Total 5 internal auditor job vacancies in Information Technology category in Boise, Idaho

WHAT IS THE PRIVACY, GOVERNMENTAL LIAISON AND DISCLOSURE (PGLD)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Governmental Liaison, Disclosure and Safeguards (GLDS); Data Services


The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Assesses impact of new programs and legislative changes on existing programs and resources. Conducts comprehensive analyses using a wide range of qualitative and quantitative analysis methods. Ensures that program, policies and management applications recommended are fully compatible with the technical and administrative provisions. Manages program priorities or funding obligations of assigned work (reimbursable and data exchange programs, contracts, work plans, etc.).
• Develops program and/or funding related objectives, systems, standards and evaluation criteria for programs by ensuring agreements are successfully negotiated, funded, approved and signed by PGLD Executives, Deputy Commissioners and Commissioner. Maintains awareness of new developments in assigned programs/projects to maintain expert knowledge and develops strategic operating or business plans, assessments and reports. Plans the approach and development of complex projects and programs, while maintaining a balance between the priorities of Privacy, Governmental Liaison & Disclosure (PGLD) and the mission of the Service.
• Develops policy and procedures about the administration of Secure Data Transfer, and SharePoint. The incumbent sets and monitors SharePoint usage, and data security and assurance policy and acts as the main point of contact for GLDS for all functions.
• Develops policy on Secure Data Transfer, evaluates procedures for transfer processes and makes necessary suggestions to improve customer experience and data security in the process. Incumbent establishes policy guidelines for SharePoint for GLDS and for Data Retention.

WHAT IS THE HUMAN CAPITAL OFFICEDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
HCO OHRS - Enterprise Talent Development

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Performs or assists in performing operational reviews, prepares or assists in preparing program evaluations and provides guidelines pertaining to the effectiveness of line program operations in meeting established goals and objectives.
  
• Advises on program staffing; recommends changes in methods, procedures and techniques to improve baseline measures; and conducts studies of employee/organizational efficiency and productivity and recommends changes in improvements in organization, staffing, work methods procedures.
  
• Performs other duties as assigned.

WHAT IS THE IT (InformationTechnology) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
IT - User and Network Services.

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Provides technical assessment of the contact or work reviewed by rating key attributes developed by the IT Embedded Quality Core team such as customer accuracy, procedural accuracy, customer satisfaction, and timeliness. Records for each contact reviewed which incorporates the scoring of attributes and provides specific feedback on areas where errors were detected.
• Provides advice, guidance and recommendations to management in the Customer Services Support organization, Policy and Procedures, IRM authors, CSS analysts for the purpose of maintaining a consistent, high level of quality for the service provided to the customer. Recommendations and advice are based on quality review results and analysis performed. Participates in problem identification, and issue resolution evaluating quality review data using data collection and analysis to make recommendations for improvement in the Customer Service Support operations.
• Completes evaluative reviews on customer contacts (phone, chat, web, email, etc.) via contact recording or remote monitoring on the various IT service offerings within the Customer Service Support (CSS) operations as well as reviewing KISAM interactions, incidents, and requests by evaluating the technical accuracy of the contact, proper triage, adherence to procedural and technical requirements and assessing timeliness and customer satisfaction.

WHAT IS THE SMALL BUSINESS/SELF EMPLOYED DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: SBSE Operations Support, Technology Solutions

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

- Duties may include code and requirements review, writing/developing code to support modernization efforts, moving code to production and documenting processes. Also includes identifying and establishing relationships with stakeholders and business partners to further advance the projects.

- Draft project plans for a multifunctional development project in software analysis, design, development and implementation.

- Identify resource requirements and assigning tasks to project members; reporting progress; ensuring customer and management involvement throughout the software development process.

- Resolve critical issues affecting the configuration of the IT infrastructure and coordinate the demonstration of new and enhanced applications to customers and management.

- Identify and correct weaknesses in critical performance parameters, and variances in achieving cost, schedule, and performance goals.

WHAT IS THE SMALL BUSINESS SELF EMPLOYED (SBSE) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
SBSE Operations Support, Office of Fraud Enforcement

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.