Total 293 information technology job vacancies in Customer Service category in The United States of America

We're looking for Job Coaches, In-Work Support Consultants and Employment Engagement Consultants to join our dedicated and passionate team in Perth

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for our next Recruitment Information Session where you will get the opportunity to connect with our Service Managers for an on-the-spot interview and to learn more about atWork Australia.

When: Monday 5th August at 12pm - 2pm

Where: 19/22 Chesterfield Rd, Mirrabooka WA 6061, Australia

Please let us know if you are interested in attending.

If you have any questions, don't hesitate to contact: careers@atworkaustralia.com.au

For more information on the role, please see the attached Job Description and Person Specification. This role is also open to secondments - please seek support from your line manager first if you would like to apply for this as a secondment opportunity. If you would like to know more about this position, an informal chat is encouraged; For further details / informal visits contact: Emma Kelly

We're looking for Job Coaches, In-Work Support Consultants, and Employment Engagement Consultants to join our dedicated and passionate team in Greater Western Sydney and Sydney East Metro.

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for one of our Recruitment Information Sessions where you will get the opportunity to connect with one of our Recruitment Partners and a Service Manager for an on-the-spot interview and learn more about atWork Australia.

Where: level 7/175 Church St, Parramatta NSW 2150, Australia
When; Friday, 2nd August at 12:00PM - 2pm.

Let us know if you are interested in attending by clicking APPLY

If you have any questions, don't hesitate to contact: kdhingra@atworkaustralia.com.au M: 0472 639 347

Reports to Practice Manager A principal member of staff, the role leads our largest staff sub-team, and represents us at the crucial interface between the community and our practice. The reception lead understands and shares the practice's purpose, vision and values, and applies those principles confidently to their work. They are an expert communicator, and act as a positive role model for their busy and pressurised sub-team. They have a strong community focus but they advocate for their sub-team and for the practice team as well as for patients. They recognise that all of the practice sub-teams work together towards the same purpose, and actively promote this "One Team" philosophy. The incumbent recognises quickly when pressure escalates on the shop floor and is able to calmly coordinate the reception sub-team's response to support their needs and the needs of the other shop floor staff. They continuously monitor activity and conditions in the waiting room, making sure that waiting patients are kept up to date, and intervening to pre-empt untoward developments. The reception lead is the day-to-day face of our practice and is vital to our function.

About Eins Technology is a leading technology services company, with major applications and relations with government entities providing services and solutions in consulting, digital services, technology and more.

Job Description:
Provide service and level 1 IT support to clients and customers.
To assist in project assignments.
Ensure good rapport amongst our clients.
Working hours 10am – 7pm Monday – Friday.

Requirements:
Minimum: ITE Certification, NITEC/HIGHER NITEC in IT related studies
Completed National Service if applicable.
Possesses Class 3 license (Advantage).
Keen and eager to learn.
Great Organization Skills and Good Team Player.
Knowledge of Computer Hardware & Software, Excellent Communication, Presentation & Negotiation Skills, Project Management Skills, and Excellent Problem-Solving Skills
On the job training will be provided.
Kindly send your resume to dominic@einstech.com or send your resume through WhatsApp at 8883 4463

Job Description:

· Ensure smooth running of daily service operation and resolve on-site operational issues and customer service level satisfaction

· Review and improve standard operating procedures for service and new equipment preparation

· Lead, manage and motivate a team of production workforce & highly productive workshops operations

· Work well with the Engineer, Mechanics on the follow up updates of service calls and job delivery

· Build good relationship with the team and management to meet

· Maintain and comply to safe working environment accordance to safety regulations and MOM work requirements

Job Requirements:

· Minimum 3-5 years of experience handling service operation coordination, preferably in heavy equipment related industry such as reach stacker, crawler crane, excavators, trucks and forklift will be an advantage

· Possess good understanding of business objectives in service operations

· Deliver high level of service & performance – including balancing the resources, priorities of service requests and customer satisfaction / returns

Only shortlisted candidates will be contacted. Do indicate notice period required and expected salary in the resume

As Customer Success, you will play a crucial role in driving our company's growth by identifying and securing new business opportunities. You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and providing tailored solutions that leverage our software and hardware capabilities.

Responsibilities

• Identify and pursue new sales opportunities through networking, cold calling, and market research.

• Develop and maintain relationships with existing clients to ensure ongoing satisfaction and repeat business.

• Conduct product demonstrations and presentations to prospective clients.

• Collaborate with the technical team to understand and communicate the features and benefits of our products and services.

• Understand project workflow and challenges in order to manage client expectations and communications.

• Prepare and deliver sales quotations, proposals and contracts.

• Achieve and exceed sales targets and KPIs.

• Stay up-to-date with industry trends and competitor activities.

• Provide feedback to the product development team based on client interactions and market demands.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.

