Total 83 senior manager job vacancies in Customer Service category in D09 Cairnhill, Orchard, River Valley

Goulburn Valley Water (GVW) provides quality water and wastewater services to 54 towns in North Central Victoria. Our core purpose is to deliver safe, reliable and affordable water services to residential, commercial and industrial customers.
Reporting to the Manager - Digital Operations you will play a key role within the Digital Operations team where you will have the opportunity to work on different IT functions including the help desk and system administration.
You will be responsible for providing second and third level technical support to our employees, managing service requests and a range of queries from initiation to resolution, ensuring customer satisfaction and minimal disruption to their work.
Qualifications in Information Technology, and a background working in a similar technical support role are required. This intersects with your proven collaborative, interpersonal and communication skills, along with your logical approach to problem solving.
If you are a ... Click here to view more detail / apply for Senior Digital Support Officer

Responsibilities:

Establishing Service Quality Standards:

• Develop and implement robust service quality standards in alignment with industry best practices and regulatory requirements.
• Define key performance indicators (KPIs) and service level agreements (SLAs) to measure and maintain service excellence across all customer touchpoints.

Continuous Improvement Initiatives:

• Lead continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction.
• Analyse customer feedback, service metrics, and market trends to identify opportunities for optimization and innovation.

Quality Assurance Processes:

• Design and oversee comprehensive quality assurance processes to evaluate the effectiveness and compliance of service delivery operations.
• Conduct regular audits and reviews to ensure adherence to quality standards and regulatory requirements.

Team Leadership and Development:

• Lead and mentor a team of service quality analysts, fostering a culture of excellence, collaboration, and continuous learning.
• Provide coaching, feedback, and professional development opportunities to enhance the skills and performance of team members.

Cross-Functional Collaboration:

• Collaborate closely with cross-functional teams, including customer support, product development, and compliance, to drive service quality initiatives and resolve customer issues.

Requirements:

• Bachelor’s degree in business administration, finance, or a related field. Advanced degree or professional certifications (e.g., Six Sigma, Lean, Certified Quality Manager) are a plus.
• Proven experience in a service quality management role within the fintech or financial services industry, with a strong understanding of industry dynamics, products, and regulatory requirements.
• Exceptional analytical skills with the ability to interpret data, extract insights, and drive data-driven decision-making processes.
• Excellent communication, leadership, and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Demonstrated track record of driving continuous improvement initiatives, enhancing service quality, and delivering exceptional customer experiences.
• Familiarity with customer relationship management (CRM) systems and quality management software tools is preferred.

Darryl Twitt Motors are currently looking to recruit an experienced and qualified Customer Service Manager to join their team in Shepparton.

The successful candidate will need to undertake and possess:

- Developing and evaluating policies, and procedures related to customer relations and the provision of goods and services
- Offering guidance and feedback to team members while also aiding in the recruitment process
- Planning and executing post-sales services to ensure customer satisfaction, monitor product performance, and enhance service quality.
- Handling feedback and ratings, training staff for improvement, and managing and developing a motivated customer service team
- Collaborating with internal teams, service agents, and customers to identify and address customer expectations effectively.

Skills and Abilities:

- Ideally have a minimum of 2 years’ experience as a Customer Service Manager
- A Certificate in Management or relevant is desirable
- Ability to work in a team environment

Salary range is $70,000-$85,000pa commensurate with experience

Fulltime Position available

Applications open 22 April 2024 and close 22 May 2024.

If you are interested in this role APPLY now. Only shortlisted candidates will be contacted

• Take on the challenges of working closely with Management Corporations, Managing Agents and Building Consultants to ensure that the Company’s obligations under the Building Maintenance & Strata Management Act 2004 and Sale & Purchase Agreement are duly discharged.
• Take on the challenges of handing over completed residential homes and continuously building good rapport with the purchasers by managing and addressing their feedback concerning their homes.
• Working closely with the consultants, contractors and project management teamsEnsure that rectification works are completed satisfactorily and promptly.

