Total 2,122 customer service manager job vacancies in Others category in D05 Clementi New Town, Hong Leong Garden, Pasir Panjang

We are seeking a Customer Service Specialist to join our team and serve as our company's frontline representative. The ideal candidate will possess excellent communication skills, a strong customer-centric mindset, and a passion for delivering exceptional service.

As a Customer Service Specialist, you will be crucial in ensuring exceptional customer experiences for our clients in the Marine and Oil and gas sectors. From order initiation to delivery, you will be the main point of contact, addressing inquiries, providing product information, and ensuring seamless transactions.

Responsibilities:

• Serve as the primary point of contact for customer inquiries.
• Respond promptly to customer inquiries with professionalism, courtesy, and accuracy.
• Assist customers in selecting the appropriate PPE products based on their needs and requirements.
• Process orders, returns, and exchanges efficiently and accurately.
• Provide product information, pricing, and availability to customers as needed.
• Address customer complaints, concerns, and feedback promptly and effectively, striving for resolution and customer satisfaction.
• Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system.
• Stay updated on product knowledge, industry trends, and company policies to address customer inquiries and provide effective assistance.
• Identify opportunities for process improvements and contribute to initiatives to enhance the overall customer experience.

Qualifications:

• Bachelor's degree or any equivalent. additional education or certification in customer service is a plus.
• Previous experience in customer service, preferably in a similar industry or environment.
• Strong interpersonal and communication skills, both verbal and written.
• Exceptional problem-solving abilities and a customer-centric mindset.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Attention to detail and accuracy in data entry and order processing.
• A positive attitude, patience, and empathy when interacting with customers.
• Flexibility to work occasional evenings, weekends, or holidays as needed.

Join our team and be part of our mission to deliver high-quality PPE products and outstanding customer service to our valued customers.

• Process customer’s orders timely and accurately
• Handle customer’s enquiries and provide sales quotations
• Efficient and smooth handling of customers’ request
• Handling of cargo documentation (Import Container Trucking/Export Container Trucking /Local Point to Point Trucking)
• Closing of job files every month
• Liaise and coordinate with carriers/clients/suppliers to ensure smooth and timely delivery
• Ensure compliance with client’s standard operating procedures
• Coordination with drivers and operations to ensure orders are completed in full and on time
• Prepare monthly/weekly/daily reports as required.
• Other ad-hoc duties as assigned.

JOB DESCRIPTION:

· Greet and engage with travellers in a friendly and professional manner, addressing their inquiries and providing information about available services

· Assist and guide travellers with the redemption of drinks at the robotic bartender

· Kept updated on the ongoing redemption mechanics and proactively engage with travellers to boost redemption rates

· Resolve travellers concerns or complaints promptly and professionally

· Monitor and maintain healthy inventory levels for all products related to the robotic bartender

· Perform daily housekeeping and maintain cleanliness of the robotic bartender and work environment

· Assist with picking, packing and deliveries of stocks as required

· Stay informed on duty-free allowances, age restrictions, and relevant regulations

· Be the company’s front-line ambassador to uphold company’s branding and image.

Any other ad-hoc duties as assigned

JOB REQUIREMENT:

· Basic proficiency and familiarity with technology

· Excellent communication and interpersonal skills to engage with travellers effectively

· Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment

· Multilingual skills will be an added advantage to assist international travellers

· Ability to stand for extended periods

Able to commit to rotating shift hours, including weekends and public holidays

FULL TIME CUSTOMER SERVICE ADMINISTRATOR

We are URGENTLY looking for Full Time Customer Service Administrator who able to start immediately. Who able to commit for weekends working schedule.

Interested applicant may just contact us and send in your resume to us as below directly. We will access as soon as possible upon the received resume.

Address:

Fasosola Music School

Blk 320 Clementi Ave 4 #01-49 Singapore 120320

Tel. No.:

+65 67770824

Email:

info@fasosola.edu.sg (Attn: Winnie)

Posted Date: 24 April 2024

Responsibilities

• Oversee daily salon operations
• Hire and train beauticians, as needed
• Organize employees’ shifts, considering peak times and seasonality
• Order beauty products, like creams and essential oils and replenish stock
• Arrange for regular maintenance services for all equipment
• Apply hygiene practices across all beauty stations
• Ensure all beauty treatments meet high quality standards
• Maintain staff records, including salaries and working schedules
• Promote services, products and discounts on social media
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
• Run online competitions and offer discount packages to attract new customers

Requirements and skills

• Proven work experience as a Beauty Salon Manager or similar role
• Good knowledge of beauty treatments and products (e.g. for skin care)
• Basic bookkeeping knowledge
• Excellent organizational skills
• Ability to handle customers’ requests and complaints with grace
• BSc degree in Business Administration or relevant field
• Additional certification in Beauty Therapy or Cosmetology is a plus

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

Ensure high levels of customers satisfaction through excellent service.

Complete company administration and ensure compliance with policies and procedures.

Maintain outstanding store condition and visual merchandising standards.

Conduct personnel performance appraisals to assess training needs and build career.

Staff work arrangement.

Daily company management.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

• Managing small project teams to develop, execute and complete assignments
• Organizing team roles and evaluating employee performance
• Documenting operational tasks and reporting to upper-level management
• Performing employee reviews and assessments
• Assist with new employee onboarding and training program

Responsibilities:

• Oversee day-to-day operations of the massage center
• Manage scheduling, bookings, and client relations
• Ensure high-quality service delivery and client satisfaction
• Supervise staff, including hiring, training, and performance evaluations
• Maintain cleanliness, safety, and compliance with regulations
• Handle administrative tasks such as inventory management and financial reporting

Role Overview

We are currently seeking an Assistant Manager/Manager who will be responsible for supporting APACMed’s IVD Working Group. The ideal candidate will be responsible for fostering collaborations with both internal stakeholders and members to drive projects in alignment with the association's strategic agenda. To be successful in this role, the candidate must have an understanding of the healthcare landscape. The position offers an exciting opportunity for a motivated individual to make a significant impact in the healthcare industry.

• You'll be supporting the IVD Working Group across Market Access, Government Affairs, and Regulatory Affairs functions.
• Collaboration is key, both internally and externally, to drive projects in line with strategic goals.

Key Responsibilities

• Managing the working group's agenda and projects, including scoping, defining objectives, and strategizing plans.
• Coordinating with stakeholders, from key opinion leaders to policymakers, ensuring alignment with project goals.
• Contributing to policy development through various means like drafting documents and conducting research.
• Organizing events from start to finish, including structuring programs, securing speakers, and handling logistics.
• Staying updated on industry trends and policy issues in the MedTech and diagnostics landscape.

Qualifications and Skills

• A degree in relevant fields like Biomed, Public Health, Health Policy, or Healthcare Management, with experience of up to 10 years in healthcare sectors.
• Strong communication, presentation, and writing skills are a must, along with analytical and research abilities.
• You should be adept at multitasking, meeting deadlines, and working well in a cross-functional environment.

This role demands someone who not only understands the complexities of the healthcare landscape but can also navigate various stakeholders and drive projects towards impactful outcomes.

NOTE: Candidates who fulfil the above criteria/s would be considered only.

About APACMed

The Asia Pacific Medical Technology Association (APACMed) is the trade association representing manufacturers and suppliers of medical equipment, devices and in vitro diagnostics, industry associations, and other key stakeholders associated with the medical technology industry in the Asia Pacific region. APACMed’s mission is to improve the standards of care for patients through innovative collaborations among stakeholders to jointly shape the future of healthcare in Asia-Pacific. For more information, visit www.apacmed.org.

Working for an industry association such as APACMed offers unique opportunities to work closely with senior leadership of some of the world’s largest and most successful medical technology companies.

Responsibilities:

• Develop and implement a comprehensive marketing communications strategy aligned with company goals and objectives.
• Conduct market research and competitor analysis to identify trends and opportunities in the workplace design industry.
• Create compelling content (e.g., blog posts, case studies, social media posts) that showcases our expertise and resonates with our target audience.
• Manage and oversee all aspects of our website and online presence, ensuring a user-friendly and informative experience.
• Develop and execute targeted marketing campaigns across various channels (website, social media, email, etc.)
• Track and analyze marketing campaign performance using key metrics and reporting tools.
• Manage the development and distribution of marketing collateral, including presentations and proposals.
• Collaborate with the design and sales teams to ensure consistent brand messaging across all communications.
• Develop and maintain relationships with media outlets and industry influencers.

Qualifications:

• Bachelor's degree in Marketing, Communications, or a related field.
• Minimum 3-5 years of experience in B2B marketing or a related field.
• Strong understanding of current trends in workplace design and the built environment.
• Proven ability to develop and execute strategic marketing campaigns.
• Excellent communication, writing, and editing skills.
• Experience with content marketing, social media marketing, and email marketing a plus.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Strong organizational and time management skills.
• Excellent interpersonal and collaboration skills.
• A passion for design and a creative mind.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

This role will provide communications and events support to the newly established Asia Centre for Health Security. Working under the direction of the Vice Dean (Global Health) and Head, Operations, ACHS, the Communications Manager will be part of the team to support the core duties of the centre.

The incumbent will be involved in increasing the centre's visibility and profile through the set-up of website, creation of videos/podcasts, maintenance of social media accounts. They will also be responsible for providing organisational and operational support in the development and execution of events, including public lectures and seminar, webinars, short courses, workshops, symposiums, policy roundtable discussions and fellowships.

Duties & Responsibilities
• Increase visibility and profile of the centre, by crafting and designing strategic communications, including collateral design and marketing content, collation of reports/case studies, creation and maintaining of the centre's social media accounts, videos/podcasts and graphics
• Establish and maintain ACHS website
• Support the the organisation and strategic planning of ACHS events and initiatives such as seminars/webinars, conferences, leadership programmes etc
• Assist in the conceptualisation, planning and execution of virtual and in-person events, including but not limited to, identifying suitable venues, booking of accommodation and catering, publicity, negotiation of contracts, RSVP and attendance, venue management, event set-up, and onsite support
• Full suite of administrative and logistic event support, including developing event specific organisational tools such as critical paths, timelines, contact lists, deliverables schedules
• Liaising with sales and marketing staff, crew and volunteers, VIP speakers and suppliers in relation to each event
• Compile post event debrief reports and evaluations
• Work with senior leadership and faculty members to build, cultivate and steward corporate, foundation and government agency relationships
• Manage and supervise third-party service providers and vendors
• Any other work assigned by the Centre Director or Head, Operations

Qualifications

• A degree from a recognised institution
• At least five years of experience working in communications, events, or healthcare setting education and training office
• A self-starter and energetic person with the ability to gracefully manage deadlines, priorities, and multiple projects, with an exceptional attention to detail
• Excellent written and verbal communication skills
• Strong analytic, strategic thinking, and planning skills
• Able to work independently, adept at problem solving, and ability to take initiative and manage assignments from conceptualisation to completion, especially when managing multiple projects with conflicting time frames
• Ability and willingness to work long hours or over weekends leading up to events, as appropriate and required
• Strong computer skills (MS Word, Excel and PowerPoint). Design software skills in video editing and adobe would be at an advantage
• Strong interpersonal and negotiation skills, and ability to interact effectively with all levels of associates, including senior leadership with tact and appropriate gravitas
• Strong track record of program coordination, including budget monitoring and project management

MANAGER ( FULL TIME )

PROVIDING RETAIL CUSTOMER SERVICE

MAINTAIN GROUP INTERESTS AND CONTINUOSLY IMPROVE SERVICE LEVELS

AT LEAST 1 YEAR OF WORK EXPERIENCE

ABILITY TO WORK IN A TEAM

STORE MANAGEMENT AND PRODUCT MANAGEMENT, ONLINE SALES

BASIC + COMMISION

INTERESTED APPLICANTS PLEASE SEND YOUR RESUME TO

1049166527@QQ.COM

Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Requirements and skills

• Master degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills.