Total 1 Manager digital art director job vacancies in Human Resources category in penang

Role Overview:

We are seeking a dynamic and strategic Senior Manager for our People Operations team in Malaysia. As the Manager of People Operations, you will play a pivotal role in driving operational excellence, enhancing people experiences, optimizing service quality, fostering cross-functional collaborations with our Centres of Excellence (COEs) and contributing to the overall success of our People Operations

Core Responsibilities

The People Operations Manager is a strategic partner and a leader who oversees the Tier I and Tier II AskHR teams, ensuring that they provide high-quality service and support to the employees and the business.

The People Operations Manager is responsible for:

• Crafting and nurturing the evolving vision of People Operations as a function that maximizes efficiency and contributes to a positive employee experience.
• Leading the day-to-day operations of the AskHR teams, setting and monitoring well-defined SLAs and KPIs, and providing feedback and coaching to the team members.
• Cultivating strong relationships with HRBPs, COE teams, and business leadership, and developing a communication strategy to align cross-functional projects, increase customer service satisfaction, and resolve complex problems.
• Creating and maintaining a comprehensive HR knowledge base, identifying HR knowledge gaps for top employee inquiries, and partnering with COEs to update and curate their existing content into one unified platform that is searchable, interconnected, and consistent.
• Identifying, leading, and driving process improvement, strategies, and innovation, and leading multiple continuous improvement initiatives by simplifying, standardizing, centralizing, and automating complex processes.
• Focusing intently on data-driven insights and qualitative feedback to enhance employee experiences, engagement with COEs, and reduce escalations.
• Problem solving, thinking critically, and quickly identifying root cause and corrective action strategies.
• Leading and managing a high performing, medium to large, global team in an operations and service environment, and developing talent for the future.
• Leading and sponsoring multiple complex projects and initiatives across operation functions, systems, and regions.

The ideal candidate for this role has:

• Proficient communication and influence skills, and the ability to communicate with and influence executive leadership.
• Exceptional coaching and mentoring skills, and the ability to develop and motivate team members.
• Strong analytical and reasoning skills, and the ability to partner with the People Analytics team to create insightful reports and dashboards.

A passion for people, service, and excellence.