Job Title - Customer Services Officer

Location - Bournemouth BH2

Contract - Temp

Hours - 37

Role summary -

This company is currently seeking a highly motivated and experienced Customer Services Officer to join their team. As a Customer Services Officer, you will be responsible for providing exceptional customer service to clients and customers while working collaboratively with the team to ensure that all tasks are completed efficiently and effectively. This is a great opportunity for someone who is looking for a challenging and rewarding role in a dynamic and fast-paced environment.

Key Responsibilities:

• Provide excellent customer service to clients and customers.
• Work collaboratively with the team to ensure that all tasks are completed efficiently and effectively.
• Respond to customer inquiries and complaints in a timely and professional manner.
• Process customer orders and payments accurately and efficiently.
• Manage and update customer information in the company's database.
• Identify and escalate issues to the appropriate team members as needed.
• Assist with other duties as assigned by the manager.

Requirements:

• Previous experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Office and other relevant software.
• Ability to work from home as well as in the office as and when required by the manager.
• Must be a local candidate with experience in customer services.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk

Job title - Customer Relationship Officer

Location - Hackney, E8

Contract - Temporary ongoing

Hours - Full Time 36

Start Date: ASAP

We are currently recruiting for a looking for a Customer Relationship Officer. The role involves supporting the complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building Maintenance, working with various different stakeholders, teams, and with their residents.

The successful candidate will be at the heart of everything this company does, as customer experience is their top priority. They are looking for an individual who can bring excellent customer service skills to the table, along with the desire to learn and develop in a fast-paced, complex role.

Duties would include:

• Support the complaints team in Building Maintenance
• Provide excellent customer service skills to stakeholders, teams and residents
• Gain vast experience and knowledge of Building Maintenance
• Learn and develop in a fast-paced, complex role
• Work towards this company's vision of being a place for everyone
• Eliminate discrimination and disadvantage caused by social class
• Work towards eradicating discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status
• Interested in flexible working

Essential criteria and experience:

• Proven experience in a property complaints environment or similar role
• Excellent customer service skills
• Ambitious and hardworking
• Desire to learn and develop in a fast-paced, complex role
• Ability to work with various different stakeholders, teams and residents
• Commitment to eliminating discrimination and disadvantage caused by social class
• Commitment to eradicating discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status
• Interest in flexible working

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk

Service Care Solutions are looking for a Customer Support Officer to work within the Transport for Greater Manchester on a contract basis.

Location: Manchester

Job role/responsibilities:
To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.

• Effective use of a variety of contact channels in handling customer enquiries.
• Handle all customer and stakeholder queries, requests and reports received to TfGM Contact Centre, via telephone or in writing.
• Logging customer feedback relating to public transport.
• Support service for colleagues in Travel shops.
• Complete relevant administration processes relating to contact centre services.
• Ensure you comply with all organisational policies and relevant legislation.

Knowledge/Experience required:

• Experience of dealing with customers or stakeholders by telephone with the ability to relay information clearly and concisely, delivering excellent customer service in all interactions.
• Excellent written skills with the ability to compose letters, emails and other correspondence using customer focussed language and tone.
• Experience of liaising with internal colleagues to resolve issues.
• Experience of working within an organisations policies and procedures.
• Demonstrable success in a target driven role.
• Experienced user of Microsoft Office and Database systems.
• Experience of handling difficult customer or stakeholder interactions and reaching a positive conclusion.

Qualifications required:

• Educated to GCSE or level equivalent.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

We are looking to appoint an experienced admin officer to join a supportive team at Sandwell Childrens Trust, to support their Public Law Outline minute takers with the administration of all meetings. This will include, scheduling meetings and distributing invites via Microsoft Outlook with MS Teams links, re-scheduling meetings, chasing documents from Social Workers in preparation for meetings, chasing and tracking the return of approved minutes and implementing an escalation process and uploading minutes to the Childs electronic records on LCS.

Pay rate £14.24 per hour

Contract: 6 months from start date

Hours: Full-Time, 37 hours per week

Location: Sandwell Childrens Trust, Dudley Rd, Oldbury B69 3DL This is an office-based role

Responsibilities:

• Answering incoming telephone calls to the Trust, message taking and Reception cover
• Prioritising incoming post and messages, alerting officers & practitioners to matters which require urgent attention
• Maintaining files and record systems including scanning and uploading of documents
• The successful applicant should also have experience of minute taking complex meetings as you will be required to provide minute taking support.

