Total 4,989 Manager communications manager job vacancies in Customer Service category in The United States of America

We are looking for a motivated and experienced Field Service Engineer to join our team! As a Field Service Engineer, you will be responsible for providing technical support and helping our customers by responding to their requests for service in a timely and efficient manner.

Supporting customers through technical and administrative activities
Understanding customer needs and concerns
Providing a high level of customer service
Preparing and submitting service reports
Providing technical direction to the team members
Participating in the training of new team members
Able to travel overseas & outstations

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

我們正在尋找一位積極進取、經驗豐富的現場服務工程師加入我們的團隊！作為現場服務工程師，您將負責提供技術支援並幫助我們的客戶及時有效地回應他們的服務請求。

透過技術和管理活動支持客戶
了解客戶的需求和關注點
提供高水準的客戶服務
準備並提交服務報告
為團隊成員提供技術指導
參與新團隊成員的培訓
能夠出國及外地出差

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 休假
• 開放文化
• 個人發展機會

We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:

Responsibility :

• Monitoring customer service and consultants on following up with sales and leads generated via exhibitions, retail outlet, walk-in/ call-in inquiry and e-Shop.
• Allocate workload and job segregation to each of the teammates.
• Perform group lead responsibility: communicate business information to the team, coordinate cross-coverage during employee absences, help the team resolve customer supply issues and ensure job instructions are consistently followed.
• Coordinate the team members’ efforts in addressing supply issues to ensure customer satisfaction.
• Responsible in monitoring customer service handling customer complaints & problem-solving.
• Initiate training development plan and organize necessary skills for all customer service.
• Set and monitor service quality objectives and process improvement. Drive the team’s efforts to implement.
• Review a weekly and monthly reporting on departmental performance Sales KPI (up-sales).
• Lead the team members to manage back-order against customers’ deliveries to ensure no backlog and failed delivery.
• Ensuring code of conduct and proper adherence to documentation procedures in relation to daily operations.
• Develop order processing and other customer service team procedure in details to ensure knowledge capture on order processing.
• Set and evaluate Performance Appraisal to customer service.
• The Customer Service department is required to co-operate with Marketing, Retail, Warehouse & Logistics, Technical, and Accounts department daily, Customer Service Manager required to make sure company policy and regulation are always followed.
• Make sure SOP is in place for customers.

Requirements:

• Minimum of 5 years of working experience, experience in the industry of Home Products and Electrical Appliances is preferred.
• Candidate must possess a minimum of a Degree, Diploma in Business, Management, or related field.
• Good oral and written skills in English, Mandarin, and Bahasa Malaysia.
• Required skill(s): MS Excel, MS Office, MS PowerPoint, and MS Word.
• Possess own car transport.
• Demonstrate strengths in leadership, interpersonal, and organizational skills.
• Cheerful outlook and confident collaborator.

Perks & Benefits

• Open culture
• Personal development opportunities
• EPF, Socso, EIS

We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:

Responsibility :

• Monitoring customer service and consultants on following up with sales and leads generated via exhibitions, retail outlet, walk-in/ call-in inquiry and e-Shop.
• Allocate workload and job segregation to each of the teammates.
• Perform group lead responsibility: communicate business information to the team, coordinate cross-coverage during employee absences, help the team resolve customer supply issues and ensure job instructions are consistently followed.
• Coordinate the team members’ efforts in addressing supply issues to ensure customer satisfaction.
• Responsible in monitoring customer service handling customer complaints & problem-solving.
• Initiate training development plan and organize necessary skills for all customer service.
• Set and monitor service quality objectives and process improvement. Drive the team’s efforts to implement.
• Review a weekly and monthly reporting on departmental performance Sales KPI (up-sales).
• Lead the team members to manage back-order against customers’ deliveries to ensure no backlog and failed delivery.
• Ensuring code of conduct and proper adherence to documentation procedures in relation to daily operations.
• Develop order processing and other customer service team procedure in details to ensure knowledge capture on order processing.
• Set and evaluate Performance Appraisal to customer service.
• The Customer Service department is required to co-operate with Marketing, Retail, Warehouse & Logistics, Technical, and Accounts department daily, Customer Service Manager required to make sure company policy and regulation are always followed.
• Make sure SOP is in place for customers.

