Total 790 customer service manager job vacancies in QLD - Brisbane & Gold Coast - Brisbane & Surrounds

The Client

Peter Sheppard Footwear Melbourne is one of Australia's leading footwear specialists and houses an extensive range of European made shoes.

They seek an experienced Customer Service Manager to oversee customer service management and execution across multiple stores across major cities in Australia.



The Role

This is for a full-time role with an annual salary at $70,000 plus superannuation and will be based in their Melbourne head office.



Responsibilities

Develop and implement customer service policies, procedures, and standards in alignment with company goals.

Collaborate with other departments to ensure a seamless customer experience across all touchpoints

Ensuring operational efficiency, optimizing resources and workflows to enhance customer service experiences

Overseeing customer service enquiries from various channels

Hiring, training, and managing new employees and provide feedback to team members

Managing escalated customer enquiries and ensuring high customer satisfaction

Providing direction and feedback to team members, fostering a supportive and productive environment that encourages professional growth

Assisting with the recruitment of customer service staff, and ensuring candidates align with the company's values and service standards

Managing, motivating, and developing staff providing customer services to maintain high levels of satisfaction and efficiency

Implement quality assurance measures to maintain high standards of service delivery, including monitoring customer interactions, conducting performance evaluations, and implementing training programs

Utilize data analytics tools to track key performance metrics, identify trends, and generate insights to inform decision-making and improve customer support strategies

Collaborate with sales, marketing, operations, and technical teams to address customer needs, communicate product updates, and ensure a seamless customer experience across all touchpoints

Gather customer feedback, analyse satisfaction levels, and proactively address concerns to drive continuous improvement and enhance customer loyalty

Ensure compliance with industry regulations, company policies, and quality standards in all customer support activities

?Maintain accurate records of customer interactions, inquiries, resolutions, and feedback to facilitate knowledge sharing and improve future support processes





Requirements

Bachelor’s Degree or higher in Business Administration, Marketing, Communications, or a related field

Minimum of 2 years of relevant experience in customer service management

Minimum of 2 years of experience in customer service management overseeing multiple retail outlet setting

Must have at least 2 years of experience in managing and leading multiple customer service teams, including hiring, training, and performance evaluation

Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders

Analytical mindset with the ability to leverage data insights to drive process improvements and enhance the customer experience

Commitment to providing outstanding customer service and maintaining high standards of professionalism.

Excellent verbal and written communication skills, with the ability to interact effectively

Strong analytical and problem-solving skills, with the capability to think strategically and provide innovative solutions to complex customer service challenges.

Flexi Care Inc The person provides daily, ongoing guidance and support to members of the Client Communications team, particularly in relation to the effective use of the procedures relating to the organisation’s client management software (Sandwai). There will also be close collaboration with other teams including HR representatives, care managers, IT advisers and the finance team as well as contact with support workers who provide direct services to clients in the field. This person will be a member of the Innovative Solutions Committee. The individual in this role reports to the Office Manager.  Benefits Public Benevolent Institution (Charity) Salary Sacrifice Task & Responsibilities Implements and develops operational procedures, processes, standards and policies in relation to the organisation’s customer service practices. Leads, directs, provides feedback and coaches team members on effective work practices relating to customer experience and the use of Sandwai (CRM). Liaises with other organisational departments to optimise operational efficiency and rectify systemic customer service issues. Identifies underlying issues that may be limiting customer satisfaction. Analyses and redesigns processes, and monitors results in order to improve customer service quality. Maintains customer satisfaction by gathering and analysing actionable insights and offering solutions. Interacts with customers on more complex matters to quickly resolve escalated complaints. Oversees the preparation of work schedules to respond to employee availability and expectations, and to minimise customer inconvenience and complaints. Works within the philosophy, mission and values of Flexi Care Inc. and complies with principles, policies and procedures, specifically in relation to the industry Code of Conduct. Take responsibility for one or more administrative functions (as directed). Relieve other members of the team (if required). Seek guidance on issues outside of the scope of personal expertise. Qualification & Experience Essential At least two years’ experience in a similar role Tertiary Qualifications (Bachelor Degree or higher) in a business or related discipline Professional phone manner & superior communication skills including very good listening skills. Leadership and coaching skills Strong problem-solving and analytical ability Proficient in the use of Microsoft Office Suite including advanced skills in Excel. No criminal convictions Desirable Competent in the use of the Sandwai software system Knowledge of the home care sector of the aged care industry in Australia About Company Flexi Care Inc. is an independent, not-for-profit charity located in Brisbane’s southern suburbs which has the mission of supporting people over age 65 years to live safely, confidently and independently in their own homes and communities. Salary: $70000-80000 Job Publish: 02-05-2024 Job Expire: 01-06-2024 Please click to View more detail / apply .

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we?re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

At Probe CX, expect to think differently, challenge the norm and find your purpose.

Join us for an exciting opportunity to represent a government client as the first point of contact for customer assistance across multiple channels including inbound calls, email, and web chat. As a Customer Service Agent you'll provide accurate guidance on regulations and rights related ... Click here to view more detail / apply for Customer Service Agent

At Bunnings, you?ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference ? to our customers and the communities where we live and work.

About the role:   

Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and ... Click here to view more detail / apply for Customer Service Team Member

01st May, 2024




About us

Pacific Datacom (PDC) is a growing specialist distributor of copper, fibre and wireless premise network cabling products, UPS and materials. We supply to and service major certified Data & Communications installation projects and installers in the construction industry and have done so successfully for over 20 years. We are an integral part of Lawrence & Hanson A Sonepar Company, a national electrical wholesaler with the largest distribution and support network of this kind in the country, which in turn is part of Sonepar, the largest electrical B2B in the world.

About the role
An exciting opportunity exists for a motivated Customer Service Officer to join the team. In this role you will be responsible for:


Customer Sales across multiple product ranges
Successful delivery of project driven business
Contributing to the





... Click here to view more detail / apply for Customer Service & Sales ? Knoxfield

At Bunnings, you?ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference ? to our customers and the communities where we live and work.

About the role:   

Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and ... Click here to view more detail / apply for Customer Service Team Members

Apply Now
















Customer Service Consultant


Coorparoo, Queensland


  About our Organisation   Breezway  is an Australian company that manufactures and markets award-winning Louvre Window products all around the world.     About the Opportunity   We are currently seeking a motivated and passionate customer service professional for a varied and fast-paced role providing our customers with an excellent customer experience by answering their queries over the phone and by email. Another key element of the role is accurately processing customer orders and quotes, which entails a large amount of data entry work.   You will also:

liaise with internal departments to help answer customer queries
achieve individual key performance indicators
work effectively as part of a high-performing team
  About






... Click here to view more detail / apply for Customer Service Consultant

So, who are you? 

A Great Character - respectful, open, honest, transparent and authentic, with integrity 
A Strong Communicator ? personable as well as articulate, patient and empathetic 
Driven - no task is too big 
Technically Savvy ? can navigate multiple systems at once 
Organised ? you are always two steps ahead 
Engaging ? people love interacting with you 
Resilient ? you bounce back from difficulties 
Collaborative - you love working with and learning from others 
Flexible ? you work around requests to ensure results are delivered 

Want to know more? Check out our social media pages:

Website: https://tsagroup.com.au/
Instagram: tsa_group_
LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

At TSA Group, we?ve been providing customer experience solutions to some of Australia?s biggest brands for 25 years, managing their contact centre operations. 
Across Australia, I-MED Radiology Network operates 250 clinics and performs over 6 million patient procedures each year, making them one of the largest providers of medical imaging ... Click here to view more detail / apply for Customer Service Consultant

29th April, 2024
Time for a new beginning? How about working for a company that likes to see our team progress and build a career. If you have a keen go getter personality, a good work ethic and want to start a career within a company that gives a damn, we want to hear from you!   What will you be doing?   We have an exciting opportunity on offer for our next Customer Service Representative to join our fun and welcoming team in our BNT, Thames Branch.   Youll be responsible with giving our customers an exceptional service, this includes answering any questions, processing orders, but most importantly building rapport and strong relationships with our customers. Youll also play a critical part in ensuring the branches success in meeting its targets by maximising on every customer interaction and making the most of opportunities to upsell!  
... Click here to view more detail / apply for Customer Service Representative ? Thames

At BlueScope, we create and inspire smart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes ? influencing the way we live and work, now and in the future.
The Opportunity
Come and discover the opportunity to join our Lysaght business in our  Townsville  team as a  Customer Service Representative . Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.
In this varied role, you will be the first point of contact for our resellers, roof fix and building customers requiring a variety of superior products and solutions that we offer. Your day will see you managing the customer order lifecycle from beginning to end, ensuring that orders are processed accurately and ... Click here to view more detail / apply for Customer Service Representative

Our client is a leading provider of building products. In this role you will be the first point of contact with customers and clients.