The successful applicant will need to ensure that tasks allocated are completed accurately and within allocated timescale's, be flexible, enjoy a challenge, have the ability to work to tight deadlines and work as part of a team. If this is you, we look forward to receiving your application.

Please contact Kat at Service Care Solutions on 01772208964 or send your CV to kat.shah@servicecare.org.uk if you would like to apply.

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Job Title: Housing Senior Support Worker
Location: Essex and Norfolk - Remote with travel to Norwich, Ipswich, Colchester, Chelmsford, Southend
DBS Level: Enhanced Adult
Service Users: To be determined based on location confirmation.
Working Hours: 40 hours per week, Shift pattern - Monday - Friday 8 am - 4 pm / 2 pm - 10 pm, 1 Saturday a month
Car Driver Needed: Yes
Own Vehicle Needed: Yes
Valid Business Insurance Required: Yes

Lone Working: Yes
Working from Home: Yes
Number of Properties: Approximately ¾

Main Duties:
As a Senior Support Worker, your primary responsibilities will include:

• Planning and delivering effective support and safety plans for service users, referring to specialist agencies when necessary.
• Ensuring properties are adequately equipped, maintained, furnished, and cleaned to provide a safe and comfortable environment for residents.
• Supporting residents in understanding their responsibilities to maintain benefits and tenancies, facilitating their transition back into independent living.
• Empowering and motivating service users to identify and achieve their desired outcomes.
• Collaborating with service users to develop move-on plans at the earliest opportunity, identifying realistic options for their future housing.

Essential Criteria:

• Full UK Driving Licence
• Valid Business Insurance for expense claims
• Enhanced DBS Certificate
• Availability to work Monday to Friday with occasional Saturday shifts
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience in supporting individuals with complex needs

Service Care Solutions are looking for a Service Desk Analyst to work within the North Yorkshire Police on a temp to perm contract basis.

Location: Northallerton

Job role/responsibilities:
As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT technology strategy and road map which is intrinsically linked to the organisational priorities of the OPFCC, NYP and NYFRS. You will work in a team of Service Desk Analysts to deliver incident management and request fulfilment whilst maintaining service stability working closely with the wider ICT Team.

• Provide technical support for ICT equipment, infrastructure, and applications via various channels (phone, in person, self-service), resolving issues and addressing inquiries effectively.
• Respond to and manage ICT service cases, aligning with service level agreements and ensuring quality service reporting data to support broader ICT operations.
• Collaborate within the Service Support Team to influence the Service Delivery strategy, aligning with the goals of OPFCC, NYP, NYFRS, and Enable NY.
• Engage positively with stakeholders, gathering feedback to ensure the service desk activities meet present and future business needs. Identify and propose innovations for enhancing the service transition lifecycle to support organizational requirements.
• Support incident management and request fulfilment, meeting established time and performance quality standards across the department.
• Assist line management in incident and request fulfilment management, including communication with end users and third-party providers, keeping the service support manager informed of ongoing activities and outstanding issues.
• Contribute to developing and implementing service support processes, compliance requirements, consulting with clients, fostering knowledge sharing, participating in relevant events, and contributing to a knowledge library following policy and process guidelines for documentation.

Requirements:

• To succeed in this role, you will be educated to higher education level in a relevant discipline or be able to demonstrate experience of working in an ICT service desk function within a busy multidisciplined ICT service.
• You will have a knowledge of incident and request fulfilment processes with a good attention to detail.
• You will be a problem solver with analytical skills in a highly technical customer focused service environment.
• With good communication skills, you will be able to form effective working relationships at all levels, and the confidence to challenge a range of internal stakeholders relating to service support matters.
• You will be able to communicate in the appropriate style and language with a wide range of contacts.
• You will have experience of public sector including procurement and ideally in an emergency service setting such as Police or Fire and Rescue Services.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place.

Medway Council are recruiting for a Team manager for the Leaving Care Team 16+

To lead, manage and coach a team of newly qualified and experienced social workers and personal advisors responsible for delivering and improving services for children in care, care experienced young people and their carers/families.

To improve outcomes for looked after children and young people by developing effective partnership working with other Council services and partner agencies to ensure efficient delivery of the service.

To contribute towards delivering the council's Corporate Parenting vision for Children in Care and Care Leavers in order to ensure the objectives and priorities are realised.

To be competent in all areas of the PCF at Advanced Social Worker level and The Knowledge and Skills Statement (KSS) for practice supervisors

Lead, manage and motivate a staff team ensuring high quality supervision is completed regularly which includes case management oversight, timely decision making, the effective implementation and review of children's looked after plans and care experienced young people's pathway plans. To use opportunity to reflect and recognise areas of practice which are good or requires improvement, and supports the ongoing learning and development of workers, including undertaking audits across the whole of children's service and within the local service.

Allocate cases within the statutory timescales supporting positive transitions and ensuring looked after children reviews and pathway plan reviews and statutory visits have clear objectives and outcomes in order to ensure that all children in care and care leavers receive a service that reflects the Council's commitment to safeguarding, promoting independence and putting the needs of individual children first.

if you're intersted in this role please contact Delanie on 01772 208964 or email your CV to Delanie.heyes@servicecare.org.uk

Job title - Business Continuity Planning Manager

Location - London, EC1M

Contract - Temp

Hours - Full time 35 hours per week

Start Date - Asap

The Role Summary

Out client is recruiting for a highly motivated and experienced Business Continuity Manager to join their team on a temporary basis for 2 months, with the possibility of extension. The successful candidate will be responsible for developing and delivering a set of effective Business Continuity (BC) arrangements, working closely with the business to capture and reflect relevant detail within the Service-Level BC Plans, as well as developing the supporting collateral including training materials to support the organisation. This role will require working with a wide cross-section of stakeholders across the organisation and would suit someone who can work well collaboratively.

Your key duties within the role will include:

• Work closely with the business, particularly senior management, and delegates thereof, to capture the content for the Service-Level (operational) Plans
• Lead in the development of the Corporate level plan working with the business to capture and reflect the relevant detail
• Act as a critical friend identifying any areas of possible improvement in both our processes and documentation
• Lead in the delivery of the plans supporting BCP e.g. training plan, testing and exercising plan, and communications plan
• Develop the training decks to be used to train and educate the business including the Gold and Silver Command
• Facilitate training sessions with the business to develop their understanding of the BC arrangements and response mechanisms in the event of an incident including recovery of 'Prioritised Activities' and supporting systems
• Lead in the development of the BC infrastructure and processes to establish a strong set of BC arrangements
• Help to develop a risk-based scenario which can be used to exercise the Plans aligning with key stakeholders such as IT, People Team, Legal, Gold & Silver Command, Leadership & Executive team members and other relevant stakeholders
• Act as a point of reference and subject matter expertise to guide and advise others in the organisation ensuring the observation of best practice
• Help to develop a vendor risk assessment process to properly assess a vendor's recovery strategy working closely with Procurement colleagues
• Review and initiate the measurement of the agreed set of KPIs and assess whether there are any additional KPIs which could be valuable to the organisation

Key requirements

• A minimum of 5 years' experience as a Business Continuity Manager or above
• Previous experience in leading the development and implementation of organisational BC capability
• A recognised BCP qualification or accreditation would be advantageous
• Strong stakeholder/interpersonal and organisational skills and can work collaboratively, effectively
• Ability to develop strong working relationships with a range of stakeholders demonstrating a flexible approach to work activities
• Practical and pragmatic - can approach work with a logical mindset

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk

Panel Sales Manager

Are you a results-oriented sales professional with a passion for the timber industry?

Service Care Solutions is Partnering with a Leading Timber Distributor!
We're collaborating with a well-respected leader in the timber distribution sector to find an exceptional Panel Sales Manager for their Bristol location.
This established company is known for its commitment to its employees. They offer a competitive salary, a comprehensive benefits package, and the opportunity to develop your career in a dynamic and supportive environment.

Key Details:

• Job Title: Panel Sales Manager

• Contract: Permanent, 37.5 hours per week
• Working Hours: Monday to Friday, 8:00 AM to 5:30 PM
• Salary: £55,000 - £65,000
• Location: Bristol

Key Responsibilities for Panel Sales Manager
Lead and Motivate Sales Team:

• Oversee the day-to-day operations of a 10-person panel sales team.
• Develop and implement sales strategies to achieve volume and margin targets.
• Coach, mentor, and motivate team members to exceed individual sales goals.
• Conduct performance reviews and provide ongoing feedback.

Drive Sales Growth:

• Manage existing customer relationships and develop new business opportunities.
• Achieve an 80/20 split between new business development and existing customer sales.
• Negotiate and close sales deals via phone and email.
• Identify and capitalise on market trends to expand the customer base.

Product and Inventory Management:

• Maintain strong working relationships with suppliers and the supply chain team.
• Manage panel product inventory levels to ensure efficient operations.
• Stay up-to-date on industry trends and new product offerings.

Additional Responsibilities:

• Liaise with other departments to ensure smooth order fulfilment and customer satisfaction.
• Analyse sales data and reports to identify areas for improvement.
• Participate in company initiatives and contribute to a positive team environment.

Requirements:

• 2 years B2B sales experience
• Management experience
• Experience in Timber Industry is preferable.

Panel Sales Manager Benefits:

• Competitive Salary: £55k - £65k to reward your talent and contributions.
• Comprehensive Benefits: Including company car/car allowance, up to 75% matched pension contributions, bonus schemes, a Health Cash Plan, life assurance, and 33 days holiday (including bank holidays and Christmas shutdown) for a healthy work-life balance.
• Career Development: Grow alongside a forward-thinking company in a modern and well-equipped environment.
• Agile Work-Life: Enjoy the flexibility of a mix of homeworking and office attendance, with some on-site presence for fostering teamwork.
• Stable & Established Company: Be part of James Latham's legacy, a family-owned business with over 265 years of history and a strong focus on employee satisfaction (86% recommend us!).
• Thriving Team Culture: Collaborate with a team that values innovation and strives to provide exceptional customer service.

• Up to £750 Referral Bonus - Simply refer your friend. If they get the role, we'll give you up to £750 per referral.

Medway Council are recruiting for a Team Manager for the Children in Care Team.

To lead, manage and coach a team of newly qualified, experienced social workers and family support workers responsible for delivering and improving services for vulnerable children, young people and their families

To improve outcomes for children and young people by developing effective partnership working with other Council services and partner agencies to ensure efficient delivery of the service.

To contribute towards delivering the council's vision for Children's Social Care in order to ensure the objectives and priorities are realised.

To be competent in all areas of the PCF at Advanced Social Worker level and The Knowledge and Skills Statement (KSS) for practice supervisors.

ACCOUNTABILITIES

Lead, manage and motivate a staff team ensuring high quality supervision is completed regularly which includes case management oversight, timely decision making, the effective implementation and review of children's plans and provides the opportunity to reflect and recognise areas of practice which are good or requires improvement, and supports the ongoing learning and development of workers.

Allocate cases within the statutory timescale ensuring assessments, statutory visits and planned reviews have clear objectives and outcomes in order to ensure that all vulnerable children receive a service that reflects the Council's commitment to safeguarding and putting the needs of individual children first.

Complete and review performance development plans for the team which enhance individuals personal and professional development needs and contributes towards staff retention.

Effectively use available team performance data to monitor standards and performance and ensure compliance with practice standards and procedures.

Supervise Newly Qualified Social Workers in their Assessed and Supported Year in Employment, where appropriate.


if you're interested in this role then please email me your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Tax Manager
Location: Manchester
Contract: Permanent
Salary: £50,000 - £60,000 per annum
Start Date: Flexible
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting for a Tax Manager on behalf of a Top 100 Accountancy Firm based in Manchester to join their team on a permanent basis. The postholder will work closely with the Tax Partners in delivering complex tax solutions to a mixture of private individuals, SME and public sector clients.

Main Responsibilities:

• Regular client contact through attendance at meetings alongside other senior members of the firm and in sole attendance.
• Communication with HMRC to seek clearance for tax strategies and assist clients with enquiries and investigations.
• Review complex Corporation tax computations and provide feedback to the audit and accounts teams.
• Review complex personal tax, partnership and trust computation and provide feedback to the tax team.
• Review and provide comment on legal documents related to company restructuring, acquisitions and mergers.
• Completion of tax due diligence projects.

Candidate Criteria

• CTA or ACA Qualified with a good level of PQE
• Highly experienced in providing tax advice in a Private Practice environment
• Advanced knowledge of Corporation Tax, Income Tax, Inheritance Tax and Capital Gains Tax.
• Experience of managing a portfolio of clients
• Great communication skills with the ability to work well on own initiative as well as part of a team

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Service Care Solutions are looking for a Supply Chain Contract Manager to work within the DWP on a contract basis.

Location: Flexible working location

Job roles/responsibilities:

• Lead Key Account Management Meetings with estates Supply Chain partners, driving performance, managing risks, and ensuring compliance with contractual obligations.
• Manage stakeholder relationships across finance, assets, compliance, sustainability, and service delivery to prioritize and address issues with Supply Chain Partners.
• Oversee supplier performance management, including NEC3 and 4 Estates Programme Management, in collaboration with DWP Estates Category Management and Project teams.
• Coordinate with EPMS for technical expertise in managing Professional Suppliers and Project Consultants.
• Implement a performance framework aligned with contractual obligations and KPIs, working with the DWP Estates Performance & Audit team.
• Lead supplier relationship management within Estates, supporting the DWP Estates Category Management team.
• Embed Estates Control Framework and End-to-End processes across Supply Chain Partners, monitoring performance and relationships.
• Foster a strategic relationship with Estates Supply Chain Partners to drive innovation, identify risks, and improve efficiencies.
• Ensure Supply Chain Partners deliver required outcomes with necessary service quality.
• Manage stakeholder priorities across Estates and report on management relationships.

Knowledge/experience required:

• Significant experience in (day to day) supply chain performance and relationship management
• Strong stakeholder management skills, with an ability to lead and influence senior stakeholders, engaging and collaborating to build effective networks in order to deliver goals and objectives.
• Operational experience of managing a range of suppliers, capable of protecting DWP's commercial interests.
• Demonstrable experience and understanding of "Continuous Improvement Programme" implementation.
• Knowledge of Supplier and Customer Relationship Management tools and techniques and their application.
• Experience of implementation of risk management strategies and processes providing a clear pro-gramme oversight and leadership, reporting to business leaders to identify strategic risks and challenges.
• Demonstrable experience of excellent senior client relationships and ability to build effective relationships.
• Proven ability in articulating data and forecasts to stakeholders with commercial acumen.
• Detailed knowledge of NEC contracts and NEC contract management tools.
• Understanding and experience of complying with Real Estate and related Statutory, Regulatory and Professional requirements.
• Experience of NEC contract management tools such as CEMAR, Fastdraft or SyproCM.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £400.

Registered Manager

About the Role

This company is a residential service where passion meets purpose, placing the needs of our children at the heart of every decision we make.

Responsibilities

• Lead and inspire your own team
• Make a difference to the lives of children
• Supervise and manage staff
• Ensure compliance with Ofsted Inspections
• Provide high-quality care for children and young people with learning disabilities

Requirements

• A minimum of 5 years experience in a position relevant to the residential care of children
• At least 2 years in a role supervising and managing staff
• NVQ Level 3 In Children and Young People's Workforce
• LEVEL 5 Diploma in Leadership and Management for Residential Childcare (England)
• A "Good" or "Outstanding" grade within your recent Ofsted Inspections

What Makes Us Different?

• We are over 90% good or outstanding
• We operate our own therapeutic model (AHCT) and you will work within a highly skilled multi-disciplinary team
• A wide range of organisational support from IT, HR and Marketing and bespoke database systems, giving you the time to do what is important within your home
• A designated Psychologist within the home and community for direct therapeutic work with children
• A dedicated education service
• Industry-leading training and support from our partnership with New Ways Safeguarding
• A member of Community of Communities

What Can We Offer You?

• Salary up to £57,000 per annum
• Support through your Ofsted inspections
• Training options for Level 7 and therapeutic training qualifications
• Company-wide engagement days and individual team building
• Receive cashback for various medical and well-being appointments and treatments with our MediCash scheme, as well as the chance to win up to £150 in vouchers every month from our staff nominated REACH Awards
• Earn up to £3,250 by recommending a foster carer or up to £1,000 by recommending a full-time staff member

Service Care Solutions are working in partnership with our established client to recruit an experienced Regional Account Manager in the Luton area. Founded in 2001, our client are the UK's market-leading supplier of rapidly installed, portable CCTV systems backed by a fully managed service. The cameras deliver live and recorded video via mobile networks and are specifically designed for temporary security or targeted surveillance applications. Our client service an array of industries including Construction, Transport and Utilities amongst others.

The service are seeking a passionate, target-driven and self-motivated Regional Account Manager who can services and maximise existing business whilst having the ability to generate new business opportunities. This is a B2B opportunity with the successful candidate being expected to cover the Kent, Essex and South Sussex areas.

Job Purpose: Regional Account Manager

Salary: £40,000-£45,000 per annum + up to £15k OTE (£60k in first 12 Months)

Location: Luton (Remote/Hybrid Working available)

Working Hours: Monday to Friday, 08:00-17:00

Contract: Full-time | Permanent

Key Responsibilities:

• Attend meetings booked by yourself or the BDE Team and fully explore the customers' needs/requirements.?
• Demonstrate the most relevant products and services that will support the customers' needs.?
• Identify new sales opportunities either to book yourself, whilst supporting the BDE Team with contacts and project opportunities to book meetings on your behalf.?
• Explore and develop all commercial opportunities for the company.?
• Maximise revenue and profit in every commercial opportunity and negotiate on the best possible commercial terms.?
• Achieve your KPIs and strive to exceed headline activity.
• To carry out any other duties necessary for the smooth running of the function.
  

Essential

• Full UK Driving License
• Minimum of 3 Years previous experience within an Account Management role
• Previous experience within Utilities, Construction or Transport sectors
• Understanding of short sales cycles and experience maintaining a strategic portfolio to suit

Benefits

• £150 Welcome Bonus, paid via Service Care Solutions
• Achievable Individual Bonus of up to £15k OTE
• Company Car Allownace
• 23 days Annual Leave, plus Bank Holidays (Increases with length of service from Year Two)
• Excellent Career Progression opportunities
• Simply Health, Denplan and Employer Assistance Programme
• Employer pension contributions increase with length of service
• Regular company-wide socials and activities

Are you happy with your current agency? At SCS, we believe in rewarding your loyalty and hard-work!

• £150 Welcome Bonus - We are offering a Welcome Bonus of £150, paid after completion of four weeks in your new placement.

• Refer a Friend (Earn up to £750 per Referral) - Simply refer your friend. If they get the role, we'll give you up to £750 per Referral.

Are you passionate about creating clear, concise, and informative technical documentation?

Do you have an ability for transforming complex technical information into easily understandable materials?

If so, we have the perfect opportunity for you!! We are currently looking to recruit an experienced Technical Publication Engineer to join our clients' engineering team, supporting both internal and external stakeholders with the following:

• Generation and delivery of Technical Publication Documents to customers, potentially including Product Manuals, Repair Manuals, User Guides, Service Bulletins, CMM's, Service Letters, Temporary Revisions and Service Manuals
• Act as the point of contact for customers and technical authorities for all technical documentation queries
• Develop and manage publishing software tools required by the business

Main Responsibilities:

• Authoring and publishing documentation to high standards that serve the customer's needs to service and maintain the companies range of products
• Work with design data and guidance materials to produce quality and compliant documentation
• Take responsibility of progress of technical publications documentations against project plan(s) to ensure documentations are available when expected and required by the customer
• To ensure existing CMM's are maintained, revision controlled and communicated with customers in a timely manner.
• Build strong relationships both internally and externally with all relevant parties including but not limited to engineering, production, quality assurance, customers, suppliers, aircraft manufacturers, external (A)DOA organisations
• Understand the product limitations based on airworthiness, certification basis and/or design, and ensure the documentations generated are a true representation of these limitations

Key Experience Requirements:

• Ideally educated to a minimum HNC / HND level in a technical / engineering discipline
• Previous experience working as a Technical Publications Engineer / Technical Author / Technical Writer, ideally within an Aerospace / Aviation environment
• Previous experience of authoring product publication with both Mechanical & Electrical Components
• Good knowledge of publishing software and tools
• Previous experience of Commercial Aviation and International Standards / Approvals and Certifications is highly desirable
• Previous Experience of ISO9001 and AS9100

If you're ready to take the next step in your career and be part of a company that will value your skills and contribution and can offer career progression opportunities, including allowing you the exciting opportunity of developing their Technical Publications capability further we want to hear from you.