Total 293 information technology job vacancies in Customer Service category in The United States of America

Job Responsibilities:

• Oversee the Customer Service and Operations Teams to support daily RMA/RTV and Fulfillment process
• Handle daily routine operation and resolve operation issues
• Act as the main contact point to Customers, Management and HQ
• Liaise with customer on RMA return (RMA request, approval, return shipment, RMA return TAT etc)
• Liaise with repair vendor on RTV return (RMA application, return shipment, reverse logistics, RTV return TAT etc)
• Liaise with Warehouse, 3rd Party Hub and forwarders on logistics and shipment arrangements
• Handle systems transactions and Master file tracking
• Inventory Reconciliation
• Participate in weekly con-calls, face-to-face meeting with Customers, Internal meeting and Daily Operation meeting
• Compilation of daily, weekly, monthly reports as and when requested by Management, HQ and Customers
• Preparation of ISO procedures and process flow
• Constantly review Process Improvement and system enhancements
• Handle other ad-hoc duties and new projects as assigned

Job Requirements:

• Diploma holders and above
• Minimum 1 - 2 years of experience in Supply Chain Management (After-sales Service)
• Knowledge in RMA and RTV process is a must
• Must possess good leadership skills and be a Team player
• Strong in MS Office (Excel, MS words, Powerpoint)
• Attentive to details
• Pro-active and good working attitude
• Willing to support OT as and when required
• This role requires liaison work between several Chinese counterparts, customers and HQ. Proficiency of Mandarin is essential and required

• Position : Customer Service Officer (Coordinating/ Invoice / Quotation/Manufacturing Technology)
• Location : Tai Seng Ave (10 minute walk from MRT)
• Working hours : 5 days a week Monday to Friday. 830am to 530pm
• Salary (commensurate with experience) : Up to $3700 + Commission + Performance Bonus + 14 Days annual leave
• Duration : Permanent
• Industry : Supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries

Main Responsibilities:

• Direct telephone contact or email with international and domestic customers:
• Give pricing and delivery
• Enter order via ERP systems
• Follow up and expedite orders/ shipments
• Promote sale of service parts.
• Process all domestic/international credits and follow up on outstanding non-receivable parts.
• Process and coordinate all repair orders with customers and work closely with our U.S head office.
• Process all invoice billings for parts department.
• Process replenishments for the off-site warehouse
• Process all incoming domestic and international email for price quotes.
• Enter customer orders into ERP systems.
• Other duties assigned by the Customer Service Supervisor or Service Parts Manager.

Requirements:

• Minimum 1 to 3 years of experience in customer service industry
• Minimum O-Level, Diploma in any field or its equivalent
• Proficient with Microsoft Office or related software.
• Ability to stay calm and excellent in handling difficult customers
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Email to: Jane@searchpersonnel.com.sg or call me at: 6398 5689 for more information.

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Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Service Engineer / Technical Specialist

Location: Loyang
Working Days: Mon - Fri
Working hours : 830 a.m. to 530p.m.
Salary : $2,500 - $3,000

Requirements:

• NTC2 / Diploma in Electronics/Mechanical/Mechatronics Engineering
• Preferably with experience in Vacuum Technology and/or Wafer Testing.
• Training provided
• Excellent written and verbal communication skills, customer service oriented, self-motivated and able to work independently.
• Result oriented and able to work well under pressure.
• Travelling required.

Responsibilities

• To provide support and application for Wafer Sort & Testing Related Equipment.
• Service & Calibration of Hi Vacuum Pumps and related equipment for the semiconductor industry.

WhatsApp: +65 9642 0989 (Han)

Email: supreme.cc.han@gmail.com

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

We are seeking a dedicated and detail-oriented Desktop Support professional to join our IT team. This role involves managing and resolving tickets, incident response, and troubleshooting related to Identity and Access Management (IAM) software.

As an L1/L2 support, you will be the first point of contact for users experiencing technical issues and will be responsible for meeting KPIs related to ticket resolution.

