A Fixed Term opportunity has arisen in our Access and Booking Team for an enthusiastic team player to join our call handling and administrative team to support the clinical services. The successful candidate will play an active role in supporting others to achieve the smooth day to day running of a busy office.
The role will include answering and dealing with all telephone enquiries from Health Care Professionals, Service Users and Carers in a courteous, professional, and confidently. To deal directly with the patients and carers giving information on their queries with regards to appointments/admissions.
Duties undertaken will be processing of referrals onto our Careflow system, booking of appointments/admissions and being part of the telephone service. To reschedule patients as necessary either due to changes in their clinical need or changing demands. Within these services there are specialities that required general admin support and full training will be given for these areas.
You will need to be able to communicate via telephone and email with colleagues and other health care providers always showing respect and kindness. You will need to be meticulous, organised, and able to manage your own workload. Communicating with patients to ensure that we are meeting their needs you'll be a role model for the Trust values of being Supportive, caring, open and honest both to your patients and other colleagues.
The post will be responsible for the day to day co-ordination of various Consultant outpatient appointments, involving allocation of patients to the Consultants clinics based on clinical priority, waiting times as well as general admin duties.
You should have excellent keyboard skills. Knowledge of the Hospital Patient Administrative System (Careflow) and have some experience working within an office setting. Good communication and telephone skills and the ability to work independently are also essential.
Work Pattern - Monday - Friday 8.30am -5.00pm Fixed term maternity cover 12 months
The Secretary of State has approved the partnership betweenSt Helens & Knowsley Teaching Hospitals and Southport & Ormskirk Hospitals.
From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
· CARE that is evidence based, high quality and compassionate
· SAFETY that is of the highest standards
· COMMUNICATION that is open, inclusive and respectful
· SYSTEMS that are efficient, patient centred and reliable
· PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information.
Please see attached Job Description for full details.
Advertising Date - 3rd May 2024
Closing Date - 12th May 2024
Shortlisting Date - 13th May 2024
Proposed Interview Date - TBC
Please be advised that this vacancy may close early upon receipt of sufficient applications.
This advert closes on Sunday 12 May 2024
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.