Job Requirements

• Diploma in real estate with 2 years of experience
• Fresh Degree in Real Estate / Building (Fresh Degree in Business can try!
• Able to commence work within short notice

We regret that only shortlisted candidates will be contacted

Interested candidates please send your resume to michelletan@recruitexpress.com.sg

Consultant: Tan Ming Hui, Michelle (Magdelene) (R21101623)

Recruit Express Pte Ltd (99C4599)

• Support the Head of Leasing in planning and implementing leasing strategy
• Formulate and implement retail concepts and target prospective tenants with creative retail concepts
• Prospecting/leasing of spaces
• Monitor all current and future vacancies to ensure full occupancy of the mall
• Prepare annual rental budget and projection and monthly reporting
• Negotiate new and renewal of leases with tenants
• Account management of tenants and tenancy liaison, handling tenancy-related issues and maintain good landlord-tenant relationships
• Work with relevant departments to meet tenant’s needs and drive traffic into the malls

Interested applicants may email resume to cheryl.lee@recruitexpress.com.sg

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

The Opportunity

• Adecco is partnering with a Technology Multinational Corporation company to search for a Call Centre Manager
• Focus: Call Centre Management, Day to Day Operations
• Office location: Central
• 5.5 days’ work - 44hrs per week (Including Weekends & Public Holiday)

The Talent

• Working experience in call centre is an advantage
• Preferably Min 3 years of experience in managerial positions in the contact center industry
• Degree in any field

The Job

• Provide leadership and regular coaching to Team Leaders and Agents.
• Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved
• Work closely with HR to ensure fast, effective, and quality staff recruitment
• Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive. This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.
• Conduct consistent reviews of staff performance to identify training gaps and needs
• Take ownership and resolve any urgent or critical issues escalated by the Client or team
• Work closely with Client to support investigation and service recovery process
• Conduct root causes analysis and identify opportunities to increase CSAT ratings
• Establish and oversee the implementation of work processes and SOPs of the contact centre and make recommendations for improvement
• Ensure quality call audits are performed to deliver good quality of service, low error rate and adherence to operations guidelines and processes
• Work closely with Data Analyst to provide critical insights and ensure daily, weekly and monthly performance and service reports are sent to clients and management in a timely manner.
• Any other duties and responsibilities that may be assigned by the management from time to time

Next Step

• We could contact you in the soonest time if you directly send your resume to: kaihoe.ling@adecco.com
• Email Topic: Apply: Call Centre Manager
• We regret to inform that only shortlisted candidates will be contacted

Ling Kai Hoe

EA Licence Number: 91C2918

Personnel Registration Number: R22106166

Goulburn Valley Water (GVW)  is seeking a passionate leader with a proven record of successfully integrating works management, execution, and assurance processes in an operational setting.  This newly created position will be an integral part of the Service Delivery Leadership team and collaborate with internal stakeholders to drive continuous improvement of processes to ensure field services are delivered effectively and inline with customer and stakeholder expectations.
About your new role...
As the Manager - Operational Support and Integration, you will have a primary a focus on enabling the Service Delivery portfolio through the provision of services including wastewater and reuse system management, work order system management, operational administration and performance monitoring and reporting.
This position will utilise your strong engagement skills to build effective internal relationships to support the achievement of shared outcomes. As a leader you will influence and ensure successful implementation of change initiatives for ... Click here to view more detail / apply for Manager ? Operational Support and Integration

• Inventory Management
• Oversee inventory data and ensure inventory accuracy.
• Performing system adjustment for all transfer, litigations, and discrepancies in a timely manner.
• Check against the stock reconciliation report and follow up in the event on any discrepancies
• Operational Logistics Management
• Supervising and coordinating with 3PL for smooth process and timely deliveries of inbound and outbound shipments; WWS, stock offers and transfers, selling and non selling merchandise.
• Coordinate with custom broker for customs declarations commodity inspections and to resolve shipment issues.
• Responsible for all export operations pertaining to export documentation and dealing with forwarders and suppliers.
• Participate and oversee all phase out operations, sales preparation for physical and staff sales, stock takes and cycle counts and annual destruction exercise.
• Coordinate with transporter to ensure deliveries are executed on schedule.
• Coordinate with cross functional teams and logistic partners for on time deliveries to customers.
• Invoice checking of all logistic related billing such as Freight, transportation and warehousing.
• Validate operational expenses submitted by 3PL and for all logistic matters.
• Manage stationery supplies and packaging reorders
• Product Governance and Compliance
• Understand the local product compliance and regulations.
• Support all matters relating to ATA Carnet, Cites and FDA applications.
• Coordinate with labs for lab testing of new products.
• Projects and Sustainability
• Work on continuous improvements whenever possible.
• Drive the 3PL to reach efficiency and KPIs listed on SLA.
• Optimize and follow the discussions for all SD and Green Logistic topics.

