Total 18 information technology job vacancies in Customer Service category in The United States of America

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children) At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work. We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk). Interview Date: To be confirmed.

The ideal candidate will be an excellent communicator, team player and flexiblein order tosupport the team. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Supporting the Delivery of the DPO Service across Wales. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

The ideal candidate will be an excellent communicator, team player and flexiblein order tosupport the team. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Significant Experience in Information Governance and subject matter knowledge are essential for this role. NHS Information Governance and/or working in a Primary Care setting are desirable but not essential. Due to geography and spread of our service you will be required to have a flexible approach to work and be able to travel on occasions to various sites across Wales as required; this may require overnight stays. Managing the Delivery of the DPO Service across NHS Wales. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac You will be working as part of a dynamic and friendly team to raise the profile of data protection and information governance by supporting GMPs and Pharmacies across Wales. This rolewill have a base of any of our DHCW Offices. Part-time, job share and/or flexible working options are also available.

See main duties Training, support and supervision is integral to this post, and it is important that the post holder shows an ability to identify their own learning and development needs and a willingness to undertake further study, both formal and informal to address those needs. We will provide a comprehensive induction programme, including work shadowing, training, and insight visits. We fully support access to both in-house and external training and support. One to one support and regular support sessions with the team will take place. The role is based across both Royal Stoke University Hospital and County Hospital, Stafford, where you will be required to work within our Macmillan Information and Support Centres and provide outreach provision and engagement across both sites. *Visits to the Service prior to application are strongly encouraged. If you would like an informal discussion regarding this post or to arrange an insight visit, please contact Emma Kelly, Macmillan Cancer Information Centre Manager.

For more information on the role, please see the attached Job Description and Person Specification. This role is also open to secondments - please seek support from your line manager first if you would like to apply for this as a secondment opportunity. If you would like to know more about this position, an informal chat is encouraged; For further details / informal visits contact: Emma Kelly

Reports to Practice Manager A principal member of staff, the role leads our largest staff sub-team, and represents us at the crucial interface between the community and our practice. The reception lead understands and shares the practice's purpose, vision and values, and applies those principles confidently to their work. They are an expert communicator, and act as a positive role model for their busy and pressurised sub-team. They have a strong community focus but they advocate for their sub-team and for the practice team as well as for patients. They recognise that all of the practice sub-teams work together towards the same purpose, and actively promote this "One Team" philosophy. The incumbent recognises quickly when pressure escalates on the shop floor and is able to calmly coordinate the reception sub-team's response to support their needs and the needs of the other shop floor staff. They continuously monitor activity and conditions in the waiting room, making sure that waiting patients are kept up to date, and intervening to pre-empt untoward developments. The reception lead is the day-to-day face of our practice and is vital to our function.

See attached Job Description To Macmillan Cancer Information & Support Service (MCISS) to deliver a comprehensive cancer information & support service to people affected by cancer across Salford and to co ordinate cancer health & wellbeing provision to people affected by cancer through a variety of appropriate methods.

Providing specialist Information Governance advice and guidance to Primary Care projects and supporting the ongoing development and deployment of the Welsh IG Toolkit. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Please see the attached job description and person specification for full details of the duties and responsibilities of the role.

Please ensure you read the Job description and Person Specification attached to the advert in full before applying.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible. In line with the Trust's Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership.

The purpose of the role is to To provide general, specific and specialist information and support about cancer and cancer services, to ensure patients are signposted at all times during their treatment and beyond. Provide information and support for people living with and beyond their cancer diagnosis. Provide information and support for people with non-complex care needs. To engage with the community services in line with the Personalised Care Agenda to support patients accessing services from home. Recording patient information on the Trusts Systems and undertaking holistic needs assessments as and when required. Supporting the introduction of the delivery of rehabilitation to improve patients outcomes after Cancer. To complete financial paperwork on behalf of the patients to support with their financial needs To provide emotional support to our patients at their time of need About your new team and department The Lodge provides advice and support to Cancer Patients and their families during their acute phase of treatment both face to face and by telephone. The Lodge is supported by Macmillan Charity. We offer complementary therapies to our patients and also clinics to discuss Benefits Advice. We offer a drop-in service and also planned group sessions such as the HOPE programme. Detailed job description and responsibilities Provide sensitive support and guidance to individuals who contact The Lodge Cancer Support and Information Centre via multiple mediums i.e. face to face, telephone and MS teams. Communicate all information and advice using a range of advanced communication skills including use of reassurance, tact, and empathy. Assist in the triage of incoming phone calls and drop ins. This will include consideration of callers information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support Escalating complex decisions to the Manager or Cancer Support Team for assessment and review. Ensure that situations or enquiries requiring specialist intervention are referred appropriately and in a timely fashion. Demonstrate the ability to recognise and respond appropriately when faced with an individual in crisis and to act as appropriate, knowing when to signpost or refer onwards. Support information delivery to patients and carers on a wide range of matters, including financial and benefits advice, grant applications, emotional support, fatigue management, complementary therapies and supportive therapies. To facilitate wellbeing and relaxation sessions as delegated by, or alongside, The Lodge Manager i.e. HOPE course and other group sessions. Support the Lodge Manager in co-ordinating the day to day running of the information and support services. To support data collection to facilitate service improvements, quality and audit To proactively identify patient and carer needs using the appropriate assessment and process to ensure that people get the right support to meet their needs. The role requires use of judgment in responding to the needs of individuals. The level of judgment required relates to identifying the complexity of the situation, providing appropriate advice and escalating to the Lodge Manager, CNS, clinical team, community team where appropriate Organise and prioritise the designated workload in relation to identified needs. Implement, monitor and review the care plan with the patient and carer, in line with standard operating procedures and protocols. This will entail arranging follow-up calls at specific intervals, signposting to other services and ensuring the care plan is updated as appropriate. Organise appointments as required. Make pre-planned outbound calls to patients to assess on going needs to enable a proactive prevention approach and ensure Holistic Needs assessments and care plans are offered to all appropriate patients at set time points. Identify indicators of need or changes in need through telephone contact and respond appropriately. To signpost patients/carers directly to information resources to support people in making decisions about aspects of their own care, enable independence and support self-management as appropriate. Support the delivery of patient and carer information around topics such as reducing the risk of cancer and living with cancer and beyond treatment. Encourage and support active and healthy lifestyle choices. Support patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern. Support and inform patients and carers to understand how to make contact when they feel that their condition or needs have changed, including what to do out of hours. Additional elements for the role: Support and contribute to annual report and service review of this innovative new model of care and service provision. Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression. Identify personal education needs and skills development. Provide administrative support to The Lodge Manager as the service requires (during times of leave and sickness). Support the manager with day-to-day running of the Centre and support clinical teams when required i.e. by providing information, responding to queries and attending meetings. In the absence of The Lodge Manager work with volunteers, allocating work and supervising their day to day activities. Contribute to the continuous improvement and development of the service, identifying areas for change / improvement, suggesting new approaches and implementing changes in practice identified through other routes, such as surveys. Provide training to new or less experienced employees or volunteers in The Lodge or Cancer Support Team.

The purpose of the role is to To provide general, specific and specialist information and support about cancer and cancer services, to ensure patients are signposted at all times during their treatment and beyond. Provide information and support for people living with and beyond their cancer diagnosis. Provide information and support for people with non-complex care needs. To engage with the community services in line with the Personalised Care Agenda to support patients accessing services from home. Recording patient information on the Trusts Systems and undertaking holistic needs assessments as and when required. Supporting the introduction of the delivery of prehabilitation to improve patients outcomes after Cancer. About your new team and department The Lodge provides advice and support to Cancer Patients and their families during their acute phase of treatment both face to face and by telephone. The Lodge is supported by Macmillan Charity. We offer complementary therapies to our patients and also clinics to discuss Benefits Advice. We offer a drop in service and also planned group sessions such as the HOPE programme. Detailed job description and responsibilities Provide sensitive support and guidance to individuals who contact The Lodge Cancer Support and Information Centre via multiple mediums i.e. face to face, telephone and MS teams. Communicate all information and advice using a range of advanced communication skills including use of reassurance, tact, and empathy. Assist in the triage of incoming phone calls and drop ins. This will include consideration of callers information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support. Escalating complex decisions to the Manager or Cancer Support Team for assessment and review. Ensure that situations or enquiries requiring specialist intervention are referred appropriately and in a timely fashion. Demonstrate the ability to recognise and respond appropriately when faced with an individual in crisis and to act as appropriate, knowing when to signpost or refer onwards. Support information delivery to patients and carers on a wide range of matters, including financial and benefits advice, grant applications, emotional support, fatigue management, complementary therapies and supportive therapies. To facilitate wellbeing and relaxation sessions as delegated by, or alongside, The Lodge Manager i.e. HOPE course and other group sessions. Support the Lodge Manager in co-ordinating the day to day running of the information and support services. To support data collection to facilitate service improvements, quality and audit. To proactively identify patient and carer needs using the appropriate assessment and process to ensure that people get the right support to meet their needs. The role requires use of judgment in responding to the needs of individuals. The level of judgment required relates to identifying the complexity of the situation, providing appropriate advice and escalating to the Lodge Manager, CNS, clinical team, community team where appropriate. Organise and prioritise the designated workload in relation to identified needs. Implement, monitor and review the care plan with the patient and carer, in line with standard operating procedures and protocols. This will entail arranging follow-up calls at specific intervals, signposting to other services and ensuring the care plan is updated as appropriate. Organise appointments as required. Make pre-planned outbound calls to patients to assess on going needs to enable a proactive prevention approach and ensure Holistic Needs assessments and care plans are offered to all appropriate patients at set time points. Identify indicators of need or changes in need through telephone contact and respond appropriately. To signpost patients/carers directly to information resources to support people in making decisions about aspects of their own care, enable independence and support self-management as appropriate. Support the delivery of patient and carer information around topics such as reducing the risk of cancer and living with cancer and beyond treatment. Encourage and support active and healthy lifestyle choices. Support patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern. Support and inform patients and carers to understand how to make contact when they feel that their condition or needs have changed, including what to do out of hours. Additional elements for the role: Support and contribute to annual report and service review of this innovative new model of care and service provision. Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression. Identify personal education needs and skills development. Provide administrative support to The Lodge Manager as the service requires (during times of leave and sickness). Support the manager with day-to-day running of the Centre and support clinical teams when required i.e. by providing information, responding to queries and attending meetings. In the absence of The Lodge Manager work with volunteers, allocating work and supervising their day to day activities. Contribute to the continuous improvement and development of the service, identifying areas for change / improvement, suggesting new approaches and implementing changes in practice identified through other routes, such as surveys. Provide training to new or less experienced employees or volunteers in The Lodge or Cancer Support Team.