Customer Service Executive (PL_CC) - Planner
Full-time
Senior Executive
4 days ago
Scope of Responsibilites (but not limited to)
Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escal.....
Scope of Responsibilites (but not limited to)
- Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance.
- Dispatch Field Services Engineers (FSE’s) and assign service orders
- Prepare billing for the completed Preventive Maintenance
- Generate Reports using excel
- Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
- Any adhoc duties assigned by Team Lead from time to time.
Desired Skills & Expertise:
- Minimum GCE "O" Levels or above
- Possess good communication and interpersonal skills.
- Preferably 2 years of relevant experience
- Proficient in Excel (Pivot table and vlookup) is an added advantage
- Able to multi-task in fast pace environment
- Positive attitude, enthusiasm to learn and the ability to work in a team
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