Total 364 compliance manager job vacancies in Customer Service category in The United States of America

Reception Manager - Nights

Contract Type - Permanent
39 hours per week

Employment Type - Full Time

Thistle Park Lane_previously known as Great Cumberland Place situated in an outstanding central London location on the crossroads between Oxford Street, Park Lane and Hyde Park. The perfect spot to stay for a business trip or simply just experiencing London for leisure.

The Role

Our Reception Managers are key players in our reception teams. This role is ideal for those in management roles within a similar 4 or 5-star hotel environment, or for those currently in supervisory roles who are looking to take a step up to a management role. You will show excellent leadership skills and a track record of delivering results through your people. You will be responsible for delivering a seamless experience at the reception desk for every guest, as well and dealing with any queries that may arise, related to your department or not. Passion for guest service is essential as is a real interest in enhancing the performance of your team, as you will be responsible for recruiting, training and developing your people. The role also has a sales element, so you should be confident driving sales at the desk and through your team.

What we look for

* Creative and inspiring leadership

* Attention to the smallest details

* A passion for guest service

* Excellent communication

* Analytical skills Knowledge of Opera would be advantageous

What's in it for you?

* Great development opportunities

* Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group

* Interest free season ticket loans (conditions apply)

* Access to a 24/7 Employee Assistance Program

* Pension and Healthcare Schemes

* Wagestream - get access to earned salary before payday

* Paid volunteering days

* Generous recommend a friend scheme

* Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)

* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

* Great Recognition program

* ...and many more!

Job Description

A dynamic and enthusiastic Mental Health Officer is required to join Aberdeenshire Council’s Care Management Mental Health Officer Services. Your main function within this post is to undertake to a high standard, all aspects of Mental Health Officer duties across the Adults with Incapacity Act including sufficiently authorised Discharge from Hospital; 2003 Act civil investigations, detentions, applications and reviews; mentally disordered offenders work; and Adult Protection duties.
This involves multi-disciplinary assessment and integrated care planning with the securing of appropriate resources to enable the care and treatment necessary for people’s recovery. You will ensure Aberdeenshire Council fulfils our statutory obligations in-line with relevant policies and procedures. You will be working alongside people of all ages experiencing a range of mental disorders, their families and carers, whilst assisting to identify unmet need and participating in service improvement.
Applications are invited from qualified Social Workers (BA, DipSW, CQSW or CSS) who must be registered with the SSSC and hold the MHO Award whilst continuing to fulfil MHO registration requirements.
Applicants will have experience in all aspects of Mental Health Officer duties across the Mental Health (Care & Treatment) (Scotland) Act 2003, Mentally Disordered Offenders legislation and the Adults with Incapacity (Scotland) Act 2000.
You will be based in Peterhead or another negotiable location with a need to serve the whole of Aberdeenshire. The ability to travel within and outwith Aberdeenshire is essential which will be supported through access to the Club Car Vehicle Scheme.
Placement within the Senior Practitioner grade provides the opportunity to support other MHOs with practice development through mentoring and practice assessing. Support for Continuous Professional Development and MHO Registration is provided in the form of 8 weekly supervision, group supervision, quarterly MHO Forums and a minimum of two days training per year.
The range of duties requires good oral and written communication skills, the ability to positively manage risk, commitment to integrated working and to working in partnership with people accessing our service and their Carers.
This a fixed term position for a period not exceeding 30 September 2024.
Requirements.
This post is regulated work with Children and/or Protected Adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. A confirmed offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

Requirements

It is a material condition of employment for this post that the employee holds a current full driving licence and has a car available, whenever required, in order to undertake the full range of duties of the post. As such, the post is designated as an authorised car user and will be entitled to receive mileage payments.
This post has a minimum requirement of two references, one of these must be your current or most recent employer.
This post is fixed term until 30/09/2024
Informal enquiries to Greg Muldoon - 07824 473938

A Privacy Notice giving you information on the data we hold on you, what we do with that data, who we share your data with and your rights under GDPR is available here. Alternatively we can send a copy if you ask us to by emailing askhr@aberdeenshire.gov.uk.

Proud member of the Disability Confident employer scheme

About the role You will be responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region. Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people. You will coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management. Supporting the Regional Director in monitoring all aspects of service in the homes, you will be responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team. You will work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen.

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Ambius division of Rentokil Initial has a great opportunity for a Local Service Manager to join the team. You will use your collaborative and engaging leadership style to take on the responsibility to coach, mentor and lead a team of service people to consistently deliver a high quality of service to our customers and encourage growth in our sales.