• Proven experience in sales, preferably in the technology sector.

• Strong understanding of software development and hardware integration.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong negotiation and closing skills.

• Proficiency in CRM software and Microsoft Office Suite.

• Willingness to travel as needed.

• Competitive salary and commission structure.

• Comprehensive benefits package.

• Opportunities for professional growth and development.

• A dynamic and collaborative work environment.

Roles & Responsibilities

• Receiving installation, testing, commissioning, and service schedule instructions from the Project Supervisor/Manager.
• Preparing to attend installation and service jobs, which involves contacting customers and landlords to schedule installations and service requests, and organizing the necessary project equipment, spare parts, and safety gear.
• Diagnosing and isolating faults, communicating with customers about the cause of the issues, and outlining corrective actions.
• Resolve faults by replacing defective components, readjusting system settings, and reinforcing end-user training for proper equipment usage.
• Escalate unresolved project issues to the supervisor for further guidance and action.
• Coordinate and schedule site testing with the main contractor, subcontractors, and customers as required.
• Manage and account for company-issued assets, including tools, laptops, vehicles, intellectual property, and more.
• Report on any follow-ups regarding outstanding service jobs and submit weekly timesheets.
• Participate in all job-related training to stay informed about the solutions offered by the company.

Requirements:

• Skilled in interpreting blueprints and schematic drawings.
• Capable of climbing ladders and proficient in the operation of handheld power tools.
• Strong communication skills with a commitment to delivering exceptional customer service.

§ Possess a valid driver’s license and demonstrate the ability to operate fleet vehicles safely at all times.

Job Responsibilities

• To provide Desktop Infrastructural support and implementation of all technology/group initiated Projects within End User Services coverage.
• To respond to Desktop/Network/Video Conferencing incidents and service requests including IMAC (Installation, Move, Add and Change) in a timely and accurate manner.
• To manage and prioritize all incidents/requests and escalation so as to maintain a high level of support service standard.
• To manage assigned projects within scope, schedule and budget.
• To act as gatekeeper against any infringement of Technology Risk and Threats, as well as an advisor on Technology requests from stakeholders
• Deliver and operate business services that utilize appropriate infrastructure technology solutions such that they are fit for purpose, cost efficient and highly resilient, in collaboration with business and Technology stakeholders.
• To address/manage and improve end user customer’s expectations and experience in a demanding environment.

Job Requirement

• Possess good analytical/lateral thinking and desktop troubleshooting skills, good interpersonal/communication skills and customer service oriented.
• Have high degree of ownership and responsibility in managing day-to-day processes/change and possess leadership quality.
• Ability to perform project management tasks either as an individual or in a team.
• Ensures the completion and full sign off of Service Acceptance Non-Functional Requirement controls for new or changes to Technology services, as well as ensuring compliance to the relevant Risk Controls and Standards.
• Ensure Service Quality Targets are met for offered client services.
• Support peers across IT to deliver functional and department goals in line with IT strategy, priorities and budgets.
• Must be innovative and have the initiative to perform assigned tasks.
• Willingness to commute within the country in carrying out daily BAU activities, and to station at different office locations as and when required.
• Ability to work with minimum supervision and perform shift/weekend/overtime works when necessary.
• Relevant qualification in the field of Information technology or with IT Desktop support related experience will be ideal.
• Proficient in the use of various Microsoft Office suites of applications
• An inclination for systems related work is preferred.

Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaints at 1st level. Advise and guide customers with solutions. If the problem cannot be resolved over the phone or email, schedule a technician and fix a service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement focusing on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with warranty-related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase requests and tracking of spare parts purchases.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum ITE/Diploma in the Business field
• At least 1 year of experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge of customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Good communication and problem-solving skills, with good organization ability
• Must be able to multitask in a fast-moving environment.

The Centre for Digital Enablement (CoDE) drives initiatives within SIT. It works with various stakeholders, both internal and external, in upskilling digital literacy across the organization through literacy programmes and digital innovation projects in relation to the Digital Learning Spaces (DLS).

The Assistant Manager will be part of the curriculum team responsible for the development and delivery of digital literacy programmes to students and academic staff as part of the institutional drive towards digitalization. He/ She may also participate in and manage student projects which includes mentoring and facilitating student learning during the project.

Key Responsibilities

E‐Learning Development

• Design and develop e‐learning content aimed at effective knowledge transfer and retention.
• Manage project requirements, stakeholders, and supervise student developers and/or manage vendors to ensure the timely delivery of content and resources.
• Administer the e‐learning assets and assist on the setting up of course sites in the Learning Management System (LMS).

Collateral Design & Publicity

• Design and create collaterals or materials for CoDE’s programmes and initiatives.
• Design and create compelling publicity materials, including eDMs, to promote CoDE’s events and initiatives.
• Design and create CoDE’s newsletter and administer CoDE’s SharePoint site to keep stakeholders informed and engaged.

