Total 129 accounts officer job vacancies in FPH Rockwell Business Center Tower 3

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. 

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Salary Range: $16.00 - $23.50

Union Position:

No

Department Details

Summary

A Patient Accounts Representative is responsible for providing exceptional service to the Customers of Sanford. Resolves concerns with Customers, insurance companies and third-party agencies.

Job Description

Providing optimal Customer service is the heartbeat of Sanford Patient Accounts. Accountable for controlling and settling high volumes of accounts for past and upcoming services provided by Sanford Health. Research accounts and educate guarantors regarding financial liability, billing issues, insurance concerns, and forwarding various other information needed for account maintenance to pertinent departments for review.

Responsible to collect and follow-up on current and delinquent account balances due, including inbound and outbound contact via telephone, MyChart messaging, live chat, and text messaging with insurance companies and agents, law offices, other departments of the organization, patients. Informs customers about Sanford Financial Assistance Program via face-to-face interaction and over the phone communication using automated phone technology. Maintains accurate documentation in guarantor's accounts, regarding all verbal and written communications associated with the account. The workday consists of 90-95% of an employee's time on the telephone, live chat, and MyChart messaging.

Good working knowledge of collection laws as well as requirements of collection agencies mandated under the FDCPA standards. Work closely with the collection agencies by providing accurate information to enable them to correctly manage accounts.

Use initiative, discretion, and independent judgment in making decisions in varied situations as it relates to patient accounts. Capability to work with the growth and development needs of unique patient populations and to utilize strong communication skills. Be able to utilize all office equipment including provided computer and application software, printer, FAX, copier, multi-line telephone system. Requires excellent written and oral communication skills, including English usage, grammar, punctuation, and style. Ability to use appropriate reference materials and to multi-task. Familiarity with Data Processing capabilities and procedures is necessary. Must maintain HIPAA compliance.

Qualifications

Position Schedule:

Monday - Thursday: 9:30am - 6:00pm

Friday: 8:30am - 5:00pm

High school diploma or equivalent preferred.

Previous experience in billing or call center preferred but not required.
 

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

Perform safe & stable to control RRU area operation following integrated management system. Make SOP and educate to members to make daily and monthly report, etc.

Senior Operational Support Officer (Grade I)

Description
We are seeking a highly organized and detail-oriented individual to join our team as a Senior Operational Support Officer (Grade I). As a Senior Operational Support Officer, you will play a crucial role in ensuring the smooth daily operations of our organization. This includes coordinating and assessing operational processes, analyzing data, and providing support to various departments. The ideal candidate for this role is someone who is proactive, analytical, and possesses excellent problem-solving skills.

Responsibilities
Serve as the main point of contact for operational issues, providing support and guidance to department heads and staff members.
Coordinate and monitor operational processes to ensure efficiency and effectiveness, making recommendations for improvements as needed.
Analyze data and generate reports to assess operational performance and identify trends and areas for improvement.
Develop and implement policies and procedures to streamline operational workflows and ensure compliance with industry standards.
Collaborate with cross-functional teams to develop and implement strategies to enhance operational effectiveness.
Manage projects and initiatives related to operational support, ensuring timely completion within budget and scope.
Conduct regular audits and assessments to identify operational risks and implement appropriate mitigation measures.
Requirements
Bachelor's degree in Business Administration, Operations Management, or a related field.
Minimum of 5 years of experience in operational support roles, preferably in a fast-paced environment.
Strong analytical and problem-solving skills, with the ability to identify trends, patterns, and areas for improvement.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Proficiency in Microsoft Office Suite and experience with operational support software and tools.
Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
Attention to detail and ability to work independently with minimal supervision.

Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:15
Pay Per Hour: £23.48
Location: Tower Hill, Central London

Should you wish to apply for this job opportunity, please send an up to date CV.

Environmental Health Officer - Grade 1 (Grade K)

Description
We are seeking a dedicated and passionate Environmental Health Officer - Grade 1 (Grade K) to join our team. As an Environmental Health Officer, you will play a vital role in safeguarding public health and promoting environmental sustainability in our community. You will be responsible for enforcing health and safety regulations, conducting inspections, and providing guidance and educational resources to businesses and the general public.

Responsibilities
Conduct routine inspections of food establishments, drinking water sources, and recreational facilities to ensure compliance with health and safety regulations
Investigate complaints related to environmental hazards, noise pollution, and waste management, and take appropriate action to mitigate risks
Provide education and training to businesses and individuals on best practices for maintaining a healthy environment, including proper waste disposal and pest control
Collaborate with other agencies and departments to coordinate emergency responses and public health campaigns
Conduct risk assessments and contribute to the development of policies and guidelines to mitigate environmental health risks
Maintain accurate records and prepare detailed reports on inspection findings, enforcement actions, and compliance measures
Keep up-to-date with the latest research, regulations, and trends in environmental health and participate in ongoing professional development opportunities
Requirements
Bachelor's degree in environmental health, public health, or a related field
Demonstrated knowledge of local, state, and federal regulations related to environmental health and safety
Strong analytical and problem-solving skills, with the ability to assess and mitigate health risks
Excellent communication and interpersonal skills, with the ability to effectively engage with a diverse range of stakeholders
Proficient in using computer software and applications relevant to environmental health management
Ability to work independently and as part of a team, with strong organizational and time management skills
Valid driver's license and willingness to travel to various worksites

Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £28.88
Location: Tower Hill, Central London

Should you wish to apply for this job opportunity, please send an up to date CV.

