Total 5 human resource assistant job vacancies in PR / Media / Communications category in Bukit Mertajam

Overview:

The person will play a pivotal role in driving sustainability initiatives within the organisation. His/her responsibilities will encompass working closely with Director and Vice President of Strategic Communications in various aspects of sustainability, including being the champion of Environmental, Social, and Governance (“ESG”) principles, initiating and managing Corporate Social Responsibility (“CSR”) programmes, as well as managing and monitoring Wakalah budget and programmes. The position requires strategic thinking, leadership, and project management skills which are essential to promote sustainable practices and create positive impact on the Company’s stakeholders.

Key Responsibilities:

• ESG Champion:
  1. Stay updated on ESG trends, regulations, and best practices.
  2. Collaborate with various departments to integrate ESG considerations into the company’s operations.
  3. Advocate for ESG principles within the organisation and promote a culture of responsible business practices.

• CSR Program Initiation and Management:
  1. Identify and assess CSR opportunities aligned with the company’s mission and values.
  2. Develop a CSR strategy and roadmap, including measurable goals and KPIs.
  3. Establish partnerships with non-profit organisations and community stakeholders.
  4. Oversee the planning, implementation, and evaluation of CSR programmes.
  5. Report on the impact of CSR initiatives and communicate achievements to stakeholders.

• Wakalah Budget and Program Initiation, Management and Monitoring:
  1. Develop and implement programme based on allocated Wakalah budget.
  2. Monitor utilisation of Wakalah budget, including for Human Capital Department.
  3. Prepare required report on the utilisation of Wakalah budget to Pusat Pungutan Zakat MAIWP.

• Sustainability Reporting:
  1. Prepare the annual sustainability reports that include ESG performance, CSR initiatives and Wakalah program updates.
  2. Collaborate with internal teams to gather and verify data.
  3. Ensure compliance with relevant reporting standards (e.g. GRI, SASB).

• Stakeholder Engagement:
  1. Engage with internal and external stakeholders to gather input and feedback on sustainability efforts.
  2. Foster relationships with industry organisations, government agencies, and other partners to advance sustainability goals.

• Risk Management:
  1. Identify and assess sustainability-related risks and opportunities.
  2. Develop and implement strategies to mitigate risk and capitalise on opportunities.

• Budget and Resource Management:
  1. Manage the budget allocated for sustainability initiatives.
  2. Allocate resources efficiently to support ESG, CSR and Wakalah programmes.

• Compliance and Regulation:
  1. Stay informed about relevant laws and regulations related to sustainability and CSR.
  2. Ensure the Company’s compliance with applicable legal requirements.

Qualifications

• Bachelor’s Degree in related field (i.e. environmental science, sustainability, communications, or related discipline).
• 4-5 years’ experience in sustainability, environmental management, or corporate responsibility.
• Strong knowledge of environmental regulations and sustainability frameworks.
• Excellent project management, teamwork and communication skills.
• Ability to work collaboratively and engage with a wide range of stakeholders.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Medical insurance

概述：

此人將在推動組織內的永續發展措施方面發揮關鍵作用。他/她的職責將包括與策略傳播總監和副總裁在永續發展的各個方面密切合作，包括成為環境、社會和治理（「ESG」）原則的倡導者，發起和管理企業社會責任（「CSR ”） ）計劃，以及管理和監督Wakalah預算和計劃。該職位需要策略思維、領導力和專案管理技能，這些技能對於促進永續實踐和對公司利害關係人產生積極影響至關重要。

主要職責：

• ESG 冠軍：
  1. 隨時了解 ESG 趨勢、法規和最佳實務的最新動態。
  2. 與各部門合作，將 ESG 考量納入公司營運。
  3. 在組織內倡導 ESG 原則並促進負責任的商業實踐文化。

• 企業社會責任計畫的啟動與管理：
  1. 識別並評估與公司使命和價值觀相符的企業社會責任機會。
  2. 制定企業社會責任策略和路線圖，包括可衡量的目標和 KPI。
  3. 與非營利組織和社區利益相關者建立夥伴關係。
  4. 監督企業社會責任計畫的規劃、實施和評估。
  5. 報告企業社會責任舉措的影響並向利害關係人傳達成果。

• Wakalah預算與計畫啟動、管理與監控：
  1. 根據分配的Wakalah預算制定和實施計劃。
  2. 監督Wakalah預算的利用情況，包括人力資本部門的預算。
  3. 向 Pusat Pungutan Zakat MAIWP 準備有關Wakalah預算使用情況的所需報告。

