Total 2 customer service manager job vacancies in F&B / Tourism / Hospitality category in Richardson Texas HQ (1001 E. Lookout Drive)

Star Alliance is the world’s largest airline alliance.

The vision of Star Alliance is to make the world seamlessly connected and the mission of the organisation is to empower members airlines to go beyond their individual capabilities to elevate travel experiences. The Star Alliance office in Singapore, coordinates the global activities of the alliance including managing joint projects on behalf of its 26 member airlines.

Manager – Communications & Content is a position that reports directly to the Director Communications & Marketing. Responsible for communications and content management, the manager and his/her team will play a critical role in delivering the value provided by Star Alliance to the member airlines. This position requires a seasoned professional with a strong background in communications and content creation functions.

This job opportunity is based in Singapore.

The Communications & Marketing business unit consists of marketing, communications, branding, social media and events management functions. The team focuses on improving the visibility and the awareness of Star Alliance’s brand.

This is a high-profile role for the successful candidate to manage Star Alliance’s external and internal communications and marketing functions.

Job Summary

External Communications & PR:

• Strategy: Develop and implement an effective PR strategy to achieve goals.
• Media Relations: Cultivate positive relationships with journalists, bloggers, and key outlets. Draft press releases and other materials to communicate key messages.
• Collaboration: Team up with the marketing and branding colleagues to develop visually appealing materials. Collaborate with events manager to identify industry event participation opportunities and contribute to the overall events strategy.
• Agency Management: Manage relations with the PR agencies and identify global and regional opportunities throughout the year. Curate appropriate media materials in collaboration.
• Metrics and Reporting: Track and analyse share of voice and other metrics, and engage tools as appropriate. Provide regular reports as required.
• Crisis Communications: Develop and implement crisis communication plans to effectively mitigate reputational risks.

Internal Communications/Member airlines direct communications:

• Strategy: Develop and execute a comprehensive internal communication strategy, for Star Alliance employees as well as thousands of colleagues across the 26 member airline, developed and executed in collaboration with communications colleagues at member airlines.
• Content Creation: Create engaging and informative content for various internal communication channels, including newsletters. Collaborate with relevant teams to gather information and ensure accuracy in materials.
• Change Management Communication: Support change initiatives by developing communication plans that effectively convey changes. Assist in maintaining a positive and informed atmosphere during periods of change.
• Collaboration: Collaborate with the HR team to ideate and produce appropriate material and identify opportunities to adopt a healthy internal communications flow.

Content Creation:

• Content Strategy: Develop a cohesive content strategy in collaboration with the Marketing & Branding Manager and Social Media Manager to ensure unified messaging and alignment with company objectives.
• Website Content: Lead the creation and maintenance of content for the company website. Work closely with product managers to develop content relevant to their areas. Coordinate with the IT team to facilitate seamless publishing of website content.

Your Profile

• A minimum of 5 years work experience in a PR and/or Content Management role
• Bachelor’s degree in Communications, Marketing or a related field.
• Strong understanding of global and regional media landscape.
• Excellent written and verbal communication skills.
• Proficient in communications tools and analytics.
• Creative mindset with the ability to think outside the box.
• High level of proficiency in English is essential, as it is the sole language used for communication with Star Alliance Member Airlines and other external stakeholders.

We Offer

• Full-time position
• Unlimited contract
• Flight benefits
• Staff team events

This is a unique opportunity for highly skilled professionals to apply their talent, creativity and dedication to a global team focused on delivering value to frequent international travellers who travel on our member airlines.

If you believe you are the perfect candidate then give us the opportunity to get to know you and submit the send an email to hr@staralliance.com

Head, Supplier Engagement - Asia, Australia & Japan Clusters

(SVP) TTS Product Manager (Trade & Supply Chain)

Roles and Responsibility :

• As part of the Supplier onboarding team for Asia the incumbent is responsible for end-to-end supplier on-boarding activities for Asia deals.
• Overall responsible for the new supplier acquisition targets and score card for Asia.
• Be a thought leader, spearheading Supplier engagement and acquisition in the region.
• Plugs into the Fintech space in Asia and finds the right partners complementing Citi’s strengths.
• Working closely with the head and supports in delivery of global initiative like PO financing, Dynamic Discounting, Deep Tier Financing etc.
• Provide senior supplier engagement support on large mandates pertaining to Asia.
• Drive the commercialization of digital strategy including tools such as Trade Onboarding System.
• Comply with Internal Controls and Risk Monitoring.
• Coordinate with Senior country/ regional Sales, Relationship Managers, Product, Implementation, Operations and Service teams to ensure seamless Supplier engagement and onboarding.
• Launches initiatives and projects in the region that simplify and streamline supplier onboarding.
• Define and expand Business development for Trade SCF Suppliers.
• Define and execute a joint marketing plan in close coordination with TCM leads and Trade Sales for expanding business with Suppliers.
• Outline and implement digital marketing, webinars, industry forums, through leadership articles for outreach to new potential clients with the Supply Chain ecosystem.
• Thought leader spearheading digitization exercise across region.
• Sales and relationship background as focus of the role will be relationship driven approach with suppliers.
• Learning and implementing global best practices in the region.
• Reporting to TTS Trade Global Suppliers Engagement Head, who works closely with the Products and Sales team.

Responsibilities:

• Work with multiple teams within a country, and the cluster, (e.g., risk, finance, decision management, marketing, operations).
• Negotiate and make decisions on issues/activities having critical impact/influence on company revenues, capital, or business operations.
• Utilize specialty knowledge to review, analyze, and develop beyond existing solutions.
• Develop plans and execute functional strategies for large/complex country, multiple countries, or business requiring coordination and integration across units, as well as provide input into strategic decisions affecting job family or function within clusters/business.
• Ensure solid partnerships and cross selling opportunities across range of products such as banking products, cash management, foreign exchange, credit, capital markets, and wealth management to deliver comprehensive services and solutions for clients.
• Establish and maintain relationships with risk, business risk, compliance, and other relevant groups within Citi, as well as develop and ensure execution of the business strategy, and manage risk and compliance.
• Partner with other global, regional, and country leaders to share best practices and drive business strategies, solutions, and client centric solutions to differentiate Citi in the marketplace and achieve substantial growth targets for the business.
• Engage in internal and external negotiations.
• Attract, motivate, develop, and retain executive talent.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Over10 years of relevant experience in Trade / Transaction Services.
• Experience working with multi-functions or global business. large, complex and matrixed organization.
• Knowledge of risk management including credit risk.
• Experience of driving large transformation initiatives across multiple regions, process mapping, process improvement and digital transformation and navigating internally to obtain NPAC, SIRR, GDR and other required approvals for Business initiatives.
• Knowledge of International Trade and competitor products/services.
• Knowledge of strategic direction of the business and functions across clusters combined with solid conceptual/practical grounding in function and/or area of expertise.
• Consistently demonstrates clear and concise written and verbal communication. along with internal and external negotiation skills.

Education:

Bachelor’s degree/University degree or equivalent.

Master’s degree is good to have.