Total 6,397 it manager job vacancies in Customer Service category in The United States of America

Responsibilities:

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.

Requirements:

• Diploma in Engineering (Computer/Telecommunication) or equivalent.
• Min. 1 year of working experience in the related field is required for this position.
• Basic troubleshooting skills
• Work on shift duty 24x7
• Travelling to sites

Job Description

• Provide onsite support at client’s premise, remote support by phone and email, and standby support;
• Meet service level expectations by responding promptly to clients’ incident tickets and liaising with internal team to close the tickets;
• Install and configure hardware, IOT devices and software;
• Troubleshoot hardware and software problems, including network and security issues;
• Monitor server health and perform maintenance and tuning on Windows server and MS SQL server;
• Comply with all applicable company product/project development and release processes;
• To assist in any other work as required by the company.

Job Requirement

• Diploma / Degree in IT, Computer Engineering or equivalent
• Fresh graduates are welcome to apply. Candidates with working experience will be advantage;
• Able to understand and write SQL scripts;
• Practical experience with Windows server, MS SQL, enterprise network, enterprise security, HA;
• Practical experience with healthcare IT will be advantages;
• Strong interest in IT and customer service;
• Good interpersonal, communication (written and oral in English), and troubleshooting skills;
• Experience in healthcare IT, MS SQL scripts, ASP.NET, enterprise network and security, HA;
• Member of our IT support team to provide technical support to our clients;
• Keen to learn, hardworking, disciplined, and responsible.

KEY RESPONSIBILITIES

• Monitor and maintain the company’s network infrastructure, ensuring optimal performance and security.
• Troubleshoot network connectivity issues and implement solutions promptly.
• Provide technical support for company-wide software applications and hardware to end-users.
• Assist end-users with software installations, configurations, and troubleshooting.
• Collaborate with software vendors to resolve complex application-related issues.
• Manage and maintain servers, perform routine maintenance tasks such as updates, backups and security patches.
• Monitor server performance and respond to server-related incidents promptly.
• Conduct training sessions for employees on IT best practices, security protocols and software usage.
• Create and maintain documentation for IT procedures, troubleshooting guides and user manuals.
• Implement and enforce security protocols to safeguard the company’s IT assets and data.
• Coordinate with IT vendors and service providers to procure hardware, software, and support services.
• Maintain an inventory of IT assets, including hardware and software licenses.
• Provide after office hour support when necessary

IT Support Officer 

Permanent Full Time
Monday to Friday, 72.5 hours per fortnight, 9 day fortnight
$81,192 - $86,349 per annum (LGIA Stream A Level 3) Superannuation
Location Rockhampton

 
Your new role
 
Are you an IT professional with experience providing solutions to software, hardware and network related problems?  Council is seeking a dynamic, customer focussed individual to join their Information Technology Services Team. 
Using your technical knowledge you will troubleshoot issues and provide exceptional service to all clients.  You will work closely within a team environment and ensure Councils systems are implemented and maintained at all times. 
It is an ongoing condition of employment for this position to meet the necessary requirements to qualify for an Aviation Security Identity Card (ASIC) which includes Australian Citizenship and Police Background Checks (arranged by Council).

... Click here to view more detail / apply for IT Support Officer

Main Core Responsibilities

To support the restaurant outlets and office users with all IT related matters (POS / SOK, Laptops, printers, and CCTV). Handle POS menu keys creation and revision. Trouble-shoot IT issues and implement technology solutions to enhance business efficiencies. Coordinate with software contractors for maintenance and second level technical support.

Project Coordination - Work closely with team members to ensure timely execution of ongoing projects.

Data Entry and System Maintenance - Responsible for data entry work related to various e menu systems. Manage delivery platform settings and maintenance.

Emergency Support - Standby for emergencies and critical support requests after regular work hours.

Process Improvement – Propose recommendations to management for improving efficiency and productivity in outlet operations, ordering systems, HQ, etc

Company-Wide Technical Support - Provide technical support across the company.

Additional Duties – Perform any other duties as assigned.

Intermediate Work (Middle Management Duties)

New Store Setup - Assist in setting up new store by supervising contractors for POS, E menu, SOK, CCTV, and network setup.

Inventory Management - Assist in IT inventory management and monitoring data backups.

Administrative Responsibilities - Assist in IT administrations including paperwork & documentations.