Events Coordination

• Plan and manage various events hosted by CoDE, such as talks, workshops, and hackathons.
• Coordinate logistics, including venue booking, speaker arrangements, attendee registration, post‐event reporting, etc.

Job Requirements

• A diploma or degree in learning/instructional design, multimedia design, educational technology, or a related field.
• Preferably 2 or more years of relevant working experience in learning/instructional design, multimedia design in an education setting, or similar.
• Proven experience in designing and developing e‐learning content, preferably in a corporate training or educational setting, and managing e‐learning projects from conception to completion, including stakeholder engagement and project coordination.
• Proficient in e‐learning authoring software, such as Articulate Storyline360, iSpring, or similar.
• Proficient in multimedia production software such as Adobe Creative Suite (e.g., Photoshop, Illustrator, Premiere Pro) for creating engaging visual and interactive content.
• Familiar with learning management systems (LMS) and experience administering elearning assets on such platforms. Familiarity with Brightspace (D2L) Learning Management system will be an added advantage.
• Good interpersonal skills and ability to work independently, as well as within a team.
• Ability to manage multiple projects and meet deadlines, while maintaining quality standards.
• Inquisitive, organised, and meticulous, with the ability to navigate quickly through an evolving environment.

The successful candidate will be offered an 11-months contract.

Working hours: 8.30am – 6pm (Mon - Fri)

Location: Raffles Place

Job Description
•  Provide front desk duties to clients at the Concierge and main reception by greeting, welcoming, and directing clients to assigned meeting rooms
•  Maintain a welcoming, professional reception area which reflects the company’s image
•  Provide front desk service to clients and internal staff
•  Managing and maximising the meeting room resource in booking system
•  Assist external/internal clients and walk-in with general enquiries
•  Maintain conference rooms booking and coordinate reservations via Converge platform
•  Operate switchboard and direct phone calls to appropriate staff
•  Assist with taking and serving beverage orders
•  Perform additional tasks as needed by local office, for example
o  Coordinate security procedures, including issuing security badges to new hires and visiting colleagues from other countries
o  Assist with urgent printing request walk-in at the counter
o  Monitor executive toilets behind reception counter and coordinate with janitors to ensure the cleanliness
o  Liaise with building management for ad hoc office maintenance requests
o  Coordinate name card printing requests with external printer
o  Provide backup support to mailroom during their break (eg. receive/send deliveries at reception counter)
o  Other simple administrative tasks as assigned by manager

Contact me @ 9616 0829

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / Structure installation, Service & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to recruit@winsys.com.sg

Regret to inform only shortlisted candidates will be notified

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / ervice & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to recruit@winsys.com.sg

Regret to inform only shortlisted candidates will be notified

Job Descriptions:

* Perform System deployment, implementation, testing and documentation, maintenance and optimization of Software Application.

* Develop technical specifications, design, coding, data security, implementation, integration, documentation and user guide for computer, server and cloud computing

* Provide technical support in daily operational administration and field support.

* Perform in-house proof of concept, research and testing

* Perform Systems Development Life Cycle (SDLC) methodology.

* Perform Support & Engineering services

* Install, configure, troubleshoot and administration of cybersecurity / system infrastructure/ networking / Windows servers / Disk storage / Cloud Management.

* Perform backup, disk space housekeeping, and creation/deletion of user accounts.

* Provide direct support to other employee on IT Related matter

Job Requirements:

* Diploma or Degree in Computer Science, IT or Computer Engineering

* 1-2 Years of similar working experience, Fresh graduate are welcome

* Experience in system integration work.

* Experience in database such as Oracle, MS SQL Server, Informix, NoSQL time-series databases

* Programming experience in .Net, VB and C/C++.

* Experience in implementing Cloud computing, ASP.NET, Web Service and desktop applications

* Developed websites with PHP, HTML, Ajax, JSON and jQuery is a plus

* Skilled in enterprise technical architecture

* Well versed in Cloud Management, Server Management such as MS Windows, Red Hat Enterprise Linux

* Virtualization platforms such as VMware ESX and Microsoft Hyper-V

* Operating System Clustering such as Windows, Red Hat, Hardware load balancing

* Server skillsets in Ms SQL, IIS, Group policy, Active directory, Backup & Recovery, Monitoring,

* Networking skills, LAN, Wifi, Cyber Security, DHCP, DNS, etc

* Security hardening of Windows and Redhat Servers is an advantage

* Disk and tape storage technologies

* Possess good verbal/written communication and interpersonal skills

* To stay abreast of new product and technologies in IT infrastructure data management solution.

* Quick learner in languages, pragmatic in solution delivery

Interested applicant please send resume with expected remuneration to recruit@winsys.com.sg

We regret that only shortlisted candidates will be notified