Requirements:

• Minimum of 5 years of working experience, experience in the industry of Home Products and Electrical Appliances is preferred.
• Candidate must possess a minimum of a Degree, Diploma in Business, Management, or related field.
• Good oral and written skills in English, Mandarin, and Bahasa Malaysia.
• Required skill(s): MS Excel, MS Office, MS PowerPoint, and MS Word.
• Possess own car transport.
• Demonstrate strengths in leadership, interpersonal, and organizational skills.
• Cheerful outlook and confident collaborator.

Perks & Benefits

• Open culture
• Personal development opportunities
• EPF, Socso, EIS

We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:

Responsibility :

• Monitoring customer service and consultants on following up with sales and leads generated via exhibitions, retail outlet, walk-in/ call-in inquiry and e-Shop.
• Allocate workload and job segregation to each of the teammates.
• Perform group lead responsibility: communicate business information to the team, coordinate cross-coverage during employee absences, help the team resolve customer supply issues and ensure job instructions are consistently followed.
• Coordinate the team members’ efforts in addressing supply issues to ensure customer satisfaction.
• Responsible in monitoring customer service handling customer complaints & problem-solving.
• Initiate training development plan and organize necessary skills for all customer service.
• Set and monitor service quality objectives and process improvement. Drive the team’s efforts to implement.
• Review a weekly and monthly reporting on departmental performance Sales KPI (up-sales).
• Lead the team members to manage back-order against customers’ deliveries to ensure no backlog and failed delivery.
• Ensuring code of conduct and proper adherence to documentation procedures in relation to daily operations.
• Develop order processing and other customer service team procedure in details to ensure knowledge capture on order processing.
• Set and evaluate Performance Appraisal to customer service.
• The Customer Service department is required to co-operate with Marketing, Retail, Warehouse & Logistics, Technical, and Accounts department daily, Customer Service Manager required to make sure company policy and regulation are always followed.
• Make sure SOP is in place for customers.

Requirements:

• Minimum of 5 years of working experience, experience in the industry of Home Products and Electrical Appliances is preferred.
• Candidate must possess a minimum of a Degree, Diploma in Business, Management, or related field.
• Good oral and written skills in English, Mandarin, and Bahasa Malaysia.
• Required skill(s): MS Excel, MS Office, MS PowerPoint, and MS Word.
• Possess own car transport.
• Demonstrate strengths in leadership, interpersonal, and organizational skills.
• Cheerful outlook and confident collaborator.

Perks & Benefits

• Open culture
• Personal development opportunities
• EPF, Socso, EIS

Responsibilities:

• Manage day-to-day operations at Counter including:

–  Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection.

–  Floor management.

• POS/invoicing, self-collection of online purchases.
• Customer service.
• Booking of in-store facilities.
• Lead and manage a team of customer service staff to provide excellent service:

–  In-charge of rostering, evaluating performance, providing feedback, coaching, and motivating the team.

–  Be the Brand Ambassador with a strong floor presence, ensuring the team.

• maintains a high standard of grooming and appropriate conduct consistent with our brand image.

–  Enhance in-store experience and maximize sales conversion.

–  Handle customer feedback and provide service recovery where necessary.

–  Establish regular contact with distributors and maintain healthy relationships.

• Manage in-store company assets:

–  Keep visual merchandising and in-store POSM up-to-date and ensuring that housekeeping is up-to-standard.

• Manage and execute in-store activities:

–  Work closely with Marketing department for the execution of sales and promotional activities.

–  Proactively give suggestions to drive store traffic.

• Track and report store performance according to agreed KPIs.
• Assist leaders to arrange and setup the exhibition booth if necessary.

 

Requirements:

• Min. SPM Level
• Min. 3 years of relevant managerial experience in the retail/beauty industry
• Presentable and positive attitude
• Pleasant, outgoing and sociable personality with good interpersonal and customer service skill
• Proficient in MS Office.
• Experience in leading a team
• Willing to lead by example in all in-store initiatives and activities
• Results-driven, adaptable and flexible, able to work well under pressure and in challenging situations
• On a rotational scheduled basis
• Experience on event management is added value
• Able to perform shift duty including weekends & willing to work retail hours
• MRT station is within walking distance from company

Perks & Benefits

• Incentive and bonus
• Monthly Incentive
• Nearby public transport
• Central location
• Medical insurance
• Annual leave
• Sick Leave
• Personal development opportunities