Vendor Management – Manage relationships with relevant external vendors.

Requirements

- Strong capability in basic PC & network troubleshooting.

- minimum 3 years’ experience of experience with operational management knowledge in the F&B or similar field.

- Senior Executive position available based on experience and qualification

- Diploma or Degree in an IT-related field

- Good problem-solving skills, demonstrating resourcefulness in finding solutions.

- Strong sense of responsibility, self-motivated, and ability to perform in fast-paced environment.

- Service excellence attitude for technical support matters.

- Individual who takes initiatives and can work with minimal supervision.

- Have a service excellence attitude for technical support matters.

Job Description

• Industry/ Organization Type: Logistics Service Supplier
• Position Title: IT Support Administrator
• Working Location: Jurong Island (Company Transportation Provided, Islandwide)
• Working Hours: 5 days (Monday to Friday, 8 am – 5.45 pm)
• Salary Package: Up to SGD 2600 + Allowances + Incentive + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Support employees on all officially sanctioned hardware and software for end-user computing.
• Diagnose and resolve issues with hardware and software, providing relevant recommendations.
• Contribute to project-related tasks as needed.
• Adopt a proactive stance in ensuring all personnel at the primary facility receive comprehensive IT support, in collaboration with the IT department to guarantee efficient operational support.
• Coordinate with the Service Desk to hasten the resolution of technical problems, respond to user inquiries, and ensure thorough follow-up.
• Collaborate with the Local IT Project Team to deliver infrastructure services, support new client implementations, and participate in internal projects which include conducting technical research, preparing documentation, and overseeing testing and implementation processes.

APPLY NOW!!!

• Min. Diploma in Information Technology
• Min. 1 year of technical knowledge of Microsoft Tools
• Preferably IT-Certification in Microsoft Tools
• Customer service experience/Logistics Business Knowledge is a plus

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66174 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

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Job Descriptions:

* Perform System deployment, implementation, testing and documentation, maintenance and optimization of Software Application.

* Develop technical specifications, design, coding, data security, implementation, integration, documentation and user guide for computer, server and cloud computing

* Provide technical support in daily operational administration and field support.

* Perform in-house proof of concept, research and testing

* Perform Systems Development Life Cycle (SDLC) methodology.

* Perform Support & Engineering services

* Install, configure, troubleshoot and administration of cybersecurity / system infrastructure/ networking / Windows servers / Disk storage / Cloud Management.

* Perform backup, disk space housekeeping, and creation/deletion of user accounts.

* Provide direct support to other employee on IT Related matter

Job Requirements:

* Diploma or Degree in Computer Science, IT or Computer Engineering

* 1-2 Years of similar working experience, Fresh graduate are welcome

* Experience in system integration work.

* Experience in database such as Oracle, MS SQL Server, Informix, NoSQL time-series databases

* Programming experience in .Net, VB and C/C++.

* Experience in implementing Cloud computing, ASP.NET, Web Service and desktop applications

* Developed websites with PHP, HTML, Ajax, JSON and jQuery is a plus

* Skilled in enterprise technical architecture

* Well versed in Cloud Management, Server Management such as MS Windows, Red Hat Enterprise Linux

* Virtualization platforms such as VMware ESX and Microsoft Hyper-V

* Operating System Clustering such as Windows, Red Hat, Hardware load balancing

* Server skillsets in Ms SQL, IIS, Group policy, Active directory, Backup & Recovery, Monitoring,

* Networking skills, LAN, Wifi, Cyber Security, DHCP, DNS, etc

* Security hardening of Windows and Redhat Servers is an advantage

* Disk and tape storage technologies

* Possess good verbal/written communication and interpersonal skills

* To stay abreast of new product and technologies in IT infrastructure data management solution.

* Quick learner in languages, pragmatic in solution delivery

Interested applicant please send resume with expected remuneration to recruit@winsys.com.sg

We regret that only shortlisted candidates will be notified

Job Description

• Provide helpdesk support, via phone and remote access.
• Manage IT ticket - create, troubleshoot, resolve and close.
• Monitor and update assigned tickets in Helpdesk portal.
• Follow-up and ensure tickets are promptly attended to.
• Perform regular server/network/system health checks.

