Total 1 Manager audit assistant job vacancies in Customer Service category in Penang

Major Duties and Responsibilities

• Create and maintain an effective department organization chart, which is designed for flexibility and growth.
• Prepare, execute, monitor, and update at regular intervals the business plan for the department.
• Monitor and improve key departmental productivity indicators.
• Always instill and foster a climate of compliance to regulations.  This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better solutions as well as controlling costs.
• Ensure all customers standard operating procedures are documented, maintained, and kept up to date in the SOP database.
• Build and maintain strong relationships with Service Providers (trucking companies, and others)
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Know and understand your market to tailor solutions objectively and in relevance.
• Strengthen collaboration efforts with all Products for an ability to offer best-in-class end-to-end solutions to customers.
• White Glove, boots on the ground able to work as a team and lead Service Provider towards meeting customer requirements and expectations. 
• Actively develop business for department through active involvement in sales and retention process and close coordination with Sales & CRD departments.
• Ensure Customer reviews are completed with your regular customers.
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
• Respond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of service required by the customer.
• Take an active role in the transition of new business / updates to existing business.
• Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days.
• Ensure company credit procedures are followed and utilized effectively.
• Manage accounts payable to vendors (truckers etc.)
• Manage intercompany accounting discrepancies via AJAX report.
• Ensure any contracts, vendor, customer or other, are reviewed in accordance with company contract policies prior to being signed.