我們正在尋找一名合格的客戶服務負責人，他應履行以下職位描述中給予的職責、職責和任務：

責任：

• • 監控客戶服務和顧問，跟進透過展覽、零售店、上門/來電查詢和電子商店產生的銷售和銷售線索。
  • 為每個團隊成員分配工作量和工作隔離。
  • 履行團隊領導職責：向團隊傳達業務訊息，協調員工缺勤期間的交叉覆蓋，幫助團隊解決客戶供應問題並確保始終遵循工作指示。
  • 協調團隊成員解決供應問題的努力，以確保客戶滿意度。
  • 負責監控客戶服務處理客戶投訴和解決問題。
  • 啟動培訓發展計劃並組織所有客戶服務所需的技能。
  • 設定並監控服務品質目標和流程改善。帶動團隊努力落實。
  • 查看有關部門績效銷售 KPI（追加銷售）的每周和每月報告。
  • 帶領團隊成員依照客戶的交貨狀況管理延期交貨，確保不出現積壓和交貨失敗的情況。
  • 確保行為準則並正確遵守與日常營運相關的文件程序。
  • 詳細制定訂單處理和其他客戶服務團隊程序，以確保獲得訂單處理的知識。
  • 設定和評估客戶服務績效評估。
  • 客戶服務部門需要與行銷、零售、倉儲和物流、技術和會計部門進行日常合作，客戶服務經理需要確保始終遵守公司政策和法規。
  • 確保為客戶制定 SOP。

要求：

• • 5年以上工作經驗，有家居用品、電器業經驗者佳。
  • 候選人必須至少擁有商業、管理或相關領域的學位、文憑。
  • 良好的英語、普通話和馬來語口語和寫作能力。
  • 所需技能：MS Excel、MS Office、MS PowerPoint 和 MS Word。
  • 擁有自己的汽車運輸。
  • 展現領導力、人際溝通能力和組織能力的優勢。
  • 開朗的前景和自信的合作者。

津貼和福利

• 開放文化
• 個人發展機會
• EPF、社會保險、EIS

職責：

• 管理櫃檯的日常運作，包括：

– 庫存管理：監控庫存變動，根據促銷和銷售預測訂購/補充庫存。

– 樓層管理。

• POS/發票、網購自提。
• 客戶服務。
• 預訂店內設施。
• 領導和管理客戶服務人員團隊以提供優質服務：

– 負責排班、評估績效、提供回饋、指導和激勵團隊。

– 成為品牌大使，擁有強大的現場影響力，確保團隊的安全。

• 維持高標準的儀容和符合我們品牌形象的得體行為。

– 增強店內體驗並最大限度地提高銷售轉換率。

– 處理客戶回饋並在必要時提供服務補救。

– 與經銷商建立定期聯繫並維持健康的關係。

• 管理店內公司資產：

– 保持視覺行銷和店內 POSM 保持最新狀態，並確保客房服務符合標準。

• 管理和執行店內活動：

– 與行銷部門密切合作，執行銷售和促銷活動。

– 主動提出建議以增加商店客流量。

• 根據商定的 KPI 追蹤和報告商店績效。
• 必要時協助領導安排、搭建攤位。

要求：

• 分鐘。 SPM 級別
• 分鐘。 3年零售/美容產業相關管理經驗
• 得體且積極的態度
• 個性開朗、外向、善於交際，具有良好的人際互動與客戶服務能力
• 精通 MS Office。
• 帶領團隊的經驗
• 願意在所有店內舉措和活動中以身作則
• 以結果為導向，適應力強，靈活，能夠在壓力和挑戰性的情況下很好地工作
• 按計劃輪換
• 活動管理經驗具有附加價值
• 能夠執行輪班工作，包括週末並願意在零售時間工作
• 地鐵站距離公司僅幾步之遙

津貼和福利

• 激勵和獎金
• 每月獎勵
• 附近的公共交通
• 中心位置
• 醫療保險
• 年假
• 病假
• 個人發展機會

Full time, 35 hours per week. Day shifts.

Would you like to join our great team, supporting our values and ethos, continuing the fantastic work that we do in making a positive impact on the lives of people with a disability?

We would really love to hear from you if you have a strong understanding of safeguarding requirements, great leadership skills and proven experience in successfully running a service within the care sector.

We are amongst the highest rated providers of care and supported living services in the UK, with 84% of our services rated ‘good’ or ‘outstanding’ by regulators.

The Orchard, is a home for 27 adults with physical and sensory impairments. We’re based on Woolton Road, L25 7UL.

The Orchard care home provides easy access to the local community and transportation options. The Orchard's commitment to individualised care, engaging activities, and assistive technology makes it a premier choice for those seeking a supportive and vibrant community for people with disabilities.