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. 

Work Shift:

Evening (United States of America)

Scheduled Weekly Hours:

20

Salary Range: $18.00 - $28.00

Union Position:

No

Department Details

Summary

Enforces policies and procedures with all patients/residents, visitors and staff. Patrols and secures facility buildings and grounds as assigned.

Job Description

Monitors conduct of visitors on premises and confronts unauthorized persons for questioning. Reports safety, fire hazards or security violations. Responds to all requests for assistance from employees, patients/residents and visitors. Assists with any and all situation; i.e., problem-solving with positive outcomes. May escort personnel to and from parking areas as requested. Maintains records and prepares incident reports and other documents pertinent to security activities. Ability to work with all age groups. Must be able to prioritize calls for service in order of urgency based on safety needs. Security officers are expected to work in highly stressful situations in which they are to de-escalate the situation as soon as possible. All security officers are requires to maintain awareness of local laws which affect the way individuals conduct themselves on private property. The necessary skills that are required involve the following: communicate effectively with all customers, ability to write professional reports, demonstrate the physical ability to perform basic security officers functions as trained. This position may have access to areas where medications are stored in order to perform their specific job related functions.

Qualifications

High school diploma or equivalent preferred. College or vocational education is preferred.

Prior experience healthcare security, contract security and/or law enforcement is highly preferred.

May require a current valid driver's license with Sanford insurability dependent upon region. Basic certification by International Association for Healthcare Security and Safety preferred within one year of hire.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. 

Work Shift:

Day (United States of America)

Scheduled Weekly Hours:

40

Salary Range: $18.75 - $28.00

Union Position:

No

Department Details

Summary

Enforces policies and procedures with all patients/residents, visitors and staff. Patrols and secures facility buildings and grounds as assigned.

Job Description

Monitors conduct of visitors on premises and confronts unauthorized persons for questioning. Reports safety, fire hazards or security violations. Responds to all requests for assistance from employees, patients/residents and visitors. Assists with any and all situation; i.e., problem-solving with positive outcomes. May escort personnel to and from parking areas as requested. Maintains records and prepares incident reports and other documents pertinent to security activities. Ability to work with all age groups. Must be able to prioritize calls for service in order of urgency based on safety needs. Security officers are expected to work in highly stressful situations in which they are to de-escalate the situation as soon as possible. All security officers are requires to maintain awareness of local laws which affect the way individuals conduct themselves on private property. The necessary skills that are required involve the following: communicate effectively with all customers, ability to write professional reports, demonstrate the physical ability to perform basic security officers functions as trained. This position may have access to areas where medications are stored in order to perform their specific job related functions.

Qualifications

High school diploma or equivalent preferred. College or vocational education is preferred.

Prior experience healthcare security, contract security and/or law enforcement is highly preferred.

May require a current valid driver's license with Sanford insurability dependent upon region. Basic certification by International Association for Healthcare Security and Safety preferred within one year of hire.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

Position Summary

To support estore online transactions troubleshooting and clearing

Role and Responsibilities

Purpose of the Job

• AR role for eStore online transactions. To ascertain company’s AR status so as to manage the risk of unidentified claims against the company.
• Ensure that the company’s cash collection is made promptly to maintain the liquidity of the company’s financial position.
• Maintain accurate records of the company’s collections and ensure deposits are presented to the bank promptly for recognition.

Roles & Responsibilities

Online transactions

1. Manage online transactions and ensure smooth order matching and receipts clearing

2. Identify mismatch orders and perform corrective actions

3. Work with operation team to have raised issue/resolved at a timely basis 

4. Have the backlog open items/aged AR items cleared under deadline

5. Support internal team to troubleshoot system errors

6. Generation of all necessary documentation
7. Other ad-hoc activities as assigned by Superior

Skills and Qualifications

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Hampton, Virginia

Works under the supervision of the Protection Supervisor and the Director of Maintenance/Protection Manager. Functions to protect facility and personnel from property loss and criminal activity. Provides services and assistance as outlined by policies and procedures and directed by Management to make the facility safe for employees patients and visitors and to meet the expectations of Riverside Health System.

