Total 3,034 customer service manager job vacancies in Others category in The United States of America

Job Responsibilities:

Lead and manage the Malaysia branch;
Establish strong business network;
Identify new future significant business and revenue opportunities;
Ensure adherence to corporate standard working procedures;
Implement and ensure good internal control measures;
Adopt effective costs control and adhere to budgets;
Manage day to day operations;
Support on finance, accounting and human resources functions;
Align with our global strategy and co-ordinate the company's overall effort.
 

Job Requirements:

Minimum Degree holder; finance qualifications will be added advantage;
Minimum 3 years of overseas working experience;
Knowledge and working experience in the heavy lift, heavy haulage, transportation business will be added advantage;
Sales driven and customer oriented;
Dynamic, resourceful with strong determination to succeed;
Good leadership and communication skills;
Based in Seelong, Johor;
Attractive remuneration package.

Interested applicants, please email us your detailed resume including your current and expected remuneration, reasons for leaving previous employment and date of availability to commence work.

 

We regret that only shortlisted candidates will be notified.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Personal development opportunities

JOB DESCRIPTION:

• To perform agreement stamping in LHDN portal, delivery to customer, registration and archiving in DTS. 
• Improve the operation flow of DMS operation and ensure all process running smoothly and comply with guideline and procedure.
• Ensure implementation of proper filing and arrangement of customer documents. 
• Controlling of customer documents and agreements and document retrieval as and when requested by other parties. 
• To provide full support to other department and branches nationwide in term of customer service and improvement solution. 
• Work closely with other section in order to ensure operation run smoothly.
• Assist other Section / Unit operation as ad hoc basis.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code

THE LAN-GROVE OFFICE TRAINING CENTRE PTY LTD Would you like to join our dynamic student services team? About us The Lan-Grove Office Training Centre Pty Ltd trading as The Sydney Business and Travel Academy, SBTA Culinary Institute, SBTA Community Care (SBTA) and The Sydney English Language Academy (SELA) is a Registered Training Organisation registered with the Australian Skills Quality Authority (RTO ID 90412) and a CRICOS Provider (CRICOS Code: 00181A) delivering nationally recognised courses in Australia. Since opening our doors in 1985 we have evolved into one of Sydney’s largest, most successful training providers, welcoming thousands of international students every year. We are looking at expanding our current team and are seeking an experienced Marketing Coordinator.  ABOUT THE ROLE The Customer Service Manager in SBTA college plays a crucial role in ensuring the satisfaction and success of international students. Key responsibilities include managing a team of customer service representatives, overseeing student inquiries and complaints, and resolving any issues that may arise. The Customer Service Manager is also responsible for ensuring that students have a positive experience at the Academy, from initial inquiry to graduation. This role requires strong communication skills, leadership abilities, and a deep understanding of customer service best practices. Overall, the Customer Service Manager plays a vital role in maintaining the Academy’s reputation and fostering a supportive and welcoming environment for international student  YOUR RESPONSIBILITIES INCLUDE Supervising and managing a team of customer service representatives, providing guidance, training, and support as needed. Managing student inquiries within the team and providing accurate and timely information about college programs, admission requirements, and other relevant information. Resolving for the team student complaints and concerns in a professional and efficient manner, ensuring prompt resolution and satisfactory outcomes. Developing and implementing policies and procedures to improve the overall customer service experience for international students. Collaborating with other departments, such as admissions and academic services, to ensure a seamless and positive experience for students throughout their academic journey. Monitoring and analyzing customer service metrics, such as satisfaction ratings and response times, to identify areas for improvement and implement strategies for enhancement. Conducting staff evaluations and performance reviews, providing feedback and coaching to encourage professional growth and development. Collaborating with international partners and stakeholders to enhance the overall student experience and promote the college's reputation globally. Participating in recruitment events and fairs to engage with prospective international students and promote the college's offerings and services. Staying updated on industry trends and best practices in customer service management to ensure the college remains competitive and responsive to the needs of international students. Essential Criteria A strong customer focus and ability to consult and liaise with stakeholders in a cross-cultural environment. At least 2 years’ experience in a customer service role with managerial background  Must have strong compassion for students from a diverse background and culture Ability to accept responsibility. High motivation and a sound work ethic Be well organised and be able to work to deadlines Be able to resolve conflict effectively High level of computer competency and experience  Have a strong command of written and spoken English  Be a team player with having the ability to work independently  Strong interpersonal skills, punctuality and professional grooming.   If this sounds like you and you would like to become a part of the SBTA and SELA family, then please email your resume to info@sbta.com.au.     SBTA/SELA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.  About Company The Lan-Grove Office Training Centre Pty Ltd trading as The Sydney Business and Travel Academy, SBTA Culinary Institute, SBTA Community Care (SBTA) and The Sydney English Language Academy (SELA) is a Registered Training Organisation registered with the Australian Skills Quality Authority (RTO ID 90412) and a CRICOS Provider (CRICOS Code: 00181A) delivering nationally recognised courses in Australia. Since opening our doors in 1985 we have evolved into one of Sydney’s largest, most successful training providers, welcoming thousands of international students every year.  Salary: $70000-75000 Job Publish: 30-04-2024 Job Expire: 30-05-2024 Please click to View more detail / apply .

Able to co-ordinate and monitor shipping activities and liaising with overseas agent and local customers. Arrange transportation, tracking shipment staus and prepare shipping document.

Handling import and export shipment an co-ordinate with vendors.

Able to communicate with customer in English and Chinese.

Responsible for Handling Chinese Speaking Customer's Enquiry for walk in customers and Phone enquiry about Travel related e-Services, such as apply visa, air ticket, ferry and Singapore Tourist Attractions, Tour Packages and ICA related e-Services such as Citizenship Applications, Singapore Permanent Residence Status applications, Long Term Visit Pass, Entry Visa etc,.

Follow up online visa applications and update to customers, book appointments and meet the customer's requirements.

Taking NRIC and Passport Photographs, Photo copying, Printing from email, Lamination and Form filling for walk in Customers.

Working hours

0900hrs-1730hrs (Mon-Fri)

0900hrs – 1300hrs (Alternate Sat)

Job Description

• Provide customer service support via phone and email.
• Attend to Customer’s enquires on product, RFQ and deliveries.
• Preparing of shipping document and import/export documentation.
• Monitor and ensure outgoing shipments being delivered as prescribed.
• Monitor and ensure incoming shipments being cleared timely.
• Processing of invoice promptly.
• Extract and tabulate data for report analysis using Microsoft Office Suite.
• Performing of general housekeeping within the workplace and maintaining of a safe working environment.
• Perform any other duties as and when assigned by the Management.

Requirement

• Min O level & above
• Tech-savvy
• Min 1 year of relevant experience in logistics/customer service
• Able to work OT when required

Working location: Jurong East

Whatsapp @ 93704033

A customer service officer is one whose primary role is to respond to a variety of customer inquiries and requests through the telephone, in person (i.e., over the counter), or by using internet platforms such as the social media.

Depending on the nature of the company, the kind of requests and inquiries customers usually make may be on products and services, such as business and loan accounts, savings, telephone banking, checks, and internet services – for a bank.

Others may include death and disability insurance, superannuation products, and income protection – for an insurance company.

Basically the job description of a customer service officer involves acting as a liaison between the company and customers (acting as the company gatekeeper), and assisting with orders, complaints, errors, and lots of other queries.

The service officer is expected to interact with customers. This will enable him/her to provide and process information in response to customer concerns, inquiries, and requests about offers by the company.

Other duties usually in the job description of a customer service officer entails analyzing the behaviors of customers, their wants and needs, through various customer experience research methods like surveys, in-person interviews, and usability studies.

Responsible for handling Chinese Speaking Customers enquiry and providing e-Services using MOM-WPOL and EPOL related Work Pass Transactions with proper authentication and pocessess minimum CEI-BASIC qualification.

Responsible for handling Chinese Speaking Customers enquiry and providing ICA related eServices such as Apply Singapore Citizenship, Permanent Residence, Long Term Visit Pass, Entry Visa, Extension of Entry Visa , Renewal of Passport etc,.

Responsible for providing Customer Service for Taking Passport size Photographs, Photocopying of documents, Lamination, Printing from email etc.

Knowledge in IT Support , Digital Marketing, Social Media, Facebook Marketing and must be familiar in PC Skills, MS Office.

Responsible for Handling Chinese Speaking Customers Enquiry for walk in customers and Phone enquiry about ICA related e-Services, such as apply Singapore Citizenship Applications, Singapore Permanent Residence Status applications, Long Term Visit Pass, Entry Visa etc,.

Follow up online applications and update to customers, book appointments and meet the customers requirements.

Taking NRIC and Passport Photographs, Photo copying, Printing from email and Form filling for walk in Customers.

Are you highly self-motivated with customer satisfaction at the centre of everything you do? Then this is the job for you!

Desert Distributors is a growing consumer goods wholesale distributor specialising in servicing remote Australia. To allow us to provide excellent customer care, we require an experienced administrator on a full-time basis.

We are looking for a confident, driven, friendly, professional customer service star to join our exceptional team. Your role will be instrumental in maintaining high levels of customer satisfaction and contributing to the overall success of the business.

WHY JOIN US:

Enjoy a close-knit, fun, family-oriented work culture.
Embrace a healthy work-life balance and flexible scheduling.
Access opportunities for career progression.
Engage in a diverse range of tasks.
Have a direct impact on decision-making.
Make a tangible impact on our business growth.

KEY RESPONSIBILITIES:

Foster and maintain strong customer relationships.
Manage reception duties, serving as the primary point of contact for visitors.
Respond to general queries related to products, pricing and availability.
Manage customer quotes, orders and invoices.
Coordinate daily with the warehouse team on outgoing orders.
Communicate daily with transport companies.
Contribute to marketing initiatives.
General administrative tasks such as data entry & filing.
Manage petty cash and order office/stationery supplies.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

Valid driver’s licence.
At least two years of experience in a similar role.
A customer service-oriented approach.
A professional appearance and polite telephone etiquette.
Excellent written and verbal communication skills.
The ability to work independently with reliability and trustworthiness.
A professional approach to sales and building relationships.
Strong attention-to-detail, organisational and time-management skills.
The ability to problem-solve.
Adaptability and flexibility.
Demonstrated computer literacy.
An understanding of continuous improvement principles.
An unwavering “can-do” attitude.

DESIRABLE:

Formal qualification in business administration, management, or a related field.
Forklift licence or willingness to obtain one.
This role will allow you to utilise your administration and customer service expertise whilst feeling a sense of reward by working for a fast-growing local business. In return, Desert Distributors offers above award wages, invaluable experience, and a supportive environment for personal and professional development.

To apply for this role or for more information, please email your resume, references and a one-page cover letter to angela@desertdistributors.com.au

Due to the volume of applications, only successful applicants will be contacted.

08 8953 7129

www.desertdistributors.com.au

facebook.com/desertdistributors

instagram.com/desertdistributors

• Interacts with customers, clients and employees in a positive manner to address their enquiries, requests and issues with the products, projects or services;
• Handles the day to day office and project activity and ensuring and keeping things flowing smoothly;
• Resolves customer complaints and issues ;
• Maintains record of customers ensuring all are accurate, up to date and secure;
• Handles accounts, billings and payments of customers/clients;
• Maintains communication between all departments and project teams in the organization;
• Entails recruiting more employees for the company's requirements;
• Any other duties assigned by the Management;
• Shift / Flexible hours when required;

Perform retail duties attending to customers enquiries and providing excellent customers’ service.

To greet walk-in customers, enquire about their needs and help.

To answer phone calls, fix and follow up with new appointments

Cashiering duties

Conduct stock takes, stock packing and organizing of stocks

Provide general sales administrative support to accountant for daily, weekly sales report

To assist in daily operations

Requirements

Candidate must possess at least primary/secondary school/’N’ or ‘O’ Level, professional

Certificate/Nitec in any field

Able to converse fluently in English or Mandarin

Well groom with self-motivated personality

Friendly and approachable

Strong passion in handling customers or sales

Possess good communication skills and positive attitude

Only available to Singaporean/PR

To join our creative team, pls email your resume to shsconsultant@singnet.com.sgwith your recent photo, name and contact number

We regret to inform that only shortlisted candidate will be notified

Perform retail duties attending to customers enquiries and providing excellent customers’ service.

To greet walk-in customers, enquire about their needs and help.

To answer phone calls, fix and follow up with new appointments

Cashiering duties

Conduct stock takes, stock packing and organizing of stocks

Provide general sales administrative support to accountant for daily, weekly sales report

To assist in daily operations

Requirements

Candidate must possess at least primary/secondary school/’N’ or ‘O’ Level, professional

Certificate/Nitec in any field

Able to converse fluently in English or Mandarin

Well groom with self-motivated personality

Friendly and approachable

Strong passion in handling customers or sales

Possess good communication skills and positive attitude

Only available to Singaporean/PR

To join our creative team, pls email your resume to shsconsultant@singnet.com.sgwith your recent photo, name and contact number

We regret to inform that only shortlisted candidate will be notified

• Process customer’s orders timely and accurately
• Handle customer’s enquiries and provide sales quotations
• Efficient and smooth handling of customers’ request
• Handling of cargo documentation (Import Container Trucking/Export Container Trucking /Local Point to Point Trucking)
• Closing of job files every month
• Liaise and coordinate with carriers/clients/suppliers to ensure smooth and timely delivery
• Ensure compliance with client’s standard operating procedures
• Coordination with drivers and operations to ensure orders are completed in full and on time
• Prepare monthly/weekly/daily reports as required.
• Other ad-hoc duties as assigned.

The Opportunity:

1. Permanent Role | West/East
2. Working hours: 44 hours per week
3. 5.5 days work week (alternate Sat)
4. Basic up to S$2,500 + OT pay (OT volume depends on role)

Adecco is partnering with various third-party logistic companies that are handling retail & fashion, cleaning appliances, fast moving consumer goods, semiconductor goods etc. They are looking for a Customer Service Coordinator to join their team. You will be assisting with the shipping documents and handling customers' enquiries.

The Job:

• Provide customer service support through phone and email channels.
• Prepare shipping documents and handle import/export documentation.
• Monitor shipments to ensure timely delivery.
• Process invoices promptly and accurately.

The Talent:

• At least 1year(s) working experience in the related field
• Team Player, positive and willing to learn attitude
• Able to commit OT as and when required

Next Steps:

• Apply through this application or send your resume to wa.me/6596317519 or can email to weiting.lee@adecco.com in MS Word Copy.
• Only shortlisted candidates will be notified.

Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905