Key Responsibilities:

• Ticket Management: Handle incoming support tickets, ensuring timely and accurate logging, tracking, and resolution of all reported issues.
• Incident Response: Respond to incidents related to IAM software and other desktop support issues, ensuring quick and efficient resolution.
• Troubleshooting: Diagnose and troubleshoot hardware, software, and network issues, providing solutions or escalating to higher-level support when necessary.
• IAM Software Support: Provide support and maintenance for IAM software, assisting users with access issues and managing user accounts.
• KPI Achievement: Meet established KPIs for ticket resolution times, customer satisfaction, and other performance metrics.
• User Support: Provide excellent customer service, assisting users with technical issues and ensuring a positive support experience.
• Documentation: Maintain detailed records of support activities, solutions, and best practices for future reference.

Requirements:

• Experience in IT support role.
• Technical Skills: Proficiency in troubleshooting hardware and software issues. Experience with IAM Identity and Access Management software is advantageous.
• Customer Service: Strong customer service skills, with the ability to communicate technical information to non-technical users.
• Problem-Solving: Strong analytical and problem-solving abilities, with a keen attention to detail.
• Communication: Excellent verbal and written communication skills.
• Team Player: Ability to work effectively both independently and as part of a team

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / Structure installation, Service & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to recruit@winsys.com.sg

Regret to inform only shortlisted candidates will be notified

Job Descriptions:

* Perform System deployment, implementation, testing and documentation, maintenance and optimization of Software Application.

* Develop technical specifications, design, coding, data security, implementation, integration, documentation and user guide for computer, server and cloud computing

* Provide technical support in daily operational administration and field support.

* Perform in-house proof of concept, research and testing

* Perform Systems Development Life Cycle (SDLC) methodology.

* Perform Support & Engineering services

* Install, configure, troubleshoot and administration of cybersecurity / system infrastructure/ networking / Windows servers / Disk storage / Cloud Management.

* Perform backup, disk space housekeeping, and creation/deletion of user accounts.

* Provide direct support to other employee on IT Related matter

Job Requirements:

* Diploma or Degree in Computer Science, IT or Computer Engineering

* 1-2 Years of similar working experience, Fresh graduate are welcome

* Experience in system integration work.

* Experience in database such as Oracle, MS SQL Server, Informix, NoSQL time-series databases

* Programming experience in .Net, VB and C/C++.

* Experience in implementing Cloud computing, ASP.NET, Web Service and desktop applications

* Developed websites with PHP, HTML, Ajax, JSON and jQuery is a plus

* Skilled in enterprise technical architecture

* Well versed in Cloud Management, Server Management such as MS Windows, Red Hat Enterprise Linux

* Virtualization platforms such as VMware ESX and Microsoft Hyper-V

* Operating System Clustering such as Windows, Red Hat, Hardware load balancing

* Server skillsets in Ms SQL, IIS, Group policy, Active directory, Backup & Recovery, Monitoring,

* Networking skills, LAN, Wifi, Cyber Security, DHCP, DNS, etc

* Security hardening of Windows and Redhat Servers is an advantage

* Disk and tape storage technologies

* Possess good verbal/written communication and interpersonal skills

* To stay abreast of new product and technologies in IT infrastructure data management solution.

* Quick learner in languages, pragmatic in solution delivery

Interested applicant please send resume with expected remuneration to recruit@winsys.com.sg

We regret that only shortlisted candidates will be notified

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / ervice & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to recruit@winsys.com.sg

Regret to inform only shortlisted candidates will be notified

*Roaming or Onsite positions

5-days work week / w CPF / w Leave Entitlement / w Performance Bonus

Duration: Renewal contract with benefit (AL, MC, Medical claim) & perm role

Responsibilities

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/end-users IT related requests.
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other IT maintenance vendors for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others

• Might subject to client’s office working hours
• Possible of OT depending on projects

Outsourced to Client Site at West (near Sunview Way)

5-days work week / w CPF / w Leave Entitlement / w Performance Bonus

Responsibilities

• Provide L1 Support to the IT Team
• Assist on L2 IT-related matters and work with vendor on issues
• Maintenance of IT peripherals including backup & recovery
• Set-up & installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Troubleshoot hardware & software issues
• Users profile administration
• Provides IT Support for onboarding and offboarding of staff
• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others

• Working Hours: 9.00am - 05.30pm (Mon to Fri)

We are seeking a highly skilled and motivated IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical assistance and support to EUC users and ensuring the smooth operation. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a customer-focused attitude. This is a field support role.