Riverside Behavioral Health Center offers the most comprehensive range of behavioral health programs on the Virginia Peninsula. An established mental health care provider in Hampton Roads since 1983, Riverside Behavioral Health Center provides psychiatric and chemical dependency services to children, adolescents and adults on an outpatient and inpatient basis. We offer a variety of services such as Inpatient Adult Services, Inpatient Child and Adolescent Services, Adolescent Residential Services and Outpatient Services, to individuals who experience emotional, psychological and behavioral problems. Individual, family and group therapy, recreation therapy, art therapy, life skills groups, and medication management are key components of the programs we provide.

Education: High school diploma or equivalent preferred.

Experience: Previous experience with security in a health care or other setting preferred.

Licensure: Must have a valid driver's license with acceptable driving record to drive company vehicles. CPR-Basic certification and AED Training required or obtained within 90 days of employment. CPI Training required or obtained within 90 days of employment. (CPI not required for officers working at RRCC or Warwick Forest)

Part Time and Labor Pool evenings and nights available

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

Animal Control Officer

Job Posting Closing Date:

04/02

Provo City is hiring a full time Animal Control Officer to enforce animal control codes and statutes in the community. Qualified, civic-minded individuals interested in providing these services to the City of Provo are encouraged to apply.

Provo City offers competitive pay; paid leaves, including vacation, sick, holidays, bereavement, and parental leaves; generous employer-paid health insurance; retirement and pension plans; free use of the Provo Recreation Center, Peaks Ice Arena, and City Library; and regular review of compensation practices to remain competitive with the local market among many other great benefits.

Job Details

Application Review Process: Applications will be reviewed in the order they are submitted, with the first screening being held on April 4, 2024. Position may be closed at this time if sufficient, qualified applications to proceed with a competitive selection process have been received. Applicants must meet the minimum requirements listed below to be eligible for consideration.

Pay Rate: (G24) $21.67 - $29.87 per hour (depending on experience)

Selection of Essential Duties:

• Respond to citizen complaints and reports about animals and cruelty to animals.

• Intercede in conflicts about animals and investigate animal control issues and determine whether a violation has occurred.

• Issue warnings, citations, summons, and licenses.

• Prepare and present a variety of reports and records for review including testifying in court.

• Patrol Provo City in a marked vehicle to ensure the protection of citizens and animals.

• Collect and/or impound vicious, injured, dead, sick, rabid, problematic, and stray animals or wildlife from public and private property.

• Utilize animal containment tools and equipment.

• Investigate animal bite complaints or suspected rabies cases.

• Handle lethal and controlled hazardous substances to euthanize animals.

• Assist in traffic control as needed.

• May inspect pet stores.

• Perform other related duties as required.

Minimum Requirements:

• High School Diploma or equivalent (GED).

• One year of experience in the handling and care of animals.

• Or an equivalent combination of education/experience that provides the required knowledge, skills, and abilities to perform this job.

• A valid, lawful drivers license.

• UACOA Tranquilizer Gun certificate, UACOA Euthanasia Certificate, and Wildlife Handling Certificate required within 1 year of hire.

Pre-employment Screening: Prior to appointment, applicant will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months.

Full time

Regular

40

Job Description

Responsibilities:

• Identify key players within top Strategic Customers, external influencers, and stakeholders.
• Integrate customer insights, priorities, and business ecosystem to set and implement the strategic plans for Key Strategic Accounts such as NUPCO, MOH, MODA … etc in a mutual Win/Win model to build sustainable and robust engagements
• Builds deep and broad engagement plans within the top Customer’s organization and develops an intense understanding of their key priorities/objectives, structure, and business ecosystem.
• Monitoring metrics according to the tracking plan and re-shaping operational activities.
• Lead Value Creation activities by identifying and predicting the responsive opportunities to co-develop Solutions, addressing previously unmet or evolving patient/customer needs, and coordinating resources to achieve the strategic goal.
• Works closely and cross-functionally with multiple stakeholders to ensure internal team members understand and effectively execute customer strategy to maximize effectiveness and outcomes.
• Ensure all customer interactions and activities are consistent with country regulations, laws, and internal guidance and policies.
• Manage P&L for the strategic accounts to maximize business performance and boost sales and profitability.
• Support the Tender Management team by understanding the customer’s tender procurement process, key decision makers, and influencers, track competitive information, and inform the relevant stakeholders about the value proposition.
• Identify and Investigate: Research and identify potential third-party strategic alliance opportunities that align with the organization's goals and objectives. Conduct thorough investigations and due diligence to evaluate potential alliance partners, including their capabilities, resources, and reputation.
• Analyze and Evaluate: Analyze and evaluate the potential benefits, risks, and opportunities associated with forming strategic alliances. Develop strategic recommendations based on market trends, competitive analysis, and industry best practices.
• Negotiate Terms: Lead the negotiation process to establish mutually beneficial terms and agreements with alliance partners. Ensure that the negotiated terms align with the organization's brand integrity and value while leveraging the resources and expertise of the alliance partners.
• Execute Partnership Terms: Collaborate with alliance partners to develop and execute partnership terms, ensuring that all parties are aligned and committed to delivering on the agreed-upon objectives.
• Drive the implementation of partnership plans and strategies, monitoring progress and making necessary adjustments as needed.
• Unified Solution: Work closely with alliance partners to present a unified solution to mutual clients or customers. Collaborate on joint marketing and sales efforts, leveraging the combined strengths of both organizations to maximize value for clients.
• Communication and Coordination: Establish effective communication channels with alliance partners, ensuring regular updates, coordination of activities, and resolution of any issues that may arise. Facilitate ongoing collaboration and information sharing to maintain productive and mutually beneficial relationships.
• Performance Monitoring: Monitor and track the performance of strategic alliances against agreed-upon metrics and objectives. Conduct periodic reviews and assessments to identify areas for improvement and optimize alliance outcomes.
• Compliance and Documentation: Ensure compliance with all legal, regulatory, and contractual obligations related to strategic alliances. Maintain accurate records and documentation of partnership agreements, communications, and deliverables.