About Ambius

At Ambius, interior landscaping means more than just plants. We strive to be the premier creator of ambience for businesses which enriches the work experience and delivers a productive environment enabling people to thrive.

Our Ambius team are the people responsible for the lovely plant decor in hotel lobbies, the clusters of plant designs in shopping centres, the green walls and floral displays you see in many restaurants and office receptions. In summary we are responsible for providing any sized organisation with interior/exterior landscaping which engages clients and their staff through the health benefits of plants!

This is a highly customer-focused role and is ideally suited for someone with the desire and motivation to succeed and move up into more Senior roles within the Rentokil Initial business in the future.

Responsibilities in this role include:

• Coach, mentor and train the Service Team to achieve targets.
• Monitor and review service productivity rates, seek improvement and continually improve productivity, year on year.
• Implement the regional annual operational plan
• Conduct regular quality audits of specified client base and premises.
• Ensure Company service practices are met and identify opportunities to improve service standards.
• Ensure service efficiency is optimised through tools and technology available.
• Ensure the team’s company vehicles are maintained in a safe, reliable and clean condition.
• Proactively resolve customers’ issues.
• Develop and maintain long term customer relationships.

Requirements :

It will be expected that the successful candidate will have:

• Previous experience in a similar services role
• Experience within a management role with a services or operations background prefred but not essential.
• Experienced in implementing Worksite safety initiatives, dispute resolution and regular reporting to higher management
• High level communications and commercial experience
• The drive to lead by example to set a high standard of customer service

The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background and police checks.

If this sounds like the opportunity you’ve been looking for to take your career to the next level, click the Apply button now to submit your resume.

Customer Experience Manager
Apply now
Job no.: 494507
Work type: Full Time Permanent

Leadership of the Australian based Customer Service and Marketing Team to deliver exceptional customer engagement and positive experiences to both internal and external customers.


Summary:

Opportunity to join a great team environment
Full Time Permanent Position
Join an ASX listed company

About Us:
EBOS Healthcare is a subsidiary of the EBOS Group. With almost 5,000 employees in 109 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.
EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.
The Opportunity:
The Customer Experience Manager

... Click here to view more detail / apply for Customer Experience Manager

Your career progression as a Deputy Manager could be right around the corner at Droitwich Mews Care Home in Droitwich Spa. The home is looking for an experienced leader like you to support the Home Manager in our home that provides residential/nursing, respite and dementia care to our residents.

Providing person-centred care, delivering excellent quality outcomes and supporting our residents and our teams is very important to us and we are looking for someone to join our team, who can really shine and make a difference to the lives of others by demonstrating , warmth and leadership.

You will monitor the wellbeing of each resident, ensuring all staff are supported and always promoting independence and well-being by ensuring that residents’ personal, psychological, and social care needs are met.

Your team will be extremely important too, looking to provide inspirational leadership and daily management. You will undertake staff supervisions and support of team members’ development, always looking to demonstrate our values of being Proud, Supportive and Caring.

Great Team Players Need Great Rewards

• £32,000 per year
• Hastee Pay - providing you with the opportunity to receive your earned pay immediately to increase your choice and financial wellbeing
• We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• Holiday pay and holiday-type benefits through employee discount scheme
• Pension
• A career development pathway and support with qualifications
• A comprehensive and supportive induction programme to ensure confidence and competence
• Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out
• Staff well-being programme
• Refer a Friend payments
• Free DBS, free uniform.

To join us a Deputy Manager, it is essential that you have 5 years’ experience in leadership and management and a minimum of 2 years’ experience in a management position within the care sector. You will have sound knowledge of the Care Standards Act 2000, Key Lines of Enquiry, Safeguarding and the MCA. You will have the super-human characteristics of being efficient whilst always putting people first, showing kindness and still have energy to love life and make it meaningful for yourself and those in your care.

You love working as part of a team and being supportive to your colleagues as well as your residents and their families. Most importantly, you’ll feel proud to work in the care sector. We are so proud of our teams, and we will help you feel proud of the work you do too by sharing successes and welcoming you into our #OneFamily.

We will support you through your career in care through personal development by reflective practice, self-directed learning and competency development.

Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.

Our structure at Avery Healthcare is unique to other care settings. There is no big hierarchy or difficulties in speaking to management. You will find the Avery business leaders in the homes at the forefront of care, and fully accessible at all times. We truly are proud of who we are, and we act as #OneFamily. If you’d like a career in care and would like to be an important part of our #OneFamily, apply today.

This Post will Require

Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.

