Total 9 Senior Executive medical officer job vacancies in Health / Beauty / Fitness category in D03 Queenstown, Tiong Bahru

Job Description

• Follow-up and Audit Panel clinics based on FWA and compliance standard by, such as, but not limited to, updated decal display, QR codes, program based instructions, etc.
• Conduct onsite problem solving for complicated case escalations from clients. i.e. error in cash collection/claims submission to which clinics are paralysed and require on site assistance to respond back to client.
• Engage Panel clinics for onsite training on portal and recruitment matters.
• Recruit clinics onto new programs and align them on new program setup
• Manage clinics' escalation
• Maintain clinics listings for clients/insurers
• Align clinics on cost containment measures
• Engage clincs and to maintain healthy working relationships with clinics
• Align clinics on accessibility and service standards (decal presentations)
• Recontract Panel clinics which are on old contractual arrangements.
• Adhoc tasks (if any)

Requirements:

• Degree or diploma in relevant fields.
• Min 3 years’ experience in a clinical setting.
• Excellent client facing and provider network facing skills.
• Is a team player, has respect for others and displays mature judgement
• Is always productive – meets deadlines
• Basic to moderate level understanding and knowledge or Microsoft Office.

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore’s public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

About the Role

You will be working in the Department of Psychosocial Oncology providing psychosocial support, counselling and practical assistance to cancer patients and their families in a multi-disciplinary environment.

Key Responsibilities

• Handle case management, group work and conduct risk assessments to patients and their families in financial, emotional and health crisis
• Involve in social work programmes and lead research projects

Job Requirements

• Degree in social work or equivalent from an accredited tertiary institution with at least 2 years of relevant working experience
• A registered social worker (RSW) with the Singapore Association of Social Workers
• Strong interpersonal skills with excellent written and verbal communication skills
• Team player, meticulous, organized and able to multi-task efficiently
• Any other ad-hoc duties as required

The Executive/ Snr Executive manages MRO operations related to medical records and reports; to also oversee operations of the assigned working units, provide leadership and manage resources to ensure consistently high standard of work quality and output from the various working units. The Executive/ Snr Executive is to also ensure the staff are meeting KPI, manage new initiative of transforming the medical report request into a digital platform enabling patient to request report online.

Duties and Responsibilities

Management of Department Operation

• Overall responsible for ensuring that the functions of MRO’s core processes are met operationally and service quality objectives are met.
• Plan, organize and manage the daily activities and workload for assigned working units to meet the standards set by the Hospital and regulatory agencies.
• Responsible for correcting service problems promptly to deliver safe, seamless, efficient services to all service areas through constant tracking of key performance indicators.

Key Performance Measures include improve turnaround time for completion of medical reports, timely scanning of paper medical records and uploading of scanned images into system and timely project/task completion.

Process Management

• Assist the Manager to implement initiatives that can improve operational efficiencies and effectiveness.
• Upkeep and maintain MRO’s procedures and work instructions and ensure that the work processes clearly documented and consistently adhered to.
• Constantly seeking ways and continual review of processes to surpass customer’s expectations and add value to customers by working closely with department manager.

Key Performance Measures include percentage of good staff

(A*, A, B), employee climate survey, buddy report

Quality Management

• Review department’s Key performance indicators and implement department action plan.
• Constantly review workflows, systems and procedures to detect areas for improvements to meet department’s KPI.
• Ensure company’s missions, values and policies as well as department action plans are effectively conveyed to staff and carried out.
• Address any inefficiencies that are not in the interests of Medical Records Office and Customer by suggesting ways for improvement.
• Ensure documented procedures and standards are updated to ensure relevancy and quality.

Key Performance Measures include number of justified complaints and number of compliments, projects undertaken with positive outcomes.

People Management

• Manage and motivate staff to ensure successful implementation of plans and achievement of targets.
• Provide clear goals and directions for the assigned working units within MRO.
• Participate in hospital events & projects. Motivate and encourage staff to do the same.
• Build strong rapport and lead each working units for participation.
• Guide, orientate and manage staff behaviors that benefit department as a whole.
• Set performance targets and provide feedback to staff on their performance regularly.