Interested applicants may email resume to cheryl.lee@recruitexpress.com.sg

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

· Manages devices products related lifecycle activities for the assigned projects to ensure regulatory requirements are met

· Supports JAPAC Area RA Lead, affiliates and Global Regulatory Affairs in variation related activities (i.e. regulatory assessment, etc.) for the assigned projects

· Implements regulatory strategies for the assigned projects for countries in JAPAC under supervision, in line with area commercial priorities and in collaboration with the Global Regulatory Lead and other RA sub-team colleagues.

• Represents the JAPAC regulatory function at sub-teams or client group meetings (i.e. commercial, R&D, CMC, etc.) to present regulatory requirements or provide strategic input for the registration of products.
• Interfaces with JAPAC cross functional teams as appropriate and partners with JAPAC commercial teams to ensure business needs are met.
• Represents the JAPAC regulatory function at sub-teams to present regulatory requirements and commercial interests on the Global Regulatory Product Team (GRPT) to ensure those are met.
• Ensures regulatory compliance for the assigned Assets/products. Implements remediation plan to address identified gaps, if any.
• Supports regulatory initiatives for JAPAC Area team.

Education / Experience Required:

• Min Degree in pharmacy, pharmacology, bioengineering or related subject.
• Min 5 years of regulatory affairs in medical devices
• Has pior experience in China/Japan registration / support role in the past

If you meet the requirements of this role, please email a detailed resume to alexgoh@recruitexpress.com.sg or telegram @alexgohhl

Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Customer Experience

• To build service relationships with clients.
• Single point of contract (SPOC) on operations matters.
• Oversee day-to-day fault management for critical/esclated incidents (24x7 on escalation call).
• Take ownership in handling and managing fault outages.
• Provide regular updates and ensure timely fault resolution for critical/escalated incident.
• Investigate outages and prepare RFO with recommendation on corrective and improvement action plans.
• Overseeing the entire planned maintenance cycle for customer's critical services.
• Develop customized processes and support to meet customers' special needs.

Service Level

• To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
• Conduct monthly network performance review that basically covers the following:
• Previous meeting minutes.
• Present monthly network availability report.
• Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan.
• Recommend network enhancement initiatives.

Service Improvement

• Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.

Skills for Success:

• Diploma / Degree in Computer Science / Engineering or equivalent.
• 2-3 years in the Telecommunications industry in the Operational and/or Service Delivery field.
• Knowledge in Network Protocol and Networking WAN technologies(e.g.: Network Protocol: OSPF, BGP, etc).
  (e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
  
• ITIL v3 Foundations certification.
• CCNA and Lean Six Sigma is an added advantage.
• Experience in corporate teleommunications and networking are added advantage.
• Service management experience preferred.
• Experience in customer service environment.
• Have a passion for customer service and possess excellent customer handling skills.
• Possess commercial and business awareness.
• Possess interpersonal and communication skills in a multicultural environment.
• Good at planning and organization.
• Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills in English.
• Good in report writing and presentation skill.

Customer Experience

• To build service relationships with clients.
• Single point of contract (SPOC) on operations matters.
• Oversee day-to-day fault management for critical/esclated incidents (24x7 on escalation call).
• Take ownership in handling and managing fault outages.
• Provide regular updates and ensure timely fault resolution for critical/escalated incident.
• Investigate outages and prepare RFO with recommendation on corrective and improvement action plans.
• Overseeing the entire planned maintenance cycle for customer's critical services.
• Develop customized processes and support to meet customers' special needs.

Service Level

• To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
• Conduct monthly network performance review that basically covers the following:
• Previous meeting minutes.
• Present monthly network availability report.
• Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan.
• Recommend network enhancement initiatives.

Service Improvement

• Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.

