Title: Customer Care Specialist

Company: Britishpedia Media Group Sdn. Bhd.

Employment Type: Full-time

Basic Salary: RM 2300 - RM 2800

Location: Kuala Lumpur

About the Company:

At Britishpedia Media Group (BPH), we're more than just a publishing house – we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across Europe. Now expanding into Malaysia and Singapore, with plans for further growth in Asia, we offer a dynamic work environment with ample opportunities for career advancement.

Join Our Team as a Customer Care Specialist:

Embark on an exciting journey to connect with successful personalities. As a Customer Care Specialist, you'll play a crucial role in prioritizing customer satisfaction. Actively listen to their needs, resolve issues promptly, and build strong relationships. If you're a team player with excellent relationship skills, you have the spirit to join us.

Responsibilities:

- Respond promptly to customer inquiries via various communication channels.

- Follow up on inquiries and provide outstanding service through phone, email, and chat.

- Send reminders for payment follow-ups and ensure timely resolution.

- Review biographies completed by editors before client submission.

- Attend to government/authorities' requests and director/GM inquiries.

- Perform other administrative duties as assigned.

Requirements:

1. SPM/O-Level, Diploma, or Degree in any field.

2. 1-2 years of relevant work experience.

3. Proficiency and fluency in English and BM. Fluency in Indonesian language will be added advantage

4. Excellent verbal communication skills.

5. Clear and confident phone manner.

6. Customer-centric mindset.

7. Willingness to embrace challenges and take responsibility.

8. Positive attitude, adaptability, and problem-solving skills.

Join our team and be part of an inspiring journey at Britishpedia Media Group. Apply now! You can also email your resume to paul.loh@britishpediamedia.com or contact Mr.Paul @ 012 - 678 8542

Benefits:

- Career advancement opportunities.

- Positive work environment.

- Proper guidance and training provided.

Job description

Service Customer:

· Interact with customers in a professional and courteous manner to understand their requirements.

· Address customer inquiries and concerns promptly and effectively.

· Ensure customer satisfaction by providing high-quality service and support.

Analyze Customer Profile:

· Conduct thorough analysis of customer profiles, including their needs, objectives, and challenges.

· Utilize various tools and methodologies to gather relevant data and insights.

· Identify key areas for improvement or opportunities for optimization.

Provide Solutions and Advice:

· Develop customized solutions and recommendations based on the analysis of customer profiles.

· Communicate findings and proposed strategies clearly and persuasively to customers.

· Collaborate with internal teams to implement solutions and support customers throughout the process.

Maintain Documentation:

· Document all interactions, analysis, and recommendations accurately and comprehensively.

· Keep records of customer profiles, preferences, and historical data for future reference.

· Ensure confidentiality and security of customer information at all times.

Perks & Benefits

• Health insurance
• Opportunities for promotion
• Professional development
• Work from home

Supplemental pay types:

• Commission pay
• Performance bonus
• Retention bonus
• Signing bonus

Overview:

We are currently seeking an experienced Service Engineer/Technician to join our team. As a Service Engineer/Technician, you will be responsible for providing technical support and service to our customers. This includes preparing service and technical reports in writing, lodging technical breakdown reports to the Technical Support portal, and attending to premises for Endoscopy, including installation, breakdown/troubleshooting, and service at the customer's site.

Key Responsibilities:

• Prepare service and technical report in writing
• Lodge technical breakdown report to Technical Support portal, follow-up, and close the case upon completion
• Attend to premise for Endoscopy, including installation, breakdown/troubleshooting & service at customer’s inclusive of systems applications, operating system support, applications support, software support, technical support, and troubleshooting.
• Communicate daily with customers to ensure resolution and proper follow‐up leading to acceptable customer satisfaction levels.

Requirements:

• Minimum Diploma or Degree in Biomedical, Electrical/Electronic Engineering or equivalent.
• Able to provide technical solutions to customers in a timely manner
• Able to travel extensively throughout the whole of Malaysia
• Must have own car as transport
• Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule
• Willing to travel periodically to support business needs.
• Good command of English and Bahasa Malaysia
• Able to communicate efficiently with customers

Perks & Benefits

• Above standard EPF Employer Contribution
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (LRT Taman Jaya)
• Medical & Insurance coverage
• Open culture
• Personal development opportunities
• Dental insurance
• Fitness membership

1 Responsibilities

To attend to customers' complaints /feedback and to ensure the complaints are resolved
professionally in compliance with company service standard.
To follow up on defect rectification progress and work closely with Technical Team for dispute
resolution.
To submit critical defects progress report in a timely manner to Technical Team for investigation
and rectification.
To propose an appropriate solution and provide them regular feedback for their continuous
product quality improvement.
To ensure compliance to regulatory and internal SOP.
To perform other ad-hoc duties as assigned by the superior.
Perform any other ad-hoc tasks as maybe assigned by the superior or Company.

2 Qualifications/Requirements

Candidate must possess at least SPM or equivalent
At least 1 year (s) of experience in customer service preferable in property development
industry.
Able to speak in Malay/English, Mandarin will be an added advantage.
Computer literate and knowledge in Microsoft Office. (Word and Excel)
High proficiency in written and verbal communication skills.
Knowledge of building defect and able to work under pressure
Able to work on weekends and public holidays.
Possess own transport and willing to travel.
Strong communication and interpersonal skill with positive attitude.

Perks & Benefits

• Commission and bonus
• Medical insurance

Title: Customer Care Specialist

Company: Britishpedia Media Group Sdn. Bhd.

Employment Type: Full-time

Basic Salary: RM 2300 - RM 2800

Location: Kuala Lumpur

About the Company:

At Britishpedia Media Group (BPH), we're more than just a publishing house – we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across Europe. Now expanding into Malaysia and Singapore, with plans for further growth in Asia, we offer a dynamic work environment with ample opportunities for career advancement.

Join Our Team as a Customer Care Specialist:

Embark on an exciting journey to connect with successful personalities. As a Customer Care Specialist, you'll play a crucial role in prioritizing customer satisfaction. Actively listen to their needs, resolve issues promptly, and build strong relationships. If you're a team player with excellent relationship skills, you have the spirit to join us.

Responsibilities:

- Respond promptly to customer inquiries via various communication channels.

- Follow up on inquiries and provide outstanding service through phone, email, and chat.

- Send reminders for payment follow-ups and ensure timely resolution.

- Review biographies completed by editors before client submission.

- Attend to government/authorities' requests and director/GM inquiries.

- Perform other administrative duties as assigned.

Requirements:

1. SPM/O-Level, Diploma, or Degree in any field.

2. 1-2 years of relevant work experience.

3. Proficiency and fluency in English and BM. Fluency in Indonesian language will be added advantage

4. Excellent verbal communication skills.

5. Clear and confident phone manner.

6. Customer-centric mindset.

7. Willingness to embrace challenges and take responsibility.

8. Positive attitude, adaptability, and problem-solving skills.

Join our team and be part of an inspiring journey at Britishpedia Media Group. Apply now! You can also email your resume to paul.loh@britishpediamedia.com or contact Mr.Paul @ 012 - 678 8542

Benefits:

- Career advancement opportunities.

- Positive work environment.

- Proper guidance and training provided.

Responsibilities:

• Main duties and responsibilities are attending our Japanese members to the hospital as a Interpreter for doctor consultation.
•  Providing medical support to Japanese members including handle hospital’s
  procedures, insurance claiming etc.
•  Providing traffic police reporting support, as interpreter for customers car accident or car breakdown cases.
•  Handling document and data entry into computer system in Japanese & English.
•  Provide general administrative and operational support for assigned task.
• Answering phone calls, handling email correspondence & ad-hoc duties.
•  This duties need to 24 hour standby shift, providing support during non-working hour and Weekend or public holiday by rotational

Requirements:

