Total 85 customer service manager job vacancies in Accounting / Auditing category in D09 Cairnhill, Orchard, River Valley

Responsibilities:

• Keep accurate records of the Company’s financial transactions
• Manage full set of accounts with financial reports, profits & loss, and balance sheets for the group companies
• Assist in managing accounting matters such as budget preparations, cash flow management, bank reconciliations, and accounts receivable/accounts payable.
• Participate in audit preparations by coordinating with auditors for financial statements and other finance-related documents in order to comply with accounting and tax legal requirements.
• Support the Finance Manager in preparing for future IPO projects
• Liaise with bankers, suppliers, and contractors if necessary

Qualifications & Requirements:

• Bachelor’s Degree in Accounting, Finance or other relevant fields
• At least 3 years of related experience
• Excellent analytical skills
• Solid understanding of accounting and financial procedures and regulations
• Strong work ethics with the ability to manage confidential data

Position: Accounting Manager

Location : Somerset

Working Days: 5 days

Responsibilities:

• Handle full set accounts for the clients, including preparing accounting advice
• Knowledge of Singapore compliance laws with ACRA, IRAS and CPF Board
• Ensures compliance with accounting standards, policies, regulations, and internal controls
• Facilitating corporate changes, such as, change of company officers, registered address, bank signatories, etc and related ACRA lodgements
• Partner key divisions in strategic and operational financial planning
• Drive financial performance to achieve value-for-money outcomes through financial advisory and decision support in project planning, procurement, contract awards and management.
• Managed a portfolio of clients for full sets of management accounts, consolidation package and financial statements
• Build strong internal cross-functional relationships within the company.
• Performs other related duties as necessary or assigned.
• Requirements:
• Degree in Accounting/Finance, ACCA or CA Singapore or equivalent
• Meticulous, multitasking and able to work independently
• At least 5 years of hands-on experience in a professional accounting or corporate services firm preferred
• Strong communication skills in both English and Mandarin to liaise with client/colleagues

eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries around the world.

With over 1500 employees worldwide, We have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new markets.

We are constantly growing and are excited to share that we are looking for a Account Manager to join our team!

What will you be doing?

• Providing extraordinary service aligned with the company’s culture and values
• Discussing financial markets and factors in a clear manner with clients
• Retention service to clients via telephone and email
• Being an ambassador in carrying out the company’s vision and products
• Continually create opportunities to increase client satisfaction and strengthen relationships leading to an increase in client retention
• Participating in company and industry events across APAC

Requirements

• Exceptional communication skills in both verbal and written form.
• Efficiently managing time to prioritize tasks, follow up with opportunities, and conversations within specified timelines.
• Be able to adapt to changing market conditions, customer needs, and company strategies to remain competitive.
• Strong retention and service orientation.
• Proficiency in English and Chinese, both written and spoken (this is as the role requires communication in both languages to clients).
• BA in Finance/Economics/business management from a well-known establishment.
• 2+ years of experience in the Financial industry, particularly in Sales or Account Management, and familiarity with financial markets, equity and cryptocurrencies etc.
• Previous experience in Customer Service, Relationship Management, and/or CRM.
• CMFAS Certificates M1, M3, M6, and M6A would be advantageous.

Besides that, you must possess the following qualities:

• Energetic and focused
• Be a team player
• Have excellent learning skills
• Be motivated to succeed and willing to contribute
• Be target oriented
• Have phenomenal interpersonal skills

This role will be located in Singapore. Candidates must have full working rights in Singapore.

Responsibilities:

• Responsible for the specific industry business develop and sales in local market.
• Prospect, identify, qualify, and target accounts fitting the industry before and after market account profile.
• Conducts regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer.
• Meet sales and activity performance goals, including weekly pipeline report by opportunity. Prepare reports and communicate monthly summary of wins, losses, inhibitors and net-new opportunities
• Responsible for customer relationship development and management.
• Collaborate with various practices and functions to ensure local alignment with region / global strategies.