Attractive hourly rate
A chance to be part of a great team and culture
Flexible working hours About the role:
Dealing with clients and customers via phone and email
Processing of orders
Data entry and general admin duties
Providing product information to customers
Liaising with internal teams to follow up on projects and orders About the individual:
Good communication skills both written and verbal
Experience working in a similar environment, office-based admin or customer service role
A good phone manner and clear communication
Able to multi-task
Experience using MS office suite
High attention to
... Click here to view more detail / apply for Customer Service Officer

11th July, 2022
About us: At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queenslands population. Our customers are at the heart of everything we do, and we are proud to service our communities with smart and environmentally sustainable practices.    About the role: Our Contact Centre is fast paced and ever changing, there is always something new to learn and we encourage empathy, curiosity, problem solving, questioning and critical thinking to achieve the best experience for our customers. The three pillars for all of our team planning are to provide excellent customer service, be professional, efficient and consistent and finally to support each other in a kind and thriving culture. Does this sound like you?
... Click here to view more detail / apply for Customer Service Officer

Friendly Women, Men, and members of the LGBTQ community are encouraged to apply. If you’re the right person, it won’t be because of your age, race, sexual orientation, or gender! NO EXPERIENCE REQUIRED! Several positions are available.

A Little Bit about the Job:
We are primarily a window and exterior cleaning company but offer other home-related services. As a new employee, you will receive thorough, in-depth training before you set foot on a customer’s property.

You will start with 2 weeks of salaried training.
If we both agree that you are a good match for our company, you will start working as a permanent employee after 2 weeks.
During training, you’ll learn everything necessary to get you feeling comfortable in your new job. We understand that people have different learning styles. We’ve found that many past employees learn by doing, so our training system uses a mix of video instruction, hands-on training, and job site training.

Our Favorite Applicants:
1) Generally have a positive, enthusiastic attitude.
2) Like making people feel happy.
3) Have good communication skills.
4) Dislike egos
6) Enjoy working with your hands.
7) Enjoy working outside in new locations every day.
?? Like learning and are coachable.
9) Pay attention to detail.
10) Walk with a sense of purpose.
11) Want to work for a growing company with room for advancement?

Also, you should:
-Have reliable transportation and a valid driver’s license.
-Be able to pass a Police background check
-Not be afraid of heights
(*By the way…most people aren’t truly afraid of heights; they just aren’t used to them.)

A message from the owner:
I know that if you’re attracted to this ad, you might also be too modest to apply. Please apply even if you don’t think you’re exactly what we are looking for. Ultimately, we are looking for trainable, friendly people to join our team.

We are looking for an experienced customer service officer. If you enjoy a busy role with a combination of reception and administrative duties, this may be the job for you. You will be working with our clinical team at our Head Office at Fitzroy location.
Role responsibilities include:

Providing a professional level of customer service for all our clients
Responding to enquiries (face-to-face, phone and online) on services and products accurately and in line with established policies and procedures
Managing the appointment book including recalling our clients for their yearly appointments
Providing administrative support to clinicians
Invoicing, claiming for services and products e.g., Medicare, Hearing Services Program & Workcover
Ordering and receiving stock


About you:


Reliable, punctual, and responsible
Strong organizational and time management skill
Clear verbal communication and excellent phone and interpersonal manner
Ability to prioritize and work efficiently in a high paced environment
Ability to work with a high level of accuracy, and excellent attention to detail
Ability to learn new software systems and products quickly
Intermediate computer skills (Word, Excel, Outlook)


Experience in customer service, and office administration duties such as invoicing, ordering and receiving stock is essential.

As a successful candidate you will:

Be available to cover additional hours when required based on project needs.
Be available to travel when required.
Hold a scientific qualification (Diploma or Tertiary) or have at least 2 years of relevant experience.
Have commercial environmental laboratory and client services experience (preferred).
Hold or be able to obtain required certifications and work permits (e.g., white card, MSIC card).
Be physically capable of sample handling (up to 10-15kg) and working on feet for extended periods.
Hold a current Australian driver's license and possess a good driving record.
Have no criminal history and a willingness to undergo AFP checks.


WHY WORK FOR SGS?
Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS. 
?    As a company, we have embraced the shift to flexible work ?    Sustainability is embedded in our culture and the way we ... Click here to view more detail / apply for Customer Service Representative