Requirements:

Education & Experience:

• Bachelor’s degree in Pharmaceutical Science is a must.
• Bachelor’s degree in business administration, marketing, or a related field (master’s degree preferred).
• Minimum of 3 years of experience in strategic accounts management
• Strategic alliances, business development, or partnership management in the pharmaceutical or healthcare industry is preferred.

Knowledge & Skills:

• Strong understanding of the pharmaceutical industry landscape, market dynamics, and trends.
• Excellent analytical and strategic thinking skills to identify and evaluate potential alliance opportunities.
• Demonstrated negotiation and contract management abilities with the ability to drive win-win solutions.
• Exceptional communication and interpersonal skills to foster relationships and effectively collaborate with internal and external stakeholders.
• Proven project management skills to coordinate and execute complex strategic initiatives.
• Strong business acumen and financial analysis skills to assess the financial viability and impact of alliances.
• Familiarity with legal and regulatory requirements related to strategic alliances in the pharmaceutical industry.
• Proficiency in using collaboration and productivity tools.
• Advanced office programs command.

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description:

•    المسؤوليات:

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Description

As a condition of employment, the following are required at the time of hire:

• Successful completion of a background check and degree verification (if applicable).

• For international degrees, you must provide US degree equivalency verified by a nationally recognized credential evaluation service.

• Participation in a Maryland State Retirement System plan (Pension or Optional Retirement Plan, depending on the position). If you are already retired from the Maryland State Retirement System, you may not enroll in a Maryland State Retirement System plan at Montgomery Collage and may have earn​ings restrictions, per state law.

Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources and Strategic Talent Management at 240-567-5353 or HRSTM@montgomerycollege.edu.  We require at least two weeks advance notice to enable us to provide the requested accommodation.

Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff.

Montgomery College is a tobacco-free and smoke-free workplace.

Closing Date

Open Until Filled

Title:

Public Relations Officer

Job Title: Public Assist Public Relations Officer

Responsibilities:

1. Serve as the primary liaison between the company and government entities in Basra, Iraq.

2-follow up on the process for obtaining visas, security passes, and other assigned duties

3. Coordinate all public relations activities within the company's government-related department, ensuring alignment with organizational objectives.

4. Facilitate communication and collaboration between the company and government departments on matters such as project-related documents approvals.

 

Qualifications:

1. Bachelor's degree , business administration, or a related field;

2. Previous experience in public relations or government relations roles, preferably within the oil and gas industry or a related sector.

3. Excellent interpersonal and communication skills, with the ability to effectively engage with government officials and employees at all levels.

4. Strong organizational skills and the ability to manage multiple tasks simultaneously in a dynamic environment.

5. Understanding cultural sensitivities and protocols when working with government entities

Note: This job description outlines the responsibilities and qualifications for this position. It is subject to modification based on the specific needs and requirements of the hiring organization.

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: The Financial Crimes (FC) Officer I must have a high level of appropriate expertise within financial crimes risk management and related regulations, guidance, and best practice.  The FC Officer I leads in the identification and assessment of risks where appropriate (BSA/AML, Economic Sanctions, Fraud) and the execution of procedures to evaluate the Bancorp's compliance with laws, regulations and industry standards. Identifies, develops and executes strategies for closing gaps in performance. Works mostly self-directed, with minimal supervisory oversight. Also works within department and cross-department teams.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

