Total 10 Full-time Others accounts executive food job vacancies in Customer Service category in kuala lumpur

Duties & Responsibilities:

• Ability to plan and develop corporate travel itineraries or programs.
• Able to supervise and handle booking enquiries and customers requests from the channels comes through phone and emails, as well as providing solutions for any issue related to customers.
• Ensuring the compliances of relevant travel policies and procedures.
• Able to maintain trustworthy relationships with company's business service providers.
• Organising travel operations including reservations, transportation venue and payments collection to ensure smooth tour arrangement.
• Ability to work closely with resort/hotels operators for accommodation arrangement and other departmental support functions.
• Reporting to manager for tasks that may be assigned from time to time.

The Talent:

• Minimum Certificate or Diploma in Tourism or Hospitality studies or relevant field of studies.
• Previous experiences in customer service or hospitality industry preferred.
• Great problem-solving skills is an added advantage.
• Ability to handle multiple tasks simultaneously.
• Ability to work with minimum supervision.
• Excellent communication skills and service-oriented with good interpersonal skills.
• Proficiency in MS Office.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Convenient and free parking spot
• Nearby public transport
• Central location
• Medical insurance

Job Description

• To attend to customer complaints received from Regulatory Bodies and provide respond/updates within the agreed timeline, communicate with the Process Owner to identify root causes, and ensure corrective/preventive action to be taken accordingly.
• Ensure the Operation is in compliance with internal policies and guidelines as well as regulatory requirements.
• To carry out daily operations of all customer complaint received via Regulatory Bodies. This includes investigating the validity of the complaints and liaising with the relevant process owner for resolution.
• To follow up and timely recording of the feedback to make sure that the status of the feedback is updated.
• To an organized ad-hoc departmental meeting to find the solution when regular complaints arose for a similar issue.
• To update/maintain/monitor customer complaint folder and to ensure cases to resolved within the benchmark.
• To carry out necessary administration, filling documents and records for the Regulatory Complaint Unit.
• Ensure that all external communications materials conform to corporate standards.
• To compile weekly, monthly and semi-annual reports for Management.
• To assist in the implementation of Service Development Projects including customer satisfaction surveys, service breakthrough programs, and other projects deemed necessary.
• Any other matter deemed necessary by the Management.

Job Requirements:

• Diploma or Bachelor’s Degree holder with a minimum of 3 years’ experience in customer service/Contact Centre background.
• Proficient in Customer Service and Customer Complaint handling skills.
• Strong product knowledge skills and analytical skills.
• Independent, result-oriented with well-developed problem-solving skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good letter writing skills and interpersonal skills.
• In-depth knowledge in customer service operations & prior project management experience will have an added advantage
• Applicants must be willing to work in Bangsar.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance

Responsibilities:

• Main duties and responsibilities are attending our Japanese members to the hospital as a Interpreter for doctor consultation.
•  Providing medical support to Japanese members including handle hospital’s
  procedures, insurance claiming etc.
•  Providing traffic police reporting support, as interpreter for customers car accident or car breakdown cases.
•  Handling document and data entry into computer system in Japanese & English.
•  Provide general administrative and operational support for assigned task.
• Answering phone calls, handling email correspondence & ad-hoc duties.
•  This duties need to 24 hour standby shift, providing support during non-working hour and Weekend or public holiday by rotational

Requirements:

•  Strong Japanese language skill is a must. Prefer JLPT N2 & above.
•  Fluent in Japanese, good in English and Malay.
•  Candidate must possess at least a Diploma, Advance/ Higher/ Graduate Diploma,
  Bachelor’s Degree, Post Graduate Diploma, Professional Degree, in any field.
• Willing to travel within Klang Valley.
•  Official Working Hours: 5 days a week (8:00 am - 5:00 pm)
•  Off day twice per week
•  Location: KL Bangsar
• Nature of business: Risk management, Medical service communication &Insurance agent.
• Salary: RM4,500 – RM7,000
• Benefit: Parking, Train allowance, Medical insurance, Healthscreening check-up,Medical fee and handphone allowance & overtime allowance and yearly increment.

