Management and Program Analyst (Taxpayer Experience Program Analyst) - Temp NTE 1 Year, MBE, MBMP
6 months ago
WHAT IS THE TAXPAYER EXPERIENCE OFFICE (TXO)DIVISION? A description of.....
WHAT IS THE TAXPAYER EXPERIENCE OFFICE (TXO)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
Vacancies will be filled in the following specialty areas:
TAXPAYER EXPERIENCE OFFICE (TXO), Insight and Analytics Office (IAO) Branch
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
- Serves as project manager for the planning, development, coordination, and implementation of taxpayer experience projects that impact multiple organizations and/or IRS locations. In this role, the incumbent provides support to the Senior Project Manager on all aspects of assigned projects. Provides key input to leadership and team members and ensures all project tracking and documentation aspects are completed accurately, thoroughly, and timely.
- Responsible for developing and managing the initial design of new program activities and may coordinate and consult with Department of Treasury and private industry sources. Represents the IRS interests and coordinates the impact of the projects with employees and managers in all affected areas within the Service and with individuals and organizations outside of the Service.
- Responsible for updating project control systems used by TXO. As needed, conducts reviews of projects/programs with TXO scope for the TXO and business liaisons related to the Taxpayer Experience Strategy.
- Responsible for the planning, development, coordination, implementation, and assessment of assigned TXO projects/programs. Proactively consults with Senior Project Manager, business unit managers and leadership to identify/define customer needs and requirements relative to employee compliance with safety, security, incident and emergency management protocol.
- Consults with Senior Project Manager, business unit manager and executives to establish and define overall goals and objectives related to the projects/programs and discusses the full range of impact and implementation aspects of the projects/programs. Prepares work plans and schedules for various phases of project accomplishment. Ensures that plans are consistent with Service goals and objectives. Supports the Senior Project Manager in identifying project resources to meet goals and objectives and as needed, recommends adjustment of resources. Resolves any relationship problems or conflicts that impede progress.
Starting at $98,496 Per Year (GS 13)
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