effectively by summoning appropriate assistance e.g. GP/District Nurse/Emergency Services.
• To apply good practice and report any/all suspicion of abuse of any kind in accordance with procedure and to understand and respect confidentiality and data protection policy within delivery of services.
• To meet weekly compliance targets agreed with the Care Planner and Branch Manager and produce a weekly log of compliance activity.
• Assist with the on-going review of service provision and change working methods in accordance with agreed strategy.
• To undertake duties appropriate to the scope of the position as may be required from time to time.

GENERAL RESPONSIBILITIES:

• Occasionally support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

KEY ATTRIBUTES/KNOWLEDGE/SKILLS/EXPERIENCE:

• Experience of supervising/ managing others
• Smart and professional appearance.
• Articulate with the ability to put across ideas succinctly and clearly (good communication skills)
• Excellent assessment skills
• Holding a valid UK driving licence and access to a car is desirable, however other travel arrangements are possible and will be taken into consideration
• Ability to work on own initiative - self-starter, able to prioritise tasks and manage time effectively.
• Good team player
• Willingness to embrace change
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing & Care's values

#INDHP24

Please note:

As a private provider of Homecare in the UK, Prestige Nursing & Care are not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment Visa at this time.

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

Job Description:














As the Customer Development Manager  you will be accountable for delivering business segment objectives and to share customer volume by delivering sales strategic objectives at the lowest possible cost. You will also be responsible for developing and implementing comprehensive customer business plans to deliver annual operating plan.

What are we looking for?

Prior customer facing sales experience preferred
Natural drive for results and a high desire to achieve success in a team environment
Support the Mars Petcare Strategy in Action and the Strategic Channel prioritisation that has been established within the Sales organisation
Play a critical role in delivering growth opportunities and improvements
Proven ability to implement category strategies both with customers and a field level



What will be your key responsibilities?

Manage new line and promotional submission forms
Performance reporting including routinely evaluating performance and investment using various data platforms to deliver optimised solutions for Mars and
... Click here to view more detail / apply for Customer Development Manager

New Project based opportunity for a specialised subject expert to provide advice and service excellence within the FMH faculty
Utilise your exceptional customer service skills to support academic managers to navigate university systems
Full-time fixed term for 12 months (with the potential to extend), based at our Camperdown Campus with a Base Salary $95,860 + 17% superannuation


About the opportunity The University of Sydney is now placed equal 19th globally in the highly regarded 2024 QS World University, jumping 22 places from last year. Our graduate employability is 1st in Australia, and 4th in the world; our subject rankings in Medicine are rated 1st in Australia, and 18th in the world. The Faculty of Medicine and Health has been designed to enable innovation, excellence and strategic vision in teaching, research, and clinical practice not only in medicine and health, but in all of the areas in which we operate. We
... Click here to view more detail / apply for Manager Support Officer

About the Company:
RDO Equipment is one of the worlds largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment. RDO proudly employs more than 850 staff, and operates out of 29 dealership locations in metro and regional Australia, providing parts and service support for the agricultural, roads, civil construction, landscaping, mining and forestry sectors.
Our job is more than supplying equipment. We are a trusted business partner and we build customers for life. We play hard and fair in everything we do and are driven by a sense of achievement. Our dealer network is unmatched and our commitment to our customers unfaltering. In order to deliver this commitment, we seek like-minded people and work hard to support our staff to realise their full ... Click here to view more detail / apply for Service Manager

Our iwhub (centralised helpdesk) is at the heartbeat of our thriving 'Responsive Maintenance' arm at Ian Williams. Over the last few years our Property Service Business has grown significantly across our UK wide footprint, offering our people potential and exciting new opportunities.

Specifically, within our iwhub helpdesk a new Customer Experience Manger position has been created. Bolstered and supported wholeheartedly by the Business Solutions Manager and Senior Leadership team, this role will have an integral responsibility to create and implement a robust and first-class customer experience journey and complaints handling process.

Do you care about getting things right? Do you want to make an impact on a business? We seek a solution focused, empathetic and pragmatic individual who cares deeply about creating and providing an effective, smooth, and impactful customer service journey to our housing customers.

This is an exciting time to be joining our new era of customer excellence and Tech for good approach.

Benefits:


Be part of our annual company profit share (12% of base salary achieved last year)
Let us help you prepare for your future with an employer pension contribution of up to 7%.
31 days paid holiday (including bank holidays), but you may want longer or less, so buy up to 5 days or sell up to 3 days per year.
Ongoing training and development opportunities within the iwhub
Life, Medical and Permanent Health Insurance
Wellbeing at work. Access to an employee assistance programme to support your health and wellbeing, as well as free legal and financial advice.


We offer our iwhub employees a modern, spacious, and open plan office with easy public transport access (train & buses) and onsite parking for drivers. The office also offers a fully equipped kitchen with facilities, comfortable and private break out areas, as well as a designated prayer room for worship.

The Customer Experience Manager

Your first task will require collaboration with the business. You will be talking to our Stakeholders, our Managers our Customer Liaison Officers and our Clients and Customers, to really immerse yourself in how we deliver our repairs service currently. From this you will collate and build a robust complaint handling framework, focused on customer excellence and resolution, all in accordance with Government Legislation.

Further responsibilities will involve:


Continual improvement to our Customer Service engagement through strategic design and implementation of a robust framework and processes
Reviewing, developing, and implementing a plan to advance the way in which our operational teams can engage with our customers effectively.
Managing complaints from inception to conclusion providing root cause analysis to the relevant department creating a clear plan to avoid reoccurrence.
Providing feedback and development to customer service teams to ensure effective services to mitigate complaints.


What will you bring as a Customer Experience Manager?


Demonstrated complaints handling experience at a Senior or Managerial level. Having obtained this from an FM, Maintenance and regulated service focused industry is important.



Proven experience of implementing a new ‘way of working,’ this could involve a new system role out, new process implementation OR both. Perhaps you have worked as a Business Analyst or Project Manager as part of your role previously? These skills will be vital to the success of the Customer Experience Manager
Systematic, logical, organised, solution-focused and customer centric – you will describe yourself as possessing all these traits.
Excellent IT skills with a flare for technology. This will be an integral part of implementing a new complaint handling system.
Impeccable communication skills. A genuine ‘people person’ who can listen effectively and deliver messages appropriately to their audience.


Additional Benefits include:


Annual pay reviews
Enhanced maternity/ paternity pay.
Trade discounts from our preferred suppliers for you and your friends and family
Specsavers vouchers
For information on all other additional benefits, please visit our website.


About Ian Williams Ltd.

Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages.

We reserve the right to shortlist prior to the closing date based on application volumes.

Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. 

Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.