•  Strong Japanese language skill is a must. Prefer JLPT N2 & above.
•  Fluent in Japanese, good in English and Malay.
•  Candidate must possess at least a Diploma, Advance/ Higher/ Graduate Diploma,
  Bachelor’s Degree, Post Graduate Diploma, Professional Degree, in any field.
• Willing to travel within Klang Valley.
•  Official Working Hours: 5 days a week (8:00 am - 5:00 pm)
•  Off day twice per week
•  Location: KL Bangsar
• Nature of business: Risk management, Medical service communication &Insurance agent.
• Salary: RM4,500 – RM7,000
• Benefit: Parking, Train allowance, Medical insurance, Healthscreening check-up,Medical fee and handphone allowance & overtime allowance and yearly increment.

Perks & Benefits

• Medical insurance
• Parking
• Train allowance
•  Healthscreening check-up,
  Medical fee and handphone allowance &
• overtime allowance and yearly increment.

Job Responsiblilities

•  You are important for troubleshooting, installation, maintenance and service repair needs on designated equipment.
• You are important for conducting preventative maintenance service as per given schedule
• You are needed to keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• You are needed to participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
• You are needed to train clinical staff for designated equipment.

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Bioengineering/Biomedical), Engineering (Electrical/Electronic) or equivalent.
• Required language(s): English (must be able to converse fluently) and Bahasa Malaysia
• Must be willing to work in PUCHONG
• At least 2 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Non invasive cardiology equipments, patient monitoring, fetal monitors, AED, Defibrillators, Good verbal and oral communications, Good customer service
• Experienced in diagnosing and repairing Medical Equipments, electromechanical, and/or electronic equipment.
• Preferably Junior Executive specialized in Engineering - Electronics/Communication or equivalent.
• Communicating: Speaks clearly and fluently. Expresses opinions, information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback.
• Must be willing to travel.
• Full-Time position(s) available.
• Fresh graduate may also apply

Perks & Benefits

• Commission and bonus
• Fixed Allowance
• Meal Allowance
• Car Allowance
• Medical Benefit
• Dental Benefit
• Paid training and development
• Compassionate leave

主要任務：

為客戶提供協助，有效解決問題，準確處理訂單，維護詳細記錄，與內部團隊合作，持續改善服務交付

職位描述：

• 客戶互動：
  • 透過即時聊天及時回覆客戶詢問
  • 以專業和同理心的方式處理和解決客戶投訴。
  • 提供有關產品、服務和政策的準確資訊。
• 訂單處理：
  • 協助客戶下單、追蹤和取消訂單。
  • 根據公司政策處理退貨和換貨。
• 文件:
  • 維護準確、詳細的客戶互動和交易記錄。
  • 記錄重複出現的問題並向對應部門報告。
• 客戶教育：
  • 向客戶介紹產品功能、促銷和使用情況。
  • 提供有關自助服務選項和資源的指導。
• 收集負面回饋並升級至 TL
• 透過 Shopee 或其他平台討論並處理客戶詢問
• 聯絡客戶並跟進社交媒體團隊的升級情況
• 票務平台
  • 管理包裹遺失的升級
  • 跟進票證狀態至滿意為止
• 管理
  • 平台差評
  • 透過系統退貨退款
  • 退貨退款升級

要求

• 有客戶服務或相關領域經驗者優先
• 熟悉客戶關係管理（CRM）系統者優先
• 優秀的中英文口頭和書面溝通能力
• 能夠清晰、簡潔地傳達訊息
• 強大的問題解決能力，能夠解決客戶問題並找到有效的解決方案
• 對客戶的需求和擔憂表現出同理心和理解
• 協作心態和在團隊環境中良好工作的能力
• 願意支持團隊成員並為正向的工作文化做出貢獻

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 開放文化
• 個人發展機會

AAA Greencell International Group 總部位於馬來西亞吉隆坡，是向大眾倡議細胞醫學的先驅，過去 10 年來一直如此。在創辦人 Carl 張教授的領導下，該公司提供改善細胞健康和保健的先進產品，其中包括保健設備、食品補充劑、皮膚護理和家庭護理產品。 10年來，我們的業務已涵蓋10多個國家，目前在新加坡、印尼、泰國等國家設立了辦事處，以便更好地服務我們的經銷商和客戶。