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Main Duties and Responsibilities To deputise for the Mortuary and Bereavement Service Manager Organisation and participate in routine and specialised post mortem provision ensuring HTA and UKAS compliance at all times. Organisation and participation in all other aspects of mortuary and bereavement services ensuring the effective, professional, cost effective service. Overseeing the day to day running of the mortuary and bereavement office. To manage the bereavement supervisor and ensure the smooth running of the service in accordance with KCH guidelines and recommendations. Liaison with external agencies including the Coroners office, Police, GPs, Treasury Solicitors, councils and financial institutions. Ensure efficient and professional liaison with clinical, nursing and clerical staff and all other Trust staff To work with the Service Manager in ensuring that all SOPs, risk assessments and audits are undertaken and updated as in line with departmental, Trust and HTA policies. Management and Leadership The post holder will support the service manager in ensuring that the mortuary and bereavement service delivers a quality and responsive service to Kings NHS Foundation Trust and associated stakeholders and partners. Staff Management Responsible in conjunction with the service manager for senior APTs, APT, trainees and bereavement staff within the mortuary and bereavement services. Set objectives and review performance of staff, identifying individual training and development needs and promote continued personal and professional development. Assist the service manager to manage sickness, disciplinary and performance issues in line with Trust policies. Ensure compliance with all relevant Trust policies and standing financial instructions. Ensure effective workplace planning, anticipate staff shortages and take action to minimise the impact of these on service delivery. Please see Job Description & Person Specification for full details.

Position: Customer Service Manager
Location: London
Salary: £60k per annum + package

We have a fantastic opportunity for a Regional Customer Service Manager, within our Planned Maintenance Division. You will be covering various contracts across London and being responsible for overseeing and delivering a five star customer service experience to tenants and clients on our contracts.

Key Accountabilities will include:

• Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.
• Implement and manage a robust customer feedback system to ensure continuous service improvement, and contribute to improvement in customer feedback methodology.
• To develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services.
• Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers.
• Liaising with all service areas to act as an intermediary for customers as and when required.
• To accept and case manage on behalf of our Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive. To implement and manage service standards for delivery.
• To provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner.
• To ensure established policies and procedures are adhered to.
• To ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.

We are looking for an experienced and professional Regional Customer Service Manager with knowledge of Maintenance practices, standards and processes along with the ability to analyse technical and commercial aspects of maintenance tasks and apply solutions in terms of time, cost, quality and best use of available resources.

To be successful in this role you will be an excellent communicator with the ability to influence key stakeholders and manage expectations of customers and site teams - Customer Service Management and Social Housing experience is essential.

Work for us

We are one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.

Please apply today with your CV or call Leah Seber at Build Recruitment

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Responsibilities

• Overseeing and managing the team’s day-to-day operations
• Review and streamline work processes for greater effectiveness and efficiency
• Provide guidance and direction in the management, planning, organising, coordinating and operational processes of the department.
• Develop, mentor and guide staff with good leadership and ensuring succession planning
• Ensure proper implementation of company’s system, policies and procedures
• Ad hoc duties as assigned by the senior management

Qualifications & Work Experience

• Working Experience in the Automotive Industry would be advantageous
• Diploma in any Mechanical or Engineering disciplines, Business Administration or relevant subjects with a minimum of 3 years’ experience in service operations and technical analysis.

Skills

• Proficient with Microsoft Office (i.e. Word, Excel, etc)
• Customer Service-oriented

SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world. 

Responsibilities

• Work cross-functionally with Sales, Marketing and Customer Success to identify customers who are willing to share their story to help other businesses like them
• Lead process to produce high quality customer story content, including case studies, press releases, and customer video content
• Collaborate with Product teams, Customer Success teams, and customers to gather information for creating compelling and interactive case studies that align with Marketing and Business goals
• You will support the creation and distribution of Marketing assets including customer case studies, story slides for Sales, webinars, video testimonial, social media content, press releases, and more
• Prepare questions for customer interviews, conduct interviews, and work with Marketing and Product teams to create written and video testimonials that showcase the value and benefits of SHIELD products and services for use by Marketing and Sales teams
• Develop creative, new ways to tell customer stories that turn customer stories into emotional and inspiring brand awareness content

• 5+ year of proven experience in customer marketing, customer advocacy, or a related role
• The ideal candidate will be a flexible, cross-functional team player with a passion for storytelling, customer success, and innovation
• Significant experience in B2B technology marketing with a keen understanding of the Internet ecosystem and technical audiences
• Experience writing customer case studies and producing customer videos that showcase customer success
• Strong written and verbal communication skills
• Exceptional project management and organizational skills
• Strong interpersonal skills for building and maintaining relationships with customers and cross-functional teams
• Creative thinking and problem-solving abilities
• You are excited to find and tell stories to drive benefits for both customers and SHIELD