Perks & Benefits

• Medical insurance
• Parking
• Train allowance
•  Healthscreening check-up,
  Medical fee and handphone allowance &
• overtime allowance and yearly increment.

Job Responsibilities:

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Ensure high levels of customer satisfaction through excellent sales service and resolving customer queries.
• Assess customers’ needs and provide assistance and information on product features.
• Monitor trading activities and transactions of customer.
• Deliver the information of price lists, sales promotion, special incentives, and campaigns.
• Processes sales quotations and orders in accordance with SOP with highly expectation on compliance as well as information accuracy and timeliness.
• Perform order processing related duties from assigned markets such as to verify orders to ensure data accuracy and service level requirement.
• Work with other functional team to ensure a smooth order release arrangement for shipment to ensure no payment risk.
• Follow and achieve department's sales goals.

Job Requirements:

• Candidate must possess at least SPM/UEC or equivalent.
• Required language(s): Proficient in Mandarin and English (oral & written).
• Related work experience in Customer Service field
• FRESH GRADUATES are encouraged to apply.
• Willing to work on Weekends, Public Holidays & Shifts (occasionally).
• Excellent interpersonal, written and oral communication skills.

Perks & Benefits

• Commission，KPI and bonus
• Allowance 
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• EPF & SOCSO Provided, Annual & Medical Leave and Insurance
• Training provided
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.

Main Purpose of the Job:

To improve Contact Centre Department function in term of system enhancements, call quality, overall work processes, and ensuring Contact Centre is in compliance with the Company policy and procedures.

Job Description:

• To assist Unit Head/Department Head on operation improvement project.
  Handling all projects that request by Unit Head or Department Head in term of testing and implementing.
• Report on operations performance in daily, weekly and monthly basis.
• Coordinator for DPR, IMS, and BNM guidelines to ensure Customer Care HQ and Regional are compliance to the procedures and guidelines.
• Conduct training for new and existing customer care officers.
• Conduct call monitoring and compilation for Customer Care HQ & Regional.
• To monitor new officers work progress and provide feedback from time to time.
• To review all work procedures from time to time and update it accordingly.
• Identify operation constraint & possible action plan.
• Ensure the operation is in compliance with internal policy and guideline as well as BNM requirements.

Job Requirement:

• Diploma or Bachelors Degree in any related disciplined
• Well verse in English and Bahasa Melayu
• Fresh graduate are welcome to apply as training will be provided.
• Technical knowledge in Contact Centre will be added advantage.
• Good communication and interpersonal skills.
• Good time management
• Strong analytical skill and able to work under pressure.
• Successful candidate will be based at Bangsar South office.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Personal leave

職責：

• 主要職責是作為翻譯陪同我們的日本成員到醫院進行醫生諮詢。
• 為日本會員提供醫療支持，包括處理醫院的事務
  手續、保險理賠等
• 提供交警報告支持，為客戶車禍或汽車故障案件提供翻譯。
• 處理日語和英語的文件和資料輸入電腦系統。
• 為分配的任務提供一般行政和營運支援。
• 接聽電話、處理電子郵件通訊和臨時職責。
• 該職責需要24小時輪班待命，在非工作時間和週末或公共假期輪流提供支持

要求：

• 強大的日語能力是必須的。優先考慮JLPT N2以上。
• 日語流利，英語和馬來語良好。
• 候選人必須至少擁有文憑、高級/高級/研究生文憑，
  任何領域的學士學位、研究生文憑、專業學位。
• 願意在巴生谷地區出差。
• 正式工作時間：每週 5 天（上午 8:00 - 下午 5:00）
• 每週休息兩次
• 地點： 吉隆坡孟沙
• 業務性質：風險管理、醫療服務溝通、保險代理。
• 薪水：RM4,500 – RM7,000
• 福利：停車費、火車補貼、醫療保險、身體檢查、醫療費、手機補貼、加班補貼及每年遞增。

津貼和福利

• 醫療保險
• 停車處
• 火車津貼
• 健康檢查、
  醫療費和手機津貼&
• 加班津貼和每年加班費。

AAA Greencell International Group 總部位於馬來西亞吉隆坡，是向大眾倡議細胞醫學的先驅，過去 10 年來一直如此。在創辦人 Carl 張教授的領導下，該公司提供改善細胞健康和保健的先進產品，其中包括保健設備、食品補充劑、皮膚護理和家庭護理產品。 10年來，我們的業務已涵蓋10多個國家，目前在新加坡、印尼、泰國等國家設立了辦事處，以便更好地服務我們的經銷商和客戶。

目前，我們不斷發展的公司正在尋求聘請一名客戶服務主管，他將負責以下工作：

職責：

• 與營運總監和人力資源經理合作，制定和推動組織願景、營運策略和招募水平

• 解決引起您注意的客戶投訴

• 制定政策、程序並監督客戶服務流程

• 根據客戶對產品和服務的回饋進行調查並撰寫報告

• 確保合規性符合業務法規，並在必要時採取適當的行動

• 分析內部營運並確定流程改善的領域

• 透過電子郵件、社群媒體和電信回覆客戶信件

• 向客戶傳遞廣泛的產品訊息

• 管理訂單、庫存並確保及時交貨

• 當需要高階解決方案時，重新路由客戶請求或致電相關 PIC 或部門

• 建立客戶記錄歸檔系統，包括聯絡資訊、購買和帳單。

• 與主要客戶、客戶、合作夥伴和利害關係人建立並維持信任關係

要求：

• 一年或多年擔任行政領導職務的經驗

• 優秀的領導能力、堅定的決心和個人誠信 • 了解 CRM 系統將是一個優勢

• 良好的人際溝通、書面和口頭溝通技巧

• 能夠帶領團隊推廣卓越的客戶服務

• 能夠快速診斷問題並預見潛在問題

• 制定客戶服務流程的政策和程序

• 擁有優秀的產品知識以增強客戶支援

• 與客戶進行品質保證調查並提供回饋

• 國際商業經驗

Job Summary:

Highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Description:

• Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services in a professional and courteous manner.
• Providing accurate information and resolving customer issues related to digital banking products and services.
• Maintaining a high level of product knowledge to effectively support customer needs.
• Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
• Meeting or exceeding productivity and quality standards.
• Collaborating with cross-functional teams to improve processes and customer experience.
• Demonstrating empathy and understanding when dealing with customers.
• Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
• Responding to customer inquiries via email in a timely and professional manner.

Job Requirement:

• Possess SPM / STPM / Diploma / Degree in related fields.
• Minimum of 1-2 years of customer service experience in a contact centre environment.
• Fresh graduates are encouraged to apply
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries and emails.
• Proficient in Microsoft Office and experience working with CRM systems.
• Familiarity with digital banking products and services.
• Ability to work flexible hours, including weekends (24/7)
• Experience in the financial services industry or banking industry will be added advantage

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Looking for Career Advancement? We might have the solution to that! 

An award winning International BPO Company is hiring! Apply Now so you won’t miss out this great job opportunity!

Job Description:

• Handle customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products via chat support
• Exceeding customer expectation in terms of customer service & accurate information
• Knowing our products inside and out so that you can answer questions
• Working in a team to achieve the required KPI elements and SLA

Job Requirements:

• Minimum Diploma and above
• Minimum 1 year of experience in a call centre environment
• Strong command of English (verbal & written) skills
• Applicant must be willing to work on rotational shifts
• Able to start immediately

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

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職位描述：

• 透過聊天支援處理客戶的一般查詢、投訴、評論、回饋和其他與公司產品相關的問題
• 在客戶服務和準確資訊方面超越客戶期望
• 從裡到外了解我們的產品，以便您回答問題
• 團隊合作以實現所需的 KPI 要素和 SLA

工作要求：

• 最低文憑及以上
• 至少 1 年呼叫中心環境經驗
• 較強的英語（口頭和書面）技能
• 申請人必須願意輪班工作
• 能夠立即啟動

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療保險
• 個人發展機會