目前，我們不斷發展的公司正在尋求聘請一名客戶服務主管，他將負責以下工作：

職責：

• 與營運總監和人力資源經理合作，制定和推動組織願景、營運策略和招募水平

• 解決引起您注意的客戶投訴

• 制定政策、程序並監督客戶服務流程

• 根據客戶對產品和服務的回饋進行調查並撰寫報告

• 確保合規性符合業務法規，並在必要時採取適當的行動

• 分析內部營運並確定流程改善的領域

• 透過電子郵件、社群媒體和電信回覆客戶信件

• 向客戶傳遞廣泛的產品訊息

• 管理訂單、庫存並確保及時交貨

• 當需要高階解決方案時，重新路由客戶請求或致電相關 PIC 或部門

• 建立客戶記錄歸檔系統，包括聯絡資訊、購買和帳單。

• 與主要客戶、客戶、合作夥伴和利害關係人建立並維持信任關係

要求：

• 一年或多年擔任行政領導職務的經驗

• 優秀的領導能力、堅定的決心和個人誠信 • 了解 CRM 系統將是一個優勢

• 良好的人際溝通、書面和口頭溝通技巧

• 能夠帶領團隊推廣卓越的客戶服務

• 能夠快速診斷問題並預見潛在問題

• 制定客戶服務流程的政策和程序

• 擁有優秀的產品知識以增強客戶支援

• 與客戶進行品質保證調查並提供回饋

• 國際商業經驗

Responsibilities:

• Perform highly diversified duties to install and maintain production machines.
• Provide emergency/unscheduled repairs of production equipment during production.
• Translate and interpret equipment manuals and work orders to perform required maintenance and service.
• Diagnose problems, replace or repair parts, test and make adjustments.
• Perform regular preventive maintenance on machines, equipment and plant facilities.
• Utilise a variety of hand and power tools, electric meters and material handling equipment in performing duties.
• Identify faulty operations, defective material and report those and any unusual situations to proper supervision.
• Adhere to safety regulations and maintain clean and orderly work areas.

Requirements:

• Proven experience as maintenance technician.
• Basic understanding of electrical, hydraulic and other systems.
• Familiarity of general maintenance processes and methods.
• Working knowledge of tools, common appliances and devices.
• Manual dexterity and problem-solving skills.
• Solid physical condition and strength with a willingness to work overtime.
• Minimum SPM, building maintenance technology or relevant field will be a plus.

Perks & Benefits

• Medical leave
• Medical fee claim
• Phone Claim Allowance
• Motor Allowance

Job Description : 

We are looking to build a passionate team of people who knows what it takes to deliver the best service to our customers. Auto & General is a people focused company, set out to be an insurer like no other. If you fit the bill, we want you on this exciting journey!

You will be responsible : 

• For all customers enquiries, sales, post-sale customer service and on-going customer relationship management.
• To deliver excellent level of customer service to maximize sales, customer satisfaction and retention
•  To develop relationships with customers to maximize sales potential and ensure total customers satisfaction

Your day to day activities

•  Ensure daily and monthly KPIs are met and exceeded
• Be the key contact point to all customers. Deliver fantastic service and sell to new and existing customers using Telephone as the main medium of contact, apart from email and live chats
•  Manage all incoming calls for pre-sales enquiries, sales, post-sale customer service enquiries and requests
•  Perform outbound follow up calls to customer to deepen relationship, cross-sell, upsells our products and services

Job Requirements

• General Insurance certification would be an advantage. If you do not possess the certification, you must be prepared to take the required insurance tests to be a certified insurance professional.
• Customer service and sales experience would be ideal.

Perks & Benefits

• Commission and bonus
• Central location
• Casual dress cod
• Regular team activities
• Medical insurance
• Work visa sponsorship
• Open culture
• Personal development opportunities

Job description

Service Customer:

· Interact with customers in a professional and courteous manner to understand their requirements.