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Posted: 19/04/2024

Closing Date: 21/05/2024

Job Type: Permanent - Full Time

Location: Marleston, SA

Job Category: Engineering


About Compnow:
Compnow are a national privately owned technology company. Were committed to being more than just an IT provider. Were a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and were here to make that happen. Whether you need a simple software update, a complex network architecture restructure, or an ongoing procurement partner we have the expertise, experience, and passion to deliver the best IT solutions for you.

Job Description

Why Compnow?
Every Voice Counts When you join our team, your skills and ideas will be welcomed.
Be Remarkable Your contribution is key to our success. You dont stop

... Click here to view more detail / apply for Service Delivery Manager

Job Description

Closing Date: 27 May 2024
Contract Type: Permanent
Salary: £81,618
Hours: 35 hours

We are looking for an experienced leader, with a deep knowledge of education in Scotland. The post holder will be able to build positive relationships quickly, work collaboratively and thrive in a complex and often pressured leadership role.

As Service Manager for Schools you will work with a Service Manager for Inclusion and Early Years and another for Business Improvement. As an education service in Stirling Council we are forward thinking, and are focused on equity and working to ensure that we get it right for all children and young people. We aim to work more closely with other Council teams, partners and community members to achieve our aspirational goals for children and families across Stirling.

If you would like to discuss the post, please contact Bryony Monaghan - monaghanb60s@stirling.gov.uk

Requirements

The successful candidate will be required to be a member of the Protecting Vulnerable Groups Scheme (PVG) for Children. If your application is progressed after the interview, you will be invited to complete the form and have your details verified. It is Stirling Council’s policy to ask that you pay for this.

If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.

Service_Manager-Schools_QIM_01032023.pdf

Teachers Additional Information.pdf

Stirling Info March 2024 (2).pdf

To apply for this position, click on the link below:

https://fa-etrw-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/100062/?utm_medium=jobshare

Proud member of the Disability Confident employer scheme

Your career progression as a Deputy Manager could be right around the corner at Hempstalls Hall Care Home in Newcastle-under-Lyme . The home is looking for an experienced leader like you to support the Home Manager in our home that provides residential/nursing, respite and dementia care to our residents.

Providing person-centred care, delivering excellent quality outcomes and supporting our residents and our teams is very important to us and we are looking for someone to join our team, who can really shine and make a difference to the lives of others by demonstrating , warmth and leadership.

You will monitor the wellbeing of each resident, ensuring all staff are supported and always promoting independence and well-being by ensuring that residents’ personal, psychological, and social care needs are met.

Your team will be extremely important too, looking to provide inspirational leadership and daily management. You will undertake staff supervisions and support of team members’ development, always looking to demonstrate our values of being Proud, Supportive and Caring.

Great Team Players Need Great Rewards

• £15.08 per hour
• Hastee Pay - providing you with the opportunity to receive your earned pay immediately to increase your choice and financial wellbeing
• We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• Holiday pay and holiday-type benefits through employee discount scheme
• Pension
• A career development pathway and support with qualifications
• A comprehensive and supportive induction programme to ensure confidence and competence
• Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out
• Staff well-being programme
• Refer a Friend payments
• Free DBS, free uniform.

To join us a Deputy Manager, it is essential that you have 5 years’ experience in leadership and management and a minimum of 2 years’ experience in a management position within the care sector. You will have sound knowledge of the Care Standards Act 2000, Key Lines of Enquiry, Safeguarding and the MCA. You will have the super-human characteristics of being efficient whilst always putting people first, showing kindness and still have energy to love life and make it meaningful for yourself and those in your care.

You love working as part of a team and being supportive to your colleagues as well as your residents and their families. Most importantly, you’ll feel proud to work in the care sector. We are so proud of our teams, and we will help you feel proud of the work you do too by sharing successes and welcoming you into our #OneFamily.

We will support you through your career in care through personal development by reflective practice, self-directed learning and competency development.

Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.

Our structure at Avery Healthcare is unique to other care settings. There is no big hierarchy or difficulties in speaking to management. You will find the Avery business leaders in the homes at the forefront of care, and fully accessible at all times. We truly are proud of who we are, and we act as #OneFamily. If you’d like a career in care and would like to be an important part of our #OneFamily, apply today.

This Post will Require

Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.

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