Total 17 information technology job vacancies in Customer Service category in The United States of America

Brand Ambassador x2pax - Salary up to $4,000 (1-2yrs contract)

Location: Redhill (Brand Car Showroom)

Working hours: 10am-6pm (5 days week including weekends) [Rotating shift]

Responsibilities:

• Greeting customers upon arrival and offering refreshments or assistance.
• Station at the reception desk, point where sales journey start.
• Leading customers to meet with sales representatives.
• Maintaining a presentable showroom, ensuring that customer areas are clean and welcoming.
• Assisting in promotional events or activities related to customer experience.
• Problem Solving

Additional information:

• OT will be notified beforehand
• Uniform will be supplied
• Fluent English & Mandarin
• Looks professional/presentable
• Min. Diploma

Contact Sherry @ 9678 1476 or email your resume to sherry.tan@achievegroup.asia

Job Description:

• Preparation for opening and closing of restaurant and retail space.
• Welcome customers and bid farewell as they leave the restaurant.
• Help customers to settle down and advise on ordering system.
• Answering queries regarding services, menus, offers or any other product related queries.
• Serve food to customers in an effective and polite manner.
• Assist kitchen staff whenever required.
• Clean tables after customers have left and clearing dishes throughout customers dine in.

This job has the following work schedule:

• Retail hours
• 5.5 days / week
• Overtime
• Parkway Parade

Benefits & Perks

This job has the following benefits:

• Medical coverage
• Employee discounts
• Training & professional development
• Paid overtime
• Paid sick leave

We regret only short-listed candidate will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

YOUR SUCCESS IS OUR ACHIEVEMENT!

EA License No: 05C3451

EA Personnel Reg No: R23113395

Ashley Soo Li Kim

Job Summary:

The Service Delivery Manager will lead and manage the transition of IT services, processes, and projects, ensuring a smooth and efficient changeover with minimal disruption to operations.

The role will involve working closely with various stakeholders, including client project teams, and senior management, to deliver successful transitions that meet business objectives.

Key Responsibilities:

• Develop comprehensive transition plans, including timelines, milestones, and resource allocation.
• Manage the execution of transition plans, ensuring adherence to timelines and budgets.
• Collaborate with clients, project teams, and senior management to understand transition requirements and objectives.
• Communicate progress, risks, and issues to stakeholders, providing regular updates and reports.
• Identify potential risks and develop mitigation strategies to address them.
• Monitor and manage risks throughout the transition process.
• Manage and allocate resources effectively to meet transition objectives.
• Develop and implement change management plans to support smooth transitions.
• Ensure that all stakeholders are prepared for and can adapt to changes.
• Monitor the performance of transitions against defined success criteria.
• Obtain the sign off from client after transition is completed.

Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• Proven experience in managing IT service transitions / IT Delivery manager / Service Delivery Manager or similar projects is Mandatory.
• Strong project management skills, with experience in using project management tools and methodologies.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Strong analytical and problem-solving abilities.
• Relevant certifications (e.g., PMP, ITIL) are a plus.
• Experience working with government projects would be a plus

Job Summary:

The Java L2 Support Engineer will provide second-level support for a local government application systems developed in Java. This role involves troubleshooting, diagnosing, and resolving technical issues, ensuring the stability and performance of applications, and collaborating with other support levels and development teams to maintain high-quality service delivery.

Requirements:

• Provide timely resolution of incidents and service requests related to Java-based government application systems.
• Investigate, diagnose, and resolve technical issues, ensuring adherence to service level agreements (SLAs).
• Analyze recurring incidents to identify root causes and implement permanent solutions.
• Document known issues and workarounds to aid in quicker resolution of future incidents.
• Monitor application performance and system health, using monitoring tools and logs.
• Perform routine maintenance tasks, such as patching and updates, to ensure application stability and security.
• Share knowledge and best practices within the support team to foster a collaborative learning environment.

Technical Skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 3-5 years of experience
• Proven experience in a technical support role, specifically with Java-based applications.
• Strong knowledge of Java Development Kit (JDK) 8.
• Familiarity with database management systems (e.g., Oracle 19C) and SQL.
• Experience with application servers like Redhat JBOSS EAP V7.2.9, Weblogic 12, and IIS Proxy Server.
• Understanding of ITIL processes and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Relevant certifications (e.g., ITIL, Java) are a plus.

