Total 5 finance analyst job vacancies in Customer Service category in 388 GREENWICH STREET - TOWER

Global KYC Business Analyst (CDD)
 

You will be involved with the development of the Global KYC Digital Service contributing to socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 40 million+ ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

• You work closely with your Central Product Owner and carry the responsibility for the product vision, roadmap, backlog and stakeholder management.
• You manage your BusDevOps squad to deliver the product vision and roadmap in a multidisciplinary environment where understanding of the IT solution is a must.
• You will typically have 7-9 members in your squad working on the product, which is based on FCRM technology.
• You work with the other Product Owners and squads in GKYC Delivery Tribe to ensure the delivery of a great product to your customers.

We are looking for a team player, leader, and motivator with a track record in delivering and monitoring the product in a multidisciplinary, international team with complex objectives, operating in a fast-moving, challenging environment.
You will design, develop, implement and maintain the bank wide compliant-by-design KYC Digital Service, integrating the KYC customer journey and services in it, that is consumed by ING internal customers, both from business (the first line of defence) and Risk and Compliance (the second line of defence), including FEC risk and FATCA, CRS and ESR classification and deliver the Structural Solutions Roadmap for CDD.
What you'll do:

• You support the Central Product Owner (CPO) in the execution of the Tribe Goals;
• You solve impediments encountered in the development of the Product;
• You are actively involved in the creation of stories and features for your Squad;
• You monitor the quality and performance of your Squad;
• You ensure alignment with other Squads that fall under the CPO and the Tribe.
• You are responsible for the ‘what’ in a Squad, ensuring that functional and non-functional requirements are met for all stakeholders. Non-functional requirements include, but are not limited to: security, resilience, performance, contractual, legal and compliance requirements and obligations;
• You will take the role of an end-consumer representative for the product and ensure that the end-consumer’s experience and compliance is recognized by the Squad.

How to succeed:
• Master or bachelor degree;
• Minimum of 3 - 10 years working experience (depending on role specification and related seniority level);
• A personality and the capabilities to optimally function within an Agile environment;
• Strong analytical skills;
• Experience and affinity with working together in IT and solution-build driven teams;
• Experience in guiding and realizing change;
• Proven experience in driving initiatives with high impact;
• Strong communication, networking and influencing skills;
• Strong resilience; ability to navigate through ambiguity and simplify complexity without losing essence.
• The ability to work successfully in multiple countries and make sure these different cultures will work together as one team; taking into account different habits, beliefs, languages and time-zones, etc.;
• Fluent in English speaking and writing.
You’ll get plus points if you have any of the following:
• Experience in the area(s) of multidisciplinary complex deliveries with a track record of fast learning in the area of KYC (CDD, FATCA, CRS), Client Onboarding, Client Maintenance, AML/Transaction Monitoring or Compliance;
• Experience and affinity with data analysis, data mapping and conceptualizing and creating solutions for data quality improvements;
• Knowledge of the FCRM application;
• Pega background and/or experience with workflow management tool;

What’s in it for you?
• Work in an international and culturally diverse environment
• Experience in managing a diverse landscape of stakeholders
• Opportunities to learn new ways of working and good case practices from across the globe
• Expand your network and knowledge outside the Philippines
• Develop your critical thinking and problem solving skills to stay up to date for the future

Want to make a meaningful impact?
At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is drive by people with the imagination and determination to make a better future for themselves and those around them. ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

The Customer Service Sr. Analyst - AVP is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

• Manage a portfolio of high-profile clients and serve as single point of contact for queries, engaging to understand client service needs and gaps
• Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations
• Ensure transactions are executed timely and accurately
• Identify and implement process improvements and test new features/functions
• Perform regulatory, audit and control assessments and create reports for internal and/or external distribution
• Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of previous cash management and financial services experience preferred
• Consistently demonstrate clear and concise written and verbal communication
• Aptitude for utilizing reporting tools and applications
• Proven organizational skills
• Demonstrated ability to drive results in a fast-paced, goal-oriented environment

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

     

JOB DESCRIPTION:

Role:

Responsible for providing support and being key source of financial expertise to the commercial business unit of Nutrition Division.

Accountabilities:

1. Lead the planning, forecasting, finance-based decision making and control of strategic customers and channels, including related Trade operations and F&D costs, in partnership with Trade Sales, CMM and Logistics teams to deliver business goals.

• Act as a business partner in evaluating commercial trade initiatives and based on sound financial analysis, challenge and significantly influence commercial partners (Trade and CMM) for effective business decisions and actions.
• Partner with Trade Sales and CMM team to define Emerging channel strategy that aligns with business objectives and market dynamics. 
• Develop and drive embedment of financial processes and tools (customer profitability analysis, channel profitability analysis, LBE, ROI, Cost to serve, etc.) for strong control and predictability. Institutionalize an “ROI mentality” across the organization.
• Evaluate Pricing, trade terms and condition investment for customers at both customer and channel level and provide financial guidance.
• Track and analyze all revenue deduction spending by Channels/Key Customers. Provide Sales/Commercial leaders insightful information for decision making.
• Perform financial analysis on trade and promotion programs to ensure optimum performance at lowest possible costs.
• Partner with supply chain and logistics teams to provide financial data and insights to establish operational and financial goal alignment for the strategic customers and channels supported.

2. Support the effective execution of business plans by managing related financial data and owning the processes & systems to monitor the financial progress, performance and efficiency and effectiveness of channel investments. 