Requirements

• Only Singaporean and Permanent Residents.
• ITE/Diploma in IT, Computers or related field.
• Basic communication skills for helpdesk support.
• Basic IT desktop/support knowledge and experience.
• Fresh Poly/ITE undergraduates are welcome.
• Technical support and hands-on training provided.

Company Overview

The organization is a prominent intellectual property (IP) service provider in the Asia-Pacific region. With a history of more than 100 years, they have developed a strong infrastructure supported by advanced systems and highly capable teams.

They offer a comprehensive array of services encompassing the protection, commercialization, enforcement, and management of various types of intellectual property, such as patents, trademarks, and designs.

Responsibilities

As a Regional IT Support Specialist, he/she will play a crucial role in ensuring the smooth operation of IT systems in the Asia offices. This position will be responsible for providing technical support, troubleshooting issues, and implementing solutions to enhance the overall IT infrastructure of the organization. This role requires a combination of technical expertise, excellent communication skills, and a strong commitment to customer satisfaction.

The incumbent sits in a regional IT team of 11 headcounts who are based across Asia. This position reports to the IT Operations Manager (based in Singapore) and will be expected to handle approx. 250 end-users regionally, in which about 130 of them are based in Singapore.

Your responsibilities will include but are not limited to:

Technical Support:

• Provide timely and effective technical support to end-users within the region.
• Troubleshoot hardware, software, and network issues, resolving them efficiently to minimize downtime.
• Collaborate with the central IT team to escalate and resolve complex technical issues.

System Maintenance:

• Conduct routine maintenance and updates to ensure the stability and security of IT systems.
• Monitor system performance and take proactive measures to address potential issues.

IT Infrastructure Management:

• Manage and maintain local IT infrastructure, including servers, networks, and peripherals.
• Collaborate with vendors and third-party service providers to ensure seamless operation of IT systems.

Documentation:

• Create and update documentation for IT processes, procedures, and troubleshooting guides.
• Maintain an inventory of hardware and software assets within the region.

The Successful Candidate

• Diploma or Degree in Information Technology/Computer Science
• Minimally 2 to 3 years of relevant experience in a similar role
• Experienced in Wintel, IT operational & helpdesk processes and infrastructure maintenance
• Experienced in Microsoft 365, Cloud and Virtualization technology (VMware)
• Knowledge in ITIL processes and best practices
• As this role may at times work closely with the office in greater China, experience working within this region and proficiency in Mandarin language skills will be required
• An independent worker, at the same being able to work in a collaborative team environment
• Excellent interpersonal and communication skills to influence and manage relationships with stakeholders across all levels

What’s in it For You

• Working for one of the globally acknowledged company within the industry. A truly established and leader in the industry
• Available career progression and avenues to contribute positively to the organization

Reference: JO-240425-350624

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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep

Job Description

• Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned
• Knowledge of ITSM or ITIL will be an added advantage

Job Requirements

• Good knowledge of Windows OS, AD, Office 365
• 2-3 years of relevant working experience, preferably from SI environment
• Strong problem solving skills and positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry level candidates are welcomed to apply

Morgan Hunt are working with a leading international professional practice, with an office in Glasgow

As the IT Support Engineer you will be responsible for providing 1st and 2nd line
support working closely with the IT Manager to make sure all incidents are closed within a timely manner.


Role Responsibilities


* Reporting to IT Manager and working alongside wider helpdesk team to ensure all business systems are supported and maintained to a high standard

* Assist with daily general IT Support to all group users.

* Support IT projects

* Provide onsite support where required across UK sites



You will ideally have:

* Current full driving licence

* Familiar with windows 10 setup & rollout

* Office 365

* Working knowledge of windows servers & active directory management

* IT HelpDesk administration experience.

* Exposure to cloud-based systems, Azure, AW

* Excellent communication, analytical and problem-solving skills

* Flexible working attitude

* Ability to manage priorities and workflow

Details

• £32,000- 35,000
• Glasgow
• Hybrid Working- 2/3 days in the office
• Ideally they would like a driving licence to visit other sites

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

Your main roles and responsibilities will include:

- Managing all incidents and IT support requests from receipt to resolution & closure

- Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.)

- Keeping accurate records of all site information using IT service management tools

- Providing excellence customer service to end users, such as staff & students

- Ensuring service level agreements are met

- Promptly completing any admin paperwork/documentation.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months.

