Be the vibrant face of HaveFun as a Service Crew/Cashier. Engage guests with your friendly demeanor, handle transactions efficiently, and contribute to the seamless flow of our exceptional guest experiences.
Key Responsibilities:
1. Customer Service:
• Greet customers warmly, making them feel welcome and comfortable.
• Assist customers in selecting the right karaoke room or package based on their preferences.
• Provide excellent service by ensuring customers have all the necessary equipment and assistance
to enjoy their karaoke experience.
2. Room Setup and Assistance:
• Prepare and set up karaoke rooms with the necessary equipment, including microphones,
screens, and sound systems.
• Assist customers in operating the karaoke system and troubleshoot technical issues as needed.
• Monitor room usage and address any customer requests promptly.
3. Order Processing:
• Accurately process room reservations, food, and beverage orders.
• Handle cash, credit/debit card, and mobile payment transactions efficiently and accurately.
• Coordinate with kitchen and bar staff to ensure orders are prepared and served on time.
4. Upkeep and Cleanliness:
• Maintain the cleanliness and organization of karaoke rooms, common areas, and restrooms.
• Restock supplies, such as beverages, snacks, and karaoke accessories.
• Report any equipment malfunctions or maintenance needs promptly.
5. Teamwork:
• Collaborate with kitchen staff and other service crew members to ensure smooth operations.
• Communicate effectively with colleagues and superiors to address customer concerns and
operational issues.
• Assist in the training of new service crew members as needed.
Requirements:
- Ability to stand for extended periods and lift and carry equipment.
- Comfortable moving between different rooms throughout the shift.
- Able to communicate in English and Mandarin
- Strong interpersonal and communication skills.
- Enthusiasm for creating a fun and enjoyable customer experience.
- Ability to remain calm and friendly in a lively and sometimes high-energy environment.