The purpose of this position is to supervise Information Technology Specialists: assigns, directs and reviews of subordinates, and evaluate their work performance, approving and disapproving annual leave, sick leave or other absences from work, planning, scheduling, and coordinating work operations, solving problems related to the work supervised; determining equipment and supplies needed; explaining and gaining the support of subordinates for management policy and goals: and for dealing effectively with employees and representatives of personnel on employee suggestions, complaints, grievances and other matters. Administers the following Air Force Systems: Defense Lodging System (DLS), Qubica, Services Employee Time System (SETS), Aloha Air Force Club's Point-of-Sale System, Rectrac, Food Trak, Golf Club Prophet System, and FSSNET (QLNET/EISP). Ensure all equipment is PII compliant. Monitors ongoing operations of network systems to ensure hardware and software are functioning properly and that operational standards are met. Users established computer techniques to identify and promptly resolve network-related problems with the organization. Troubleshoots hardware, software, and Local Area Network (LAN) problems. Identifies and determines corrective action to be taken in case of individual job failures not covered by standard procedures. Resolves partial system failures (software or hardware related) by providing for revised applications of systems operating capabilities, which involves working through or around the problems with reduced capacity, and readjusting the system when full operating configuration is resolved. Participates with applications programmers and operations personnel to identify problems with applications, operation systems, or hardware that are difficult to pinpoint. Suggests methods for sequencing and software/hardware operation configuration to accept new requirements and resolve processing malfunctions. Adapts or develops new work procedures and instructions for applications by self and others. Also administers the process to consider user requests for additional computer hardware and software. Analyzes processes and/or problems relative to the design of selection of automated systems. Determines if the facility environment can provide for system requirements, and infrastructure is in place to support the system. Coordinates with other base agencies and contractors to ensure compliance standards are met. Maintains an extensive organizational inventory of computer hardware and software. Assists in the installation and testing of system releases and computer upgrades. Makes system improvement recommendations. Maintains established application programs and modifies program contents o provide for new data and output when such changes do not modify original programming logic and technique. Plans and implements security plans, procedures, and training to comply with Wing, Air Force and DoD standards. Accomplishes risk analyses accreditation, and certification packages. Provides customer training and assistance for new computer systems. Provides technical assistance to current and potential users of systems to minimize computer disruptions. Provides support training on DLS, Qubica, SETS, Aloha, Rectrac, Foodtrac, and QLNET. Meets all suspense in a timely manner. Required to travel IAW JTR to attend conferences, training sessions, and other related meeting. Performs all other duties as assigned.
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