Responsibilities:

1. Helpdesk Support: Respond to IT support requests from end users, either in person, via phone, or through the ticketing system. Troubleshoot hardware, software, and network issues, and resolve problems in a timely manner.
2. Hardware and Software Setup: Assist with the installation, configuration, and deployment of computer systems, laptops, printers, software applications, and other IT equipment.
3. User Account Management: Manage user accounts, permissions, and access rights in various systems and applications. Ensure user onboarding and offboarding processes are executed accurately and efficiently.
4. Network Support: Troubleshoot network connectivity issues and work with the Network team to maintain a stable and secure network environment. To provide smart hand support for basic network devices installation and deployment.
5. IT Infrastructure Maintenance: Perform routine maintenance tasks on computer systems, servers, and other IT equipment. Keep hardware and software up to date with the latest patches and updates.

Job Description:

• Preparation for opening and closing of restaurant and retail space.
• Welcome customers and bid farewell as they leave the restaurant.
• Help customers to settle down and advise on ordering system.
• Answering queries regarding services, menus, offers or any other product related queries.
• Serve food to customers in an effective and polite manner.
• Assist kitchen staff whenever required.
• Clean tables after customers have left and clearing dishes throughout customers dine in.

This job has the following work schedule:

• Retail hours
• 5.5 days / week
• Overtime
• Parkway Parade

Benefits & Perks

This job has the following benefits:

• Medical coverage
• Employee discounts
• Training & professional development
• Paid overtime
• Paid sick leave

We regret only short-listed candidate will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

YOUR SUCCESS IS OUR ACHIEVEMENT!

EA License No: 05C3451

EA Personnel Reg No: R23113395

Ashley Soo Li Kim

Job Description

• Monitor system and batch job processing; perform 1st level problem determination and resolution; and timely escalation of issues and critical alerts,
• Assist System / Application Support engineers for system and / or batch jobs recovery,
• Setup and maintain the monitoring maintenance policy for system undergoing maintenance, to stop and resume the monitoring and alerts,
• Work closely with System / Application Support engineers in improving the system and batch monitoring and alerts,
• Participate in the Daily Operations meeting and prepare Health Check report,
• Coordinate with the Change Manager on the communication to the client for the start and end of the change activities,
• Provides 24x7 rotating shift roster support on eight (8) or twelve (12) hours duties. To support/ assist in extended support and / or swap of duties when there is a need such as stand-in for colleague on medical leaves and/ or support to major production issue, etc. and
• Conformance to the established standard operation procedures.

Requirements

• Has an analytical mindset and able to understand business and functional concepts
• Proactive, self-driven and able to work under pressure with a high sense of urgency,
• Ability to work effectively both independently & within a team and
• Comfortable interacting with both internal and external stakeholders.
• Experience with working in a ticketing system,
• Experience with monitoring tools and writing scripts for automation and
• Possess SQL knowledge and capable of constructing basic SQL queries

Are you looking for an exciting and rewarding career as a Service Technician? Look no further! We are currently seeking a skilled and dedicated individual to join our team as a Service Technician.

As a Service Technician, you will be responsible for performing maintenance and repairs on a variety of equipment. You will work closely with our customers to ensure their equipment is running at peak performance and provide top-notch customer service.

Some of the duties you can expect to perform include:

• Troubleshooting equipment problems and identifying the root cause of issues
• Maintenance, Repairing, or replacing damaged or faulty parts
• Conducting equipment inspections and assessments
• Collaborating with other team members to diagnose complex issues and find solutions
• Keeping accurate records of work performed and parts used
• Providing exceptional customer service and building long-lasting relationships with clients
• Testing & commissioning of mechanical components and devices
• Maintaining and modifying equipment to ensure that it is safe, reliable, and efficient
• Ensure documentation and data are well recorded in the system
• To manage spare parts inventory to ensure sufficient stocks on hand and smooth operations
• Position involves onsite servicing as required
• Follow up status of shipment with HQ as and when required

The ideal candidate for this position will have:

• Minimum Nitec/Higher Nitec in M&E Engineering or equivalent
• Experience in M&E field of work will be an added advantage
• Self-motivated and has the ability to work independently
• Basic computer knowledge and good communicative skills
• Valid Singapore class 3 Driving License

To be successful in this role, you should also be detail-oriented, and possess a positive attitude. In addition to a competitive salary and benefits, we offer ongoing training and development opportunities to help you stay up-to-date in the field. If you are a dedicated and skilled individual who is passionate about providing exceptional service to customers, we encourage you to apply for this exciting opportunity to become a Service Technician.