#LI-GM1

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Participates in the analysis, update, and implementation of financial crimes policies, procedures, and processes. 
• Conduct quality reviews of the work performed by the recovery team to ensure adherence to policies and procedures.
• Recover fraudulent funds for the bank and its customers by issuing letters of indemnification to the receiving Financial Institutions.
• Develop strengthen, and/or implement department and and cross-department business unit policies, procedures, and processes.  As well as, ensuring these are in compliance with existing laws and regulations, including governance, policies and procedures, monitoring, reporting, communications, and education, where appropriate.
• Identifies opportunities, establishes action plans, and drives solutions to continuously improve financial crimes policies, procedures and tools, and increase efficiency.
• Monitors financial crimes-related regulatory and industry developments and provides input to department and cross-department teams regarding emerging issues and interpretation of regulations .
• Proactively research specific issues relating to financial crimes risk and develops action plans, as needed, to mitigate identified risks.
• Prepares materials for Council, Committee and other financial crimes oversight meetings.
• Develop and deliver reports to senior management.
• Communicates significant issues to senior management.
• Assist in closing regulatory, audit and self-identified financial crimes-related program deficiencies and other issues.
• Assess the adequacy of the business units'/affiliates recommended corrective action to issues or gaps identified and support post-implementation validation of any implemented changes.
• Participates and/or leads regular meetings with peers to build and maintain knowledge of current and emerging issues and risk in the financial crimes environment.
• Work with line of business team members to identify and remediate financial crimes risk.
• Contribute updates to the financial crimes risk assessment.
• Facilitates, leads, or assists with financial crimes training.
• Assists in the review of new products and services for financial crimes risk.
• Recommends solutions based upon subject matter expertise. 
• Contributes or leads the completion of special projects related to financial crimes.
• Builds industry relations through industry networking.
• Areas of responsibility and accountability within financial crimes may Include: BSA/AML, Economic Sanction and Fraud.  These responsibilities may include tools and processes used internally by financial crimes teams or line of business processes and tools.

BANK SECRECY ACT REQUIREMENTS: Responsible for adhering to the reporting and record keeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the bank’s customer identification program (CIP) rules, observing all Bank policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

SUPERVISORY RESPONSIBILITIES: May be responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Strong subject matter expert in appropriate financial crimes laws, regulations, and guidance.
• Education: Bachelor's degree or equivalent work experience required.
• Five + years’ experience as Officer or equivalent work experience.
• Computer[CA4] /Technical: Demonstrates working or functional proficiency sufficient to apply the use of software applications (Micro-Soft Office Suite) without assistance and minimal supervision.
• Advanced understanding of Fifth Third Banking products, business lines, Affiliate structure and operations, and Corporate support organization. Including, the Bank's management teams and decision-making operations.
• Excellent oral and written communication skills. Effectively communicates upward, downward and laterally. Displays a positive business presence with management and external contacts.
• Must be able to demonstrate sound judgment and apply logical and critical thought processes when developing and recommending solutions.

WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, temperature and the like.

 

Financial Crimes Officer I

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Love what you do; Love where you live

The Chief Operating Officer creates and maintains an environment where the mission, vision and values of the organization can be fulfilled by satisfied and enthusiastic ancillary professionals and support service professionals providing personalized, high quality, customer care and service.

Required Behaviors:

• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

• Bachelor’s Degree in healthcare related field or business or ten years of progressive healthcare management experience
• Demonstrated effective, managerial and communication competence
• Knowledge of regulatory agency’s standards and conditions to include: DNV, CMS, State of New Mexico, OSHA, and other pertinent regulatory compliance areas
• Demonstrated effective analytical skills includes data gathering techniques, analysis, and reporting
• Self-motivated and accountable
• Team-oriented

Preferred Qualifications:

• Master’s Degree in healthcare related field or business
• Experience with mid-sized rural healthcare market
• Demonstrated effective competence with performance improvement concepts and systems, including Lean and Six Sigma, among others
• Specialty certification or licensure in a healthcare related field
• Demonstrated effective competence of organizational learning
• Demonstrated effective competence with workforce development systems
• Demonstrated effective competence with efficiency and benchmark processes
• Knowledge of Healthcare Facility Planning and Design Concepts
• Membership in pertinent professional organization(s)
• Demonstrated effective competence in Healthcare Information Systems and databases

Duties and Responsibilities:

Leadership/Management Responsibilities:

• Establish, monitor, and maintain communication and information methods within division
• Participate and represent division in senior management, board, and medical staff committees/functions
• Serve as one of the key new business development leaders to provide for the growth and overall success of the organization.
• Provide leadership for the division in accreditation survey readiness, builds and achieves corrective action plans and objectives when required, and is the division’s point person when experiencing surveys from outside agencies.
• Define and ensure the participation of direct reports in organization/medical staff committees and teams
• Ensure divisional compliance with organizational policies and procedures
• Respond to divisional internal and external community relations and customer needs
• Assume leadership role of the Professional and Support Services Division management team to facilitate the accomplishments of organizational and divisional objectives
• Develop and maintain methods for divisional visibility, accessibility, availability, and approachability
• Ensure divisional support for and annual evaluation of the Professional and Support Services decision-making hierarchy
• Exercise final authority over those providing service, care, treatments, and testing.