Skills for Success:

• Diploma / Degree in Computer Science / Engineering or equivalent.
• 2-3 years in the Telecommunications industry in the Operational and/or Service Delivery field.
• Knowledge in Network Protocol and Networking WAN technologies(e.g.: Network Protocol: OSPF, BGP, etc).
  (e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
  
• ITIL v3 Foundations certification.
• CCNA and Lean Six Sigma is an added advantage.
• Experience in corporate teleommunications and networking are added advantage.
• Service management experience preferred.
• Experience in customer service environment.
• Have a passion for customer service and possess excellent customer handling skills.
• Possess commercial and business awareness.
• Possess interpersonal and communication skills in a multicultural environment.
• Good at planning and organization.
• Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills in English.
• Good in report writing and presentation skill.

RESPONSIBILITIES:

Set sales goals, compare performance to goals, and adjust goals as needed

Assess current team processes and procedures, identify opportunities for improvement, and implement them

Develop individual quotas and assign territories for team members

Provide detailed and accurate sales forecasts

Coach, mentor, and provide feedback to team members

Foster a competitive yet collaborative team environment

Assess individual performance through observation and measurement, and suggest corrective actions as needed

QUALIFICATIONS:

Strong oral and written communication skills

Proven ability to lead a team to meet quotas

Results-oriented with strong analytical skills

Excellent leadership skills and experienced in setting sales goals

1-2 years of experience in sales

Responsibilities

• Manage the delivery of IT services according to agreed SLAs, ensuring high levels of customer satisfaction.
• Collaborate with internal teams to develop, implement, and maintain IT service delivery processes and procedures.
• Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions as necessary.
• Act as the primary point of contact for clients/stakeholders regarding IT service delivery issues, escalations, and requests.
• Lead incident management efforts, coordinating with support teams to ensure timely resolution and communication with stakeholders.
• Develop and maintain strong relationships with clients/stakeholders, understanding their business needs and aligning IT services accordingly.
• Drive service improvement initiatives, proactively identifying opportunities to enhance service quality, efficiency, and effectiveness.
• Ensure compliance with regulatory requirements, industry standards, and best practices related to IT service delivery.
• Provide leadership and guidance to the IT service delivery team, fostering a culture of collaboration, accountability, and continuous improvement.
• Stay abreast of industry trends, emerging technologies, and best practices in IT service delivery, incorporating relevant advancements into organizational strategies and processes.
• Any other ad-hoc duties as assigned by supervisor.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in IT service delivery management, with a focus on maintaining SLAs and driving continuous improvement.
• Strong understanding of ITIL framework and related best practices.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients/stakeholders at all levels.
• Demonstrated leadership abilities, with a track record of successfully leading teams and driving results.
• Experience managing vendor relationships and third-party service providers.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues in a timely manner.
• Relevant certifications (e.g., ITIL, PMP) are highly desirable.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: andrechua@recruitexpress.com.sg

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Goulburn Valley Water (GVW) is seeking a passionate leader with a proven record of successfully integrating works management, execution, and assurance processes in an operational setting.  This newly created position will be an integral part of the Service Delivery Leadership team and collaborate with internal stakeholders to drive continuous improvement of processes to ensure field services are delivered effectively and inline with customer and stakeholder expectations. About your new role... As the Manager - Operational Support and Integration, you will have a primary a focus on enabling the Service Delivery portfolio through the provision of services including wastewater and reuse system management, work order system management, operational administration and performance monitoring and reporting. This position will utilise your strong engagement skills to build effective internal relationships to support the achievement of shared outcomes. As a leader you will influence and ensure successful implementation of change initiatives for the Service Delivery function and build capabilities across the…

Click here to view more detail / apply for Manager - Operational Support and Integration

Company culture    Be a part of an organisation that really promotes community engagement & collaboration throughout every service.    Add value to the continued development and success of your clinical team by promoting & encouraging high standards of clinical care.    As the Clinical Care Manager, you will be responsible for the day-to-day clinical management & success of this medium/large aged care facility in regional Victoria.       About the role    Your main responsibilities will include the delivery of high-quality person-centered care, ensuring effective clinical procedures are in place, clinical optimisation & adherence to accreditation & quality standards.    You will be expected to contribute to the achievement of clinical and performance benchmarks for this facility, whilst implementing and monitoring procedures and standards in line with aged care accreditation & standards.    Your positivity and motivation will play a key part in your management style, and you will be keen to ensure a…

Click here to view more detail / apply for Clinical Care Manager - Regional Victoria - Relocation Opportunity