• Provide financial leadership and be a business partner to Trade Sales and CMM to implement control mechanisms to manage and achieve effectiveness of trade investments (GTN and Trade Spends/A&P).
• Set up automated templates & reports. Maintain or improve existing financial templates and reports.
• Maintain Emerging channel and key customer P&L actuals and forecast.  Integrate ANI affiliate’s assumptions into the channel/ customer unit P&L and communicate in an efficient manner.
• Track and drive customer and channel performance vs. RLBE commitments and goals.

3. Establish and implement control of GTN, Trade spend, SG&A and operating expenditures in line with company financial instructions, policies and procedures, maintain the details of trade/customer marketing activities and reconcile to the expenditure forecast. 

• Track and monitor Trade budget utilization and assure compliance with defined company accounting principles and budget.
• Establish and implement policies and processes within Trade Sales and CMM function to ensure the integrity of accounting record and financial information.

4. Drive Cost Leadership initiatives (including GTN, Gross Margin, F&D, Trade Spend and SG&A) and implementation to enhance efficiency, optimize spending and ensure committed savings for the channels covered are realized. Special projects/assignments as directed by the Finance Director and/or Trade Finance Controller.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Financial Planning and Analysis

     

DIVISION:

ANI International Nutrition

        

LOCATION:

Vietnam > Ho Chi Minh City > Flemington Tower

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     

     

     

Global KYC Business Analyst (CDD)
 

You will be involved with the development of the Global KYC Digital Service contributing to socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 40 million+ ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

• You work closely with your Central Product Owner and carry the responsibility for the product vision, roadmap, backlog and stakeholder management.
• You manage your BusDevOps squad to deliver the product vision and roadmap in a multidisciplinary environment where understanding of the IT solution is a must.
• You will typically have 7-9 members in your squad working on the product, which is based on FCRM technology.
• You work with the other Product Owners and squads in GKYC Delivery Tribe to ensure the delivery of a great product to your customers.

We are looking for a team player, leader, and motivator with a track record in delivering and monitoring the product in a multidisciplinary, international team with complex objectives, operating in a fast-moving, challenging environment.
You will design, develop, implement and maintain the bank wide compliant-by-design KYC Digital Service, integrating the KYC customer journey and services in it, that is consumed by ING internal customers, both from business (the first line of defence) and Risk and Compliance (the second line of defence), including FEC risk and FATCA, CRS and ESR classification and deliver the Structural Solutions Roadmap for CDD.
What you'll do:

• You support the Central Product Owner (CPO) in the execution of the Tribe Goals;
• You solve impediments encountered in the development of the Product;
• You are actively involved in the creation of stories and features for your Squad;
• You monitor the quality and performance of your Squad;
• You ensure alignment with other Squads that fall under the CPO and the Tribe.
• You are responsible for the ‘what’ in a Squad, ensuring that functional and non-functional requirements are met for all stakeholders. Non-functional requirements include, but are not limited to: security, resilience, performance, contractual, legal and compliance requirements and obligations;
• You will take the role of an end-consumer representative for the product and ensure that the end-consumer’s experience and compliance is recognized by the Squad.

How to succeed:
• Master or bachelor degree;
• Minimum of 3 - 10 years working experience (depending on role specification and related seniority level);
• A personality and the capabilities to optimally function within an Agile environment;
• Strong analytical skills;
• Experience and affinity with working together in IT and solution-build driven teams;
• Experience in guiding and realizing change;
• Proven experience in driving initiatives with high impact;
• Strong communication, networking and influencing skills;
• Strong resilience; ability to navigate through ambiguity and simplify complexity without losing essence.
• The ability to work successfully in multiple countries and make sure these different cultures will work together as one team; taking into account different habits, beliefs, languages and time-zones, etc.;
• Fluent in English speaking and writing.
You’ll get plus points if you have any of the following:
• Experience in the area(s) of multidisciplinary complex deliveries with a track record of fast learning in the area of KYC (CDD, FATCA, CRS), Client Onboarding, Client Maintenance, AML/Transaction Monitoring or Compliance;
• Experience and affinity with data analysis, data mapping and conceptualizing and creating solutions for data quality improvements;
• Knowledge of the FCRM application;
• Pega background and/or experience with workflow management tool;

What’s in it for you?
• Work in an international and culturally diverse environment
• Experience in managing a diverse landscape of stakeholders
• Opportunities to learn new ways of working and good case practices from across the globe
• Expand your network and knowledge outside the Philippines
• Develop your critical thinking and problem solving skills to stay up to date for the future

Want to make a meaningful impact?
At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is drive by people with the imagination and determination to make a better future for themselves and those around them. ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible for handling complex policy cases which require special investigative skills or significant involvement and collaboration from different stakeholders to follow through

Roles and Responsibilities:

• Provide a quality enquiry service platform for business partners

• Provide quality case advisory service to accelerate new business closing and seamless operations support

• Liaise with external and internal parties to ensure smooth operation and facilitate the end-to-end process.

• Manage Hotline and Wealth Select Centre to ensure quality services are delivered

• Continuously drive new initiatives and streamline the workflow for uplifting service level and efficiency

• Share case management experience and provide regular training to business partners

• Support and assist direct manager on ad-hoc assignments

Minimum Job Requirements:

• University/College graduate with 5 years’ relevant working experiences

• Strong presentation and communication skills

• Good written and spoken English and Cantonese

• Obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.