Working Conditions:

Focusing rotating shifts

“Support Hours” means hours from 7.30am to 7pm from Mondays to Fridays, with Saturdays, Sundays and Public Holidays excepted (following Singapore’s calendar)

Technologies that will be used for this project

Frameworks:

• Spring MVC (Java Web Application)
• Hibernate 5.1.10 (For persistent layer)
• Aspose Total Java 23.10
• Syncfusion UI Components 16.3.22

Job Scheduler:

• Quartz Job Scheduler 2.2.3

Application Servers:

Intranet:

• Redhat JBOSS EAP V7.2.9
• BPM Servers

Intranet/Extranet:

• Weblogic 12
• IIS Proxy Server

Database:

• Oracle 19C

Working hours: 8.30am – 6pm (Mon - Fri)

Location: Raffles Place

Job Description
•  Provide front desk duties to clients at the Concierge and main reception by greeting, welcoming, and directing clients to assigned meeting rooms
•  Maintain a welcoming, professional reception area which reflects the company’s image
•  Provide front desk service to clients and internal staff
•  Managing and maximising the meeting room resource in booking system
•  Assist external/internal clients and walk-in with general enquiries
•  Maintain conference rooms booking and coordinate reservations via Converge platform
•  Operate switchboard and direct phone calls to appropriate staff
•  Assist with taking and serving beverage orders
•  Perform additional tasks as needed by local office, for example
o  Coordinate security procedures, including issuing security badges to new hires and visiting colleagues from other countries
o  Assist with urgent printing request walk-in at the counter
o  Monitor executive toilets behind reception counter and coordinate with janitors to ensure the cleanliness
o  Liaise with building management for ad hoc office maintenance requests
o  Coordinate name card printing requests with external printer
o  Provide backup support to mailroom during their break (eg. receive/send deliveries at reception counter)
o  Other simple administrative tasks as assigned by manager

Contact me @ 9616 0829

ACR Tier 1 functions and responsibilities (not limited)

1. Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)

• 1st level troubleshooting of in supported systems
• i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
• Security event monitoring
• Server and network availability and performance monitoring
• Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]

2. Record and manage all transactions/ cases in Service Management System

3. Broadcast notifications to the relevant parties

4. Provide timely status update, follow up on cases escalated until closure within the service level agreement.

5. Ensure daily tasks are executed according to the Standard Operation Procedure

Customer Service Officer (Logistics)

Working Location: Ubi

Working Hours: Office Hours

Job Description

• Preparation of shipping documents for land/sea import/export
• Collaborate across teams including sales, logistics and planning for customer service strategies
• Oversee the order management process, including order entry, processing and shipment
• Handle high volume of transactions and coordination
• Resolve customer / sales complaints and issues
• Identify solutions and implement corrective actions for raised complaints and issues

Job Requirements

• At least a Diploma in any discipline with 1 year of relevant experience.
• Logistics knowledge and understanding of import/export preferred.
• Proficient in Microsoft Office tools

Interested candidates, please email your updated resume to Gareth Lim at: gareth.lim@achievegroup.asia to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

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EA License No: 05C3451

Customer Care Officer (1 Year Contract) x 8

(Convertible Contracts)

Working Location : North (Accessible by Yio Chu Kang MRT)

Working Hours : Mon – Fri, 8:30am – 6pm, Alternate Sat: Half day

Responsibilities

• Advise the employment of all related manpower in Singapore, handling claims and complaints regarding employment and related disputes etc.
• Maintain up-to-date knowledge of any new information or changes to ensure accurate advice are given to customers.
• Ability to work well in a fast-paced environment with constant introduction of new government policies and requirements
• Handle customer calls during crisis situations and build rapport with the callers and report to supervisors for further action.
• Providing feedback on processes, suggesting improvements to enhance skills and knowledge.

Requirements:

• Proficient in Microsoft Office tools
• Must be comfortable in handling queries from callers
• No experience required as training will be provided
• Customer Service Experience preferred

Interested candidates, please email your updated resume to Gareth Lim at: gareth.lim@achievegroup.asia to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

https://t.me/Fasttempcontractjobs

EA License No: 05C3451

Customer Care Officer (1 Year Contract) x 6

(Convertible Contracts)

Working Location : North (Accessible by Yio Chu Kang MRT)

Working Hours : Mon – Fri, 8:30am – 6pm, Alternate Sat: Half day

Responsibilities

• Advise the employment of all related manpower in Singapore, handling claims and complaints regarding employment and related disputes etc.
• Maintain up-to-date knowledge of any new information or changes to ensure accurate advice are given to customers.
• Ability to work well in a fast-paced environment with constant introduction of new government policies and requirements
• Handle customer calls during crisis situations and build rapport with the callers and report to supervisors for further action.
• Providing feedback on processes, suggesting improvements to enhance skills and knowledge.