Key Performance Measures include percentage of good staff.

(A*, A, B), employee climate survey, buddy report

• Prepare and submit monthly workload and performance report for Medical Records Office
• Assist in putting up approval paper for equipment/renovation/purchase requisition etc.
• Active participation in within/cross department process improvement projects to create value to the customer/patient.
• Any other tasks assigned.

Job Specification

• Degree in any discipline, preferably in Health Information Management
• Preferably 4 years working experience, preferably in healthcare operations, logistics, process improvement and staff supervision.
• Experience in hospital operations and managing large teams will be advantageous.Must be service oriented and customer focused.
• Able to work in a fast-paced environment and work with staff from all levels.
• Good communication, interpersonal & presentation skills.
• Must be possess a high level of adaptability and positive work attitude.
• Intermediate to Advanced skills in Microsoft Excel.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singaporean and Singapore PRs may apply.

Job Scope
Your core duty involves contributing to the growth and development of health social work in Alexandra Hospital. Besides direct practice, you will be building the department’s Clinical Supervision and Education portfolios. You will participate in practice research and development of clinical social work.

You will provide person-centred care with an understanding of the person in their own environment and working closely with formal and informal support networks to allow patients to be empowered in decisions they make or to work towards their wishes and wants.

You would also be expected to build new community programmes though partnership with community stakeholders. Social work interventions may be based out of the hospital to anchor care in the community.

You need to be proficient in carrying out crisis intervention duties which would require priority responses and intensive case management to patients going through personal crisis, including attempted suicide or are victims of abuse.

You will be providing supervision to colleagues, take on administrative roles and lead projects at the department, institution and national level. You will also be looking into clinical and quality audits and standards.

Medical disciplines you may work with: General Medicine, Renal Medicine, Rehab Medicine, Geriatric Medicine, Palliative Medicine and Psychological Medicine.

Job Requirements:

• Degree in Social Work; Post Graduate Diploma in Social Work; Master’s in Social Work.
• Post-graduate qualification in Counselling or Family Therapy will be an added advantage.
• Comfortable and competent in IT.
• Minimally bilingual. Conversant in dialects will also be helpful.
• All qualifying staff will need to be Registered Social Workers with the Singapore Association of Social Work.
• Committed and enjoy working as a team in a fast-paced, innovative and changing environment.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Job Scope:

Sell medical products, systems or services to achieve sales targets for assigned territories and overall business objectives.

• Call and meet with existing and prospective customers including general practitioners (GPs), hospital doctors, nurses, and hospital teams to make presentations in order to persuade to use Company's medical devices.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Implement action plans to achieve sales targets for assigned territories.
• Track self/team progress against key performance indicators and sales plans.
• Provide all necessary on-site technical expertise, knowledge and support to any medical team including all surgeons, nurses, anaesthetists throughout the entire medical procedure in the operating theatre.
• Report on the activities and products of the competitors.
• Maintain relevant customer data, and record sales data for reporting and tracking purposes. in appropriate customer relationship management databases.
• Be fully responsible and accountable of the consignment stock and assist the logistics team to ensure that the consignment stock at respective locations are regularly checked and accurate.
• Conduct product training to customers including but not limited to distributors, medical professional, doctors, nurses in assigned territories.
• Have a good knowledge of all products which the Company currently distributes or any other products that the Company may distribute.
• Identify business opportunities, formulates account strategies & ensure effective implementation of territory action plans.
• Work with management to consistently build trust, credibility and consistently strong customer demand and preference for products and services including building Key Opinion Leaders in respective accounts.
• Drives advocacy for products by ensuring up-to-date knowledge of both product and clinical evidence to hospital customers, and by providing the necessary clinical support in the respective accounts.
• Coordinate payment collection following company’s SOP.
• Provide regular market/competitor updates.
• Prompt complaints handling adhering to company SOP.
• Assisting customers enquiries and provide quotation as needed.
• Participate in the Company’s workshops, coordination of all exhibitions which the Company is involved, and market the Company’s products.

Requirements:

• Minimum 5 years of sales experience in Medical Devices.
• Comfortable working in an Operating Theatre.
• Nursing background is a plus.
• Successful medical sales representatives are highly persuasive and possess strong negotiation and sales skills.
• Knowledge of MS Office.
• Excellent verbal and written communication skills.
• Excellent teamwork and networking skills.
• Strong organizational and time management skills.
• Highly motivated and target driven with a proven track record in sales.
• Ability to travel locally (to and from clients) on a daily basis.
• Professional Degree and above qualification

You will assist the Centre for Resident and Faculty Development (CRAFD) and Office of Residents’ Affairs (ORA) teams in e-learning and resource management for residents, as well as support the outreach activities for the purpose of engaging local and overseas medical students, Residents and Post Graduate Year 1s. You will work closely with the team to ensure resources are well-managed for the SingHealth Residents as well as to profile SingHealth Residency as a Sponsoring Institution of choice for medical students.

You will play a key role in supporting the administration of e-courses for residents, laptop matters, simple visual aids design, logistics coordination of events and liaison with internal and external stakeholders to ensure success in the implementation of the events and activities organised by the office. You will be a key person in operationalising the daily administration workflows related to Residents’ training claims, laptop deployment and other residents’ welfare matters.

Job requirements:

· Diploma in Business Administration / GCE A level or equivalent

· Proficiency with Microsoft Office applications

· Experience in learning management system and project coordination will be an advantage

· Good organisational abilities and meticulous

· Team player with a positive attitude

· Must be fully vaccinated against COVID-19

Overview*

To perform laboratory procedures and related activities to provide a quality laboratory service to our customers, both internal and external.

Job Responsibilities*

Primary Responsibilities and Duties (80%)

1. Receive laboratory specimens through main Pneumatic Tube delivery system and over the counter and reject those that are unsuitable for analysis.
2. Operate the Laboratory Information System to perform functions such as order entry (only if required), sample receipt, result query and result entry.
3. Sort and arrange specimens in collection bins for different sections and dispatch samples to the correct benches. Perform simple processing and sorting.
4. Manage specimen movement for inhouse and send out test. To ensure specimens are packed according to test catalogue for send-out test.
5. Receive and response enquiries from customers at reception and escalate to suitable personnel when they are unclear.
6. Perform laboratory test. Perform all procedures in accordance with laboratory protocols.
7. Alert appropriate personnel of critical values.
8. Undertake preventive maintenance on laboratory instrumentation. Notify appropriate laboratory personnel when laboratory instruments malfunction.
9. Notify appropriate laboratory personnel when test kits, reagents or other supplies should be re-ordered.
10. Report any adverse incidents to senior member of staff.
11. Perform shift duties as required.
12. Keep current with new instrumentation, techniques, and procedures by attending/participating in appropriate workshops, seminars, and in-service education classes.
13. Comply with good laboratory practice as set out by the laboratory Accreditation Programme of the College of American Pathologist and Singapore regulatory agencies.
14. Receive and resolve queries from customers.
15. Promptly carry out instruction(s) of senior staff with regards to work procedures and duties.
16. Comply with all requirements of the Laboratory Safety Manual.
17. Comply to DLM Workplace Etiquette in line with NUHS Core Values
18. Perform and interpret results of QC and take corrective action.
19. Conduct in-service education and continuing education classes.
20. Assist with planning of staff roster as required.
21. Coach trainees and new staff if assigned.

Secondary Duties and Responsibilities (20%)

1. Assist in the evaluation of new laboratory methodologies.
2. Undertake back-up procedures in the event of emergencies such as downtime.
3. Participate in routine laboratory administrative work such as filling, processing of deliver order, invoices etc.
4. Any other duties as assigned by RO and/or Section Leader.
5. Assist with drafting and updating laboratory protocols when required.
6. Participate and contribute to project teams as required.

Requirements*

BSc or equivalent to Medical Laboratory Science

Required Competencies and Capabilities (Skills, Experiences and Professional Licenses)

• Preferably with 1 to 2 years of relevant clinical laboratory experience.
• Good laboratory skills.
• Good general health and no colour blindness.
• Basic computer literacy in proficiency in laboratory information system.
• Service oriented and customer focused.
• Good team player and interpersonal skills.
• Proactive and good time management.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Summary of role:

Provide an efficient and responsive secretarial and administrative support to the Head of Department and the Medical Department, helping HOD to prioritise and manage their time, support department to achieve organization targets.

Main Duties:

1. Provide secretarial and administrative support to the Head of Department:

• Handling correspondences and call on behalf of the Head of Department
• Support the Head of Department in clinical rosters, leave matters/applications, court appearance, travel plans and claim matters
• Verify the doctors’ claims before routing the Head of Department to approve
• Contact point for meeting scheduling and calendaring matters support for Head of Department
• Schedule individual face-to-face meeting for Head of Department for the annual performance appraisal exercise
• Any other duties as assigned by Head of Department

2. Department Admin Support

• Support HOD in formulating and executing long term & short term strategies setting sight towards departmental workplan (e.g. collate information and details for the annual budget planning)
• Support department operations for the purpose of department manpower deployment to ensure smooth and optimal clinical services
• Facilitate and support the department operations in the engagement of the respective stakeholders for the achievement of organisation’s targets (e.g. wait times)
• Support the department in rolling out and evaluating new initiatives (e.g. collate data needed, monitor project timelines)
• Maintain website for the respective department(s)
• Coordinate and take minutes of department meetings and Faculty & Resident meeting
• Work with Medical T&E on organization of courses
• Provide administrative support for the Year End event
• Planning of travel arrangement for scientific conference, mission and business trip
• Handle office duties such as purchase request of stationeries, pantry supplies, office equipment, coordinate IT requests
• Collate department information and details for the annual budget planning
• Provide coverage for medical secretaries during their absence

3. Administrative support to Doctors of the Department

• Verify doctors’ on-call claim submission
• Keep track of the leave applications and update leave records
• Facilitate doctors' leave applications so as to block clinics and OT sessions and arrange for coverage of clinics in the event of manpower shortage
• Verify leave applications against doctors’ roster and follow up with doctors on pending leave applications for KPI payments
• Provide advice and guidance on institutional’s policies for doctor’s adherence
• Monitor doctors’ vendor conference sponsorship eligibility
• Facilitate resource modifications to doctors' clinics and OT sessions

4. Provide secretarial and administrative support to specific clinician leaders

• Handling correspondences and call on behalf of the clinician leaders
• Contact point for meeting scheduling and calendaring matters support for clinician leaders
• Any other duties as assigned by clinician leaders

Requirements:

• Possessed at least a Degree with 3 years of experience in Secretary
• Experience in Healthcare Industry will be a great advantage
• Good written adn verbal communication skills

The position holder will provide administrative support in the department and perform key duties which include but not limited to the following:

• Tracking KKH papers for Library Bulletin;
• Manning of 'Ask a Librarian' / Nursing Students / Medical Officers hotline; and
• Keeping track of library use / article requests / usage reports.

Requirements:

• Higher NITEC / NITEC / GCE N / O / A level with 8 years’ experience or Diploma with 2 years’ experience
• Experience of working in a library or hospital-based medical library is an added advantage
• A team player and yet able to work independently
• Strong interpersonal and communication skills
• Meticulous with strong organization and coordination skill
• Possess high level of initiatives, efficient, able to multi task and work independently to meet deadlines
• Proficient in Microsoft Office applications

Please note that this is a 3-months temporary position with no contract renewal and only shortlisted candidate will be notified.