Planning and Problem Solving:

• Develop and evaluate goals, objectives, and strategies in response to organizational initiatives with input from direct reports
• Define and implement divisional vision/values in response to the organization’s vision/values
• Develop and implement the Master Facility Plan process; both the short term, as well as the long-term portions of the plan
• Work with outside and governmental agencies/organizations to determine potential capital/building projects for funding and grants
• Respond to and expedite resolution of division issues/problems not resolved at level of direct reports
• Establish, monitor and/or identify the effect or consequences of divisional priorities as related to organizational priorities
• Work with direct reports in organizational, divisional or area related problem solving and planning

Personnel:

• Interview, select, hire, orient and train direct reports based on organizational/divisional vision and values
• Initiate and make personnel action recommendations for direct reports
• Represent divisional employee needs regarding support and resources to senior management
• Establish expectations/performance standards for direct reports
• Observe, appraise, coach, counsel, reward, supervise and document performance of direct reports based on defined standards
• Promote personal and professional development of direct reports
• Promote and assist direct reports with mentoring
• Present organizational structure and relationships to direct reports

Continuous Performance Improvement:

• Implement an effective, ongoing program to measure, assess and improve the quality of care, treatment, testing, and service delivered to our customers
• Ensure that divisional standards are developed, monitored, maintained, and updated
• Ensure divisional participation in organization-wide continuous improvement
• Review, evaluate and take corrective action regarding qualitative and quantitative divisional work performance in response to organizational expectations
• Measure, assess and improve customer outcomes.

Financial Management:

• Develop, monitor, and operate within all divisional operational and capital budgets
• Responsible for identifying, monitoring, and managing cost control and productivity improvement within the division
• Lead the organization’s facility expansions, repurposing of space, and other construction projects as needed
• Play a leadership role in managing the Utilization Management in the organization, including projects such as creation of an Observation Unit and Care Pathways
• Manage the organizational properties both owned, leased, and rentals Licensure/Accrediting Agency Requirements
• Ensure compliance to applicable standards division-wide
• Keep self and others informed of new and/or revised regulations and standards
• Review and approve divisional policies and procedures
• Provide resources and support necessary for compliance to standards and guidelines

Personal and Professional Development:

• Ensure competence in the above areas
• Maintain continuing education credit requirements
• Participate in professional organizations
• Participate in local organizations.
• Each employee is responsible for implementing SJRMC’s Service Standards into their daily work: Safety, Courtesy, Effectiveness, and Stewardship
• Other duties as assigned

Physical Demands and Environmental Work Conditions:

• Shares administrative (24-hour) on-call for hospital and associated clinics/offices with other members of the Team
• Prolonged, extensive, or considerable standing/walking and hours

Position Title:

Chief Nursing Officer (CNO) - Adult Services

Department:

Administration

Job Description:

General Description:

The Chief Nursing Officer (CNO) has accountability for daily operations, ensuring that nursing care performance at the facility level meets the quality, safety and financial targets established by the system. The CNO leads facility-wide professional nursing care, in alignment with the American Nurses Association’s Standards of Practice and Professional Performance, the Code of Ethics for Nurses and the Social Policy Statement in the pursuit, attainment and maintenance of Magnet Recognition Program.

In a matrix reporting relationship with the facility Chief Executive, the CNO in partnership with the Chief Medical Officer (CMO) and Chief Operating Officer (COO) collaborates to implement and evaluates the impact of strategies and initiatives to improve quality, safety, staff and patient engagement outcomes. The CNO operationalizes the immediate strategies, leading the professional nursing staff in implementation and change management in the context of their own environment.

Participates as a member of the System Chief Nurse Executive’s Council, in standardization and evaluation of clinical operations to establish desired nursing outcomes relevant to nursing practice system-wide. As a member of the facility’s leadership team, the CNO is expected to demonstrate transparency, integrity, and consistency in all interactions and to work collaboratively with peers, supporting them as well as holding them accountable as members of the leadership team. Serves as an ex-officio member of the facility’s Medical Executive Committee.

Essential Responsibilities:

Communication and Relationship Building

Effective Communication—Demonstrate skill in interpersonal communication.

• Communicate in a way as to maintain credibility and relationships.
• Make oral presentations and produce written materials to diverse audiences.
• Create a shared vision.
• Assert views in non-threatening, non-judgmental ways.

Relationship Management—Create a trusting environment by following through on promises and concerns, establishing mechanisms to follow-up on commitments and balancing the concerns of individuals with facility goals and objectives.

• Engaging staff and others in decision-making, promote decisions that are patient-centered.
• Facilitate consensus building to achieve outcomes through engagement of stakeholders.
• Inspire desired behaviors and manage undesired behaviors by addressing and modeling appropriate conflict resolution.

Diversity—Establish an environment that values diversity (e.g. age, gender, race, religion, ethnicity, sexual orientation, culture).

• Establish cultural competency in the workforce.
• Incorporate cultural beliefs into care delivery.
• Provide an environment conducive to opinion sharing, exploration of ideas and achievement of outcomes.

Community Involvement—Represent the facility to non-health care constituents within the community, serving as a resource to community and business leaders regarding nursing and health care.

• Represent the community perspective in the decision-making process within the facility.
• Serve on community-based boards, advisory groups, and task forces.