This service is rated "Good" by CQC.

To find out more about us please click onto this link The Orchard

As a Service Manager with Leonard Cheshire, you will provide clear direction, management and supervision of a great staff team. Leading with passion and enthusiasm to ensure your service is well run, you will promote positive outcomes for disabled people with a flexible and proactive approach.

In addition to the delivery of great care, you will ensure the service is fully compliant regarding health and safety management and fulfil statutory obligations. Working within budgetary requirements is essential and operating a financially sound service.

As a successful manager you will handle recruitment, on-going training, development and performance needs of your staff, ensuring the achievement of national minimum care standard requirements. You will also hold registration for the service.

This is a challenging yet really exciting opportunity, offering you the chance to grow and develop as a member of the Leonard Cheshire management team, further enhancing your already successful career as a care professional.

To be successful in this role you will have:

• A recognised nursing or social care qualification and registration (as appropriate to the needs of the service).
• Level 5 Diploma in Leadership for Health and Social Care, or equivalent as required for registration.
• Substantial experience in managing care teams / supervisory or management experience in a care environment.
• Strong people and communication skills with excellent customer service.
• Thorough understanding of financial data and ability to manage budgets.
• Experience of a range of different departments i.e. therapies, transport, catering, administration, care and maintenance is advantageous.

Please see the job description (link below) for more details.

Proving quality, frontline care and support in our care homes, nursing homes and supported living services is at the very core of what we do. Our approach is based on the promotion of greater independence and choice for the people who we support, working with over 1,600 people with a disability every day.

We offer a wide range of employee rewards to include:

• Wagestream, access earned pay before pay day (click here for more details).
• Free Blue Light Card.
• Free DBS / AccessNI check or PVG membership as applicable.
• Excellent contributory company pension scheme with 3 x salary life cover benefit.
• Substantial and flexible annual leave, with the option to buy and sell (salary sacrifice).
• Cash Health Plan, claim back dental, optical and other costs.
• Comprehensive training relevant to your role.
• Great development opportunities through our apprenticeship schemes and chance to gain recognised qualifications.
• Unlimited payments through our Refer a Friend bonus scheme.
• Access to cycle-to-work benefits (salary sacrifice).
• Employee Assistance Programme and so much more!

If this sounds of an interest to you, please contact ketan.patel@leonardcheshire.org / 0783 4107 791

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.

* No agencies please *

Proud member of the Disability Confident employer scheme

Care Manager – Up to £58,300 per annum - Windmill Lodge Care Home

We are looking for an additional Nurse Qualified Care Manager to work closely with the Home Manager, Care Manager and team in our Windmill Lodge Care Home in Brixton, London.

Excelcare is a family-owned care home group established for over 34 years. We provide the highest standards of care to older people with a range of needs including dementia, physical disabilities, and mental health issues. By joining us you will become one of the ‘family’ and in return for your dedication and hard work you can expect:

• Salary: Up to £58,300 per annum.
• 45 hours a week from Monday – Sunday

About the role:

The Care Manager will provide leadership on all issues relating to clinical excellence. Coordinating and coaching staff to ensure that effective nursing and care services are provided, quality standards are continually improved, and clinical outcomes are recorded and measured.

As the Care Manager, you will ensure that your team is well supported and happy in their jobs, as this will help them to provide the best care for our residents. You will also need to be passionate about providing high quality care, ensuring the lives of residents are continually enriched. You will share cover for on call management rota at weekends and evenings together with the Home Manager.

Located close to the South Circular in the inner London suburb of Brixton, Windmill Lodge is a welcoming home that provides a range of respite care and long-term residential dementia care, nursing care, nursing dementia care and end of life care.

Purpose-built, bright and modern, it is a friendly place to live where our team members, many of whom live in the surrounding areas provide care with kindness to the people who live here. Our focus is always ensuring the special people who live in our home, spend their days enjoying the things they love and having a great quality of life.

https://www.cqc.org.uk/location/1-123636778/contact

What we are looking for from you:

• Registered Nurse – RGN, qualified with active PIN
• Experienced within a nursing/care home setting for older people.
• Extensive clinical knowledge
• Sound knowledge of CQC Regulations and legislation
• Excellent organisations and planning skills.