Customer Communications Consultant
Idiom Australia Pty Ltd
Melbourne
CBD & Inner Suburbs
Information & Communication Technology
Technical (CCM) Business/Systems Analysts
Flexible work options available!
Full time or Contract

• Be part of a rapidly growing consulting & technology company
• Enjoy a rewarding career move with opportunities for development
• By brand and by thinking, we’re “outside the box”

About us
Idiom is Australia’s leading independent Customer Communications Management and Communication Design services organisation. We specialise in: CCM Strategy & Consulting | CCM Process Governance, Risk & Compliance | Plain Language & Visual Design | Application Development & Testing | AWS/Azure Cloud Communications-as-a-Service | Managed CCM Services | Application Support Services | CCM/ECM Vendor Search/Selection Assistance

When you work with us you will be exposed to different clients, different projects and different technology and business challenges all day, every day. We love to solve problems and deliver enduring value to our clients by thinking not necessarily “outside the box” but like “there is no box!” We are as diverse and unique as the clients we strive to consult, advise and deliver for. Our inclusive culture means you will be valued and heard, where ideas are encouraged and where we “go the extra mile” to deliver success to our clients.

About the role
We're currently looking for a Senior Business Analyst to join our Technology Services team on a permanent basis.

Specifically, this role will focus on Customer Communications Management (CCM) as the underpinning technology in strategic transformation programmes. Your keen eye and attention to detail will make a difference by ensuring we deliver high quality data analysis, documentation and specifications for delivery and testing teams. You will be playing an important part of ensuring our delivery teams are receiving the right information in a reliable way, and therefore, experience with Customer Communications Management tools will be highly regarded.
You will gather business requirements that identify, understand, analyse and document customer communication processes and information requirements of the overall solution. You will develop functional specifications, describing the process and conceptual information requirements of business requirements.

We are looking for someone with experience operating in a fast-paced environment with the understanding of agile delivery methods. You'll apply your exceptional analysis skills and inquisitive approach to lead the analysis and resolution of business problems through a range of elicitation techniques to develop requirements.

About you
If you think this role is right for you, your skills and qualifications may include:
• Experience using leading Customer Communications Management tools is highly desirable.
• Previous experience in delivering business and technical analysis in Financial Services is MANDATORY.
• Experience in the Financial Services (Banking) Industry is MANDATORY.
• Investigation skills and finance/insurance knowledge of client documents, statements of advice and policies involved.
• Extensive and in-depth experience in business analysis in complex transformation programs and projects.
• Experience working with data models, data dictionaries, Power BI and SQL.
• Able to translate Business Requirements into Technical Mapping
• Experience working in a Team environment with BA’s, SME’s, Developers and Testers to ensure technical mapping is aligned to business requirements.
• Experience working in an Agile delivery environment using Confluence, Jira or DevOps.
• High level ability to communicate effectively, verbally and in writing, through all levels within an organisation (business and technical).
• Experience with leveraging project controls such as Risk, Issues, Scope, Dependencies, flight planning and Sprint planning.
• CCBA / CBAP qualifications desirable.

How you'll benefit
We provide a dynamic and rewarding work environment featuring:
• Competitive salary, bonus, and super offerings
• Opportunities for advancement
• Exposure to broad range of clients, projects and technologies
• Flexible work arrangements

Next steps
If you think this role is the right fit for you, then please apply. Let’s have a serious but informal chat about who you are and what drives you. We’d love to share our vision for the future and how you could make a difference in that journey.

For this role you must have Australian or New Zealand citizenship or have permanent residency status. Please apply before Monday, 23rd September 2024

The ideal candidate will be an excellent communicator, team player and flexiblein order tosupport the team. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.