Medical and Staff Relationships—Build credibility with physicians as a champion for patient care, quality and the professional practice of nursing. Create opportunities for physicians and nurses to engage in professional dialogue.

• Collaborate with medical staff leaders and other disciplines in determining needed patient care service lines, equipment, facility needs, developing patient care protocols, policies and procedures.
• Confront and address inappropriate or disruptive behavior towards patients and staff using medical staff bylaws to address physician performance issues.
• Represent nursing at medical executive committee and other department and medical staff committees.

Academic Relationships—Accountable for maintaining and promoting positive academic relationships within the facility, in support of system-wide strategies relative to nursing workforce, education and development.

• Determine current and future supply and demand for facility nurses to meet the care delivery needs.
• Identify educational needs of facility nursing staff.
• Collaborate with appropriate nursing programs in evaluating quality of graduating clinicians and developing mechanisms to enhance this quality, and by serving on academic advisory councils.
• Collaborate in nursing research translating evidence into practice, and in investigating care delivery models across the continuum.

Business Skills

Financial Management—Develop and manage an annual operating budget, interpret financial statements and manage financial resources.

• Use business models for health care organizations and apply fundamental concepts of economics.
• Ensure the use of accurate service charging mechanisms.
• Educate patient care team members on financial implications of patient care decisions.
• Participate in contract compliance (e.g., physicians, service providers).

Human Resources Management—Participate in workforce planning and employment decisions, analyze supply and demand market data, contribute to the development of compensation, recruitment, onboarding, retention, reward and recognition strategies. 

• Ensure development and implementation of an outcome-based performance management program.
• Ensure development of educational programs to foster workforce competencies, development goals, and re-educate the workforce for future new roles.
• Evaluate the results of employee engagement and quality of work environment surveys.
• Formulate programs to enhance work-life balance and healthful work environments, and to address sexual harassment, workplace violence, and verbal and physical abuse.

Strategic Management—Create the operational objectives, goals and specific strategies required to achieve specific strategic outcomes in the facility.

• Promote system mission, vision, and values for nursing within the facility, leading that process and encouraging active engagement.
• Participate in facility strategy development, conduct SWOT and Gap analyses, engaging staff members and ensuring communication of broad strategy throughout the facility.
• Defend the business case for nursing.
• Utilize the balanced scorecard analysis to manage change, evaluate achievement of operational objectives and goals.
• Identify marketing opportunities, collaborate with marketing experts in developing marketing strategies and in promoting the image of nursing and the facility through effective media relations.

Information Management & Technology—Promote technology in supporting improvement of clinical and financial performance, use data management systems for decision-making and provide leadership for the adoption and implementation of information systems.

• Collaborate in prioritization of information technology resources and participate in evaluation of enabling technology in practice settings.
• Identify technological trends, issues and new developments as they apply to patient care.

Knowledge of the Health Care Environment

Clinical Practice Knowledge—Demonstrate knowledge of current nursing practice and the roles and functions of patient care team members ensuring compliance with the State Nurse Practice Act, State Board of Nursing regulations, state and federal regulatory agency standards, federal labor standards and policies of the organization.

• Communicate patient care standards as established by accreditation, regulatory and quality agencies and adhere to professional association standards of nursing care and professional practice.
• Ensure that written facility clinical policies and procedures are reviewed and updated in accordance with evidence-based practice.
• Ensure protection of human subject rights and safety in clinical research.

Delivery Models & Work Design—Assess the effectiveness of delivery models, develop new patient care delivery models across the continuum and participate in the design of facilities.

• Utilize various delivery systems and age-appropriate patient care models and the advantages and disadvantages of each.
• Align care delivery models and staff performance with key safety and economic drivers (e.g., value-based purchasing, bundled payment). 
• Take appropriate action when opportunities exist to respond effectively to environmental changes.

Health Care Economics & Policy—Understand regulation and payment issues that affect a facilities’s finances and use knowledge of federal and state laws and regulations that affect the provision of patient care (e.g., tort reform, malpractice, negligence, reimbursement).

• Monitor individual facility’s payer mix, CMI and benchmark database.
• Participate in legislative process on health care issues through such mechanisms as membership in professional organization and personal contact with officials.
• Educate patient care team members on the legislative process, the regulatory process and methods for influencing both.
• Interpret impact of legislation at the state and federal level on facility nursing practice.

Governance—Use knowledge of the role of the governing body of the facility and system in the following areas: fiduciary responsibilities, credentialing and performance management.

• Participate in strategic planning and quality initiatives with the governing body, represent nursing and other disciplines at the facility’s board meetings.
• Interact with and educate the facility’s board members regarding the value of nursing care.

Evidence-based Practice, Outcome Measurement & Research—Use data and other sources of evidence to inform decision making, and to establish standards, practices and patient care models in alignment with system-wide nursing colleagues.

• Design feedback mechanisms by which to adapt practice based upon outcomes from current processes.
• Design and interpret outcome measures.
• Disseminate research findings to patient care team members.
• Allocate nursing resources based on measurement of patient acuity and care needed.
• Monitor and address nurse sensitive outcomes and satisfaction indicators.

Patient Safety—Support the development of an facility-wide patient safety program using knowledge of patient safety science (e.g., human factors, complex adaptive systems, LEAN and Six Sigma).

• Monitor clinical activities to identify both expected and unexpected risks.
• Support a Just Culture (non-punitive) reporting environment, supporting a system for identifying unsafe practices.
• Facilitate and, as needed, lead performance improvement teams to improve systems and processes that enhance patient safety.

Performance Improvement & Metrics—Articulate the facility’s performance improvement program and goals using evidence-based metrics to align patient outcomes with the system’s goals and objectives.

• Apply high reliability concepts for the organization.
• Establish quality metrics by identifying the problem and/or process.
• Measure success at improving specific areas of patient care.
• Analyze the root causes or variation from quality standards.

Risk Management—Identify areas of risk and liability, develop systems that result in prompt reporting of potential liability by staff at all levels.

• Facilitate staff education on risk management and compliance issues.
• Identify early-warning predictability indicators for errors.
• Correct areas of potential liability.
• Ensure compliance by staff with all required standards.

Leadership

Foundational Thinking Skills—Apply critical analysis to facility issues after a review of the evidence to explore new knowledge and ideas.

• Recognize one’s own method of decision making and the role of beliefs, values and inferences.

Systems Thinking—Provide visionary thinking on issues that impact the healthcare facility.

• Use knowledge of classic and contemporary systems thinking in problem solving and decision making.
• Promote systems thinking as an expectation of leaders and staff.
• Consider the impact of nursing decisions on the healthcare facility as a whole.

Succession Planning—Drive leader development within the facility, identifying opportunities and promoting growth and development of leaders at all levels of the facility.

• Develop a leadership succession plan, establishing mechanisms that provide for early identification and mentoring of staff with leadership potential.
• Promote nursing leadership as a desirable specialty.
• Mentor current and future nurse leaders.

Change Management—As a change leader, use change theory to implement change.

• Adapt leadership style to situational needs.

Professionalism

Personal & Professional Accountability—Hold self and others accountable for mutual professional expectations and outcomes.

• Participate in and contribute to professional organizations and contribute to the advancement of the profession.
• Encourage leader and staff participation in professional organizations, lifelong learning and educational achievement.
• Role model standards of professional practice (clinical, educational and leadership) for colleagues and constituents.

Ethics—Hold self and staff accountable to comply with ethical standards of practice.

• Uphold ethical principles and corporate compliance standards.
• Discuss, resolve and learn from ethical dilemmas.

Advocacy—Advocate for nursing issues at the facility level in concert with the strategies identified within the nursing strategic plan, and promote the clinical perspective in organizational decisions.

• Involve nurses and other staff in decisions that affect their practice.
• Represent the perspective of patients and families.
• Advocate for optimal health care in the community.

Career Planning—Develop a personal and professional career plan and measure progress.

• Coach others in developing their own career plans.
• Seek input and mentorship from others in career planning and development. Solicit and act on feedback about personal strengths and weaknesses.

Minimum Qualifications

Education:

• Minimum: Masters of Science degree in nursing
• Preferred: PhD or Doctoral degree in nursing or related field
• Eligible for academic appointment in the College of Nursing

Licensure/Certifications/Registrations Required:

• Minimum: Currently licensed as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation
• Preferred: Board-certification in health care or nursing executive practice

Experience

Required:

• Five years in a senior leadership role in one or more of the areas that are under the direction of this position, preferably in a large, academic health care system.
• Progressive leadership career in multiple types of health care organizations and/or health care systems.

Preferred:

• Work experience in a multi-hospital system or integrated delivery system.
• Broad based knowledge of the full scope of operations in an accredited academic medical center or primary teaching hospital of comparable size and scope to OU Health.
• Additional experience in a leadership role in ambulatory care and a physician practice.
• Experience working with and/or reporting to Governing Boards.
• Academic teaching and/or research experience.

Knowledge, Skills and Abilities:

• Skill at communicating with impact to effectively engage others and achieve desired results Required
• Skill in recognizing the broad or long-term implications of business decisions and plans. Required
• Skilled in effectively handling multiple conflicting assignments, demands, and priorities with great attention to detail Required
• Skill in creating written material that has a logical flow of thoughts and ideas. Required
• Skill in generating novel or unusual ideas and solutions in response to business issues and problems. Required
• Willingness to develop solutions or consider proposals that challenge status quo assumptions or pro forma operations and remove barriers and enable success of prioritized solutions Required
• Willingness to be proactive and work at connecting with and building cooperative relationships with others. Required
• Willingness to focus on employee development through exposure, experiences, and feedback. Required
• Skill in identifying assignments designed to stretch and develop others' capabilities. Required

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