What we offer in return for your hard work:

• 25 Days holiday plus bank holidays
• DBS Certificate paid for by Excelcare*
• Contributory Pension Scheme
• Discretionary Company Bonus Scheme
• Annual Salary Review
• Comprehensive Induction Program
• Refer a Friend Scheme rewarding up to £300 for every person you refer*
• Team Appreciation Days
• Long service awards

*Terms & Conditions apply

To find out more about our beautiful home please click the link: https://www.excelcareholdings.com/care-homes/our-care-homes/london/windmill-care-home

If this sounds like the role for you, please apply online today.

Service Manager - Supported Living (Bristol)

£ 36000 - 38000

Looking for a rewarding career helping those with complex needs & learning disabilities?

We are!

• Support clients in Bristol with independence & decision-making
• Lead & motivate a supportive team
• Competitive salary & benefits package

You'll be great if you have:

• Experience in learning disabilities, autism, and complex needs
• Leadership & management skills
• Strong communication & relationship building

Must-haves:

• NVQ Level 5 (or working towards)
• Management experience
• Driver's license

Ready to make a difference?

• Apply Now!

Contact Sara: 01179486300

Brook Street Social Care

#Stroud #MentalHealth #ComplexNeeds #CareJobs

Sponsorship is not available for this full time role and you must be a driver with access to a vehicle.

We're supporting a learning disabilities leading care provider, looking for a Registered Service Manager near the Fairlight area to manage a service for 7 adults with a range of learning disabilities.

You will be a role model, responsible for delivering the highest standard of personal support, promoting independence and choice to the people supported, in a culture of dignity and wellbeing.

You will need to be flexible and must have experience of supporting people with complex learning disabilities and be prepared to travel as needed for training and meetings.

You will need relevant knowledge of CQC regulations and hold a management qualification for Adult Care OR have the ability to achieve this within 18 months of commencement.

Your role will involve line-managing a team of Team Leaders and Support Workers, providing regular supervisions, appraisals and inductions.

As a Service Manager, flexibility is important for both you and for the service. We provide 24/7 support to some people, so you will need to have flexibility to work shifts on a rota'd basis, including nights, weekends and Bank Holidays.

For more information, give us a call and we'll be happy to talk it through in more detail.

RB Social Care is a Disability Confident certified employer

Have overall continuous management of the service, responsible for the co-ordination of roles, responsibilities and resources within the service Establish and embed a senior leadership team function for the service Ensure that the necessary systems & protocols for the delivery of a safe & supportive service are in place, understood & adhered to throughout the Service. Ensure that effective communications systems are established, maintained and monitored regularly within the Service & between the Teams & other services/agencies/partners. Work with the Associate Director to agree clear & deliverable objectives & to ensure they are implemented & monitored. Provide line management, including management of performance, for staff within the Service Responsible for team performance including the setting and monitoring of the delivery of targets and reporting thereon as appropriate, meeting internal andexternal information requirements and data quality Ensure arrangements are in place for all staff members to receive regular supervision, appraisal and have their personal development plans and training needs identifiedand where possible met. Ensure that all staff fulfil the requirements of statutory & mandatory training Ensure compliance with all statutory, financial, health & safety & employment requirements Responsible for the management of the service budgets and the meeting of all financial service targets, including the achievement of agreed cost improvement plans, where required.

Apply Now
















Service Manager


Clayton, VIC


With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.    Today, we lead the way with great products, unrivalled product support and, of course, the best asset in business, our people.   We are currently seeking an inspiring leader to take on the vital position of Service Manager of our Clayton branch. You will be a strong collaborator who thrives under pressure and is focused on HSE, people and our customers needs .   ABOUT THE ROLE   We have an exciting leadership opportunity for an






... Click here to view more detail / apply for Service Manager

Job title: Service Manager
Location: Chorley
Contract Type: Perm - Full time
Salary: £35k - £40k

Job Description
This company is seeking a highly motivated Service Manager to join their team. The successful candidate will be responsible for overseeing the delivery of services to clients, ensuring that all service level agreements are met and exceeded.

Key Responsibilities

• Manage the delivery of services to clients
• Ensure that all service level agreements are met and exceeded
• Manage a team of service professionals
• Provide coaching and guidance to team members
• Develop and implement strategies to improve service delivery
• Monitor and report on service performance
• Manage customer escalations and complaints
• Collaborate with other departments to improve overall customer experience

Requirements

• Proven experience as a Service Manager or similar role
• Excellent leadership and management skills
• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and meet deadlines
• Strong problem-solving and analytical skills
• Experience in the technology industry is a plus
• Bachelor's degree in Business Administration or related field

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for career growth and development
• Dynamic and collaborative work environment
• Opportunity to work with cutting-edge technology

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk