Risk and Governance To provide essential administrative support for the risk and governance process in relation to arranging meet.....
Risk and Governance To provide essential administrative support for the risk and governance process in relation to arranging meetings, agendas, recording minutes and action plan creation and development. Review all STAE adverse incidents submitted via the incident reporting system ensuring either they are graded according to severity and then closed or preliminary investigations initiated. Maintaining an accurate filing, archiving system of all investigation paperwork, and supporting information. Liaising with relevant clinicians and managers for progress against action plans following incident panel meetings, updating and monitoring and reporting systems. Facilitate the weekly incident review meeting (IRM), ensuring the availability of clinical notes and any other relevant documentation prior to the meeting. Ensure a detailed action tracker of the cases presented at IRM is kept and any resulting follow-up actions are undertaken and appropriately recorded. Co-ordinate adverse incident investigation upon notification by the service lead. Meet with staff involved or request statements as appropriate to ensure a thorough investigation process is completed and records are maintained within the incident reporting system. For adverse incidents with moderate harm or above in addition to the above arrange a rapid response meeting with all key staff members involved to agree a lead investigator and information required for the investigation. Ensure all required clinical information is available to the designated lead investigator. Assist with providing information as requested to clinical teams. Assist when requested with a root cause analysis ensuring all templates are available to enable a robust investigation to be completed which informs appropriate recommendations and actions. Support managers and clinical staff in investigations and monitor progress against action plans. Support the Care Group triumvirate and the Clinical Governance Leads in ensuring governance across the care group is robust, effective and appropriately monitored. To liaise with the audit leads regarding work streams and action plans. Format, edit, proof reading and ensure all guidance is reflective of the house style before publication to the Clinical Guidelines System. Ensure that new initiatives and governance performance trends are communicated fully throughout the division. To support the team with the management of projects, taking appropriate action and gathering information as required. Participate in the organisation of training and induction sessions where required. Communication and relationships To maintain a high level of professional conduct when dealing with service users, Trust staff, patients, relatives and members of the public. Build and maintain good relationships with clinical and non-clinical staff across the Trust. To liaise directly with administrative and clinical staff, as appropriate, in regards to resolving concerns / responding to enquiries. Ensure all communication which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focussing on improvement and ways to move forward. Communicate complex, distressing and sensitive information in an appropriate manner in writing, in person and by telephone. Sensitively manage expectations of service users to help achieve successful resolution of concerns. Be able to communicate effectively in highly emotive situations. To be an active listener with the ability to communicate on complex maters, issues, concerns and to be fair and consistent. Ensure and demonstrate effective written communication. Establish robust working relationships with the Patient Safety Team and work closely with these areas to ensure that all Serous Incidents are investigated thoroughly and within the Trust timeframes. Establish regular meetings with Patient Safety Team to discuss and review any outstanding areas of concern and agree actions where appropriate. Develop a good understanding of the functions and service provided by the STAE Care Group of Directorates. Have an understanding of the wider functions and services provided by an acute Trust Have an understanding of the Care Quality Commissions regulations and outcomes. Have a demonstrable working knowledge of the Trusts computer systems to ensure that data is captured appropriately and analysed effectively for monthly reporting. To have an understanding and ability to work with inPhase in relation to Incidents, Claims, Quality Alerts and Risk.