• 永續發展報告：
  1. 準備年度永續發展報告，包括 ESG 績效、企業社會責任措施和Wakalah計畫更新。
  2. 與內部團隊合作收集和驗證數據。
  3. 確保遵守相關報告標準（例如 GRI、SASB）。

• 利害關係人參與：
  1. 與內部和外部利害關係人合作，收集有關永續發展工作的意見和回饋。
  2. 培養與產業組織、政府機構和其他合作夥伴的關係，以推動永續發展目標。

• 風險管理：
  1. 識別並評估與永續發展相關的風險和機會。
  2. 制定並實施策略以降低風險並利用機會。

• 預算與資源管理：
  1. 管理分配給永續發展計畫的預算。
  2. 有效分配資源以支援 ESG、CSR 和Wakalah計劃。

• 合規與監理：
  1. 隨時了解與永續發展和企業社會責任相關的相關法律法規。
  2. 確保公司遵守適用的法律要求。

資格

• 相關領域的學士學位（即環境科學、永續發展、傳播或相關學科）。
• 4-5 年永續發展、環境管理或企業責任的經驗。
• 對環境法規和永續發展架構有豐富的了解。
• 優秀的專案管理、團隊合作和溝通能力。
• 能夠與廣泛的利害關係人進行協作和互動。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 醫療保險

• Carry out the execution of corporate events, tradeshows and similar special events.
• Manage operational and administrative functions to ensure projects are delivered efficiently.
• Provide support to plan, develop, and execute marketing initiatives.
• Complete projects related to branding, content creation, and social media marketing.
• Attend to events and delegate related enquiries.
• Deliver events collaterals (e.g. ads, banners, print materials and gifts)
• Consolidate, track and ensure all GSTCE sponsors’ entitlements are fulfilled.
• Any other admin duties not mentioned above.

Skills:

• Excellent knowledgeof MS Office, especially Excel and PowerPoint
• Familiarity withmarketing software and online applications (e.g. CMS - WordPress, video editing and social media marketing)
• Good to have but not compulsary knowledge of Adobe Creative Suite (Photoshop, Illustrator, and Premiere Pro)
• Passion for events management and its best practices

Event Planning and Coordination

• Assist to organize offline events and online webinars (e.g., exhibitions, workshops, competitions, social gatherings) through effective communication and collaboration with internal stakeholders and external vendors

Marketing Collateral and Brand Management

• Create, maintain, and update corporate marketing materials
• A great eye for design and the ability to generate new ideas for content creation
• Plan and develop marketing collateral, such as posters and brochures
• Organise photo/video shoots with photographer/videographer
• Develop templates ahead to post on website, social media, email and other mediums
• Create and develop other designs such as presentations, pitch decks, signages, and trade show collaterals, as needed
• Manage and maintain the brand architecture, guidelines and corporate identity to ensure consistency across all channels
• Educate and train teams in upholding the brand image and reputation

Digital Strategy (Website and Social Media) and Lead Management

• Grow the Company’s digital presence as part of the overall marketing strategy
• Develop and manage content calendars for social media platforms, creative production (including text, images, videos, etc.), and foster community engagement and growth
• Plan and execute digital campaigns and promotions
• Plan, execute and measure A/B tests
• Manage the company’s official website, execute SEO initiatives (with additional support), and ensure smooth lead generation and nurturing processes
• Measure and report performance, return on investments (ROI) of campaigns and identify trends and insights to optimise spend and performance

Client Relationships Management & Corporate Communication

• Utilize CRM systems to generate insightful reports
• Develop Email Direct Marketing (EDM) campaigns and disseminate company updates to strengthen client relationships and trust
• Develop marketing automation journeys and create personalised email content on CRM systems to drive engagement and return stays
• Analyse performance of marketing automation and email campaign performance
• Assist in crafting media releases, and monitor public sentiment to maintain a positive brand image

Regular Market Research

• Conduct in-depth market analysis to monitor industry and competitors trends, identify emerging opportunities, and enhance brand awareness among targeted demographics
• Present findings to the Management

Marketing Budget

• Assist to develop marketing budgets based on activity-sorted expenses
• Compare actual expenses to the budget and escalate to Management any issues or discrepancies

Administrative

• Assist in coffee-production related administrative matters and any ad-hoc matters assigned

Job Requirements

• Degree in Business Administration, Marketing, Communications or related field
• At least 2-3 years of working experience in the related field required (FMCG, F&B and Hospitality)
• Experience in organizing major events, particularly in the coffee industry
• Strong command of the English language and strong copywriting skills
• A good eye for design and creative thinking is essential
• A structured and organized process-driven individual with an eye for details
• Accountable, self-motivated, attentive to details, positive working attitude
• Good communication skills and able to work multi-task and independently in a fast-paced environment
• Proficient in MS Office suite
• Proficiency with Adobe Creative Suite or similar technologies (particularly Illustrator, InDesign, Photoshop)
• Proficient in web analytics tools and content management system is an advantage
• Knowledge of HTML, CSS and JavaScript is an advantage

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant / Event Services Manager is in charge of various group and catering (social / corporate / wedding) businesses.