As an apprentice you will be provided with the necessary on the job training needed to carry out your duties.

RESPONSIBILITIES & TASKS

CUSTOMER SERVICE

- Providing a first point of contact for customers through our helpdesk, be that via phone, email or chat.

- Delight our Clients with a Friendly, Quick and Helpful Experience.

- Provide the Client with basic remote troubleshooting.

USE OF IN HOUSE TICKETING SYSTEM

- Use an in-house Ticketing System to work on and resolve Helpdesk Tickets & Service Requests.

- Managing and recording all work through our Ticketing System.

- Make sure that Client Documentation is well maintained.

- Split tickets that have several issues into their own individual ticket

- Make sure that tickets aren't "stale" throughout the process.

 

USE OF OUR MONITORING & MANAGEMENT TOOL

- Review Remote Monitoring and Management (RMM) dashboard and apply remediation actions as indicated by our Processes.

- Review regularly scheduled/automated actions as indicated by our Processes.

PROJECT WORK

- From time to time the projects team will need additional resource to help deliver projects. either on site or remotely. When opportunities arise the Level 1 Technician may be required to help with project delivery.

COMMUNICATION, REPORTING & RISK

- Escalate tickets that require Senior Helpdesk Engineer support.

- Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.

- Submit Timesheets & Expense reports as indicated on their Standard Operating Procedures (SOPs).

- Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients.

TEAM WORK

- Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher.

- Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.

- Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues.

- Identify opportunities for improvement and make constructive suggestions for change.

- Contribute to the process of innovative change effectively.

- Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO.

You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months.

Job Responsibilities:

• Provide support and technical assistance related to software, applications, and computer systems via remote, chat, email, or phone
• Provide first-level technical support to end-users, troubleshooting and resolving IT-related, issues promptly and effectively.
• Collaborate with the in-house customised software vendor to improve internal processes and enhance overall IT efficiency.
• Install, configure, and maintain hardware, software, and networking components.
• Writing training manuals.
• Strong knowledge of operating systems, networking, and commonly used business applications.

Job Requirements:

• Diploma in IT or related principles with professional IT qualifications
• At least 4 years of hands-on working experience in end-user support (hardware & software)
• Strong knowledge of operating systems, networking, and commonly used business applications.
• Good communication and customer service skills
• Good knowledge of computer systems, mobile devices, and other tech products
• Basic understanding of software development and network
• Ability to diagnose and resolve basic technical issues
• Ability to work independently

Customer IT Assurance Manager
Hybrid
Up to £80,000 per annum
We're looking for an experienced Customer IT Assurance Manager for our globally recognised Client, a leading specialist in insurance with offices located throughout the UK.
As the Customer IT Assurance Manager you will assist in the operation of Technology External Assurance function's focus on Customer Information Security Assurance by the execution and oversight of activities including bids & tenders, contract reviews, due diligence, audits, findings and reporting to manage and deliver the expectations aligned to defined SLAs and deadlines.
Core Responsibilities:
* Take an active part in the operation of the function by overseeing the activities of other members of the team and deputising for the Senior Manager, 3rd Party IT Risk as required.
* Support Commercial and Tender teams with the information security component of new business opportunities including questionnaires, presentations, and customer calls.
* Execute and oversee the end-to-end delivery of the information security components of customers audits, including planning, scoping, preparation, documentation, delivery and follow-up, in direct partnership with customers and internal Commercial teams.
* Reviewing and negotiating customer contractual IT agreements and clauses to ensure that customers' expectations can be fully met and aligned.
Key Skills / Qualifications needed for this role:
* Senior professional experience with management responsibilities in either a Big 8 external practice, Internal Audit, or regulated Assurance function.
* Certified in relevant audit, risk and security certifications preferably with one of the following: IIA, CISA, CISM, or CISSP
* Experience of working in a UK regulated organisation, especially FCA/PRA or UK GDPR
* The role requires strong Information Security/Assurance, Audit, Compliance and Risk knowledge, experience of IT Risk and assurance frameworks, and control assurance assessments (e.g. ISO 27001, PCI DSS, CIS 20, NIST, ISACA IT Risk).
There's a true flexible working culture and leading benefits. (Great pension, bonus, flexible working, etc). Although the team work remotely this position would require office days every now and then in one of their UK based offices for those important meetings. Along with a great benefits package.