Requirements:

• Candidate must possess at least Bachelor Degree in any field.
• Minimum 3-5 years of sales or account manager experience in ICT industry.
• An expert in client / partner management with cross disciplinary experience in business strategy and account management
• Able to analyze sales performance metrics, have good negotiation skills and the ability to build and foster long-term relationships with customers.
• Solid personal presence to act as an effective influencer and negotiator at the most senior levels of client management
• Excellent understanding of IT strategy, the related issues facing CIOs and their decision processes.
• Successful track record of achieving significant growth in revenues within a major client account.
• Experience of strategic account planning with practical knowledge of developing complex account plans and implementing them.
• An effective communicator, able to provide excellent leadership and motivation for the team whilst working effectively as a team player with the sales and delivery teams.

Next Step

Click “apply” or send resume to: Ryce Ryce.Fan@adecco.com

EA Licence No.91C2918| Personnel Registration No. R23117258

Why Join Us?

• Awarded with Great Place to Work
• Central Location
• Attractive compensation package
• Flexi Benefits
• Medical benefits
• Birthday leave
• Trainings for career development

Job Description:

We are expanding regionally and are looking for motivated talents to join us. Grow your potential with us!

• Actively seek out new sales opportunities
• Maintain and build good rapport new/existing customer relationships
• Responsible for the entire sales cycle from prospecting to closing
• Achieving sales target and resulting in gross margin contribution
• Present, promote company's value and services to existing and new customers
• Establish, develop and maintain excellent working relationships with existing and potential customers
• Establish good partnerships with global electronics traders and manufacturers
• Identify and developing business potentials in new market segments
• Contacting prospective customers through all mediums including phone call, email, etc

Job Requirements:

• Diploma/Degree in Business, Sales & Marketing, Communications or related discipline
• At least 1 or 2 years of sales experience in Semiconductor Industry
• Some experience in B2B sales would be an added advantage
• Candidates with expertise in either Japanese or Thai language, along with experience in the Japan or Thailand market would be preferred
• Ability to thrive in a fast-paced environment and drive for results
• Highly motivated and positive mindset
• Excellent communication and negotiation skill

About us

Founded in 1927, Mandom Corporation is a Japanese manufacturer and distributor of consumer products. From hair wax, cosmetics to shampoo, there is something for everyone to meet their daily needs. Some of the brands under our belt are: GATSBY, LUCIDO-L, Moist Diane and Heroine Make. As a company which focuses on Oyakudachi (dedication to service), we strive to provide the best quality products at affordable prices to consumers.

What to expect

As the Senior Executive / Assistant Key Account Manager for the Sales team, you will be in charge of managing Mandom’s retail channels.

You will play a key role in helping to accelerate sales revenue by establishing close working relationships with the business partners of the account you are in charge of. At the same time, you will also have the opportunity to better understand the internal workings of the Fast Moving Consumer Goods (FMCG) industry.

You will be in charge of

Develop and execute sales plan, identify new business opportunities

· Develop, plan and execute sales plans and annual business plans to achieve sales targets

· Analyse and review sales results to evaluate ROI, effectiveness and execution of sales activities

· Present sales proposal to buyers

· Evaluate sales channel performances against sales target

· Conduct market profiling to identify potential market segments and consumer profiles

· Identify new business opportunities and conceptualise appropriate sales strategy

Operations

· Creation and submission of new product listing, promotion or other relevant forms to retailers when required

· Manage, execute and evaluate trade promotional activities

· Work with merchandisers to ensure seamless in-store execution and product visibility

Manage trade partners relationships

· Develop insights from buyer's feedback and market sentiments to enhance sales performance

· Develop and strengthen relationship with trade partners

· Conduct periodic business reviews with trade partners of designated accounts

· Negotiate with trade partners to match our company objectives with their needs, strategies and opportunities

· Understand retailers’ operational issues and propose solutions

Budget & Inventory management

· Working closely with the Sales Planning team on weekly/monthly sales forecast for designated accounts

· Manage Sales & Advertising and Promotion (A&P) budgets to ensure that promotional expenses are kept within budget

· Manage customers' orders and maintain good relationship with logistics partners

· Manage selected distribution channels sales performance

· Manage inventory level for assigned brands to ensure low returns

People management

· Supervise and mentor the merchandising team and Beauty advisors, to ensure all in-store activities are rolled out in a timely manner

Who we are looking for

· Diploma or Bachelor’s Degree holders with at least 2 years of relevant experience in the FMCG industry working in a similar capacity

· At least 1 to 2 years of experience in a supervisory role (For Assistant Key Account Manager)

· Relevant experience in negotiation with trade partners and understanding of consumer channels

· Tenacity in achieving sales targets

· Strong analytical skills and ability to identify new opportunities for growth

· Strong negotiation and communication skills

· Highly driven and motivated team-player

Why Join Us?

• Awarded with Great Place to Work in May 2023
• Central Location
• Attractive compensation package (Basic + Commission + AWS)
• Flexi Benefits
• Medical benefits
• Birthday leave
• Trainings for career development

Job Description

Grow your potential with us!

We are expanding regionally and are looking for motivated talents to join us.

• Actively seek out new sales opportunities
• Maintain and build good rapport with new and existing customer
• Responsible for the entire sales cycle from prospecting to closing
• Achieving sales target and resulting in gross margin contribution
• Present, promote company's value and services to existing and new customers
• Establish, develop and maintain excellent working relationships with existing and potential customers
• Establish good partnerships with global electronics traders and manufacturers
• Identify and developing business potentials in new market segments
• Contacting prospective customers through all mediums including phone call, email, etc

Job Requirements

• Diploma/Degree in Business, Sales & Marketing, Communications or related discipline
• At least 1 or 2 years of sales experience in Semiconductor Industry
• Some experience in B2B sales would be an added advantage
• Candidates with expertise in either Japanese or Thai language, along with experience in the Japan or Thailand market would be preferred
• Ability to thrive in a fast-paced environment and drive for results
• Highly motivated and positive mindset
• Excellent communication and negotiation skill

Our client is a top total security solutions provider and is seeking for a experienced highly motivated Global Account Manager in the APAC region to join our dynamic sales team. The successful incumbent should have a proven track record of success in working with global SIs to deliver complex IT solutions to multinational clients.

You will be instrumental in fostering relationships with our Global Key Accounts in Asia (GSI), driving sales growth, and ensuring exceptional customer satisfaction. Your goal will be to meet and exceed sales targets, retain high-value global accounts through strategic account management, and identify new business opportunities.

Responsibilities:

Strategic Account Management

• Lead the development and execution of strategic account plans for key clients, aligning with the company's business objectives and revenue targets.
• Build and maintain strong relationships with senior executives, decision-makers, and sales teams within GSI organizations.
• Be the primary point of contact for escalations, ensuring timely resolution of issues and inquiries.
• Collaborate with cross-functional teams internally across Asia to ensure potential account knowledge and information is transferred effectively.
• Develops strategic selling initiatives via GNSI or potential Global accounts for the organization’s products and to maximize profitability and increase market share within account base in the designated geographic areas, Asia.
• Drives alignment of account and GSI plans for targeted customers, work with the Asia team members for alignment on go-to-market when needed.
• Drive strategic alliance with GSI across Asia according to strategic plans laid out by Senior Management.

Business Development:

• Identify and develop new business opportunities within existing accounts and pursue new accounts avenues for growth within Asia region.
• Expand the company's market presence by acquiring new clients and strategic GSI partnerships.
• Conduct market research and stay abreast on industry trends, competitor activities, and emerging technologies.
• Develop and implement sales strategies to achieve revenue targets and business objectives.

Solution Selling:

• Act as a subject matter expert on IP Surveillance technology and solutions, effectively articulating product features, benefits, and value propositions to clients.
• Consult with clients to understand their security challenges and recommend appropriate surveillance solutions.
• Collaborate with technical teams to customize solutions according to client specifications.
• Conduct product demonstrations and presentations to showcase the capabilities of our IP Products offerings.

Negotiation and GSI Management:

• Negotiate terms and conditions of pricing, forecast and delivery with clients.
• Ensure that projects are executed in compliance with company policies and regulatory requirements.
• Monitor GSI performance and proactively address any rollout or delivery issues.
• Preparations of reports on sales performance, account activities, GSI performance and market trends.
• Preparations of weekly and monthly forecast sales projections and track progress against targets.
• Provide insights and recommendations to senior management based on sales data and market analysis.
• Ensuring Asia partner program is enforced and adhere to.

Requirements:

• Bachelor’s degree in Business administration, Sales and Marketing, or any related field.
• The ideal candidate should have a proven track record of success in working with global SIs to deliver complex IT solutions to multinational clients.
• Individual who has previously worked for global companies with a strong presence in the APAC region.
• Proven track record of in sales, account management, or business development, preferably in the IP Surveillance or physical security industry.
• Have previously sold solutions directly to end users and system integrators with regional project exposures.
• Strong understanding of IP technology, surveillance systems, and security solutions.
• Excellent communication, negotiation, and interpersonal skills
• Proficiency in CRM software and Microsoft Office suite.
• Results driven individual with a focus on delivering exceptional customer service.
• Ability to travel domestically and internationally as required.

• Lead the establishment of a Finance Accounts Payable Shared Services Department in Singapore.
• Proactively manage and monitor the Group’s Accounts Payable (AP) function to drive accuracy and timeliness of all transactions.
• Key point of contact for the Group’s Procure-to-Payment process.
• Perform monthly Suppliers Statement of Accounts reconciliation and accruals.
• Support and collaborate with internal stakeholders in all areas of AP processes, with the objective of improving operational efficiency.
• Maintain and establish AP policies and procedures for easy guidance and implementation.
• Continuously structure, standardise and optimise financial processes and system to ensure optimum efficiency.

Others

• Assist in the implementation of new ERP system with primary focus on the Accounts Payable modules.
• Ad-hoc duties as assigned.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Lead the establishment of a Finance Accounts Payable Shared Services Department in Singapore.
• Proactively manage and monitor the Group’s Accounts Payable (AP) function to drive accuracy and timeliness of all transactions.
• Key point of contact for the Group’s Procure-to-Payment process.
• Perform monthly Suppliers Statement of Accounts reconciliation and accruals.
• Support and collaborate with internal stakeholders in all areas of AP processes, with the objective of improving operational efficiency.
• Maintain and establish AP policies and procedures for easy guidance and implementation.
• Continuously structure, standardise and optimise financial processes and system to ensure optimum efficiency.

Others

• Assist in the implementation of new ERP system with primary focus on the Accounts Payable modules.
• Ad-hoc duties as assigned.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Qualifications/experience:

1. Good command of English language abilities: reading, writing, and speaking
2. Team player, enthusiastic, out-going, good communication and phone skills
3. Ability to work independently
4. Well-organized and thorough, even under pressure
5. Good computer skills (Microsoft Office)
6. Willingness to learn

Previous customer service experience will be an advantage.

Key responsibilities:

1. Maintain professional and effective working relationships with customers

2. Partnering with customers through planning and strategizing to align goals to achieve revenue targets

3. Provide maximum support to customers to achieves goals set

4. Provide personalized service and support to customers to achieve their optimal performance level

5. Provide timely and accurate feedback to customers of changes in Company policies & procedures

6. Handle product enquiries from customers via calls, mails or one on one consultation

7. Provide product information, including write ups, for external and internal communications

8. Develop training module and presentation materials and implements training programs

9. Provide assistance in product expo/exhibitions and other Company events.

10. Other ad-hoc projects as assigned.

We are a new expansion office in Singapore and we are looking for Account Manager to foster and maintain strong relationships with clients, ensure their needs are met and exceeded. He/She will act as the main point of contact between the company and its clients, addressing any concerns, resolving issues, and identifying opportunities for growth. The account manager collaborates closely with internal teams to deliver exceptional service and achieve client satisfaction.

Working in CloudRetail you can expect fast-track career path, potential for growth, and a fun working environment in our 4 offices in Asia Pacific Region (and counting). Based on our experience, capable talents could achieve fast promotion when compared with other companies in the industry and exponential growth in benefits.

What you’ll be doing:

• Create incremental sales opportunities at warm and cold accounts.
• Build and clean targeting list and database.
• Highly effective, organised use of Sales Automation System.
• Search for the right people and businesses, and set up the connections through outbound marketing.
• Develop sales skills, product and competitive knowledge.
• Reach out to prospects through different types of communication.
• Negotiate contracts and close agreements with clients.
• Work with leads generated by the business's other activities, such as marketing campaigns, social media, advertising, and customer referrals.

What we are looking for:

• Bachelor’s degree or equivalent work experience.
• Previous experience as a sales representative or sales manager preferably in sales, business development, lead generation, outbound calling or equivalent.
• A creative, passionate and self-driven team player.
• Willingness to contact and sell to people you’ve never met.
• Ability to qualify prospective customers and generate leads.
• Friendly, competitive spirit and a team-oriented mindset.
• A relentless desire for growth and advancement.
• Comfortable with change and a fast-paced work environment.

Job Responsibilities:

• Achieve and surpass assigned revenue targets, focusing primarily on new acquisitions. Potential responsibilities may include nurturing existing customer relationships to identify opportunities for growth.
• Cultivate and maintain relationships with key contacts across accounts.
• Utilize various sales methods (calls, emails, networking) to generate qualified leads for new acquisitions.
• Coordinate cross-functional teams, including support, technical consultants, and management resources to develop solutions that address customer needs effectively.
• Grow and develop a healthy pipeline of recurring sales opportunities.
• Proactively stay up to date with industry knowledge, market conditions, and competitors' products and pricing.
• Develop strategic account plans and provide periodic revenue forecasts.

Requirements:

• Bachelor’s Degree in Business, Marketing, IT, or related field.
• Minimum 2 years of B2B account management/sales experience, preferably in the IT or Telco industry. Experience with medium to large corporate customers is a plus.
• Sales or product exposure in areas such as broadband, connectivity, SD-WAN, SASE, cybersecurity, etc., is highly desirable.
• Self-motivated, target-driven, and comfortable working independently or as part of a team.
• Proficient in both account farming and hunting techniques.
• Adaptable to ambiguous situations, excelling under pressure and offering solutions in fluid scenarios.
• Detail-oriented with a commitment to adhering to internal processes while identifying areas for improvement.
• Experience with Salesforce is advantageous.

As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, maintaining and servicing our small to medium size accounts. You will provide solutions in ways that best meet our clients’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our clients and drive successful accounts renewals and portfolio growth.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Accounts Renewal and Customer Service to succeed in this role. The ideal candidate would have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll be doing

• Proactive and prompt client engagements to drive renewal and growth of the assigned portfolio.
• Understand client requirements and provide direct product recommendations, through effective communication and collaboration with different cross functional teams.
• Provide best-in-class service experience to clients through effective handling of all enquiries and feedback in a timely and professional manner within committed service-level-agreement (SLA).
• Comply with legal and compliance related policies and abide by standard protocols and processes as stipulated via the business.
• Achieve or exceed targets and objectives (e.g: Renewal % / NPS).
• Assume any report or task assigned that are relevant to accounts servicing and renewals.

Sales bookings

-Sales bookings achievement in line with monthly, quarterly and annual sales targets

-Responsible for achieving all personal monthly, quarterly and annual sales targets by means of generating and closing new sales and renewal of existing accounts.

Account Management

-Establishing a sales pipeline that will enable sales targets of existing and new accounts to be met each month.

-Establishing an account plan that establishes a high call rate of client contract that achieves a strong pipeline

-Current and accurate sales database updating

-Develop pre-proposals, proposals based on client requirements

Customer Service

-Solution based sales with clients

-Responsible for ensuring that the customers’ needs are understood within company through the development of working relationships with clients and prospects

-Expansion of contacts in existing IDC client organizations

Requirements

• 4-5 years external experience with proven consultative sales, preferably experience in high technology (services, software or hardware), with evidence of prior success in Sales.
• Ability to prospect and manage C-level and senior level relationships within medium and large organizations
• Strong demonstration of intellect, drive, executive presence, and sales acumen
• Proven experience building excellent client relationships, offering value added, insightful and strategic insight into their business.
• Strong computer proficiency.
• Excellent written and oral/presentation skills.
• Ability to develop and conduct effective presentations with contract decision makers (c-level)
• Ability to develop compelling proposals that adhere to client need; mapped to company capabilities
• Knowledge of the full life cycle of the sales process from prospecting to close
• Language requirements as determined by territory needs
• Excellent Communication Skills
• Relationship Building capabilitiesEngaging with C Level Executives at client organization
• Self-Motivated and Ability to work in a Team.