Requirements:

• Proficient in Microsoft Office tools
• Must be comfortable in handling queries from callers
• No experience required as training will be provided

Interested candidates, please email your updated resume to Gareth Lim at: gareth.lim@achievegroup.asia to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

https://t.me/Fasttempcontractjobs

EA License No: 05C3451

Service Engineer (Electrical)

Working Location: Bukit Batok

Working Hours: Monday - Friday, Office Hours

Job Responsibilities

• Assist sales team in conducting site survey
• Assist sales team in product selection to ensure it meets customer requirements
• Perform Installation and commissioning of products (hardware & software) sold by company
• Perform preventive maintenance and on-site repair services
• Perform pre-delivery inspection and testing
• Perform in-house repair
• Perform site and factory acceptance test
• Conduct service training for distributors and enduser
• 24x7 standby for corrective maintenance and technical support
• Assist in wiring, cabling and system integration work

Job Requirements

• Diploma in Electrical Engineering or equivalent
• 2 to 3 years experience in technical services or software development functions
• Class 3 driving license preferred

Interested candidates, please email your updated resume to Gareth Lim at: gareth.lim@achievegroup.asia to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

https://t.me/Fasttempcontractjobs

EA License No: 05C3451

Associate Engineer (Customer Experience)

(6 months renewable contract)

Working Location : Tanjong Katong

Working Hours : Mon – Fri, 8:30am – 6pm

Responsibilities

• Handle call in from customer and partner on service delivery enquiries
• Handle email and keep customers are updated on the timeline and progress of implementation on the enquires.
• Assist the team to study Post Mortem on problematic provisioning cases to review and improve on the provisioning processes with stakeholder and products.
• To manage customer relationship during the service delivery/ projects through strong governance
• Monitoring customer satisfaction levels through seeking customer for feedback and areas of improvement
• Assist to perform and manage escalated cases for all customer experience issues.
• Any other tasks as assigned by Supervisor.

Requirements:

• Customer Experience in Telecommunications Industry

Interested candidates, please email your updated resume to Gareth Lim at: gareth.lim@achievegroup.asia to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

https://t.me/Fasttempcontractjobs

EA License No: 05C3451

Patient Service Associates (6 Months Contract) x 5

(Renewable Contracts)

Working location: South (Accessible by Outram Park MRT)

Working Hours: 8.30am to 5.30pm (Any 5 days work week)

Main Responsibilities:

• Responsible for providing services to patients
• Registration of patients
• Appointment scheduling
• First touch point for pre and post procedures
• Payment collection and providing financial counselling payments
• Keeping up-to-date patient records , ensuring accuracy and compliance with confidentiality regulations.

Requirements:

• Registered with Singapore Nursing Board
• Proficient in Microsoft Office tools

Interested candidates, please email your updated resume to Gareth Lim at: gareth.lim@achievegroup.asia to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

https://t.me/Fasttempcontractjobs

EA License No: 05C3451

5 days work week + 0.5 Saturday (rotation, twice a month)

Ubi/Pandan/Leng Kee

$1800 - $2200

JOB DESCRIPTION

- To clean, polish and coat car

REQUIREMENT

-No experience required

-Training will be provided

REMUNERATION PACKAGE will be given.

WhatsApp :+65 8280 8294(Eric)

OR

Email to : eric.choon@achievegroup.asia

Description

We are looking for full time pet groomers good package and incentives available. Salary is subjected to level of experience and competency.

Job Responsibilities:

• Groom pets (Dogs/ cats/ Rabbits/ Guinea pigs)
• Maintenance of grooming equipment
• Ensure workplace hygiene and cleanliness
• Ensure pets' safety
• Customer service

Requirements

• Minimum SKC "C" CLASS CERTIFICATION
• Min. 3 years experience as pet's groomer
• 6 days a week
• able to work on weekends and PH
• able to handle dogs, cats and small animals

Location: Bedok

Whatsapp: +65 82808294 (Eric)

or

Email to: eric.choon@achievegroup.asia

5 days work week + 0.5 Saturday (rotation, twice a month)

Ubi/Pandan/Leng Kee

$1800 - $2200

JOB DESCRIPTION

- To clean, polish and coat car

REQUIREMENT

-No experience required

-Training will be provided

REMUNERATION PACKAGE will be given.

WhatsApp :+65 8280 8294(Eric)

OR

Email to : eric.choon@achievegroup.asia