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Job Category
Program & Project Management
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
We're looking for a versatile and creative service designer to join us in making Salesforce the best place to work in the world. The Employee Experience (EX) team is tasked with crafting and delivering simple, intuitive and coordinated experiences that drive better business outcomes. We work across the organization to understand our employees, find opportunities and root causes so that we focus on the most important things that drive the greatest impact - for both the business and our people!
As a Service Designer, you will lead end-to-end employee experience design efforts - from identifying and framing the problem to conceptualization, rapid prototyping and iteration. You will work closely with cross-functional partners to look at the full organizational ecosystem and ensure experiences resonate with employees, while delivering on key business outcomes. To succeed in this role you should have a strong spirit of innovation, creativity and collaboration, a high degree of intellectual curiosity, and like operating in a fast paced, “start-up” style, organizational structure.
What You’ll Do
- Use human-centered design practices to address sophisticated problems that drive business results and improve employee experiences
- Partner with our Listening and People Analytics teams to understand employee needs and ensure the “right” opportunity is identified and framed
- Conduct deep qualitative research, including interviews and observations with employees to uncover root causes
- Lead co-design workshops with cross functional partners to facilitate conversations and guide resolutions / design
- Identify “front and back of the house” actions to ensure experiences, programs, services, etc. take into account the broader organizational ecosystem
- Develop key artifacts such as Service Blueprints, Jobs-to-be-Done and heuristic assessments that lead to low fidelity concepts and rapid prototyping, but also help the organization understand the “sweet spot” between what the business and employees need
- Develop testing plans and lead testing sessions with end users (i.e., employees and the business) to iterate and refine prior to implementing
- Understand how to align with partners, including guiding them through key decisions that will drive important and relevant outcomes
Who You Are
- An inclusive service design guide. You have demonstrated the ability to run the full experience design lifecycle. You build experiences that not only delight, but also work and resonate within an organization’s ecosystem.
- A human-centered problem solver. You are obsessed with the end user. You seek to understand people’s needs, motivations and behaviors in order to translate them into impactful business outcomes.
- A service design expert. You have run the full experience design lifecycle. You build experiences that not only delight, but also work and resonate within an organization’s ecosystem.
- A natural facilitator. You get energy from being in front of a room (virtual and in-person) and leading groups through workshops. You navigate through complicated conversations and ensure all perspectives are heard.
- A visual and verbal storyteller. You deliver insights about people and behavior in a way that generates compassion, emotion, and engagement from partners. You use various communication methods and approaches to align team members on a common narrative and bring together multiple perspectives.
- A research enthusiast. You very familiar with key user / design research methodologies and can articulate the best time to use which. You love data and are a strong insights generator.
- A constant iterator. You have a highly developed desire to learn and evolve your craft and work. You iterate constantly and help others to adopt the same mentality.
- A balanced strategist. You love thinking big, and at the same time, you know when to dive into the details!
Minimum Requirements
- 8+ years of service design experience (or relevant field, e.g. design strategy, design thinking, etc.)
- Experience building trusted relationships with senior leaders.
- Strong collaboration and influencing skills with the ability to breaking down silos.
- Successful track record of working in a highly matrixed and fast-growing organization.
- Excellent operational/analytical skills. Experience using data to measure the success of existing initiatives and inform opportunities for new initiatives.
- Outstanding writing / presentation-building skills and is a compelling communicator.
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
For New York-based roles, the base salary hiring range for this position is $150,300 to $225,500.
For Colorado-based roles, the base salary hiring range for this position is $136,600 to $187,900.
For Washington-based roles, the base salary hiring range for this position is $136,600 to $206,700.
For California-based roles, the base salary hiring range for this position is $150,300 to $225,500.
For Hawaii-based roles, the base salary hiring range for this position is $136,600 to $187,900.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