What will I be doing?

As the Assistant / Event Services Manager, you will be responsible for performing the following tasks to the highest standards:

• Communicate effectively with the Sales & Catering team members responsible for booking various group and catering businesses, as well as all other department staff members who will be involved in carrying out the needs of a group/guests.
• Ensure that all bookings are focused to yield maximum revenue per available function room.
• Response for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with Conrad Singapore Orchard
• Develop creative and attractive menu presentations for potential clients.
• Maintain an active trace / follow-up system on all personal sales calls and inquiries.
• Finalize all bookings, maximizing all revenue potential by upselling in all revenue producing areas while satisfying client needs.
• The ability to act as the liaison between the client and the hotel for all of the client’s needs (i.e. Hotel rooms, catering & events, audio visual, food tasting, transportation, off-site event recommendations).
• Have an excellent knowledge of hotel facilities, capacities and dimensions of the hotel’s function spaces.
• Review all function spaces with the Banquet Manager in regards to any requirements for a function.
• Maintain the policies set forth in the group sales / catering sales contract (i.e. deposits, cut off dates, attrition, rooming list, billing instructions).
• Conduct tours of the property with potential and existing clients.
• Provide input for weekly and monthly forecast.
• Coordinate with other departments on the needs of the group which will directly affect the department (i.e. amenities, arrival/departure time, deliveries).
• Plan and/or attend and/or participate in meetings with various operational departments as well as pre-convention meetings with groups to ensure on the quality of guest satisfaction.
• Achieve a yearly personal sales booking goal
• Listen and comprehend client’s need and goals.
• Actively participate in training opportunities
• Maintain a thorough concept of food cost and menu planning
• Respond to all telephone and walk-in inquiries regarding function spaces.
• Comfortably entertain appropriate clients.

Sales Administration

• Answer telephone inquiries and respond according to the Conrad’s standards
• Maintain an effective plan of correspondence.
• Prepare a monthly booking report and/or any other reports required by the Director of Catering
• To coordinate special events, promotions and publicity activities as assigned.
• Review all banquet event orders, daily and weekly banquet sheets to ensure accuracy in the content.
• Follow up on deposits made and ensure all payments are cleared after event.
• To update menu and price information when changes happen.
• Maintain all catering files in accordance with established procedures and standards.
• Maintain a friendly, caring and helpful attitude with clients, as well as other Hotel team members.
• Assist clients in the absence of a catering representative.
• Keep informed as to the daily hotel activities.
• Take ownership of the Delphi.fdc system.
• Find ways to make event services effort more effective and efficient through utilization of the Delphi.fdc system.

Generic Skills

• The ability to keep Director of Catering promptly and fully informed of all problems or unusual matters so that prompt corrective actions can be taken where appropriate.
• Maintain a professional appearance at all times and to conduct personal behavior in a mature professional business manner when representing the Hotel or brand.
• To be a sound analyzer and problem solver.
• To be a “do-er”, implementer, and action taker.
• Develop and use good business acumen and be a good “business operator”.
• Possess high level of accuracy and have an eye for detail, vigilantly attentive to detail, monitor quality and be obsessively service oriented.
• The ability to be versatile, flexible, show stress management, manage criticism and manage conflict effectively.
• Be a team player and have interpersonal sensitivity.
• Be a public ambassador for Conrad Singapore Orchard as well as Hilton Hotels & Resorts
• Respond properly in any Hotel emergency or safety situation.
• Perform other tasks or projects as assigned by Hotel management and staff.
• Provide feedback in a timely, professional and constructive manner.
• Ready to support any operational crunch within the Hotel, off-site events or Hotel run events.
• Ready to support community initiatives by the Hotel as our contribution to society.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Assistant / Event Services Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Excellent reading, writing and oral proficiency in the English Language
• Flexible with working hours, able to work weekends and public holidays when necessary
• Ability to communicate in a second language is beneficial
• Minimum 2 – 3 years previous catering sales / conference services experience
• Able to work under pressure
• Strong selling and client communication skills

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!