· Address customer inquiries and concerns promptly and effectively.

· Ensure customer satisfaction by providing high-quality service and support.

Analyze Customer Profile:

· Conduct thorough analysis of customer profiles, including their needs, objectives, and challenges.

· Utilize various tools and methodologies to gather relevant data and insights.

· Identify key areas for improvement or opportunities for optimization.

Provide Solutions and Advice:

· Develop customized solutions and recommendations based on the analysis of customer profiles.

· Communicate findings and proposed strategies clearly and persuasively to customers.

· Collaborate with internal teams to implement solutions and support customers throughout the process.

Maintain Documentation:

· Document all interactions, analysis, and recommendations accurately and comprehensively.

· Keep records of customer profiles, preferences, and historical data for future reference.

· Ensure confidentiality and security of customer information at all times.

Perks & Benefits

• Health insurance
• Opportunities for promotion
• Professional development
• Work from home

Supplemental pay types:

• Commission pay
• Performance bonus
• Retention bonus
• Signing bonus

Responsibilities:

• Develop trust relationships with a portfolio of major clients.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular progress reports and forecasts to internal and external stakeholders using key account metrics.

Requirements:

• Proven experience as key account position.
• Familarity in marketing/event and providing solutions based on market demand.
• Excellent communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Good organizational skills.
• Proficient in problem-solving and negotiation.
• Possess own transport.
• Possess at least a Bachelor's Degree in Marketing, Event or relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Regular team activities
• Personal development opportunities

工作介紹

• 管理、監控和安排來自內部和外部工程的多個現場工作請求。
• 準備並發出現場工作申請表並管理伺服器中硬拷貝和軟拷貝的文件資料夾。
• 監督、安排、協調和控制專案團隊和客戶要求的現場工作活動。
• 向團隊提供目標持續時間和目標實現情況的簡報，直到完成工作。
• 根據現場工作的需要向員工和交通分配職責以實現專案目標。
• 不時為團隊提供現場工作安全培訓，以維持現場團隊成員健康的工作環境。
• 討論並協助專案組研究和規劃請求現場工作。
• 評估和監控現場工作成本會計並更新專案和 M&S 最新成本要求。
• 協助專案團隊準備和審查現場工作報價。
• 需要時尋找並參與外包服務。與分包商聯絡，進行價格審查並分配工作。
• 根據金屬零件要求的 ISO SOP 準備所需文件。在到達現場之前，檢查並確保專案和製造團隊準備的所有組件和金屬零件都完好無損。
• 根據工程要求，與現場 PIC 安排現場勘察請求、協調和現場要求。
• 將任務和責任委派給適當的人員。
• 對公司現有的現場工作規劃產品和日程安排進行改進，使其對於未來的成長更加可行且更具成本效益。
• 提供支援並應對技術人員在現場遇到的困難。
• 提供支援並應對技術人員在現場遇到的困難。管理層不時賦予的其他職責和任務。

要求：

• 電機工程學士學位優先
• 願意隨時出差
• 能夠與內部部門人員和客戶進行良好的工作和溝通
• 有現場工作經驗者優先

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 中心位置
• 開放文化
• 個人發展機會

Labthink蘭光有限公司Bhd. 總部位於馬來西亞，作為亞太地區的客戶中心，為我們尊貴的客戶提供銷售和售後服務。這是Labthink Instruments新成立的子公司，為包裝材料及產品提供專業的品質控制解決方案。我們的國際總部位於美國大波士頓，這裡以技術創新中心聞名。我們為包裝製造商、食品飲料生產商、醫療製藥、日化、印刷業、汽車、電子、電池膜、太陽能電池板、OLED、菸草、黏合劑等行業提供整合的專業品質控制解決方案。

為了加強我們的團隊，我們現在正在尋找一位積極主動的人：

維修工程師

總部位於馬來西亞雪蘭莪州八打靈再也。

職責：

我們正在尋找一位技術精湛、經驗豐富的服務工程師，以客戶為導向，注重細節

以結果為導向，加入我們不斷成長的公司，以實現客戶滿意度。

這是一個全職職位，負責支援馬來西亞、東南亞和南亞。主要職責如下：

• 參與客戶現場新設備的安裝。這包括設定機器、確保其正常運作以及為最終用戶提供任何必要的培訓。
• 每年進行一次校準，以確保機器提供準確可靠的結果，可追溯至國家標準。
• 負責安排和執行日常維護任務，其中可能包括清潔、潤滑和根據需要更換零件，以確保設備的最佳性能。
• 當設備故障或客戶遇到問題時診斷和排除問題。
• 升級和改造現有或老化機器以增強性能以滿足新要求。這可能涉及安裝新軟體、更新韌體、改造硬體以及整合附加功能。
• 對最終使用者進行如何使用和維護機器的訓練。
• 確保為客戶提供優質服務，零投訴，達到客戶滿意。
• 直接與客戶互動，提供技術支援、回答疑問並提供如何有效使用設備的指導。
• 在服務資料庫中更新並保留安裝、維護活動和維修的準確記錄，以追蹤設備的歷史記錄、識別問題模式並確保符合年度校準和預防性維護要求。
• 根據要求每天/每週/每月提交所有必需的文件。
• 維持必要的庫存以滿足較高的首次修復率。
• 需要與銷售團隊、產品開發和品質控制密切合作。有效的溝通和協作對於解決問題和提高產品/服務品質至關重要。
• 隨時了解該領域的最新動態。需要持續學習和培訓來提高技能和知識。
• 確保使用者設備的安全。這包括遵循安全協議、進行風險評估以及在安裝和維護期間實施安全措施。
• 服務工程師可能需要提供隨叫隨到的支持，並需要在週末或公共假期前往客戶現場進行緊急維修。
• 積極推廣及銷售年度維護合約等服務。

資格/要求：

• 機械/電氣/電子/機電工程文憑或學位，在軟包裝、食品和飲料、醫療製藥或計量行業擁有至少 5 年相關經驗。
• 在工程或製造環境中從事過現場服務工作或具有相關經驗。
• 擁有自己的交通工具，願意75%的工作時間在國內、東南亞、南亞出差。
• 在安裝、校準、預防性維護、維修和培訓方面經驗豐富。
• 了解故障排除和解決問題的技術。能夠獨立分析問題、批判性思考並提出有效的解決方案。
• 期望熟悉電腦軟體和硬體。
• 熟練理解並使用相關技術和系統。
• 技術領域是動態的，他/她必須適應新技術和產業的變化。
• 高度重視客戶滿意度。他/她需要回應客戶需求並致力於解決問題。
• 較強的溝通能力，能夠透過英語口語和寫作有效地向技術和非技術客戶傳達技術訊息。
• 能夠與同事和其他部門良好合作，團隊合作。
• 能夠追蹤工作分配和詳細的時間表。
• 及時更新服務記錄並確保資料完整性的紀律。
• 他/她必須以客戶為導向、注重細節、注重結果。
• 高道德標準，確保誠實、正直、紀律和良好的時間管理。
• 推廣和銷售年度維護合約等服務的願望和能力。

我們提供什麼

成為國際公司的一部分，這是一個創新、有能力、充滿活力的組織，

遍佈全球各國：

• 極具競爭力的薪資。
• 豐厚的福利
• 保險範圍包括住院保險、旅遊保險。
• 每年的醫療和牙科索賠
• 外地津貼
• 營業時間週一至週五，上午 9 點至下午 6 點。
• 與一群積極進取的人一起工作。
• 有機會建立一家具有快速成長的長期願景的世界級的全球科技公司。
• 享受良好的接觸和快節奏的工作環境。

如果您對這個具有挑戰性的職位感興趣，請將您的履歷發送給我們。請確保包含您的薪資期望，以及您可以開始與 Labthink Sdn 合作的最早日期。有限公司